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H COOPERATIVE PURCHASE AGREEMENT NO. 6621
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Intrado System Upgrade - NextGen 911
MOORPORPSE�
1852
THIS Cooperative Purchase Agreement for Services ("Agreement") is entered into
by and between the City of Corpus Christi, a Texas home-rule municipal corporation
("City") and Intrado Life and Safety, Inc. ("Contractor"), effective upon execution by
the City Manager or the City Manager's designee ("City Manager").
1. Cooperative Agreement. Contractor has agreed to provide Intrado System
Upgrade - NextGen 911 in accordance with its agreement with HGACBuy EC07-
23 (the "Cooperative Agreement"), which is incorporated by reference herein as
if set out here in its entirety. In the event of a conflict between this Agreement and
the Cooperative Agreement, this Agreement shall govern to the extent allowed
by the Cooperative Agreement.
2. Scope. Contractor shall provide Intrado System Upgrade - NextGen 911 in
accordance with the attached Scope of Work, as shown in Attachment A, the
content of which is incorporated by reference into this Agreement as if fully set
out here in its entirety.
3. Term. The term of this Agreement is five years beginning on the date provided in
the Notice to Proceed from the City's Procurement Division. The parties may
mutually extend the term of this Agreement for up to zero additional zero-year
periods ("Option Period(s)"), provided, the parties do so in writing prior to the
expiration of the original term or the then-current Option Period. The continuation
of this Agreement after the close of any fiscal year of the City, which fiscal year
ends on September 30th annually, is subject to appropriations and budget
approval specifically covering this Agreement as an expenditure in said budget,
and it is within the sole discretion of the City's City Council to determine whether
or not to fund this Agreement. The City does not represent that this budget item
will be adopted, as said determination is within the City Council's sole discretion
when adopting each budget.
4. Compensation and Payment. This Agreement is for an amount not to exceed
$1 ,073,513.09, subject to approved amendments and changes. All pricing must
be in accordance with the attached Proposal, as shown in Attachment B, the
content of which is incorporated by reference into this Agreement as if fully set
out here in its entirety. Invoices must be mailed to the following address:
City of Corpus Christi
Attn: Accounts Payable
P.O. Box 9277
Corpus Christi, TX 78469-9277
Cooperative Purchase Services Agreement- Intrado Page 1 of 4
5. Notice. Any notice required under this Agreement must be given by fax, hand
delivery, or certified mail, postage prepaid, and is deemed received on the day
faxed or hand-delivered or on the third day after postmark if sent by certified mail.
Notice must be sent as follows:
IF TO CITY:
City of Corpus Christi
Attn: Pat Eldridge, Police Management Services Dir.
Corpus Christi Police Dept.
321 John Sartain St., Corpus Christi, TX 78401
Phone: 361-886-2696
Fax: 361-886-2607
IF TO CONTRACTOR:
Intrado Life and Safety, Inc.
Attn: Legal Department
1601 Dry Creek Dr., Ste. 250, Longmont, CO 80503
Phone: 720-494-5800
Email: Legalnotices.lifesafety@intrado.com
6. Insurance. Before performance can begin under this Agreement, the Contractor
must deliver a certificate of insurance ("COI"), as proof of the required insurance
coverages, to the City's Risk Manager and the Contract Administrator.
Additionally, the COI must state that the City will be given at least 30 days'
advance written notice of cancellation, material change in coverage, or intent
not to renew any of the policies. The City must be named as an additional insured.
The City Attorney must be given copies of all insurance policies within 10 days of
the City Manager's written request. Insurance requirements are as stated in
Attachment B, the content of which is incorporated by reference into this
Agreement as if fully set out here in its entirety.
7. Warranty.
(A) The Contractor warrants that all products supplied under this Agreement are
new, quality items, fit for their intended purpose, and of good material and
workmanship. The Contractor warrants that is has clear title to the products and
that the products are free of liens and encumbrances.
(B) In addition, the products purchased under this Agreement shall be warranted
by the Contractor or, if indicated in Attachment C by the manufacturer, for the
period stated in Attachment C. Attachment C is attached to this Agreement and
is incorporated by reference into this Agreement as if fully set out here in its
entirety.
Cooperative Purchase Services Agreement- Intrado Page 2 of 4
(C) Contractor warrants that all Services will be performed in accordance with
the standard of care used by similarly situated contractors performing similar
services.
8. Entire Agreement. This Agreement, along with the Cooperative Agreement,
constitutes the entire agreement between the parties concerning the subject
matter of this Agreement and supersedes all prior negotiations, arrangements,
agreements and understandings, either oral or written, between the parties.
[Signature Page Follows]
Cooperative Purchase Services Agreement- Intrado Page 3 of 4
CONTRACTOR
Signature: '?�
Printed Name: Joe Custer
Title: CFO
Date: 07/22/2025
M2025-087 ,�-i'icri erI
;_;,:,-i i7 c i l 7/22/2025
CITY OF CORPUS CHRISTI
seYgio t/iCGaaraha
Sergio Vllasana(Ju125,202511:58:14 COT)
A
Sergio Villasana
Director, Finance & Procurement
Date: 07/25/2025
Approved as to legal form:
Elizcibot- Rordle� 07/23/2025
EI'izabeth Handley(Ju123,20251]:23:01 Cl)T)
Assistant City Attorney Date
Attached and Incorporated by Reference: ATTEST:
Attachment A: Scope of Work
Attachment B: Insurance Requirements k&4cwl "rfn/
Rebecca H.erta(Ju125,2V2514:11:31 CDT)
Attachment C: Warranty Requirements Rebecca Huerta
City Secretary
Incorporated by Reference Only:
Cooperative Agreement: HGACBuy EC07-23
Cooperative Purchase Services Agreement-Intrado Page 4 of 4
ANTRADO
ATTACHMENT A-SCOPE AND FEES
Company Name: Intrado Life &Safety, Inc.
VIPER 911 Upgrade
for
City of Corpus Christi, TX
(Direct Sales. H-GAC Buy Pricing—Contract#EC07-23. Extended through June 30, 2027.)
Quote Number: 77758
Version: 3
Issued: March 03, 2025
Expires: September 4, 2025
Summary Page 2
Node A Page 3
Node B Page 9
Notes& Descriptions Page 15
The terms and conditions available at https://www.intrado.com/legal-privacy/terms/call-handling as of the date of this Quote will apply
to this Quote,unless the parties have entered into a separate mutually executed agreement,or Customer is purchasing under a
cooperative purchasing agreement.The terms of this Quote will govern any conflict with the above-mentioned terms,and Customer's
issuance of a purchase order for any or all of the items described in this Quote will constitute acknowledgement and acceptance of such
terms.No additional terms in Customer's purchase order will apply.This document contains confidential and proprietary information of
Intrado,and such information may not be used or disclosed without prior written consent.
Summary-Corpus MetroCom VIPER Upgrade
Site Price
Corpus MetroCom-Node A $914,433.31
Corpus Backup-Node B $159,079.78
Total: $1,073,513.09
Year Systems Professional Recurring Maintenance Totals
Services Services Services
Year 1 $313,354.09 $155,747.66 $27,387.00 $90,904.44 $587,393.19
Year 2 $27,387.00 $96,519.92 $123,906.92
Year 3 $27,387.00 $97,412.84 $124,799.84
Year 4 $27,387.00 $98,323.58 $125,710.58
Year 5 $17,535.00 $94,167.56 $111,702.56
Totals $313,354.09 $155,747.66 $127,083.00 $477,328.34 $1,073,513.09
Copyright 2025 Intrado Life&Safety,Inc.
