HomeMy WebLinkAboutC2025-137 - 7/22/2025 - Approved AT&T MA Reference No.
AT&T
MASTER AGREEMENT
Customer AT&T
City of Corpus Christi AT&T Enterprises, LLC
Street Address: 1201 Leopard St.
City:Corpus Christi State/Province:TX
Zip Code:78401 Country: USA
Customer Contact for Notices AT&T Contact for Notices
Name:Christopher White Street Address: 1361 Wald Rd.
Title:Assist Chief of Police City: New Braunfels State/Province:TX
Street Address:321 John Sartain St. Zip Code:70037 Country: USA
City:Corpus Christi State/Province:TX
Zip Code:78401 Country: USA With a copy(for Notices)to:
Telephone:361-886-2612 AT&T
Fax: 208 S.Akard Street
Email:Christopherw@cctexas.com Dallas,TX 75202
ATTN: Master Agreement Support Team
Email:mast(@att.com
This Master Agreement ("Master Agreement"), between the customer named above ("Customer") and the AT&T entity named above
("AT&T"),is effective when signed by both Customer and AT&T.
Customer AT&T
(by its authorized representative) b its authorized representative)
B Rachel Er g 11,202517:08:22 CDT) B
Rachel Erben
Name: Name:
AD of Contracts and Procuremeni
Title: Title:
Date: 08/11/2025 Date:
APPROVED AS TO LEGAL FORM:
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Elite be[h Hundley(Aug 11,22514:07'22 DT)
Assistant City Attorney Date
Res. 033697 ATFEST.
Authorized By
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Rebecca H.—(Aug 12,2025 09:46:15 CDT)
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Rebecca Huerta
City Secretary
Reviewed By:
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Nara Vargas(Aug 11,202511'.48:33 CDT)
Purchasing Manager
AT&T and Customer Information
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MASTER AGREEMENT
1. INTRODUCTION
1.1 Overview of Documents. This Master Agreement and the following additional documents (collectively, the "Agreement") shall
apply to all products and services AT&T provides Customer pursuant to this Agreement("Services") and shall continue in effect so long as
Services are provided under this Agreement:
(a) Pricing Schedules. A"Pricing Schedule" means a pricing schedule (including related attachments) or other document that is
attached to or is later executed by the parties and references this Master Agreement. A Pricing Schedule includes the Services,
the pricing(including discounts and commitments, if applicable)and the pricing schedule term("Pricing Schedule Term").
(b) Tariffs and Guidebooks."Tariffs"are documents containing the descriptions,pricing and other terms and conditions for a Service
that AT&T or its Affiliates file with regulatory authorities. "Guidebooks"are documents(designated as Guidebooks or Price Lists)
containing the descriptions, pricing and other terms and conditions for a Service that were but no longer are filed with regulatory
authorities. Tariffs and Guidebooks can be found at att.com/servicepublications or other locations AT&T may designate.
(c) Acceptable Use Policy. AT&T's Acceptable Use Policy("AUP") applies to(i) Services provided over or accessing the Internet
and (ii)wireless(i.e., cellular)data and messaging Services.The AUP can be found at att.com/aup or other locations AT&T may
designate.
(d) Service Guides.The descriptions,pricing and other terms and conditions for a Service not covered by a Tariff or Guidebook may
be contained in a Service Guide,which can be found at att.com/servicepublications or other locations AT&T may designate.
1.2 Priority of Documents. The order of priority of the documents that form this Agreement is: the applicable Pricing Schedule or
Order; this Master Agreement; the AUP; and Tariffs, Guidebooks and Service Guides; provided that Tariffs will be first in priority in any
jurisdiction where applicable law or regulation does not permit contract terms to take precedence over inconsistent Tariff terms.
1.3 Revisions to Documents. Subject to Section 8.2(b) (Materially Adverse Impact),AT&T may revise Service Publications at any
time.
1.4 Execution by Affiliates.An AT&T Affiliate or Customer Affiliate may sign a Pricing Schedule in its own name, and such Affiliate
contract will be a separate but associated contract incorporating the terms of this Agreement.Customer and AT&T will cause their respective
Affiliates to comply with any such separate and associated contract.
