HomeMy WebLinkAboutC2025-132 - 6/17/2025 - Approved .bus
�+ Amendment#1
U Finance & Procurement
�OflPOPPE�
1s52
Date: June 9, 2025
Agreement#: 5709 —Agenda Management Software
Contractor/Consultant: Carahsoft Technology Corporation
Current Amount: $100,429.83
I. Section 2, Term, of the Agreement is amended by extending the date through April 30, 2027, as
the parties have remained engaged in pursuit of an amendment in order to add the necessary
services, modules, and licenses to complete an upgrade the City's community engagement
platform prior to May 1, 2025, and pursuant to a cooperative purchase agreement via the Texas
DIR.
II. Section 3, Compensation and Payment, of the Agreement is amended by increasing the amount
$321,063.37; therefore, the revised total amount of the Agreement is $421,493.20.
III. Attachment B, Bid/Pricing Schedule, to the Agreement is supplemented by adding Attachment B-
1, which is attached to this Amendment#1 and incorporated by reference into the Agreement as
if fully set out here in its entirety.
IV. This Amendment is effective May 1, 2025.
To the extent that the provisions of this Amendment conflict with any provisions of the Agreement and
prior amendments, if any, the provisions of this Amendment shall prevail and govern for all purposes
and in all respects.
,eSml'o VlUacana o7/22/2025 NataG�e l�Ma� 07/08/2025
Sergio Vililasana(Ju122,20251238CDT) Natalie LeMay(Jul 8,2025 09:3 EDT)
Sergio Villasana Date Contractor Date
Director, Finance & Procurement
Approved as to legal form:
07/21/2025
Elizab Hundley(Jul 21,202510 9 CDT)
Assistant City Attorney Date M2025-076 �uthnr;zed By
Council 6/17/2025
R S13
RHSB
A-ffM:
Rhib&cc6 H",&^fa,
Rebecca H...t,(J,125,2C251-8:39 CDT)
Rebecca Huerte
City Secretary
ATTACHMENT 6-1 GOVERNMENT- PRICE QUOTATION
Granicus at Carahsoft
carahsoft PHONE
SUNSET HILLS ROAD I SUITE 100 1 RESTON,VIRGINIA 20190
ONE(703)871-8500 1 FAX(703)871-8505 1 TOLL FREE(888)66CARAH GGG R A N I C U S
WWW.CARAHSOFT.COM GRANICUS@CARAHSOFT.COM
TO: Holly Houghton FROM: Erin Wilson
Assistant Director of IT Granicus at Carahsoft
City of Corpus Christi-IT 11493 Sunset Hills Road
1201 Leopard St Suite 100
MIS Data Center-Basement Reston,Virginia 20190
Corpus Christi,TX 78401 USA
EMAIL: Holly@cctexas.com EMAIL: Erin.Wilson@carahsoft.com
PHONE: (361)826-3753 PHONE: (571)662-3092
TERMS: DIR Contract No.DIR-CPO-5687 QUOTE NO: 52179245
Expiration Date:5/19/27
FTIN:52-2189693 QUOTE DATE: 06/05/2025
Shipping Point: FOB Destination QUOTE EXPIRES: 06/30/2025
Credit Cards: VISA/MasterCard/AMEX RFQ NO:
Remit To: Same as Above SHIPPING: ESD
Payment Terms: Net 30(On Approved Credit)
Texas VID#: 1522189693700 TOTAL PRICE: $321,063.37
Sales Tax May Apply TOTAL QUOTE: $321,063.37
LINE NO. PART NO. DESCRIPTION LIST PRICE DISC QUOTE PRICE QTY EXTENDED PRICE
ONE-TIME FEES