77758 v3-Corpus MetroCom,TX Page 2 of 20 March 03,2025
Summary-Corpus MetroCom-Node A
Item Price
Systems $237,612.66
Services $110,759.14
Recurring Services $113,211.00
Maintenance $452,850.51
Total: $914,433.31
Year Systems Professional Recurring Maintenance Totals
Services Services Services
Year 1 $237,612.66 $110,759.14 $23,919.00 $88,365.73 $460,656.53
Year 2 $23,919.00 $90,744.50 $114,663.50
Year 3 $23,919.00 $91,631.26 $115,550.26
Year 4 $23,919.00 $92,535.72 $116,454.72
Year 5 $17,535.00 $89,573.30 $107,108.30
Totals $237,612.66 $110,759.14 $113,211.00 $452,850.51 $914,433.31
Copyright 2025 Intrado Life&Safety,Inc.
77758 v3-Corpus MetroCom,TX Page 3 of 20 March 03,2025
Configuration Parameters-Corpus MetroCom- Node A
Site Configuration
Total Positions 18 total (14 primary,4 Training)
Total Number of E9-1-1 CAMA Trunks Up to 16
Total Number of FXO Admin Lines Up to 8
3rd Party PBX Licenses for Cisco Integration Included
PowerOps Digital Wallboard Display for ACID Included
VIPERACD—Automatic Call Distribution Included
Add-on for Integrated Telephone& Radio Recorder(ITRR) Included
AntiVirus 25
CPE Provider Intrado
Setup
VIPER $87,518.76
Frontroom Equipment $98,994.60
PowerOps Digital Wallboard Display for ACID $9,539.60
Power 911 Server&Software Licenses $11,132.40
ECATS MIS Reporting&Staffing Module $0.00
Sentry System Monitoring&Alarming to Intrado NOC(Network $14,372.40
Operations Center)
TXT29-1-1 Provisioning for System Upgrade by Intrado TCC(Text $1,870.00
Control Center)
TXT29-1-1 Translation $995.00
Network Equipment and Services—NENA-standard i3 Firewalls& $24,930.00
Session Border Controllers(SBC)
Freight Estimate $3,199.90
Professional Services
Project Survey $4,657.50
Installation Services $37,605.00
Training Services $20,757.50
Project Management Services $32,799.14
Recurring Services—See quote section for coverage dates
TXT29-1-1 Recurring Services—5 years $62,700.00
TXT29-1-1 Translation—5 years $24,975.00
ECATS MIS Reporting&Staffing Module—4 years $25,536.00
Maintenance -See quote section for coverage dates
Managed Services for i3 Firewall &SBC—5 years $208,600.00
Total Protection Services(TIPS)—5 years(240 Help Desk, Remote
Troubleshooting,Software Releases, Hardware Protection,
Antivirus,OS Updates)
On-Site Maintenance-5 years(Certified local technician weekdays $226,219.80
and after-hours call-out, and Monthly PMI visits)
Sentry System Alarms& Monitoring Service—5 years $18,030.71
Copyright 2025 Intrado Life&Safety,Inc.
77758 v3-Corpus MetroCom,TX Page 4 of 20 March 03,2025
Site: Corpus MetroCom-Node A
Item# Description Qty List Price Selling Price Total
VIPER Backroom Equipment
912817/BB 7 Foot Cabinet Prebuilt Building Block 1 $18,410.00 $18,410.00 $18,410.00
P10354 Networking Switch-48 ports-4x1G uplinks(with 2 $9,950.00 $9,950.00 $19,900.00
stacking modules)
912850 VIPER Integrated ACID-per position 18 $2,995.00 $1,886.85 $33,963.30
911830 VIPER Gateway Chassis G3 1 $1,320.00 $831.60 $831.60
911831 CIM G3-Module for 911 CAMA trunks.Can be 4 $3,228.00 $2,033.64 $8,134.56
removed if the hardware upgrade will take place
with the ESlnet implementation. CIMs are not
needed for ESlnet.
911834 AIM G3-Module for admin lines 2 $1,680.00 $1,058.40 $2,116.80
912811/U Application Server Position Access License Upgrade 20 $497.50 $0.00 $0.00
912812/U PBX Access License Upgrade 18 $322.50 $0.00 $0.00
P10273 Low Profile KVM 1 $2,150.00 $2,150.00 $2,150.00
912925/U SIP I/F to 3rd Party PBX License-per position- 18 $247.50 $0.00 $0.00
Upgrade
950853 Back Room Equipment Staging-per cabinet 1 $2,012.50 $2,012.50 $2,012.50
Subtotal $87,518.76
Front Room Equipment
913870/BB Power Edge Bundle-911 Workstation, keyboard, 18 $7,500.00 $4,725.00 $85,050.00
handset,speakers
P10096 21.5" LED Backlit Monitor 18 $325.20 $325.20 $5,853.60
914600/3 IWS External Programmable Keypad-24 Buttons 18 $162.00 $162.00 $2,916.00
950852 Front Room Equipment Staging-Per Position 18 $287.50 $287.50 $5,175.00
Subtotal $98,994.60
PowerOps Setup-Digital Wallboard Display for ACD. Status of agents,calls,queues)
P10035 PowerOps Software Media 1 $7,600.00 $4,788.00 $4,788.00
914102/1313 IWS Workstation Prebuilt Building Block 1 $2,001.60 $2,001.60 $2,001.60
P10274 Display 4K UHD 55"and Wall Mount Universal Tilt 1 $2,750.00 $2,750.00 $2,750.00
Subtotal $9,539.60
Power 911 Setup-911 Call-handling Software&Server
913100/BAK/U Power 911 Client and Server Backup License- 4 $1,497.00 $0.00 $0.00
Upgrade
913100/U Power 911 Client and Server Access License- 14 $5,995.00 $0.00 $0.00
Upgrade
913152/U Power 911 Add-on Recorder for Radio Upgrade 18 $330.00 $0.00 $0.00
914961 IWS Server RACK Bundle-Type B 1 $7,052.40 $7,052.40 $7,052.40
P10114/R Backup Disk Solution for Windows Server(Rack- 1 $4,080.00 $4,080.00 $4,080.00
Mount)
Subtotal $11,132.40
ECATS Setup-MIS Reporting&Staffing Module.Includes new RDDM data collectors.An upgrade from Power Metrics.
ECATS-DC-WIN Data Collector for IP Integrated Deployments 1 $0.00 $0.00 $0.00
ECATS-SETUP Per Collection Point 1 $0.00 $0.00 $0.00
Subtotal $0.00
Copyright 2025 Intrado Life&Safety,Inc.
77758 v3-Corpus MetroCom,TX Page 5 of 20 March 03,2025
Sentry Setup-System Monitoring&Alarming to the Intrado NOC(Network Operations Center)
915101 Sentry Server Console Kit 1 $3,000.00 $3,000.00 $3,000.00
P10420 Sentry Client license for Servers and End Point 27 $160.00 $160.00 $4,320.00
914961 IWS Server RACK Bundle-Type B 1 $7,052.40 $7,052.40 $7,052.40
Subtotal $14,372.40
TXT29-1-1 Provisioning—Provisioning and testing by the Intrado Text Control Center(TCC)for the hardware upgrade.
(Provisioning to move TXT to ESlnet delivery was ordered on 68422v4 in 2023 and will be scheduled with the ESlnet
migration project.)
