HomeMy WebLinkAboutC2023-278 - 12/12/2023 - Approved DocuSign Envelope ID:56C566AB-3E8B-48F7-B99D-58910925639F
ADDENDUM 12 TO MASTER SERVICES AGREEMENT 60351
Addendum 12 to Master Services Agreement 60351 ("Contract"), executed 12/03/2020, is dated
by and between MCCi, LLC("MCCi") and City of Corpus Christi,TX("Client.") MCCi and Client
may be referred to individually as a "Party"or collectively as the"Parties."
All capitalized terms not defined herein shall have the definitions attributed to them in the Contract.
The Parties desire to amend the Contract as follows:
The first paragraph of Section 4 is to be deleted and replaced with the following:
This Addendum will commence on the Effective Date and will be effective for a three (3)year period and auto-renew
for successive one (1)year periods thereafter unless terminated by a Party. Termination of this Agreement or any
Order hereunder may occur upon any of the following:
(a)Thirty(30) days after a Party's receipt of written notice from the other Party that this Agreement or the Services,
in whole or in part under an Order, shall be terminated; or
(b)Thirty(30) days after one Party notifies the other in writing that they are in breach or default of this Agreement,
unless the breaching Party cures such breach or default within such thirty(30) day period; or
(c) Fifteen (15) days after the filing of a petition in bankruptcy by or against either Party, any insolvency of a Party,
any appointment of a receiver for such Party, or any assignment for the benefit of such Party's creditors (a
"Bankruptcy Event"), unless such Party cures such Bankruptcy Event within the fifteen (15) day period.
(d)The professional services budgeted through December 31, 2023 will not be renewed as part of this addendum
All other terms remain unchanged.
IN WITNESS WHEREOF, the Parties have caused this Addendum to be signed by their respective duly authorized
representatives as of the date last written below:
MCCi, LLC City of Corpus Christi, TX
DocuSigned by; Docu gn}e�d by:
By: 1a�sfbw By: U '
R32D464245G34B6_.. _..
Name:
Donny Barstow Name: Josh Chronley
Title: President & CEO Title: AD of Finance & Procurement
Date: 12/15/2023 Date: 12/18/2023
M2023-180 Authorized By
Approvgd As tpdtyegal Form
Council 12/12/2023
By: LA04 Rwjh
DS
Elizabeth
Name: E1 i zabeth Hundl ey
Title: Assistant City Attorney
Address: 3717 Apalachee Parkway,Suite 201 Date: 12/15/2023
Tallahassee, FI 32311 Corpus Christi,TX 78469
Address: P.O. Box 9277 ATTEST:
Docusigned by:
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Rebecca Huerta
City Secretary
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3717Apa|achee Parkway, Suite 201 Bill to: Holly Houghton
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850.701.0725 Ship to: Elizabeth Hund|ey
850.564.7496 fax
ccAPContact:
Client Name: City ofCorpus Christi Quote Date: November 30' Z0Z3
Client Address: P[) Box gZ77' Corpus Christi,TX7846g'gZ77
Quote Number: Zg667
Quote Type: LaserficheSystem Support
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Product Description. ��� ����� #625-20 #625-20Annu���f
----'� Discount
Discount$ Unit Cost
910
LASERFICHE ANNUAL SOFTWARE SUPPORT- BASIC
Ej Laserfiche Rio Records 316 $145.20 10.0096 ($14�52) $130.68 $41'294.88
Management Edition Named
Full User(Z00'4ggUsers)
Ej LaserficheRio Forms 316 $13.20 10.0096 ($132) $11.88 $3'754.08
Professional (Z00'4ggUsers)
Ej LaserficheRio Public Portal 1 $10'000.00 10.0096 ($1' O) $9'000.00 $9'000.00
license for ZLaserficheRio
Servers
Ej LaserficheRio Forms Portal Z $1'599.00 10.0096 ($159�90) $1'439.10 $2'878.20
LaserficheRio SDK 1 $750.00 10.0096 ($75�00) $675.00 $675.00
LaserficheRio Quick Fields 1 $3'000.00 10.0096 ($300�00) $2'700.00 $2'700.00
Complete
Laserfiche Rio Quick Fields 1 $2'000.00 10.0096 ($200�00) $1'800.00 $1'800.00