1 Granicus Government Experience Engagement $1,100,000.0000 99.96% $470.5153 TX 10 $4,705.15
Cloud Enhanced-Set-up,Config,and DIR
Training Each
Milestones-
40/30/30
Granicus-GXC-BND-ECT2-OTF
2 Granicus SMS-Setup and Configuration(Per $80,850.00 100.00% $0.00 TX 1 $0.00
15m messages)Each One-time Fee DIR
Granicus-PFS-PS-CO-SMS-SC
3 Granicus OneView Service Request Management $6,882.00 29.66% $4,840.88 TX 1 $4,840.88
Configuration and Training Each DIR
Granicus-GOVS-ONV-SRM-OTF
4 Granicus OneView Single Sign-On Setup Fee $6,882.00 21.84% $5,378.76 TX 1 $5,378.76
Each DIR
Granicus-GOVS-ONV-SSO-OTF
5 Granicus OneView E&E Knowledge Base $4,129.00 21.84% $3,227.26 TX 1 $3,227.26
Configuration and Training Each DIR
Granicus-GOVS-ONV-KBS-OTF
6 Granicus OneView E&E Messaging Configuration $6,882.00 29.66% $4,840.88 TX 1 $4,840.88
and Training Each DIR
Granicus-GOVS-ONV-MES-OTF
7 Granicus Enterprise Base Integration Setup and $12,000.0000 60.10% $4,787.5000 TX 2 $9,575.00
Configuration Each DIR
Granicus-GOVS-ONV-EBI-OTF
ONE-TIME FEES SUBTOTAL: $32,567.93
NEW SUBSCRIPTION FEES
8 Granicus Government Experience Engagement $1,650,000.00 94.30% $94,022.67 TX 1 $94,022.67
Cloud Enhanced Each-Annual DIR
Subscription
(Up to 25000 Unique Contacts)
Total Services Catalog Credits:50
Annual Fee:$47,011.34
Granicus-GXC-BND-ECT2-REC
Start Date:05/01/2025
End Date:04/30/2027
QUOTE DATE: 06/05/2025
PAGE 1 of 3 QUOTE NO: 52179245
GOVERNMENT- PRICE QUOTATION
Granicus at Carahsoft
carahsoft PHONE
SUNSET HILLS ROAD I SUITE 100 1 RESTON,VIRGINIA 20190
ONE(703)871-8500 1 FAX(703)871-8505 1 TOLL FREE(888)66CARAH GGG R A N I C U S
WWW.CARAHSOFT.COM GRANICUS@CARAHSOFT.COM
LINE NO. PART NO. DESCRIPTION LIST PRICE DISC QUOTE PRICE QTY EXTENDED PRICE
9 Granicus Additional SMS(Priced per SMS)Each- $0.0700 41.43% $0.0410 TX 500,00 $20,500.00
Annual Subscription DIR 0
Additional SMS-500000
Annual Fee:$10,300.00
Granicus-SAS-SB-CO-ADD-SMS
Start Date:05/01/2025
End Date:04/30/2027
10 Granicus Service Request Management Module $84,229.00 40.23% $50,345.16 TX 1 $50,345.16
for Enterprise: Subscription Each DIR
Annual Subscription
Granicus-GOVS-ONV-ARN-SUB
Start Date:05/01/2025
End Date:04/30/2026
11 Granicus Service Request Management Module $84,229.00 40.23% $50,345.16 TX 1 $50,345.16
for Enterprise: Subscription Each DIR
Annual Subscription
Granicus-GOVS-ONV-ARN-SUB
Start Date:05/01/2026
End Date:04/30/2027
12 Granicus Single Sign-On: Subscription Each $11,000.00 21.76% $8,606.01 TX 1 $8,606.01
Annual Subscription DIR
Annual Fee:$4,303.01
Granicus-GOVS-ONV-ASS-SUB
Start Date:05/01/2025
End Date:04/30/2027
13 Granicus Knowledge Base:Subscription Each $22,000.00 21.76% $17,212.02 TX 1 $17,212.02
Annual Subscription DIR
Annual Fee:$8,606.01
Granicus-GOVS-ONV-KNB-SUB
Start Date:05/01/2025
End Date:04/30/2027