2. AT&T DELIVERABLES
2.1 Services.AT&T will either provide or arrange to have an AT&T Affiliate provide Services to Customer and its Users,subject to the
availability and operational limitations of systems,facilities and equipment.Where required,an AT&T Affiliate authorized by the appropriate
regulatory authority will be the service provider. If an applicable Service Publication expressly permits placement of an order for a Service
under this MasterAgreement without the execution of a Pricing Schedule,Customer may place such an order using AT&T's standard ordering
processes (an "Order"), and upon acceptance by AT&T, the Order shall otherwise be deemed a Pricing Schedule under this Master
Agreement for the Service ordered.
2.2 AT&T Equipment.Services may be provided using equipment owned by AT&T that is located at the Site("AT&T Equipment"),but
title to the AT&T Equipment will remain with AT&T.Customer must provide adequate space and electric power for the AT&T Equipment and
keep the AT&T Equipment physically secure and free from liens and encumbrances. Customer will bear the risk of loss or damage to the
AT&T Equipment(other than ordinary wear and tear),except to the extent caused by AT&T or its agents.
2.3 Purchased Equipment. Except as specified in a Service Publication,title to and risk of loss of Purchased Equipment shall pass
to Customer on delivery to the transport carrier for shipment to Customer's designated location.
2.4 License and Other Terms.Software, Purchased Equipment and Third-Party Services may be provided subject to the terms of a
separate license or other agreement between Customer and either the licensor, the third-party service provider or the manufacturer.
Customer's execution of the Pricing Schedule for or placement of an Order for Software, Purchased Equipment or Third-Party Services is
Customer's agreement to comply with such separate agreement.Unless a Service Publication specifies otherwise,AT&T's sole responsibility
with respect to Third-Party Services is to place Customer's orders for Third-Party Services,except that AT&T may invoice and collect payment
from Customer for the Third-Party Services.
3. CUSTOMER'S COOPERATION
3.1 Access Right. Customer will in a timely manner allow AT&T access as reasonably required for the Services to property and
equipment that Customer controls and will obtain at Customer's expense timely access for AT&T as reasonably required for the Services to
property controlled by third parties such as Customer's landlord.AT&T will coordinate with and,except in an emergency,obtain Customer's
consent to enter upon Customer's property and premises,which consent shall not be unreasonably withheld. Access rights mean the right
to construct, install, repair, maintain, replace and remove access lines and network facilities and the right to use ancillary equipment space
within a building for Customer's connection to AT&T's network. Customer must provide AT&T timely information and access to Customer's
facilities and equipment as AT&T reasonably requires for the Services, subject to Customer's reasonable security policies. Customer will
furnish any conduit, holes,wireways,wiring, plans, equipment,space, power/utilities and other items as AT&T reasonably requires for the
Services and will obtain any necessary licenses,permits and consents(including easements and rights-of-way).Customer will have the Site
ready for AT&T to perform its work according to a mutually agreed schedule.
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MASTER AGREEMENT
3.2 Safe Working Environment. Customer will ensure that the location at which AT&T installs, maintains or provides Services is a
safe working environment,free of Hazardous Materials and reasonably suitable for the Services."Hazardous Materials"mean any substance
or material capable of posing an unreasonable risk to health, safety or property or whose use, transport, storage, handling, disposal or
release is regulated by any law related to pollution,to protection of air,water or soil or to health and safety.AT&T shall have no obligation to
perform work at a location that is not a suitable and safe working environment or to handle,remove or dispose of Hazardous Materials.
3.3 Users."User"means anyone who uses or accesses any Service provided to Customer.Customer will cause Users to comply with
this Agreement and is responsible for Users'use of any Service unless expressly provided to the contrary in an applicable Service Publication.
3.4 Resale of Services.Customer may not resell the Services or rebrand the Services for resale to third parties without AT&T's prior
written consent.
4. PRICING AND BILLING
4.1 Pricing and Pricing Schedule Term; Terms Applicable After End of Pricing Schedule Term. The prices listed in a Pricing
Schedule are stabilized until the end of the Pricing Schedule Term and will apply in lieu of the corresponding prices set forth in the applicable
Service Publication. No promotion,credit,discount or waiver set forth in a Service Publication will apply. Unless the Pricing Schedule states
otherwise,at the end of the Pricing Schedule Term,Customer may continue Service(subject to any applicable notice or other requirements
in a Service Publication for Customer to terminate a Service Component)under a month-to-month service arrangement at the prices,terms
and conditions in effect on the last day of the Pricing Schedule Term.AT&T may change such prices,terms or conditions on 30 days'prior
notice to Customer.