Agent
LaserficheRio Import Agent 1 $300.00 10.0096 ($30�00) $270.00 $270.00
Laserfiche Rio Plus for 1 $1'600.00 10.0096 ($160�00) $1'440.00 $1'440.00
Publishing
LaserficheRio Scan[onnect 1 $33.00 10.0096 ($330) $29.70 $29.70
(Legacy)
LaserficheRio Scan[onnect5 1 $132.00 10.0096 ($1120) $118.80 $118.80
Pack(Legacy)
LaserficheRio Scan[onnect 1 $183.00 10.0096 ($1830) $164.70 $164.70
10 Pack(Legacy)
Keyed Integrator's License 40 $197.92 10.0096 ($19�79) $178.13 $7'125.20
Acce|a Integration with LF Rio
Laserfiche Annual Recurring Software Support Subtotal $71,250.56
MCCi SOFTWARE SUPPORT
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,�.�MCCi | AddeOdUO12 to IVISA5O351 P��� 2 of12
DocuSign Envelope ID:56C566AB-3E8B-48F7-B99D-58910925639F
Q OCR Scheduler for Laserfiche 1 $330.00 10.00% ($3100)00) $297.00 $297.00
MCCi Annual Recurring Software Support Subtotal $297.00
LASERFICHE ANNUAL SUBSCRIPTION - BASIC
El Laserfiche Participant User 500 $38.00 5.00% ($I gig ) $36.10 $18,050.00
Subscription (500-999 Users)
Laserfiche Annual Recurring Subscription Subtotal $18,050.00
MCCi SUPPLEMENTAL SUPPORT SERVICES SUBSCRIPTION
Q Managed Support Services, 1 $11,880.00 N/A N/A $11,880.00 $11,880.00
Level 2
Client needs are estimated based on the current components
,provided herein:up to 80 hours that will expire at the end of
your renewal term.
Q Training Center for 1 $6,995.00 N/A N/A N/A $6,995.00
Laserfiche(200-499 Users)
On-Premise
Q MCCi SLA for Laserfiche(250- 1 $11,250.00 10.00% ($1,125 00) $10,125.00 $10,125.00
499 Users)
MCCi Supplemental Support Services Annual Recurring Subscription Subtotal $29,000.00
Q MCCi Recurring Discount 6'W)
TOTAL • • • • $115,522.56
$121298.69
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W 1, r uu��ill P1111111011111111 1111111111 ur a $127,363.62
All Quotes Expire 30 Days from Quote Date
This is NOT an invoice. Please use this confirmation to initiate Client's purchasing process.
Ilk IIE C U Ilk Ilk 1 IN G S IIE IIRV III C IIE S
The Recurring Services portion of this Order will be based on the pricing at the time of renewal. It will systematically
renew unless written notice of termination has been provided per the master agreement. In the event that a
manufacturer increases its prices for recurring annual services, the increase will be passed along to the Client. No
more than once per year, MCCi may adjust its recurring annual services (services not related to 3rd party
manufacturers) to coincide with current U.S. inflation rates; any increase will not exceed the cumulative increase in
the Consumer Price Index (CPI) occurring since the last price increase. Please note that if you subscribe to volume-
based solutions,additional user licenses may increase the cost of those items at the time of your next annual renewal.
III,,,,IIE S TAX
Sales tax will be invoiced where applicable and is not included in the fee quote above.
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PRODUCT ORDER TERMS
MCCi will process Product Orders as follows:
All Software/Solutions, Upon payment of renewal invoice
Recurring Annual
Support/Subscription, and
Supplemental Support Services
The act of MCCi processing orders determines the start date of annual Recurring Service periods. Establishment of
start dates for 3rd party manufacturer products are subject to each manufacturer's current policy.
BILLING TERMS
MCCi will invoice Client as follows:
All Software/Solutions, 75 days in advance of expiration date
Recurring Annual
Support/Subscription, and
Supplemental Support Services
MCCi shall not send any invoices nor claim payment for any fees or expenses incurred by MCCi until both parties
authorize this Order. Sales tax will be invoiced where applicable and is NOT included in the Pricing section.