TCCOTF4 TCC Provisioning Change Fee per PSAP 1 $1,870.00 $1,870.00 $1,870.00
Subtotal $1,870.00
TXT29-1-1 Translation-Foreign Language Translation for TXT Calls integrated in the Power911 UI
P10383 TXT29-1-1 Translation One-time setup-per PSAP 1 $995.00 $995.00 $995.00
Subtotal $995.00
Network Equipment and Services—NENA-required i3 package for 911 systems moving to i3 ESlnets
P10290 i3 Next Generation PSAP Firewall 2 $3,000.00 $3,000.00 $6,000.00
P10255 PSAP HA PAIR of Session Border Controller(SBC) 1 $6,855.00 $6,855.00 $6,855.00
950520 Engineering Professional Services 7 $1,725.00 $1,725.00 $12,075.00
Subtotal $24,930.00
Project Survey
P10313 Project Survey(per Site) 1 $2,070.00 $2,070.00 $2,070.00
P10319 Living Expense per Day per Person 3 $287.50 $287.50 $862.50
P10351 Travel Fee per Person—for main 1 $1,725.00 $1,725.00 $1,725.00
and backup sites
Subtotal $4,657.50
Installation Services
P10314 Professional Services(per Day) 14 $2,070.00 $2,070.00 $28,980.00
P10319 Living Expense per Day per Person 18 $287.50 $287.50 $5,175.00
P10351 Travel Fee per Person 2 $1,725.00 $1,725.00 $3,450.00
Subtotal $37,605.00
Training Services
P10088 ACD CCS Training-per day—on-site customer 2 $1,725.00 $1,725.00 $3,450.00
configuration session for ACD
960780 Administrator Training-per day(1)6-hour session,up 1 $1,725.00 $1,725.00 $1,725.00
to 6 students
960801 User Training—per day(2)4-hour sessions per day,up 4 $1,725.00 $1,725.00 $6,900.00
to 6 students,1 workstation for every 2 students is
recommended
P10318 Post-Cutover Services—per day—trainer assistance the 1 $2,070.00 $2,070.00 $2,070.00
day after cutover to address any items
P10319 Living Expense-per day per person—training and travel 1 $287.50 $287.50 $3,162.50
days 1
P10351 Travel Fee-per person 2 $1,725.00 $1,725.00 $3,450.00
Subtotal $20,757.50
Project Management Services
950510 Project Management Services 1 $0.00 $32,799.14 $32,799.14
Subtotal $32,799.14
Freight Estimate
FREIGHT Shipping and Handling 1 $0.00 $3,199.90 $3,199.90
Subtotal $3,199.90
Copyright 2025 Intrado Life&Safety,Inc.
77758 v3-Corpus MetroCom,TX Page 6 of 20 March 03,2025
Annual Recurring Services—5 years
—TXT2911,Total Protection Maintenance Services,and On-site Technician: Existing coverage is valid until November 2026.
5 years of service is quoted with the upgrade herein.The upgrade is targeted for 2026.The new 5-year coverage will start at
the time of cut-over and Final Acceptance.A gap quote may be needed if the timing of the upgrade does not align with the
end of the existing coverage.
-TXT Translation and i3 Package:These are new services. 5 years is quoted here.
TXT29-1-1 Recurring Service—TXT delivery via ALI circuits,no ITS.Coverage will continue when you move to ESlnet.
ITXTARF3 TXT29-1-1 per PSAP(11+Seats)-Year 1:2026-2027 1 $12,540.00 $12,540.00 $12,540.00
ITXTARF3 TXT29-1-1 per PSAP(11+Seats)-Year 2:2027-2028 1 $12,540.00 $12,540.00 $12,540.00
ITXTARF3 TXT29-1-1 per PSAP(11+Seats)-Year 3:2028-2029 1 $12,540.00 $12,540.00 $12,540.00
ITXTARF3 TXT29-1-1 per PSAP(11+Seats)-Year 4:2029-2030 1 $12,540.00 $12,540.00 $12,540.00
ITXTARF3 TXT29-1-1 per PSAP(11+Seats)-Year 5:2030-2031 1 $12,540.00 $12,540.00 $12,540.00
Subtotal $62,700.00
TXT29-1-1 Translation Recurring Service—New service. Coverage will start at the time of implementation.
P10386 TXT Translation per PSAP(11-20 positions)-Year 1 1 $4,995.00 $4,995.00 $4,995.00
P10386 TXT Translation per PSAP(11-20 positions)-Year 2 1 $4,995.00 $4,995.00 $4,995.00
P10386 TXT Translation per PSAP(11-20 positions)-Year 3 1 $4,995.00 $4,995.00 $4,995.00
P10386 TXT Translation per PSAP(11-20 positions)-Year 4 1 $4,995.00 $4,995.00 $4,995.00
P10386 TXT Translation per PSAP(11-20 positions)-Year 5 1 $4,995.00 $4,995.00 $4,995.00
Subtotal $24,975.00
113 Package Managed Services—NENA-required Firewall&SBC. New item/service.Coverage will start at implementation.
P10255/MY Maintenance,PSAP HA Session Border Controller(SBC)-Year 1 1 Included
P10290/MS 13 NextGen Firewall Managed Service—Year 1 2 Included
P10255/MY Maintenance,PSAP HA Session Border Controller(SBC)-Year 2 1 $1,500.00 $1,500.00 $1,500.00
P10290/MS 13 NextGen Firewall Managed Service—Year 2 2 $1,250.00 $1,250.00 $2,500.00
P10255/MY Maintenance,PSAP HA Session Border Controller(SBC)-Year 3 1 $1,500.00 $1,500.00 $1,500.00
P10290/MS 13 NextGen Firewall Managed Service—Year 3 2 $1,250.00 $1,250.00 $2,500.00
P10255/MY Maintenance,PSAP HA Session Border Controller(SBC)-Year 4 1 $1,500.00 $1,500.00 $1,500.00
P10290/MS 13 NextGen Firewall Managed Service—Year 4 2 $1,250.00 $1,250.00 $2,500.00
P10255/MY Maintenance,PSAP HA Session Border Controller(SBC)-Year 5 1 $1,500.00 $1,500.00 $1,500.00
P10290/MS 13 NextGen Firewall Managed Service—Year 5 2 $1,250.00 $1,250.00 $2,500.00
Subtotal $16,000.00
Total Protection Services—Maintenance Services(Help Desk, Remote Technical Support, Software Releases, Hardware
Repair/Replacement,Antivirus Updates,OS/IoS Updates)
P10349 Total Protection Service, Primary Position-Year 1 14 $2,675.00 $2,675.00 $37,450.00
P10350 Total Protection Service,Dark Back-up Position-Year 1 4 $267.50 $267.50 $1,070.00
P10349 Total Protection Service, Primary Position-Year 2 14 $2,675.00 $2,675.00 $37,450.00
P10350 Total Protection Service,Dark Back-up Position-Year 2 4 $267.50 $267.50 $1,070.00
P10349 Total Protection Service, Primary Position-Year 3 14 $2,675.00 $2,675.00 $37,450.00
P10350 Total Protection Service,Dark Back-up Position-Year 3 4 $267.50 $267.50 $1,070.00
P10349 Total Protection Service, Primary Position-Year 4 14 $2,675.00 $2,675.00 $37,450.00
P10350 Total Protection Service,Dark Back-up Position-Year 4 4 $267.50 $267.50 $1,070.00
P10349 Total Protection Service, Primary Position-Year 5 14 $2,675.00 $2,675.00 $37,450.00
P10350 Total Protection Service,Dark Back-up Position-Year 5 4 $267.50 $267.50 $1,070.00
Subtotal $192,600.00
Copyright 2025 Intrado Life&Safety,Inc.
77758 v3-Corpus MetroCom,TX Page 7 of 20 March 03,2025
On-Site Maintenance-Gene! Local certified technician M-F 8-5 and call-out,Monthly PMI visits.