4.2 Additional Charges and Taxes.Prices set forth in a Pricing Schedule are exclusive of and Customer will pay all taxes(excluding
those on AT&T's net income), surcharges, recovery fees, customs clearances, duties, levies, shipping charges and other similar charges
(and any associated interest and penalties resulting from Customer's failure to timely pay such taxes or similar charges)relating to the sale,
transfer of ownership, installation, license, use or provision of the Services, except to the extent Customer provides a valid exemption
certificate prior to the delivery of Services. To the extent required by law, Customer may withhold or deduct any applicable taxes from
payments due to AT&T,provided that Customer will use reasonable commercial efforts to minimize any such taxes to the extent allowed by
law or treaty and will furnish AT&T with such evidence as may be required by relevant taxing authorities to establish that such tax has been
paid so that AT&T may claim any applicable credit.
4.3 Billing. Unless a Service Publication specifies otherwise, Customer's obligation to pay for a Service Component begins upon
availability of the Service Component to Customer. Customer will pay AT&T without deduction, setoff or delay for any reason (except for
withholding taxes as provided in Section 4.2 - Additional Charges and Taxes or in Section 4.5 - Delayed Billing; Disputed Charges). At
Customer's request, but subject to ATV's consent(which may not be unreasonably withheld or withdrawn), Customer's Affiliates may be
invoiced separately,and AT&T will accept payment from such Affiliates. Customer will be responsible for payment if Customer's Affiliates do
not pay charges in accordance with this Agreement.AT&T may require Customer or its Affiliates to tender a deposit if AT&T determines, in
its reasonable judgment,that Customer or its Affiliates are not creditworthy,and AT&T may apply such deposit to any charges owed.
4.4 Payments. Payment is due within 30 days after the date of the invoice(unless another date is specified in an applicable Tariff or
Guidebook)and must refer to the invoice number. Charges must be paid in the currency specified in the invoice. Restrictive endorsements
or other statements on checks are void. Customer will reimburse AT&T for all costs associated with collecting delinquent or dishonored
payments,including reasonable attorneys'fees.AT&T may charge late payment fees at the lowest of(a) 1.5%per month(18%per annum),
(b)for Services contained in a Tariff or Guidebook at the rate specified therein,or(c)the maximum rate allowed by law for overdue payments.
4.5 Delayed Billing; Disputed Charges. Customer will not be required to pay charges for Services initially invoiced more than 6
months after close of the billing period in which the charges were incurred, except for calls assisted by an automated or live operator. If
Customer disputes a charge,Customer will provide notice to AT&T specifically identifying the charge and the reason it is disputed within 6
months after the date of the invoice in which the disputed charge initially appears,or Customer waives the right to dispute the charge.The
portion of charges in dispute may be withheld and will not be considered overdue until AT&T completes its investigation of the dispute, but
Customer may incur late payment fees in accordance with Section 4.4(Payments).Following AT&T's notice of the results of its investigation
to Customer, payment of all properly due charges and properly accrued late payment fees must be made within ten (10) business days.
AT&T will reverse any late payment fees that were invoiced in error.
4.6 Credit Terms.
AT&T is authorized to sign and file a financing statement+^norfeGt S Gh seGurity in+oroc+
4.7 MARC. Minimum Annual Revenue Commitment("MARC")means an annual revenue commitment set forth in a Pricing Schedule
that Customer agrees to satisfy during each 12-consecutive-month period of the Pricing Schedule Term. If Customer fails to satisfy the
MARC for any such 12-month period,Customer will pay a shortfall charge in an amount equal to the difference between the MARC and the
total of the applicable MARC-Eligible Charges incurred during such 12-month period, and AT&T may withhold contractual credits until
Customer pays the shortfall charge.