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SUPPLEMENTAL SUPPORT PACKAGES
As Client's first-tier solution provider, MCCi provides multiple options for technical support. Client's annual renewal
covers application break/fix support, version downloads, and continued educational resources. MCCi offers
supplemental support packages to cover remote training, basic configuration services, and maintenance of existing
business processes. MCCi's Managed Support Services (MMSS)or Process Administration Support Services(MPASS &
MPASS2) packages are strongly encouraged to be included with every renewal. Supplemental Support Packages are
annual subscriptions and pricing is based on the package purchased and an advanced discounted block of hours,
which expire on the same date as Client's annual renewal. MMSS pricing for the advanced block of hours is based on
MCCi's Support Technician II hourly rate discounted by 10%. MPASS and MPASS2 pricing for the advanced block of
hours is based on MCCi's Application Support Analyst hourly rate discounted by 10%.
LASERFICHE
m m
Description MMSS MPASS MPASS2
Easy access to MCCi's team of Certified Technicians for application
break/fix support issues(i.e.,error codes, bug fixes,etc.)+
Remote access support through web conferencing service+
Access to product update version and hotfixes(Client Download)+
24/7 access to the Laserfiche Support Site and Laserfiche Answers
discussion forums+
Additional Remote Basic Training
Additional System Settings Consultation
Assistance with Implementation of Version Updates
Annual Review(upon Client's request)of Administration Settings
Priority Offering of Laserfiche CPPB&Laserfiche Empower Registration
Scholarships
Configuration and maintenance of basicbusiness processes and MCCi
packaged solution utilizing Laserfiche Forms and Workflow
Configuration of Laserfiche Quick Fields sessions
Basic Records Management Module Overview Training
Administration Configuration Services
Dedicated Certified Professional
Proactive recurring consultation calls upon the Client's request
Annual Review of business process configurations
Institutional Knowledge of Client's Solution
Maintenance of MCCi/Client configured comp/exbusiness processes
Ability to schedule after-hours upgrades
Monday-Friday 8 am to 10 pm ET and Saturday-Sunday from 12 pm to 4 pm ET
Basic Java Script,CSS,and Calculations for Laserfiche Forms*
+Client's Support/Subscription Renewal includes these benefits,regardless of whether a supplemental package is purchased.
*Excludes the development of new integrations,large-scale development projects,and SQL queries.Excludes maintenance of custom-built
integrations,or any item not purchased from MCCi.
**Hours:MCCi allows clients to use their hours for a multitude of services,if a request will not start a service that cannot be completed with the
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hours available.None of the packages listed above are intended to be utilized to configure a new comp/exbusiness process.In those instances,a
separate SOW is required.
CLIENT RESPONSIBILITIES (All Packages)
jJ For self-hosted (applications hosted by Client) solutions: Configuring/maintaining backups and any general
network, security, or operating system settings outside of Client's solution.
JJ Managing application-level security.
JJ Managing and creating retention policies related to Records Management Module.
JJ Providing an IT contact(internal or third-party) for MCCi to work with as necessary.
JJ Providing remote access capabilities as needed. If the Client requests MCCi to have unattended access,the Client
assumes all responsibility for the related session(s). The Client will work with MCCi to set up user profiles, user
tags, etc. to allow desired security rights/access.
JJ Creating/providing process diagrams (and any other necessary paperwork/examples).
SUPPLEMENTAL SUPS INI IN
ADDITIONAL REMOTE TRAINING
Additional web-based training is conducted to train new users or as refresher training for existing users.
ADDITIONAL SYSTEM SETTINGS CONSULTATION
MCCi offers additional best practices consultation that includes recommendations for adding additional
departments, additional types of indexing, etc.
REMOTE IMPLEMENTATION OF VERSION UPDATES
While Client's renewal includes version updates, implementation of those updates is sometimes overlooked. With
the addition of MMSS, MCCi is at Client's service to directly assist with implementing software updates such as
minor updates, quick fixes or point releases. Dependent on the complexity and the Client's specific configurations,
major software upgrades may or may not be covered and should be discussed with Client's Account Management
Tea m.