950999/ONS1-3/1 On-Site Maint/Position (21+positions)-Year 1 14 $3,018.75 $3,018.75 $42,262.50
950999/ONS1-3-BU/1 On-Site Maint/Backup Pos(21+pos sys)-Year 1 4 $301.88 $301.88 $1,207.52
950999/ONS1-3-BU/1 On-Site Maint/Position (21+positions)-Year 2 4 $307.92 $307.92 $1,231.68
950999/ONS1-3/1 On-Site Maint/Backup Pos(21+pos sys)-Year 2 14 $3,079.13 $3,079.13 $43,107.82
950999/ONS1-3-BU/1 On-Site Maint/Position (21+positions)-Year 3 4 $314.08 $314.08 $1,256.32
950999/ONS1-3/1 On-Site Maint/Backup Pos(21+pos sys)-Year 3 14 $3,140.71 $3,140.71 $43,969.94
950999/ONS1-3-BU/1 On-Site Maint/Position (21+positions)-Year 4 4 $320.36 $320.36 $1,281.44
950999/ONS1-3/1 On-Site Maint/Backup Pos(21+pos sys)-Year 4 14 $3,203.52 $3,203.52 $44,849.28
950999/ONS1-3-BU/1 On-Site Maint/Position (21+positions)-Year 5 4 $326.76 $326.76 $1,307.04
950999/ONS1-3/1 On-Site Maint/Backup Pos(21+pos sys)-Year 5 14 $3,267.59 $3,267.59 $45,746.26
Subtotal $226,219.80
Annual Recurring Services-4 years
-Sentry Alarming& Monitoring: Existing coverage is valid until March 2027. If the upgrade happens in early to mid 2026
there will be one year remaining on the existing contract. Four years of service is quoted below, making a total of 5 years
coverage after the upgrade.The pro-rated period adjusts the end date to align with the other services in November.
-Power Metrics/ECaTS:Existing coverage is valid until November 2027. If the upgrade happens in early to mid 2026 there
will still be one year remaining on the existing contract. Four years of service is quoted below, making a total of 5 years of
coverage after the upgrade.
Sentry Monitoring Service
Existing Coverage is valid through 3/15/2027
P10419 Sentry End Point Monitoring-Pro Rate 3/16/2027-11/4/2027 25 $135.00 $86.55 $2,163.75
P10418 Sentry Server Monitoring-Pro Rate 3/16/2027-11/4/2027 2 $255.00 $163.48 $326.96
P10419 Sentry End Point Monitoring-Year 1:11/5/2027-11/4/2028 25 $135.00 $135.00 $3,375.00
P10418 Sentry Server Monitoring-Year 1: 11/5/2027-11/4/2028 2 $255.00 $255.00 $510.00
P10419 Sentry End Point Monitoring-Year 2:11/5/2028-11/4/2029 25 $135.00 $135.00 $3,375.00
P10418 Sentry Server Monitoring-Year 2: 11/5/2028-11/4/2029 2 $255.00 $255.00 $510.00
P10419 Sentry End Point Monitoring-Year 3:11/5/2029-11/4/2030 25 $135.00 $135.00 $3,375.00
P10418 Sentry Server Monitoring-Year 3: 11/5/2029-11/4/2030 2 $255.00 $255.00 $510.00
P10419 Sentry End Point Monitoring-Year 4:11/5/2030-11/4/2031 25 $135.00 $135.00 $3,375.00
P10418 Sentry Server Monitoring-Year 4: 11/5/2030-11/4/2031 2 $255.00 $255.00 $510.00
Subtotal $18,030.71
ECATS Recurring Services-MIS Reporting&Staffing Module
ECATS-MIS-A-T4 ECaTS MIS Reporting Tier 4:(10-19 Pos)-Year 1:11/5/2027-2028 1 $6,384.00 $6,384.00 $6,384.00
ECATS-MIS-A-T4 ECaTS MIS Reporting Tier 4:(10-19 Pos)-Year 2:11/5/2028-2029 1 $6,384.00 $6,384.00 $6,384.00
ECATS-MIS-A-T4 ECaTS MIS Reporting Tier 4:(10-19 Pos)-Year 3:11/5/2029-2030 1 $6,384.00 $6,384.00 $6,384.00
ECATS-MIS-A-T4 ECaTS MIS Reporting Tier 4:(10-19 Pos)-Year 4:11/5/2030-2031 1 $6,384.00 $6,384.00 $6,384.00
Subtotal $25,536.00
Total $914,433.31
Copyright 2025 Intrado Life&Safety,Inc.
77758 v3-Corpus MetroCom,TX Page 8 of 20 March 03,2025
Summary-Corpus Backup- Node B
Item Price
Systems $75,741.43
Services $44,988.52
Recurring Services $13,872.00
Maintenance $24,477.83
Total: $159,079.78
Year Systems Professional Recurring Maintenance Totals
Services Services Services
Year 1 $75,741.43 $44,988.52 $3,468.00 $2,538.71 $126,736.66
Year 2 $3,468.00 $5,775.42 $9,243.42
Year 3 $3,468.00 $5,781.58 $9,249.58
Year 4 $3,468.00 $5,787.86 $9,255.86
Year 5 $4,594.26 $4,594.26
Totals $75,741.43 $44,988.52 $13,872.00 $24,477.83 $159,079.78
Copyright 2025 Intrado Life&Safety,Inc.
77758 v3-Corpus MetroCom,TX Page 9 of 20 March 03,2025
Configuration Parameters-Corpus Backup- Node B
Site Configuration
Total Positions 1 existing,4 new on quote 77015
Total Number of E9-1-1 CAMA Trunks Up to 8
Total Number of FXO Lines Up to 4
Total Number of ISDN-PRI channels(T1) 0
3rd Party PBX Licenses Included
PowerOps 0
VIPER ACID 0
Add-on for Radio Recorder Not Included
AntiVirus 6
CPE Provider Intrado
Setup
VIPER Backroom Equipment $48,429.78
Front Room Equipment $5,499.70
Power 911 Setup $5,298.00
ECATS Setup- MIS Reporting $0.00
Sentry Setup-System Monitoring&Alarming Setup (Intrado NOC) $1,280.00
TXT29-1-1 Provisioning for System Upgrade by Intrado TCC $1,870.00
(Text Control Center)
TXT29-1-1 Translation Setup $995.00
Network Equipment and Services—NENA-standard i3 Firewalls& $24,930.00
Session Border Controller(SBC)
Freight Estimate $2,378.95
Professional Services
Project Survey $2,357.50
Installation Services $16,445.00
Project Management Services $11,246.02
Recurring Services
ECATS Recurring Services $13,872.00
TXT29-1-1—Not charged for Backup sites $0.00
TXT Translation—Not charged for Backup sites $0.00
Maintenance
Managed Services:i3 Firewall and SBC $16,000.00
Total Protection Service(TPS): 24x7 Help Desk&Remote $4,713.00
Troubleshooting,Software Releases,Hardware Protection,Antivirus,OS
Updates
On-Site Maintenance-Certified local technician(weekdays/after-hours $1,571.00
call-out)&Monthly PMI Visits
Sentry Monitoring Service—Intrado NOC $5,569.33
Copyright 2025 Intrado Life&Safety,Inc.