4.8 Adjustments to MARC.
(a) In the event of a business downturn beyond Customer's control, or a corporate divestiture, merger, acquisition or significant
restructuring or reorganization of Customer's business, or network optimization using other Services, or a reduction of AT&T's
prices, or a force majeure event, any of which significantly impairs Customer's ability to meet a MARC,AT&T will offer to adjust
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MASTER AGREEMENT
the affected MARC to reflect Customer's reduced usage of Services (with a corresponding adjustment to the prices, credits or
discounts available at the reduced MARC level). If the parties reach agreement on a revised MARC, AT&T and Customer will
amend the affected Pricing Schedule prospectively.This Section 4.8 will not apply to a change resulting from Customer's decision
to use service providers other than AT&T. Customer will provide AT&T notice of the conditions Customer believes will require the
application of this provision.This provision does not constitute a waiver of any charges, including monthly recurring charges and
shortfall charges,Customer incurs prior to amendment of the affected Pricing Schedule.
(b) If Customer,through merger,consolidation, acquisition or otherwise,acquires a new business or operation,Customer and AT&T
may agree in writing to include the new business or operation under this Agreement. Such agreement will specify the impact, if
any,of such addition on Customer's MARC or other volume or growth discounts and on Customer's attainment thereof.
5. CONFIDENTIAL INFORMATION
5.1 Confidential Information. Confidential Information means: (a) information the parties or their Affiliates share with each other in
connection with this Agreement or in anticipation of providing Services under this Agreement(including pricing or other proposals), but only
to the extent identified as Confidential Information in writing;and(b)except as may be required by applicable law or regulation,the terms of
this Agreement.
5.2 Obligations. A disclosing party's Confidential Information will, for a period of 3 years following its disclosure to the other parry
(except in the case of software, for which the period is indefinite): (a) not be disclosed, except to the receiving party's employees, agents
and contractors having a need-to-know(but only if such agents and contractors are not direct competitors of the other party and agree in
writing to use and disclosure restrictions as restrictive as this Section 5) or to the extent authorized to be revealed by law, governmental
authority or legal process(but only if such disclosure is limited to that which is so authorized and prompt notice is provided to the disclosing
party to the extent practicable and not prohibited by law,governmental authority or legal process);(b) be held in confidence;and(c)be used
only for purposes of using the Services,evaluating proposals for new services or performing this Agreement(including in the case of AT&T
to detect fraud,to check quality and to operate,maintain and enhance the network and Services).
5.3 Exceptions.The restrictions in this Section 5 will not apply to any information that:(a)is independently developed by the receiving
party without use of the disclosing party's Confidential Information; (b) is lawfully received by the receiving party free of any obligation to
keep it confidential;or(c)becomes generally available to the public other than by breach of this Agreement.
5.4 Privacy. Each party is responsible for complying with the privacy laws applicable to its business.AT&T shall require its personnel,
agents and contractors around the world who process Customer Personal Data to protect Customer Personal Data in accordance with the
data protection laws and regulations applicable to AT&T's business. If Customer does not want AT&T to comprehend Customer data to
which it may have access in performing Services, Customer must encrypt such data so that it will be unintelligible. Customer is responsible
for obtaining consent from and giving notice to its Users,employees and agents regarding Customer's and AT&T's collection and use of the
User,employee or agent information in connection with a Service. Customer will only make accessible or provide Customer Personal Data
to AT&T when it has the legal authority to do so.Unless otherwise directed by Customer in writing, if AT&T designates a dedicated account
representative as Customer's primary contact with AT&T, Customer authorizes that representative to discuss and disclose Customer's
customer proprietary network information to any employee or agent of Customer without a need for further authentication or authorization.