14 Granicus Platform-Enterprise:Subscription Each $84,229.00 100.00% $0.00 TX 1 $0.00
Annual Subscription DIR
Annual Fee:$0.00
Granicus-GOVS-ONV-ENT-SUB
Start Date:05/01/2025
End Date:04/30/2027
15 Granicus Messaging: Subscription Each Annual $16,516.00 37.47% $10,327.21 TX 1 $10,327.21
Subscription DIR
Granicus-GOVS-ONV-AMS-SUB
Start Date:05/01/2025
End Date:04/30/2026
16 Granicus Messaging: Subscription Each Annual $16,516.00 37.47% $10,327.21 TX 1 $10,327.21
Subscription DIR
Granicus-GOVS-ONV-AMS-SUB
Start Date:05/01/2026
End Date:04/30/2027
17 Granicus Enterprise Base Integration Setup and $12,000.00 44.15% $6,702.50 TX 2 $13,405.00
Configuration Each DIR
Granicus-GOVS-ONV-EBI-OTF
Start Date:05/01/2025
End Date:04/30/2026
18 Granicus Enterprise Base Integration Setup and $12,000.00 44.15% $6,702.50 TX 2 $13,405.00
Configuration Each DIR
Granicus-GOVS-ONV-EBI-OTF
Start Date:05/01/2026
End Date:04/30/2027
NEW SUBSCRIPTION FEES SUBTOTAL: $288,495.44
SUBTOTAL: $321,063.37
QUOTE DATE: 06/05/2025
PAGE 2 of 3 QUOTE NO: 52179245
GOVERNMENT- PRICE QUOTATION
Granicus at Carahsoft
11493 SUNSET HILLS ROAD I SUITE 100 1 RESTON,VIRGINIA 20190
carahsoft,
PHONE(703)871-8500 1 FAX(703)871-8505 1 TOLL FREE(888)66CARAH GG; G R A N I CU 5
WWW.CARAHSOFT.COM I GRANICUS@CARAHSOFT.COM
SUGGESTED OPTIONS
LINE NO. PART NO. DESCRIPTION LIST PRICE DISC QUOTE PRICE QTY EXTENDED PRICE
YEAR 2
19 Granicus Government Experience Engagement $1,650,000.00 96.95% $50,302.13 TX 1 $50,302.13
Cloud Enhanced Each-Annual DIR
Subscription
(Up to 25000 Unique Contacts)
Granicus-GXC-BND-ECT2-REC
20 Granicus Additional SMS(Priced per SMS)Each- $0.0700 68.71 % $0.0219 TX 500,00 $10,950.00
Annual Subscription DIR 0
Additional SMS-500000
Granicus-SAS-SB-CO-ADD-SMS
21 Granicus Service Request Management Module $84,229.00 36.04% $53,869.32 TX 1 $53,869.32
for Enterprise: Subscription Each DIR
Annual Subscription
Granicus-GOVS-ONV-ARN-SUB
22 Granicus Single Sign-On: Subscription Each $11,000.00 58.14% $4,604.22 TX 1 $4,604.22
Annual Subscription DIR
Granicus-GOVS-ONV-ASS-SUB
23 Granicus Knowledge Base:Subscription Each $22,000.00 58.14% $9,208.43 TX 1 $9,208.43
Annual Subscription DIR
Granicus-GOVS-ONV-KNB-SUB
24 Granicus Platform-Enterprise:Subscription Each $84,229.00 100.00% $0.00 TX 1 $0.00
Annual Subscription DIR
Granicus-GOVS-ONV-ENT-SUB
25 Granicus Messaging: Subscription Each Annual $16,516.00 33.09% $11,050.12 TX 1 $11,050.12
Subscription DIR
Granicus-GOVS-ONV-AMS-SUB
26 Granicus Enterprise Base Integration Setup and $12,000.00 40.24% $7,171.67 TX 2 $14,343.34
Configuration Each DIR
Granicus-GOVS-ONV-EBI-OTF
SUGGESTED SUBTOTAL: $154,327.56
TOTAL PRICE. $321,063.37
TOTAL QUOTI $321,063.37
Period of Performance:The term of the Agreement will commence on the date this document is signed and will continue for 24 months.