77758 v3-Corpus MetroCom,TX Page 10 of 20 March 03,2025
Site:Corpus Backup-Node B
Item# Description Qty List Price Selling Price Total
VIPER
912817/1313 7 Foot Cabinet Prebuilt Building Block 1 $18,410.00 $18,410.00 $18,410.00
P10354 Networking Switch-48 ports-4x1G 2 $9,950.00 $9,950.00 $19,900.00
uplinks(with stacking modules)
911830 VIPER Gateway Chassis G3 1 $1,320.00 $831.60 $831.60
911831 CIM G3 2 $3,228.00 $2,033.64 $4,067.28
912811/U Application Server Position Access 2 $497.50 $0.00 $0.00
License Upgrade-position and server
912811/U Application Server Position Access 4 $497.50 $0.00 $0.00
License Upgrade-positions on 77015
912812/U PBX Access License Upgrade 1 $322.50 $0.00 $0.00
912812/U PBX Access License Upgrade-positions 4 $322.50 $0.00 $0.00
on 77015
911834 AIM G3 1 $1,680.00 $1,058.40 $1,058.40
P10273 Low Profile KVM 1 $2,150.00 $2,150.00 $2,150.00
912925/U SIP I/F to 3rd Party PBX License-Per 1 $247.50 $0.00 $0.00
Position-Upgrade
912925/U SIP I/F to 3rd Party PBX License-Per 3 $247.50 $0.00 $0.00
Position-Upgrade-positions on 77015
950853 Back Room Equipment Staging-Per 1 $2,012.50 $2,012.50 $2,012.50
Cabinet
Subtotal $48,429.78
Frontroom Equipment
P10096 21.5" LED Backlit Monitor 1 $325.20 $325.20 $325.20
914600/3 IWS External Programmable Keypad-24 1 $162.00 $162.00 $162.00
Buttons
913870/1313 Sonic Edge Bundle 1 $7,500.00 $4,725.00 $4,725.00
950852 Front Room Equipment Staging-Per 1 $287.50 $287.50 $287.50
Position
Subtotal $5,499.70
Power 911 Setup
913100/BAK/U Power 911 Client and Server Backup 1 $1,497.00 $0.00 $0.00
License-Upgrade
913100/BAK/U Power 911 Client and Server Backup 4 $1,497.00 $0.00 $0.00
License-Upgrade-for the positions
on quote 77015
913152/U Power 911 Add-on Recorder for Radio 1 $330.00 $0.00 $0.00
Upgrade
913152/U Power 911 Add-on Recorder for Radio 4 $330.00 $0.00 $0.00
Upgrade-for the positions on quote
77015
914963 IWS Server RACK-Type B 1 $3,900.00 $3,900.00 $3,900.00
914121/3 IWS Object Server-Underlying 1 $1,398.00 $1,398.00 $1,398.00
Softwa re
Subtotal $5,298.00
ECATS Setup Fees
ECATS-DC-WIN Data Collector for IP Integrated Deployments 1 $0.00 $0.00 $0.00
ECATS-SETUP Per Collection Point 1 $0.00 $0.00 $0.00
Subtotal $0.00
Copyright 2025 Intrado Life&Safety,Inc.
77758 v3-Corpus MetroCom,TX Page 11 of 20 March 03,2025
Sentry Setup
P10420 Sentry Client access license for Servers and 8 $160.00 $160.00 $1,280.00
End Point
Subtotal $1,280.00
TXT29-1-1 Provisioning
TCCOTF4 TCC Provisioning 1 $1,870.00 $1,870.00 $1,870.00
Subtotal $1,870.00
TXT29-1-1 Translation Setup
P10383 TXT29-1-1 Translation setup 1 $995.00 $995.00 $995.00
Subtotal $995.00
Network Equipment and Services—NENA-standard i3 Firewalls&SBC
P10290 i3 Next Generation PSAP Firewall 2 $3,000.00 $3,000.00 $6,000.00
P10255 PSAP HA PAIR of Session Border Controller(SBC) 1 $6,855.00 $6,855.00 $6,855.00
950520 Engineering Professional Services 7 $1,725.00 $1,725.00 $12,075.00
Subtotal $24,930.00
Project Survey
P10313 Project Survey(per Site) 1 $2,070.00 $2,070.00 $2,070.00
P10319 Living Expense per Day per Person 1 $287.50 $287.50 $287.50
Travel is not needed here.Surveys for both
the main and backup sites will be completed
in the same trip that is quoted under the
main site.
Subtotal $2,357.50
Installation Services
P10314 Professional Services(per Day) 6 $2,070.00 $2,070.00 $12,420.00
P10319 Living Expense per Day per Person 8 $287.50 $287.50 $2,300.00
P10351 Travel Fee per Person 1 $1,725.00 $1,725.00 $1,725.00
Subtotal $16,445.00
Project Management Services
950510 Project Management Services 1 $0.00 $11,246.02 $11,246.02
Subtotal $11,246.02
Freight Estimate
FREIGHT Shipping and Handling 1 $0.00 $2,378.95 $2,378.95
Subtotal $2,378.95
Copyright 2025 Intrado Life&Safety,Inc.
77758 v3-Corpus MetroCom,TX Page 12 of 20 March 03,2025
Annual Recurring Services-5 years
-TXT2911,Total Protection Maintenance Services,and On-site Technician: Existing coverage is valid until November 2026.
5 years of service is quoted with the upgrade herein.The upgrade is targeted for 2026.The new 5-year coverage will start at
the time of cut-over and Final Acceptance.A gap quote may be needed if the timing of the upgrade does not align with the
end of the existing coverage.
-TXT Translation and i3 Package:These are new services. 5 years is quoted here
TXT29-1-1 Recurring Service-The current TXT delivery is via ALI circuits, no ITS.Service will continue when you move to
ESlnet.$0 annual fees for Backup sites.
ITXTARF3 TXT29-1-1 per Backup PSAP-Year 1:2026-2027 1 $0.00
ITXTARF3 TXT29-1-1 per Backup PSAP-Year 2:2027-2028 1 $0.00
ITXTARF3 TXT29-1-1 per Backup PSAP-Year 3:2028-2029 1 $0.00
ITXTARF3 TXT29-1-1 per Backup PSAP-Year 4:2029-2030 1 $0.00
ITXTARF3 TXT29-1-1 per Backup PSAP-Year 5:2030-2031 1 $0.00
Subtotal $0.00
TXT29-1-1 Translation Recurring Service-New service. Coverage will start at the time of implementation.$0 annual fee
for Backup sites.
P10386 TXT Translation per PSAP-Year 1 1 $0.00
P10386 TXT Translation per PSAP-Year 2 1 $0.00
P10386 TXT Translation per PSAP-Year 3 1 $0.00
P10386 TXT Translation per PSAP-Year 4 1 $0.00
P10386 TXT Translation per PSAP-Year 5 1 $0.00
Subtotal $0.00
Total Protection Services-Maintenance Services(Help Desk, Remote Technical Support, Software Releases, Hardware
Repair/Replacement,Antivirus Updates,OS/IoS Updates)
P10350 TPS, Dark Back-up Position-Year 1 1 $267.50 $267.50 $267.50
P10350 TPS, Dark Back-up Position-Year 2 1 $267.50 $267.50 $267.50
P10350 TPS, Dark Back-up Position-Year 3 1 $267.50 $267.50 $267.50
P10350 TPS, Dark Back-up Position-Year 4 1 $267.50 $267.50 $267.50
P10350 TPS, Dark Back-up Position-Year 5 1 $267.50 $267.50 $267.50
Subtotal $1,337.50
Managed Services: NENA-required Firewall&SBC. New item/service.Coverage will start at implementation
P10255/MY Maintenance, PSAP HA Session Border Controller(SBC)-Year 1 1 Included
P10290/MS i3 Next Generation PSAP Firewall Managed Service-Year 1 2 Included
P10255/MY Maintenance, PSAP HA Session Border Controller(SBC)-Year 2 1 $1,500.00 $1,500.00 $1,500.00
P10290/MS i3 Next Generation PSAP Firewall Managed Service-Year 2 2 $1,250.00 $1,250.00 $2,500.00
P10255/MY Maintenance, PSAP HA Session Border Controller(SBC)-Year 3 1 $1,500.00 $1,500.00 $1,500.00
P10290/MS i3 Next Generation PSAP Firewall Managed Service-Year 3 2 $1,250.00 $1,250.00 $2,500.00
P10255/MY Maintenance, PSAP HA Session Border Controller(SBC)-Year 4 1 $1,500.00 $1,500.00 $1,500.00
P10290/MS i3 Next Generation PSAP Firewall Managed Service-Year 4 2 $1,250.00 $1,250.00 $2,500.00
P10255/MY Maintenance, PSAP HA Session Border Controller(SBC)-Year 5 1 $1,500.00 $1,500.00 $1,500.00
P10290/MS i3 Next Generation PSAP Firewall Managed Service-Year 5 2 $1,250.00 $1,250.00 $2,500.00
Subtotal $16,000.00
On-Site Maintenance-Gene! Local certified technician M-F 8-5 and call-out,Monthly PMI visits.