ANNUAL SYSTEM REVIEW&ANALYSIS
MCCi will access Client's system to review how Client's organization uses Client's solution, to identify potential
issues, and to make recommendations for better use of the system.This analysis may be performed annually and is
an optional service that will be completed only if requested by the Client.
LASERFICHE CERTIFICATIONS
Priority offering of complimentary Laserfiche certifications, based on availability.
LASERFICHE CONFERENCE REGISTRATION
Priority offering of complimentary Laserfiche Empower registration, based on availability.
CONFIGURATION AND MAINTENANCE OF BASIC BUSINESS PROCESS
Utilizing Laserfiche Forms and Workflow, MCCi will assist with the configuration and maintenance of basicbusiness
processes.A basic business process requires minimal configuration and virtually no institutional knowledge of the
Client's business process, allowing an MCCi Application Support Analyst to assist with configuration, support, and
maintenance of the process. Examples include Filing Workflows, simple Forms, or approval/notification workflows
that have few routing steps, no integration, and little to no database lookups.
MAINTENANCE OF MCCi PACKAGED SOLUTION: MCCi will assist with maintenance with a solution MCCi has
created for a market that has a specific business process automation use.
CONFIGURATION OF LASERFICHE QUICK FIELDS SESSIONS
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Using Client's current Quick Fields modules, MCCi will configure Quick Fields sessions, excluding custom scripting,
custom calculations, etc.
BASIC RECORDS MANAGEMENT MODULE OVERVIEW TRAINING
MCCi will provide refresher overview training of the records management module. Initial training cannot be
performed under this support level.
ADMINISTRATION CONFIGURATION SERVICES
MCCi will assist with administration configuration services, including setting up users, metadata, security, etc.
DEDICATED LASERFICHE CERTIFIED PROFESSIONAL
While on MCCi's MMSS level, Client will have access to MCCi's team of Certified Support Professionals; with MPASS
and MPASS2, Client will have a representative dedicated to Client's organization.
SCHEDULED RECURRING CONSULTATION CALLS
Upon Client's request, Client's MPASS representative will schedule recurring calls with Client to discuss Client's
current and upcoming projects.This helps us stay on the same page with Client and ensure tasks and project
milestones are being completed.
ANNUAL REVIEW OF BUSINESS PROCESS CONFIGURATIONS
MCCi will review Client's business processes to see how Client's organization uses the solution, to identify potential
issues, and to make recommendations for better use of the system.This analysis may be performed annually and is
an optional service that will be completed only if requested by the Client.
INSTITUTIONAL KNOWLEDGE OF CLIENT SOLUTION
Turnover within Client's organization can happen, and it is important to have a plan. Who will help Client's new
solution administrator get up to speed on Client's processes and solutions in place? Leave that to us. MCCi
documents Client's specific organization's usage and implemented business processes, integrations, etc., and can
assist with the knowledge transfer to the new solution administrator if needed.
MAINTENANCE OF MCCUCLIENT CONFIGURED COMPLEX BUSINESS PROCESSES
The assigned representative can maintain MCCi or Client configured complex business processes.A complex
business solution is a large business process with an extensive configuration that is mission-critical to the
organization. For example, minor tweaks, updates due to upgrades, process improvements, etc. can be requested.
For creation of new complex Forms, Workflow, and Transparent Records Management configurations, please
discuss a Business Process Configuration Service with Client's Account Executive or Account Manager.
ABILITY TO SCHEDULE AFTER-HOURS UPGRADES
Avoid MCCi's after-hours premium charge for upgrades. MPASS2 clients can schedule these anytime Monday-Friday
from 8 am to 10 pm ET and Saturday and Sunday from 12 pm to 4 pm ET.
BASIC JAVASCRIPT, CSS AND CALCULATIONS FOR LASERFICHE FORMS
Excludes complex scripting.
BASIC LASERFICHE WEBLINK/PUBLIC PORTAL CUSTOMIZATION
MCCi will help customize Client's WebLink/Public Portal to meet Client's needs.