Please add the Contract#on the PO
Contract Number:TX DIR-CPO-5687
The Granicus Master Subscription Agreement can be found at https://granicus.com/wp-content/uploads/application/pdf/Granicus-Master-Subscription-Agreement-GSA.pdf
For govDelivery Customers Only:
Potential Users are based on the greater of quarterly website visits to the domains covered by a license or the subscriber base multiplied by 12,less 20%to account for
inactive subscribers.
QUOTE DATE: 06/05/2025
PAGE 3 of 3 QUOTE NO: 52179245
G GRAN ICUS
THIS IS NOT AN INVOICE Order Form
Prepared for
Corpus Christi,TX
Granicus Order Form for Corpus Christi, TX
ORDER DETAILS
Granicus Contact: Caitlin Duff
Email: caitlin.duff@granicus.com
Order#: Q-429721
Prepared On: 05 Jun 2025
ORDER TERMS
Currency: USD
Payment Terms: All fees set forth in the Quote from reseller/distributor to Client are due and
payable in accordance with those terms. Use of the Products is governed
by the terms of the Granicus Master Subscription Agreement or such other
Agreement as agreed to by the parties.
Period of Performance: The term of the Agreement will commence on the date this document is
signed and will continue for 24 months.
Order#: Q-429721
Prepared: 05 Jun 2025
Page 4 of 13
G GRANICUS Order Form
Prepared for
Corpus Christi,TX
PRODUCT SUMMARY
The specifications and terms within this Order Form are specific to the products and volumes contained herein.
NOTE: Fees for the below Products will be as set forth in the quote from an authorized reseller.
One-Time Services
Solution Billing Frequency Quantity/Unit
Government Experience Engagement Cloud Enhanced- Milestones-40/30/30 1 Each
Set-up, Config, and Training
OneView Service Request Management Configuration Upon Delivery 1 Each
and Training
OneView Single Sign-On Setup Fee Upon Delivery 1 Each
OneView E&E Knowledge Base Configuration and Training Upon Delivery 1 Each
OneView E&E Messaging Configuration and Training Upon Delivery 1 Each
Enterprise Base Integration Setup and Configuration Upon Delivery 2 Each
New Subscriptions 11
Solution Period of Performance Billing Frequency Quantity/Unit
Government Experience Engagement
Cloud Enhanced Ol Jul 2 - 30 Jun
2027 Annual 1 Each
(Up to 25000 Unique Contacts) 202
Service Request Management Module 01 Jul 2025- 30 Jun Annual 1 Each
for Enterprise: Subscription 2027
Single Sign-On:Subscription 01 Jul 2025- 30 Jun Annual 1 Each
2027
Knowledge Base:Subscription 01 Jul 2025- 30 Jun Annual 1 Each
2027
Platform- Enterprise:Subscription 01 Jul 2025- 30 Jun Annual 1 Each
2027
Messaging:Subscription 01 Jul 2025- 30 Jun Annual 1 Each
2027
Enterprise Base Integration Setup and 01 Jul 2025- 30 Jun
Configuration 2027 Annual 2 Each
Communications Cloud SMS Volume- 01 Jul 2025- 30 Jun
500000 2027 Annual 1 Each
Order#: Q-429721
Prepared: 05 Jun 2025
Page 5 of 13
G GRANICUS Order Form
Prepared for
Corpus Christi,TX
Order#: Q-429721
Prepared: 05 Jun 2025
Page 6 of 13
G GRANICUS
Order Form
Corpus Christi,TX
PRODUCT DESCRIPTIONS
Solution Description
Government Experience The annual subscription edition is an outcome-focused solution to reach
Engagement Cloud Enhanced constituents, leverage community feedback, or increase enrollment and
adoption of programs. Solution includes:
• Strategic Capabilities
o Designated Experience Partner
o Extended LMS Training On-demand
o Access to Services Catalog
o Quarterly CX Program Brief to Review Insights &
Recommendations
o Online Help Articles and Access to govCommunity
• Data Insights
o Community Satisfaction and Performance Monitoring
o Government Effectiveness Score
o Digital Experience Score
o Quality of Life Surveys
o In-app Reporting and Dashboards
• Connected Technology
o Unlimited Users
o Outbound Communications
■ Outreach mediums include unlimited email, up to
100k SMS/text messages, RSS feeds, and social
media integration to connect with target
audiences.