950999/ONS1-3-BU/1 On-Site Maint/Backup Pos-21+pos sys-Year 1 1 $301.88 $301.88 $301.88
950999/ONS1-3-BU/1 On-Site Maint/Backup Pos-21+pos sys-Year 2 1 $307.92 $307.92 $307.92
950999/ONS1-3-BU/1 On-Site Maint/Backup Pos-21+pos sys-Year 3 1 $314.08 $314.08 $314.08
950999/ONS1-3-BU/1 On-Site Maint/Backup Pos-21+pos sys-Year 4 1 $320.36 $320.36 $320.36
950999/ONS1-3-BU/1 On-Site Maint/Backup Pos-21+pos sys-Year 5 1 $326.76 $326.76 $326.76
Subtotal $1,571.00
Copyright 2025 Intrado Life&Safety,Inc.
77758 v3-Corpus MetroCom,TX Page 13 of 20 March 03,2025
Annual Recurring Services-4 years
-Sentry Alarming& Monitoring: Existing coverage is valid until March 2027. If the upgrade happens in early to mid 2026
there will be one year remaining on the existing contract. Four years of service is quoted below, making a total of 5 years
coverage after the upgrade.The pro-rated period adjusts the end date to align with the other services in November.
-Power Metrics/KaTS:Existing coverage is valid until November 2027. If the upgrade happens in early to mid 2026 there
will still be one year remaining on the existing contract. Four years of service is quoted below, making a total of 5 years of
coverage after the upgrade
Sentry Monitoring Service-System alarms to Intrado NOC&Remote Troubleshooting. Pro-rated to align with November
expiration of other services.
P10419 Sentry End Point Monitoring-pro-rate 3/16/2027-11/4/2027 7 $135.00 $86.55 $605.85
P10418 Sentry Server Monitoring-pro-rate 3/16/2027-11/4/2027 1 $255.00 $163.48 $163.48
P10419 Sentry End Point Monitoring-Year 1: 11/5/2027-11/4/2028 7 $135.00 $135.00 $945.00
P10418 Sentry Server Monitoring-Year 1: 11/5/2027-11/4/2028 1 $255.00 $255.00 $255.00
P10419 Sentry End Point Monitoring-Year 2: 11/5/2028-11/4/2029 7 $135.00 $135.00 $945.00
P10418 Sentry Server Monitoring-Year 2: 11/5/2028-11/4/2029 1 $255.00 $255.00 $255.00
P10419 Sentry End Point Monitoring-Year 3: 11/5/2029-11/4/2030 7 $135.00 $135.00 $945.00
P10418 Sentry Server Monitoring-Year 3: 11/5/2029-11/4/2030 1 $255.00 $255.00 $255.00
P10419 Sentry End Point Monitoring-Year 4: 11/5/2030-11/4/2031 7 $135.00 $135.00 $945.00
P10418 Sentry Server Monitoring-Year 4: 11/5/2030-11/4/2031 1 $255.00 $255.00 $255.00
Subtotal $5,569.33
ECATS Recurring Services-MIS Reporting&Staffing Module
ECATS-MIS-A-BU ECaTS MIS Reporting for Backup-Year 1 Nov 2027-2028 1 $3,468.00 $3,468.00 $3,468.00
ECATS-MIS-A-BU ECaTS MIS Reporting for Backup-Year 2 Nov 2028-2029 1 $3,468.00 $3,468.00 $3,468.00
ECATS-MIS-A-BU ECaTS MIS Reporting for Backup-Year 3 Nov 2029-2030 1 $3,468.00 $3,468.00 $3,468.00
ECATS-MIS-A-BU ECaTS MIS Reporting for Backup-Year 4 Nov 2030-2031 1 $3,468.00 $3,468.00 $3,468.00
Subtotal $13,872.00
Total $159,079.78
Copyright 2025 Intrado Life&Safety,Inc.
77758 v3-Corpus MetroCom,TX Page 14 of 20 March 03,2025
Notes
1 Quote provides pricing for a full hardware/VIPER 7 upgrade for Corpus MetroCom's VIPER system,prior to
moving to ESlnet. Some items can be adjusted if the hardware upgrade is done at the same time at the ESlnet
migration.
-The upgrade also moves MetroCom from Power Metrics to ECaTS VIPER Module(MIS Reporting&Staffing
Module),adds ACD and Power Ops Wallboard Display at the primary site,and adds TXT Translation to both the
primary and backup.
-MetroCom has an existing Cisco Call Manager integration for admin lines.
-The previous VIPER Hardware upgrade was ordered on 29514v6 and deployed in December 2019.
-Four(4) existing positions have recently been moved from the Airport Backup to MetroCom's primary location to
be used as training positions.There is(1) position remaining at the current Backup.
-Relocation of the Airport Backup site and the remaining position has been ordered on quote 76852v2.An
Intrado project manager has been assigned to coordinate that project.
-Four(4)new positions are quoted on 77015. MetroCom intends to purchase and install these positions at the
new Backup before the upgrade.This will restore the Backup to(5)total positions.
-Intrado services to migrate the MetroCom VIPER system to ESlnet were ordered on 68422v4 in 2023. MetroCom
is in the process of securing an ESlnet contract with their ESlnet vendor. MetroCom to advise Intrado when the
ESlnet contract has been finalized. The assigned Intrado project manager will attend the ESlnet deployment calls
and schedule Intrado resources accordingly.
Year 1 of Sentry Monitoring from 16 MAR 2027-4 NOV 2027(234 Days)has been quoted to align with the
November dates of the other services.
Site List:
Current position count— Primary Training Backup
Dec 2024 moved from BU remaining
Corpus MetroCom-Node A 14 4
Corpus Backup-Node B 1
Primary Backup
(included in Training Backup to be purchased on
New position count after upgrade moved from remaining 77015 in 2025 to TOTAL
additional positions are quote) (included in upgrade (included in restore BU to 5 POSITIONS:
added in 2025 quote) upgrade quote) total positions 23
Corpus MetroCom-Node A 14 4
Corpus Backup-Node B 1 4
2 Customer to provide the following peripheral equipment, as required:
Additional Backroom Equipment Required:
Copyright 2025 Intrado Life&Safety,Inc.
77758 v3-Corpus MetroCom,TX Page 15 of 20 March 03,2025
Two(2) modems to ALI Database (If not using ESlnet/i3)
Amphenol cables and punch blocks
A high-speed internet-based VPN Connection for Remote Monitoring and Maintenance must be provisioned.
Additional Power IWS Equipment Required:
Each IWS position requires sufficient CAT5e/CAT6 Network Cabling(3 per position) not normally supplied by
Intrado,to reach the Network Switches in the back room.
3 All inter-site connectivity is the responsibility of the Customer.WAN equipment,software, and connectivity to
be procured, installed, and configured by the Customer
Unless otherwise specified in this quotation, routers are not included.
Two(2)connections are required between each site and the WAN.
WAN Requirements
• Layer 3 routing must be provided between all locations
• Certified CAT5e/CAT6 between all network switches
• Guaranteed Bandwidth for all Intrado applications
• Low Latency(<40ms)
• Low Jitter(<5ms)
• Support for DHCP Relay/Forwarding(per RFC 1542)from all VIPER subnets to their associated primary
Application Server
• Support for QoS(Quality of Service)as needed
• Security against intrusion and virus attack
• Reliable links(fault tolerant)—no single point of failure may cause a Layer 3 disruption for more than four
(4)seconds, multicast may not be disrupted for more than ten(10)seconds.
• DNS Caching and forwarding from satellite sites to all VIPER Application Servers
• Support for Multicast traffic between all subnets of a discrete VIPER system (however Multicast traffic
between satellite subnets is not required).
• Multicast traffic must not pass between separate discrete VIPER systems
• A Dial-Up Line for Remote Monitoring and Maintenance must be provisioned.
4 Power Ops:ACID Wallboard Display: Unless otherwise specified in this quotation,Customer is responsible for the
large screen monitor on which Power Ops is to be displayed. Regardless of whether Intrado or the customer
provides the large-screen monitor,the Customer is responsible for installation of the monitor and connectivity
(including cabling)from the Power Ops workstation. Power Ops is mandatory if the VIPER ACID option is selected.