6. LIMITATIONS OF LIABILITY AND DISCLAIMERS
6.1 Limitation of Liability.
(a) EITHER PARTY'S ENTIRE LIABILITY AND THE OTHER PARTY'S EXCLUSIVE REMEDY FOR DAMAGES ON ACCOUNT OF
ANY CLAIM ARISING OUT OF AND NOT DISCLAIMED UNDER THIS AGREEMENT SHALL BE:
(i) FOR BODILY INJURY, DEATH OR DAMAGE TO REAL PROPERTY OR TO TANGIBLE PERSONAL PROPERTY
PROXIMATELY CAUSED BY A PARTY'S NEGLIGENCE, PROVEN DIRECT DAMAGES;
(ii) FOR BREACH OF SECTION 5(Confidential Information), SECTION 10.1 (Publicity) OR SECTION 10.2(Trademarks),
PROVEN DIRECT DAMAGES;
(iii) FOR ANY THIRD-PARTY CLAIMS,THE REMEDIES AVAILABLE UNDER SECTION 7(Third Party Claims);
(iv) FOR CLAIMS ARISING FROM THE OTHER PARTY'S GROSS NEGLIGENCE OR WILLFUL MISCONDUCT,PROVEN
DAMAGES;OR
(v) FOR CLAIMS OTHER THAN THOSE SET FORTH IN SECTION 6.1(a)(i)-(iv), PROVEN DIRECT DAMAGES NOT TO
EXCEED, ON A PER CLAIM OR AGGREGATE BASIS DURING ANY TWELVE(12) MONTH PERIOD,AN AMOUNT
EQUAL TO THE TOTAL NET CHARGES INCURRED BY CUSTOMER FOR THE AFFECTED SERVICE IN THE
RELEVANT COUNTRY DURING THE THREE (3) MONTHS PRECEDING THE MONTH IN WHICH THE CLAIM
AROSE.
(b) EXCEPT AS SET FORTH IN SECTION 7 (Third Party Claims) OR IN THE CASE OF A PARTY'S GROSS NEGLIGENCE OR
WILLFUL MISCONDUCT, NEITHER PARTY WILL BE LIABLE TO THE OTHER PARTY FOR ANY INDIRECT, INCIDENTAL,
CONSEQUENTIAL, PUNITIVE, RELIANCE OR SPECIAL DAMAGES, INCLUDING WITHOUT LIMITATION DAMAGES FOR
LOST PROFITS,ADVANTAGE,SAVINGS OR REVENUES OR FOR INCREASED COST OF OPERATIONS.
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MASTER AGREEMENT
(c) THE LIMITATIONS IN THIS SECTION 6 SHALL NOT LIMIT CUSTOMER'S RESPONSIBILITY FOR THE PAYMENT OF ALL
PROPERLY DUE CHARGES UNDER THIS AGREEMENT.
6.2 Disclaimer of Liability. AT&T WILL NOT BE LIABLE FOR ANY DAMAGES ARISING OUT OF OR RELATING TO:
INTEROPERABILITY,ACCESS OR INTERCONNECTION OF THE SERVICES WITH APPLICATIONS, DATA, EQUIPMENT, SERVICES,
CONTENT OR NETWORKS PROVIDED BY CUSTOMER OR THIRD PARTIES; SERVICE DEFECTS, SERVICE LEVELS, DELAYS OR
ANY SERVICE ERROR OR INTERRUPTION,INCLUDING INTERRUPTIONS OR ERRORS IN ROUTING OR COMPLETING ANY 911 OR
OTHER EMERGENCY RESPONSE CALLS OR ANY OTHER CALLS OR TRANSMISSIONS(EXCEPT FOR CREDITS EXPLICITLY SET
FORTH IN THIS AGREEMENT);LOST OR ALTERED MESSAGES OR TRANSMISSIONS;OR UNAUTHORIZED ACCESS TO OR THEFT,
ALTERATION, LOSS OR DESTRUCTION OF CUSTOMER'S (OR ITS AFFILIATES', USERS' OR THIRD PARTIES') APPLICATIONS,
CONTENT, DATA, PROGRAMS, INFORMATION, NETWORKS OR SYSTEMS.
6.3 Purchased Equipment and Vendor Software Warranty. AT&T shall pass through to Customer any warranties for Purchased
Equipment and Vendor Software available from the manufacturer or licensor.The manufacturer or licensor,and not AT&T, is responsible for
any such warranty terms and commitments. ALL SOFTWARE AND PURCHASED EQUIPMENT IS OTHERWISE PROVIDED TO
CUSTOMER ON AN"AS IS"BASIS.