■ Marketing Automation includes audience
segmentation, personalization, message testing,
and mobile engagement. Dynamic segmentation
around bulletins, engagement, and question (e.g.
zip code)
■ Canned campaigns for re-engagement and new
subscriber onboarding
■ Testing: Simple (A/B, 10/10/80)
o Email Communications API
o Engagement and Sentiment Analysis (unlimited)
o Embeddable Project Finder
Order#: Q-429721
Prepared: 05 Jun 2025
Page 7 of 13
G GRANICUS
Order Form
Corpus Christi,TX
411 Solution Description
o Engagement Microsites and Hubs
o Engagement Contributions API
o Ongoing security updates
o Ongoing product updates and enhancements
o Product accessibility maintained perpetually
0 99.9% up-time guarantee
o Technical Support Reporting (quarterly)
o Live Escalation & Care Process
o Support Coverage & Response Time SLAs
■ Severity Level 1:System unavailable- 1 hour
■ Severity Level 2: Major system features unavailable,
no user workaround-2 hours
■ Severity Level 3: Major system features unavailable,
user workaround available-5 hours
■ Severity Level 4:Transactional issue, user workaround
available- 12 hours
A"Unique Contact" is an individual that provides either an email address,
phone number, or both. Additional fees for exceeding contracted Unique
Contact tier will automatically be applied in arrears and adjusted for go-
forward use at subscription renewal. Overages above 1 M unique contacts
are billed in increments of 100,000 Unique Contacts.
Government Experience The Enhanced edition provides the foundation necessary to reach
Engagement Cloud Enhanced constituents, leverage community feedback, or increase enrollment and
-Set-up, Config, and Training adoption of programs. This solution includes:
• Access to an implementation consultant for up to 180 days
• Stakeholder Kickoff and Platform Project Alignment
• Program Management- Weekly/ bi-weekly communication
• Up to five (5) email message templates
• Development/Implementation/component configuration,
including:
• Community satisfaction and performance monitoring
• Community engagement and sentiment analysis
• Email and SMS communications
• API Documentation
• Remote Training-Specific training agenda is flexible and includes
up to 5 hours total delivered and up to 3-hour sessions across non-
Order#: Q-429721
Prepared: 05 Jun 2025
Page 8 of 13
G GRANICUS Order Form
Corpus Christi,TX
Solution Description
consecutive sessions
• Recommended schedule by platform module:
• Customer satisfaction & performance monitoring: Ninety (90)
minutes total- Up to ten (10) people
• Community engagement: Ninety (90) minutes total- Up to (10)
people
• Email and SMS communications:Two (2) hours total- Up to (10)
people
*International numbers are not supported. SMS/text messages not used in
the period of performance will not carry over to the following year. Client
must have explicit opt-in for all destinations sent to and adhere to all CTIA
guidelines for the duration of its use. Wireless phone numbers can take 4-26
weeks to procure due to carrier provisioning. Carriers may enforce
blackout period(s) and can enforce restrictions at any time during which
they will not accept new applications and can delay provisioning or halt
sending. Failure of carrier response will not result in any adjustment and
failure to comply with regulations may result in suspension of phone
number.
