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HomeMy WebLinkAboutMinutes Airport Board - 08/18/2021REGULAR MEETING MINUTES CORPUS CHRISTI INTERNATIONAL AIRPORT BOARD AUGUST 18TH, 2021 3:30 P.M. THIS MEETING WILL BE BOTH IN-PERSON & CONDUCTED ONLINE TO JOIN THE MEETING ONLINE & PARTICIPATE, GO TO THE FOLLOWING WEBSITE: https://zoom.us ~ Zoom Meeting ID: 840 4278 2059 ~ Password: AUG2021 BOARD MEMBERS Jon Reily, Chairman Don Feferman, 1st Vice-chairman Luis Buentello, Member Paul Cameron, Member John LaRue, Member Randall Hicks, Member Brett Oetting, Ex-officio Member Kusumakar Sooda, Member Iain Vasey, Ex-officio Member CITY STAFF Kevin Smith, Director of Aviation Tyler Miller, Deputy Director Kimberly Miller, Finance Manager Kim Hunt, Marketing Manager John Hyland, Chief of Public Safety Victor Gonzalez, Major Projects Manager Lawrence Thormaehlen, Interim Facilities Manager Albert Bejarano, Operations Manager Elizabeth Hundley, Asst. City Attorney Adelle Ives, Management Assistant I.Call to Order The meeting was called to order at 3:36 p.m. by Chairman Reily. II.Roll Call Roll was called a quorum was present. III.Public Comment* None. IV.Approval of the absences for the July 21st, 2021 Regular Airport Board Meeting No action was taken as there were no absences for the July meeting. V.Approval of minutes for the July 21st, 2021 Regular Airport Board Meeting Chairman Reily called for approval of the minutes for the July 21st regular Airport Board meeting. First Vice- chairman Feferman moved to approve the minutes as written. Board member Hicks second and the motion carried. VI.Director’s Reports A.General Updates i.New Member Orientation & Tours Director Smith invited members of the Board to participate in an Airport orientation. This will be an hour and a half introduction of airport properties combined with a terminal tour. He asked that members contact Airport offices for more information and to sign up. More details to follow. ii.SCC-AAAE Conference Director Smith informed the members that the 2022 South Central Chapter of the American Association of Airport Conference would be held in Corpus Christi. The Airport will be the sponsor of the conference which will be held from May 13 to 17, 2022. Directors and Assistant Directors from the South Central Chapter airports will be attending. Deputy Director Miller informed the members that they would be getting access to this conference which they could attend at their leisure. The last time this conference was held in Corpus Christi was Spring of 2011. The anticipated attendance is approximately between 150 to 200; ideally, 300 could be in attendance. iii.Airline Conference Deputy Director Miller informed the members he and Brett Oetting with Visit Corpus Christi would attending an upcoming Airline conference in Las Vegas, Nevada in late September. He added that attending this conference is by invitation only and is usually extended to airports where this airline is based. This airline does not have a station at CCIA but was invited to attend which may indicate their interest in locating to CCIA. Staff is currently working together with Visit Corpus Christi on presentations for this conference to ensure the best data be presented. A one-on-one meeting with the airline is scheduled with CCIA staff. He interjected that the airline was showing a great deal of interest in CCIA. iv.GBAC Accreditation Director Smith informed the members of CCIA’s accreditation by the Global Biorisk Advisory Council. CCIA is now one of 46 airports out of over 5,000 public airports to be certified by this organization. This accreditation certifies CCIA as a clean airport experience. The accreditation process required the completion of twenty modules and was completed by a team of employees from each of the Airport’s orgs. CCIA partnered with Visit Corpus Christi, Omni Hotels, American Bank Center and several other entities in the City in order to entice organizations to come to Corpus Christi knowing that our facilities are safe, sanitized and open for business. v. AUS Site Visit Director Smith informed the members on their recent trip to the Austin Airport on August 9th. One point of interest was how every project in Austin has a 2% budget for art. He felt that this is something that CCAI should try to include in projects. He also shared photos of the pet relief area in the Austin Airport. He felt that seeing one in operation would be beneficial to learn what works and what doesn’t. He continued with photos of the coffee shop in the Austin area. He felt that the same layout would be something that could be implemented at CCIA. He also showed several photos of a vending machine set-up that he would like to use at CCIA. He also reported on an automated door opener for some of the areas at CCIA which was in use at the Austin Airport. He also showed photos of the restrooms at the Austin airport and felt that the same upgrades could be implemented at CCIA which would give the customer a first class experience. He continued by showing photos of Delta’s outside waiting area that is FAA/TSA compliant. He expressed interest in having something