5 ECaTS VIPER Module: MIS Reporting&Staffing Module: Billing and the term commencement for the services will
begin when the Services are first made available for Customer's use and will continue for the designated number
of years as stated in this Quote.
ECATs services will be provided in accordance with the applicable Service Guide at
https://www.intrado.com/legal-privacy/terms/call-handling.
6 TXT 2 911: Intrado's fully integrated Text to 9-1-1 solution is incorporated into the Power 9-1-1 display complete
with drop down text. Text messages"ring"just like 9-1-1 calls coming in and are routed under the same
routing/ACD rules applied by the PSAP. Text sessions can be transferred to any enabled user on the Viper system.
Copyright 2025 Intrado Life&Safety,Inc.
77758 v3-Corpus MetroCom,TX Page 16 of 20 March 03,2025
All wireless carriers currently enabling text messaging can be reached through this system.
Pricing is based on the number of positions and PSAPs in the quote. The only variable cost is related to
connectivity and the network engineering hours needed to configure the connectivity based upon the PSAP's
requirements. Connectivity is available via the A9-1-1 ESlnet or the PSAP's internet interface,which will be
secured by Intrado.
Text is provided into the Call Handling system either via ITS or ESINet depending on transport method used.
TXT29-1-1 services will be provided in accordance with the applicable Service Guide at
https://www.intrado.com/legal-privacy/terms/call-handling.
PSAP billing will begin upon completion of deployment and text readiness delivery from Intrado to the PSAP.
Completion is defined as the PSAP being able to accept text messages.
Billing and the term commencement for the services will begin when the Services are first made available for
Customer's use and will continue for the designated number of months as stated in this Quote.
7 TXT Translation:TXT29-1-1 Translation uses an AI-based service to automatically detect foreign languages in TXT
messages received on Power 911.The Translation is Integrated and displayed directly into the text conversation
panel in both the caller's language and in English.The call-taker can select from a drop-down menu of pre-
programmed messages or manually type a response.The response is automatically converted to the caller's
language when sent to the caller.This feature supports a wide range of languages,ensuring that call-takers can
assist a diverse population.
For TXT29-1-1 Translation,the quote assumes that the PSAP will have upgraded to VIPER 7 by time of installation.
One-time fees do not include Firewall configuration. Some older Firewall configurations may require an update
to allow access to the intrado.com domain.
8 Sentry&Sentry Monitoring:The Sentry Monitoring System has been configured to monitor all Intrado provided
hardware which has an IP address.This includes, but is not limited to,Servers,workstations,A9C, network
switches, routers,etc.
Sentry fees do not include Intrado monitoring of the site's performance via the Sentry system.Sentry Monitoring
has been included.
9 Professional Services:This quote represents an estimate of labor costs to perform the work described in this
quote. If the amount of labor needed to correct the issue can't be accomplished time allotted in this quote,
Intrado will contact the customer representative before performing additional labor. If the actual labor to
perform the work is significantly less than the amount quoted,the final charge may be adjusted.
10 Proiect Survey:The Project Survey is intended to identify any additional miscellaneous equipment or services
required to ensure smooth installation and operation of the quoted system.Additional costs may be incurred
upon completion of the Project Survey.
11 Comprehensive Proiect Management:This is a service offered to partners that do not have a Project Manager
assigned to the project,where Intrado's Comprehensive Project Management(CPM) provides a Project Manager
that coordinates all project activity.
Copyright 2025 Intrado Life&Safety,Inc.
77758 v3-Corpus MetroCom,TX Page 17 of 20 March 03,2025
The CPM provides complete,end-to-end project management support and services that could include on-site
support, project documentation,formal reporting, as well as coordination of deliveries both internally as well as
with the partner and the end customer.
The CPM level of service includes all services in the basic level plus the following:
• Site survey is reviewed(or initiated and then reviewed)to verify that site and system environment are
ready for installation
• Scope of Work is completed (includes a Project Schedule of key dates)
• Review system design
• Site and/or network diagram are completed as required
• 3rd Party contractors included in the sales order are contacted and managed
• Project kick-off meeting is scheduled with the end customer and held via conference call or optionally on
site
• Comprehensive risk assessment and mitigation planning
• Overall project coordination
• Weekly project status meetings are scheduled, led and documented
• Customer configuration for staging is collected and communicated
• Equipment staging(if ordered)and shipping is managed"
• Coordinate on-site delivery
• Equipment receipt and inventory is validated
• Intrado resources are scheduled and managed with project implementation and cut-over requirements
• Maintain all project related communications and documentation
• Complete Site Book for delivery to end customer at time of handover to service
• Comprehensive Project management Services can include an Intrado PM presence on-site as required for
project kickoff and site cut-over. Per day travel and expense components may be quoted separately for any
additional on-site requirements.
12 Total Protection Service provides:
• 24/7 VIPER Alarm(NOC) Monitoring
• 24/7 Remote Technical Support
• Access to all product software updates,enhancements, and new feature releases.
• Access to all future Call Handling platform upgrades at no additional cost
• Hardware repairs and hardware updates to ensure the Intrado VIPER system is operating at peak
performance for the duration of system life cycle
• Anti-Virus Update Service
• OS Update Service
• Cisco IOS updates for standard Intrado supplied Cisco LAN switches
Conditions not covered under this Service offerin
• Installation support for Call Handling platform upgrades. Installation services can be purchased separately
from Intrado.
• Assistance with third-party software or hardware not provided by Intrado.
• Assistance with user configuration, usage scenarios, and items covered in standard end user training or
operating manuals provided to the customer. Support for these subjects is available through purchase of
end-user training curriculum.
• Assistance with Geographic Information Systems(GIS)data updates performed by the end user or resulting
problems.
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77758 v3-Corpus MetroCom,TX Page 18 of 20 March 03,2025
• Replacement of non-operational hardware not provided by Intrado.
• Replacement of non-operational workstation monitors.
• Hardware items deemed to be non-functional as a result of abuse, Force Majeure or other actions.
13 On-site Support Services are primarily designed to assist with issues that require system expertise in
troubleshooting and restoration at the customer's location.
On-site Support Services include travel costs and time and labor related to the service incident.Also included in
the service are quarterly on-site preventative and routine maintenance reviews(four per year)of the customer's
Intrado system.These maintenance visits can include the installation of routine updates to software. Training,
configuration changes, reprogramming and system upgrade labor are not included in this offering, but are
available for purchase.
On-Site Support Services options include the designation of a technician dedicated specifically to the customer's
deployment(s), or alternately a non-dedicated resource available for use with other customers. Intrado may
engage third-party vendors to provide the On-Site Support Services.
Copyright 2025 Intrado Life&Safety,Inc.
77758 v3-Corpus MetroCom,TX Page 19 of 20 March 03,2025
Terms
VENDOR NAME Intrado Life&Safety, Inc.
Include quote number
and customer EIN/Tax Identification Number
on P.O.
SUBMIT P.O. erd-ordermanagementteam@intrado.com
PRICING All prices are in USD
Taxes, if applicable, are extra.
Handling and Shipping charges are extra unless specified on the quote.
SHIPPING TERMS FCA(Montreal), INCOTERMS 2023
INVOICING If Intrado is not performing Installation,software and equipment will be deemed accepted when
Intrado has completed its shipping obligations.
If Intrado is performing Installation,then Customer will provide Intrado with a written notice of
acceptance or rejection,based on a Severity Level 1 or 2 failure(as defined in the Maintenance and
Support terms),within ten calendar days after Intrado's notice of System Cutover("Notification
Date"),which acceptance will not be unreasonably withheld or conditioned. If Customer does not
accept software and equipment, it will notify Intrado in writing within ten calendar days of the
Notification Date and will specify the Severity Level 1 or 2 failure. Intrado will use commercially
reasonable efforts to promptly diagnose and correct all identified failures,and the acceptance process
will be repeated until acceptance occurs. If Customer fails to provide written notice of rejection as
stated above within the time stated above,acceptance will be deemed to have occurred. "System
Cutover"will mean the first date that software and equipment is used for live call-taking or
dispatching. If software and/or equipment are being installed at multiple sites, the above acceptance
process will apply to each site.The date of acceptance of the first site will be referred to as"Final
Acceptance."Services will be deemed accepted when performed. If installation is not purchased,then
all fees will be invoiced on shipment.