Service Request Management Ongoing subscription for Enterprise Service Request Management Module
Module for Enterprise:
Subscription
Single Sign-On:Subscription Single Sign-On:Subscription
Knowledge Base:Subscription Ongoing subscription for Knowledge Base
Platform-Enterprise: OneView Essentials Level Subscription, includes base platform, Mobile, and
Subscription Web Apps. Requires an additional module (Service Requests, Messaging,
Knowledge Base, Waste Reminders) added.
OneView Service Request OneView E&E Service Request Management Configuration and Training to
Management Configuration include analysis of existing processes, configuration of OneView and
and Training OneLink (Mobile App), as well as System Administration and End-User
Training
OneView Single Sign-On Setup OneView Single Sign-On Setup Fee
Fee
Order#: Q-429721
Prepared: 05 Jun 2025
Page 9 of 13
G GRANICUS Order Form
Corpus Christi,TX
Solution Description
OneView E&E Knowledge Base OneView E&E Knowledge Base Configuration and Training
Configuration and Training
Messaging:Subscription Ongoing annual maintenance for Messaging
OneView E&E Messaging OneView E&E Messaging Configuration and Training
Configuration and Training
Enterprise Base Integration ARR: Ongoing subscription to create an additional integration into an out-
Setup and Configuration of-the-box partner system.
Services: this quote includes the implementation of 2 custom integrations
(IBM Maximo for EAM, Infor for Code Enforcement Requests).
7k ARR/per integration plus 1 Ok/per integration services fees
Enterprise Base Integration OTFs: Ongoing subscription to create an additional integration into an out-
Setup and Configuration of-the-box partner system.
Services: this quote includes the implementation of 2 custom integrations
(IBM Maximo for EAM, Infor for Code Enforcement Requests).
7k ARR/per integration plus 1 Ok/per integration services fees
Communications Cloud SMS Additional SMS/Text Messaging includes:Access to the selected volume of
Volume- 500000 additional SMS/text messages per year from a unique standard toll-free
number within the United States*Use of responsively designed sign-up
pages that allow the public to subscribe to communication updates from
various devices *International numbers are not supported. SMS/text
messages not used in the period of performance will not carry over to the
following year. Client must have explicit opt-in for all destinations sent to
and adhere to all CTIA guidelines for the duration of its use.
GRANICUS ADVANCED NETWORK AND SUBSCRIBER INFORMATION
• Granicus Communications Suite Subscriber Information.
o Data provided by the Client and contact information gathered through the Client's own web
properties or activities will remain the property of the Client ('Direct Subscriber'), including any
and all personally identifiable information (PII). Granicus will not release the data without the
express written permission of the Client, unless required by law.
o Granicus shall: (i) not disclose the Client's data except to any third parties as necessary to
Order#: Q-429721
Prepared: 05 Jun 2025
Page 10 of 13
G GRAN ICUS
Order Form
Corpus Christi,TX
operate the Granicus Products and Services (provided that the Client hereby grants to
Granicus a perpetual, non-cancelable, worldwide, non-exclusive license to utilize any data, on
an anonymous or aggregate basis only, that arises from the use of the Granicus Products by
the Client,whether disclosed on, subsequent to, or prior to the Effective Date, to improve the
functionality of the Granicus Products and any other legitimate business purpose, including the
right to sublicense such data to third parties, subject to all legal restrictions regarding the use
and disclosure of such information).
• Data obtained through the Granicus Advanced Network.
o Granicus offers a SaaS product, known as the Communications Cloud, that offers Direct
Subscribers recommendations to subscribe to other Granicus Client's digital communication
(the 'Advanced Network'). When a Direct Subscriber signs up through one of the
recommendations of the Advanced Network, that subscriber is a 'Network Subscriber' to the
agency it subscribed to through the Advanced Network.
o Network Subscribers are available for use while the Client is under an active subscription with
Granicus. Network Subscribers will not transfer to the Client upon termination of any Granicus
Order,SOW, or Exhibit. The Client shall not use or transfer any of the Network Subscribers after
termination of its Order, SOW, or Exhibit placed under this agreement. All information related to
Network Subscribers must be destroyed by the Client within 15 calendar days of the Order,
SOW, or Exhibit placed under this agreement terminating.
o Opt-In. During the last 10 calendar days of the Client's subscription, the Client may send an opt-
in email to Network Subscribers that shall include an explanation of the Client's relationship with
Granicus terminating and that the Network Subscribers may visit the Client's website to
subscribe to further updates from the Client in the future. Any Network Subscriber that does not
opt-in will not be transferred with the subscriber list provided to the Client upon termination.