similar at CCIA. On the whole, he felt it was a very informative trip for CCIA staff. vi. Air Vote Pilot Project Director Smith informed the members of a new program, AirVote, where customers using the public restroom can be surveyed by scanning QR codes for feedback on the cleanliness of the facilities. The feedback is in the form of “happy, “so-so” & “sad” selections. A “sad” note is routed back to the Facilities Manager so that the issue can be rectified. The participant can even send a photo of the “sad” issue so that we have more information on how to correct. He continued by adding that this is a pilot project which is no cost for 30 days. After that time, the cost is $30 per service location, with a minimum of three, per month. This service will include a dashboard which includes every vote, comment, photo and location of incident; as well as, an Alert System so that a text/email will notify staff when a “sad” vote is submitted. He felt that the program would be used in three of the most used restrooms at the Airport and after reviewing the data after 3 months a decision could be made whether to continue the service or not. B. Monthly Air Service Update Director Smith reported on the information submitted by L&B. He compared load factors, and 1st quarter benchmarking for several same-sized Texas airports. He also compared O&D (Origin & Destination) Markets for the 1st quarter of 2021. This information is formulated from the DOT (Department of Transportation) through L&B for this presentation. Among other topics reviewed were Revenue/Fare Trends; O&D Passenger Market Share; Seats per Capita Comparisons; and, CRP Market Retention. C. General Activity Report (GAR) Director Smith reviewed the General Activity Report for July 2021. Enplanements for July were 30,561 in 2021 from 30,871 from 2019 showing a difference of only 310 enplanements. Several graphics showed the increase in load factors and seats available for 2019 to 2021. Other graphs presented reflected Aircraft Operations and freight. D. Financial Report Finance Manager, Kimberly Miller, reported that parking revenue was up by 231% from 2020 at $188,131. These figures showed that long term parking had the highest revenue. She felt that the change in parking rates and free parking would not impact revenue since most of parking lot revenue was generated from long term parking. She continued with a graphic showing parking revenue for the last four years. She introduced new revenue information for concessions which for 2021 is up 482% from 2020. She continued with the financial reports. F. Marketing Report Kim Hunt, Marketing Manager, presented some of the graphics produced by an advertising agency for CCIA located south of San Antonio with another billboard near Mathis, Texas, which would be installed March, 2022. She also mentioned that with the new GBAC designation for CCIA, banners would be installed throughout Airport property. She also showed an ad that was created specifically for the Kingsville market used in Kingsville’s “Wine & Shop” campaign. As for the digital marketing campaign, she reported that in July there were over 21,000 google searches with over 2,500 clicked through a landing with 1,300 expressing interest in booking a flight by going on to “Book Now”. This reflects a conversion rate of 52% which is well above the 25% typically seen for other clients. Facebook ads have served 23,760 impressions in July with 363 that resulted in 8 “Book Now” clicks. She continued by stating that a new ad went live on June 30th. Currently CCIA is running 4 creative sets of ads displaying 56,563 times with 288 users clicking the ads. This gives the ads an average CTR (click through rate) of .52% which is an increase from the previous month and exceeding the industry average CTR of .04% and resulted in 24 “Book Now” clicks. She concluded with Facebook Analytics indicating 10,000 fans following CCIA’s page. She mentioned that the importance of this information shows how the numbers are climbing. G. Construction Status Report Deputy Director Miller updated the members on several on-going Airport projects. The Terminal/GA Apron reconstruction continues with final concrete pours on the terminal aprons; taxiway F & J closing while the perimeter road is being removed and replaced with concrete; concrete poured on East GA adjacent to Hangar 2/3; and, phased joint repairs on West GA. He continued with the progress of the TSA Baggage Relocation project. He showed several photos on the work. He also reported on the progress on the demotion of Hangar 1. He also reported on the passenger boarding bridge replacement project. He reported that it was approved by City Council in August. He added that the work would last approximately 9 months or more. He also reported on the AIP 2021 which includes the west side pavement rehabilitation and will involve an extensive runway closure. H. City Council Action Report i. Jet Bridges ii. Grant 62 iii. Grant 65 I. Items for next Board meeting Update on infrastructure bill regarding airports VII. Adjournment As there was no further business, the meeting was adjourned at 4:46 p.m.