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THE TRAINING CENTER FOR LASERFI
MCCi's Training Center for Laserfiche annual subscription provides an easy, cost-effective way for all users in Client's
organization to access training videos for Laserfiche and ABBYY.
BENEFITS
ji 24/7 access to on-demand Laserfiche training videos and other resources
ji Reduction in training expenses
ji Caters to all skill levels from Basic Users to Advanced System Administrators
ji Unlimited access for Client's entire organization
ji User determined schedule and pacing
ji Reduction in internal support and increased user productivity
ji Increased efficiency through improved internal usage/adoption
ji Instant/budgeted training available in the case of employee turnover
ji Enhance Client's organization's internal Laserfiche training program
*The Training Center subscription gate is based on Laserfiche user counts
SERVICE LEVEL AGREEMENT (SLA)*
MCCi's SLAB are offered as additional options to Client's annual support/subscription.An SLA offers clients escalated
response times depending on the severity of the support issue, as well as other additional benefits. The SLA
documentation and pricing is readily available upon request. MCCi currently has two separate SLAB available:
ji Infrastructure Hosting
ji Application Support(Client Self-Hosted)
ji Application Support(Cloud Applications)
*Full SLA document is available upon request
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MM ASS U MIIII
TECHNICAL SUPPORT
Clients may contact MCCi support via MCCi's Online Support Center, email (s. ..p.. ro..ro.c�..v....[�.:I,i-oro..s..c.c.)m..), or
telephone 866-942-0464. Support is available Monday through Friday(excluding major holidays) from 8 am to 8 pm
Eastern Time.
LIMITED LIABILITY
If the Master Agreement is silent on each Parties' limited liability, liability is limited to the amount of dollars received
by MCCi directly associated with this Order.
PRE,,,,,EXISTING INTELLECTUAL (IP)
The following products noted below are deemed Pre-existing IP as defined in the Master Agreement and are not
considered "Works Made for Hire"and as such all rights, title or interest remains with MCCL Client shall retain a non-
exclusive, royalty-free, world-wide, perpetual license to use the product(s) as such product(s) is integrated into the
solution purchased by Client.
Laserfiche PowerPack by MCCi
Laserfiche EnerGov Integration by MCCi
Laserfiche Neogov Integration by MCCi
GoFiche Suite for Avante/Rio/Subscription
Common Web Service API for Laserfiche
CLIENT SOLUTION CUSTOMIZATIONS
Client may also choose to customize their system internally without MCCi's help. MCCi is not responsible for any
damage caused by the user's customization of the system not performed by MCCL MCCi will not be held responsible
for correcting any problems that may occur from these customizations. Routine updates as provided by software
manufacturers may affect any customizations made by entities other than MCCL If MCCi's help is required to
correct/update any customizations made by any entity other than MCCi, appropriate charges will apply.
CLIENT INFORMATION TECHNOLOGY ASSISTANCE
For MCCi to excel in providing the highest level of service, Client must provide timely access to technical resources.
Client must provide adequate technical support for all MCCi installation and support services. If Client does not have
"in-house" technical support, it is Client's responsibility to make available the appropriate Information Technology
resources/consultant when needed.
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LASERFICHE IIII (IIII'"""1"" VIII0 II
The following assumptions are current as of the date of order. Manufacturer's terms and conditions are subject to
change.
LASERFICHE END USES. LICENSE .EEM NT (I L )
By accepting this Order, Client acknowledges Laserfiche's EULA and agrees to abide by its terms and absolve MCCi of
any Laserfiche product-related liability.
LASERFICHE SOFTWARE SUPPORT PLAN
MCCi acts as first-tier support and works with Laserfiche,who would provide second-tier level support when needed.
Laserfiche software support plans are applicable to actively supported perpetual software and are bundled with on-
premises Subscription and Cloud systems. All software support plans are on a yearly subscription basis and
accompany the applicable software product designed, developed, created, written, owned, or licensed by Laserfiche.
On-premises Subscription and Cloud system subscribers are advised to export data from their Laserfiche system
prior to cancellation or any other termination.