UPDATES TO SHARED SHORT CODES FOR SMS/TEXT MESSAGING (US CLIENTS
ONLY):
• Granicus will be migrating all clients with SMS/Text Messaging Solutions using a shared short code
option to a unique standard toll-free number within the United States (International numbers not
supported). Short Codes are recommended for Text-to-Subscribe functionalities, if enabled where
available, for an additional fee.
• Client must have explicit opt-in for all destinations sent to and adhere to all CTIA guidelines for the
duration of its use.
Order#: Q-429721
Prepared: 05 Jun 2025
Page 11 of 13
G GRANICUS Order Form
Corpus Christi,TX
TERMS & CONDITIONS
• This quote, and all products and services delivered hereunder are governed by the terms located at
https://granicus.com/legal/licensing, including any product-specific terms included therein (the "License
Agreement"). If your organization and Granicus has entered into a separate agreement or is utilizing a
contract vehicle for this transaction,the terms of the License Agreement are incorporated into such separate
agreement or contract vehicle by reference,with any directly conflicting terms and conditions being resolved
in favor of the separate agreement or contract vehicle to the extent applicable.
• If submitting a Purchase Order, please include the following language:The pricing,terms and conditions of
Granicus quote Q-429721 dated 05 Jun 2025 are incorporated into this Purchase Order by reference and shall
take precedence over any terms and conditions included in this Purchase Order.
• This quote is exclusive of applicable state,local, and federal taxes,which, if any,will be included in the invoice.
It is the responsibility of Corpus Christi,TX to provide applicable exemption certificate(s).
• Any lapse in payment may result in suspension of service and will require the payment of a setup fee to
reinstate the subscription.
• Terms and Conditions are in accordance with the Granicus Texas Department of Information Resources
agreement DIR-CPO-5687and takes precedence over all other conflicting terms and conditions incorporated
herein.
• Billing Frequency Notes (Milestones- 40/30/30): An initial payment equal to 40% of the total; a
payment equal to 30% of the total upon homepage design approval, and; a payment equal
to 30% of the total upon go-live.
• The attached End User Licensing Agreement must be signed and returned with all necessary order documents.
• Client will be invoiced for use of any product or service measured or capped by volume or amount of usage
that exceeds the permitted amount set forth in this Quote at the same cost or rate set forth herein.
• Updates to Shared Short Codes for SMS/Text Messaging:
Granicus will be migrating all clients with SMS/Text Messaging Solutions using a shared short code option to a
unique standard toll-free number within the United States (International numbers not supported). Short Codes
are recommended for Text-to-Subscribe functionalities,if enabled where available,for an additional fee. Client
must have explicit opt-in for all destinations sent to and adhere to all CTIA guidelines for the duration of its use.
For All Services Credits (including Service Catalog Credits and SimpleSupport):
Credits must be purchased prior to use and are allocated towards any services performed by Granicus included in the
Service Credit portfolio for the number of credits indicated therein. Credits cannot be used towards software subscription
purchases. Credits are consumed as Services are performed during the applicable period of performance and must be
Order#: Q-429721
Prepared: 05 Jun 2025
Page 12 of 13
G GRANICUS Order Form
Corpus Christi,TX
used during that period of performance or they will expire. If Client fails to use the credits within the period of
performance due to factors outside of Granicus' control, Granicus will not be obligated to refund any credits and will be
under no obligation to perform the Services.
Order#: Q-429721
Prepared: 05 Jun 2025
Page 13 of 13