If installation is purchased,Customer will be invoiced according to the following terms:
• 30%on acceptance of Customer's Order
• 30%on shipment
• 30%on System Cutover
• 10%on Final Acceptance
DELIVERY TBD
VALIDITY Quote expires on September 04,2025.
However,part numbers beginning with Q,such as QXXXXX,constitute unique third-party
components.These components, including model and price, (i) may be subject to change at any time;
and (ii)are non-cancellable, non-refundable,and non-exchangeable at any time.
COPYRIGHT The information contained in this document is proprietary to Intrado Life&Safety, Inc. and is offered
solely for the purpose of evaluation.
Copyright 2025 Intrado Life&Safety,Inc.
77758 v3-Corpus MetroCom,TX Page 20 of 20 March 03,2025
ATTACHMENT 6: INSURANCE REQUIREMENTS
I. CONTRACTOR'S LIABILITY INSURANCE
A. Contractor must not commence work under this agreement until all insurance required
has been obtained and such insurance has been approved by the City. Contractor
must not allow any subcontractor Agency to commence work until all similar insurance
required of any subcontractor Agency has been obtained.
B. Contractor must furnish to the City's Risk Manager and Contract Administer one (1) copy
of Certificates of Insurance (COI) with applicable policy endorsements showing the
following minimum coverage by an insurance company(s) acceptable to the City's Risk
Manager. The City must be listed as an additional insured on the General liability and
Auto Liability policies by endorsement, and a waiver of subrogation is required on all
applicable policies. Endorsements must be provided with COI. Project name and or
number must be listed in Description Box of COI.
TYPE OF INSURANCE MINIMUM INSURANCE COVERAGE
Commercial General Liability $1 ,000,000 Per Occurrence
Including:
1 . Commercial Broad Form
2. Premises - Operations
3. Products/ Completed
Operations
4. Contractual Liability
5. Independent Contractors
6. Personal Injury- Advertising Injury
AUTO LIABILITY (including) $500,000 Combined Single Limit
1 . Owned
2. Hired and Non-Owned
3. Rented/Leased
WORKERS' COMPENSATION Statutory
EMPLOYER'S LIABILITY $500,000 /$500,000 /$500,000
C. In the event of accidents of any kind related to this agreement, Contractor must furnish
the Risk Manager with copies of all reports of any accidents within 10 days of the
accident.
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II. ADDITIONAL REQUIREMENTS
A. Applicable for paid employees, Contractor must obtain workers' compensation
coverage through a licensed insurance company. The coverage must be written on a
policy and endorsements approved by the Texas Department of Insurance. The
workers' compensation coverage provided must be in an amount sufficient to assure
that all workers' compensation obligations incurred by the Contractor will be promptly
met.
B. Contractor shall obtain and maintain in full force and effect for the duration of this
Contract, and any extension hereof, at Contractor's sole expense, insurance coverage
written on an occurrence basis, by companies authorized and admitted to do business
in the State of Texas and with an A.M. Best's rating of no less than A- VII.
C. Contractor shall be required to submit a copy of the replacement certificate of
insurance to City at the address provided below within 10 days of the requested
change. Contractor shall pay any costs incurred resulting from said changes. All notices
under this Article shall be given to City at the following address:
City of Corpus Christi
Attn: Risk Manager
P.O. Box 9277
Corpus Christi, TX 78469-9277
D. Contractor agrees that with respect to the above required insurance, all insurance
policies are to contain or be endorsed to contain the following required provisions:
• List the City and its officers, officials, employees, volunteers, and elected representatives
as additional insured by endorsement, as respects operations, completed operation
and activities of, or on behalf of, the named insured performed under contract with the
City, with the exception of the workers' compensation policy;
• Provide for an endorsement that the "other insurance" clause shall not apply to the City
of Corpus Christi where the City is an additional insured shown on the policy;
• Workers' compensation and employers' liability policies will provide a waiver of
subrogation in favor of the City; and
• Provide 30 calendar days advance written notice directly to City of any, cancellation,
non-renewal, material change or termination in coverage and not less than 10 calendar
days advance written notice for nonpayment of premium.
E. Within 5 calendar days of a cancellation, non-renewal, material change or termination
of coverage, Contractor shall provide a replacement Certificate of Insurance and
applicable endorsements to City. City shall have the option to suspend Contractor's
performance should there be a lapse in coverage at any time during this contract.
Failure to provide and to maintain the required insurance shall constitute a material
breach of this contract.
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F. In addition to any other remedies the City may have upon Contractor's failure to provide
and maintain any insurance or policy endorsements to the extent and within the time
herein required, the City shall have the right to order Contractor to remove the exhibit
hereunder, and/or withhold any payment(s) if any, which become due to Contractor
hereunder until Contractor demonstrates compliance with the requirements hereof.
G. Nothing herein contained shall be construed as limiting in any way the extent to which
Contractor may be held responsible for payments of damages to persons or property
resulting from Contractor's or its subcontractor's performance of the work covered
under this agreement.
H. It is agreed that Contractor's insurance shall be deemed primary and non-contributory
with respect to any insurance or self-insurance carried by the City of Corpus Christi for
liability arising out of operations under this agreement.
I. It is understood and agreed that the insurance required is in addition to and separate
from any other obligation contained in this agreement.
2023 Insurance Requirements
Ins. Req. Exhibit 4-B
Contracts for General Services -Services Performed Onsite
O1/01/2023 Risk Management - Legal Dept.
Page 3 of 3
ATTACHMENT C: WARRANTY REQUIREMENTS
Warranty
Limited Warranty Software and Equipment Limited Warranty: Intrado warrants
that the Intrado Software and Equipment will perform substantially in accordance
with Intrado's specifications for 12 months from final acceptance. Intrado will, at
its sole discretion and as Customer's sole remedy, repair or replace the problem
Software and Equipment, provided that the problem can be reproduced on
either Intrado's or Customer's systems. Replacement parts are warranted to be
free from defects in material and workmanship for 90 days, or for the remainder
of the limited warranty period of the Intrado Equipment they are replacing,
whichever is longer. The limited warranty includes remote support services (help
desk) during the warranty period. Freight costs to ship defective Equipment to
Intrado are borne by Customer, with return at Intrado's expense. Intrado will pass
through to Customer any third-party manufacturer warranties for products
supplied by Intrado. Customer's access to and use of third-party Equipment and
Software will be and remain subject to all terms, conditions and licenses imposed
by the manufacturers and/or third-party licensors of such third party Equipment or
Software.
Services Limited Warranty: Intrado warrants that Services will be provided in a
workmanlike manner, in accordance with industry standards and by individuals
with suitable skills and abilities. Disclaimer Intrado will not be obligated to repair or
replace any Software or Equipment which (i) has been repaired by others; (ii) has
been abused or improperly handled, stored, altered, or used with third party
material or equipment; (iii) has been subject to power failures or surges, lightning,
fire, flood, or accident; or (iv) has not been installed by Intrado or an Intrado
authorized technician.
EXCEPT AS STATED IN THIS SECTION, INTRADO DISCLAIMS ALL EXPRESS OR IMPLIED
WARRANTIES, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A
PARTICULAR PURPOSE, NONINFRINGEMENT, DATA ACCURACY, CONDITION OF
DATA, OR LOSS OF DATA, NETWORK CONNECTIVITY, INTEROPERABILITY, OR THAT
SOFTWARE, EQUIPMENT, SERVICES, OR RELATED SYSTEMS WILL BE UNINTERRUPTED
OR ERROR-FREE.
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