ACTIVE LASERFICHE SOFTWARE SUPPORT PLAN BENEFITS INCLUDE:
Easy remote access to MCCi's team of Laserfiche Gold Certified Support Technicians
Access to new product update versions and hotfixes
Software credit eligibility for product upgrades, as determined by Laserfiche's then current policy
Continued access to Client's Laserfiche solution*
*Specific to Laserfiche Cloud and Laserfiche on premises Subscription licensed Clients
POLICIES
To receive periodic product updates for a Laserfiche Software Solution, its associated software support plan must
be purchased and maintained throughout the software term.
All software support plan subscriptions are annual, prepaid and non-refundable
The annual term start date for new systems is established by Laserfiche at the time MCCi submits an order to
Laserfiche on Client's behalf.
For platform upgrades, software and support credit eligibility is determined by Laserfiche's then current policy.
To receive any available software or support credit, Client's support plan must be active(i.e.,support plan has not
expired)
For expansion purchases, the applicable service period is prorated to match Client's existing or future service
period, which is dependent on Laserfiche's then current policy and the timing of the expansion order vs. the
Client's annual service period renewal date (i.e., prorating for less than four months may not be permittable due
to the timing of renewal invoicing.)
LATE PAYMENTS
If payment is not received before Client's renewal date, Client's Laserfiche software support plan expires. Please
allow up to five (5) business days after receipt of payment for MCCi to process renewal payment to Laserfiche.
Impact of Expiration:
Client will be able to access MCCi Support Technicians for 30 days post expiration. However, if there are support
issues that require Laserfiche involvement, these issues cannot be resolved until Client's support is renewed.
Perpetual software support plan: Access to the Laserfiche support website and Laserfiche technicians will no
longer be available until MCCi receives Client's renewal payment and processes payment to Laserfiche.
Laserfiche on-premises Subscription or Laserfiche Cloud: Access to Client's Laserfiche solution will be turned off
after 30 days and Client's access to the Laserfiche support website, and Laserfiche technicians will no longer be
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available until MCCi receives Client's renewal payment and processes payment to Laserfiche. Laserfiche on-
premises Subscription Clients must reactivate the on-premises Subscription system following payment of the
software support plan renewal to ensure uninterrupted usage.
Reinstatement Fees: In order to receive uninterrupted support for perpetual on-premises Laserfiche Software
Solutions, Client must maintain a software support plan for the term of the Laserfiche Software Solution. In the
event that Client's software support plan is expired for more than 45 days, the plan will need to be reinstated.
Reinstatements reset the annual date of the software support plan,and the cost includes one year of the software
support plan in addition to the Reinstatement Fee. The Reinstatement Fee is a 10% markup on the lapsed value
of the software support plan. The Reinstatement Fee includes the number of days lapsed since your software
support plan expired.
INTEGRATIONS
Third-party Laserfiche integrations or utilities may consume one (1) or more Laserfiche user licenses depending on
how the vendor designed and coded the integration. These additional licensing needs should be verified by Client
and considered in the user licensing purchased.
LASERFICHE SOLUTION PROVIDER
As Client's current Solution Provider of Record, Laserfiche's policy dictates that MCCi is the only Laserfiche Solution
Provider that has access to Client's support account, along with the ability to download software licenses and
activations, process subscription renewals and initiate additional purchases on Client's behalf. Unless Client decides
to cancel Client's contract with MCCi or work with Laserfiche to formally change Client's Laserfiche Solution Provider
of Record, future purchases and subscription renewals will be processed and provided by MCCL
LASERFICHE RIOSERVICES PROVISIONS
The Host Entity is the owner of the Laserfiche licensing and is registered as such with MCCi and Laserfiche corporate.
For Laserfiche corporate licensing rules, there can only be one licensed entity per Laserfiche Rio platform. Licensing
is non-transferrable. Additionally, the Host Entity is responsible for cost allocation among the other entities that are
utilizing its Laserfiche Rio Platform and for being the main point of contact for support provided through MCCL The
account can only be renewed once all entities have paid for the full LSAP.
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