6.4 Disclaimer of Warranties. AT&T MAKES NO REPRESENTATIONS OR WARRANTIES, EXPRESS OR IMPLIED,
SPECIFICALLY DISCLAIMS ANY REPRESENTATION OR WARRANTY OF MERCHANTABILITY, FITNESS FOR A PARTICULAR
PURPOSE,TITLE OR NON-INFRINGEMENT AND SPECIFICALLY DISCLAIMS ANY WARRANTY ARISING BY USAGE OF TRADE OR
BY COURSE OF DEALING.FURTHER,AT&T MAKES NO REPRESENTATION OR WARRANTY THAT TELEPHONE CALLS OR OTHER
TRANSMISSIONS WILL BE ROUTED OR COMPLETED WITHOUT ERROR OR INTERRUPTION (INCLUDING CALLS TO 911 OR ANY
SIMILAR EMERGENCY RESPONSE NUMBER) AND MAKES NO GUARANTEE REGARDING NETWORK SECURITY, THE
ENCRYPTION EMPLOYED BY ANY SERVICE, THE INTEGRITY OF ANY DATA THAT IS SENT, BACKED UP, STORED OR SUBJECT
TO LOAD BALANCING OR THAT AT&T'S SECURITY PROCEDURES WILL PREVENT THE LOSS OR ALTERATION OF OR IMPROPER
ACCESS TO CUSTOMER'S DATA AND INFORMATION.
6.5 Application and Survival.The disclaimer of warranties and limitations of liability set forth in this Agreement will apply regardless
of the form of action, whether in contract, equity, tort, strict liability or otherwise, of whether damages were foreseeable and of whether a
party was advised of the possibility of such damages and will apply so as to limit the liability of each party and its Affiliates and their respective
employees,directors, subcontractors and suppliers. The limitations of liability and disclaimers set out in this Section 6 will survive failure of
any exclusive remedies provided in this Agreement.
7. THIRD PARTY CLAIMS
7.1 AT&T's Obligations.AT&T agrees at its expense to defend and either to settle any third-party claim against Customer,its Affiliates
and its and their respective employees and directors or to pay all damages that a court finally awards against such parties for a claim alleging
that a Service provided to Customer under this Agreement infringes any patent, trademark, copyright or trade secret, but not where the
claimed infringement arises out of or results from: (a) Customer's, its Affiliate's or a User's content; (b) modifications to the Service by
Customer, its Affiliate or a third party, or combinations of the Service with any non-AT&T services or products by Customer or others; (c)
AT&T's adherence to Customer's or its Affiliate's written requirements;or(d)use of a Service in violation of this Agreement.
7.2 Customer's Obligations.To the extent allowed by Texas law,Customer agrees at its expense to defend and either to settle any
third-party claim against AT&T, its Affiliates and its and their respective employees, directors, subcontractors and suppliers or to pay all
damages that a court finally awards against such parties for a claim that:(a)arises out of Customer's, its Affiliate's or a User's access to or
use of the Services and the claim is not the responsibility of AT&T under Section 7.1; (b) alleges that a Service infringes any patent,
trademark,copyright or trade secret and falls within the exceptions in Section 7.1;or(c)alleges a breach by Customer,its Affiliate or a User
of a Software license agreement.
7.3 Infringing Services.Whenever AT&T is liable under Section 7.1,AT&T may at its option either procure the right for Customer to
continue using,or may replace or modify,the Service so that it is non-infringing.
7.4 Notice and Cooperation.The party seeking defense or settlement of a third-party claim under this Section 7 will provide notice to
the other party promptly upon learning of any claim for which defense or settlement may be sought, but failure to do so will have no effect
except to the extent the other party is prejudiced by the delay. The party seeking defense or settlement will allow the other party to control
the defense and settlement of the claim and will reasonably cooperate with the defense. The defending party will use counsel reasonably
experienced in the subject matter at issue and will not settle a claim without the written consent of the party being defended,which consent
will not be unreasonably withheld or delayed, except that no consent will be required to settle a claim where relief against the parry being
defended is limited to monetary damages that are paid by the defending party under this Section 7.
7.5 AT&T's obligations under Section 7.1 shall not extend to actual or alleged infringement or misappropriation of intellectual property
based on Purchased Equipment,Software,or Third-Party Services.
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MASTER AGREEMENT
8. SUSPENSION AND TERMINATION
8.1 Termination of Agreement.This Agreement may be terminated immediately upon notice by either party if the other party becomes
insolvent, ceases operations, is the subject of a bankruptcy petition, enters receivership or any state insolvency proceeding or makes an
assignment for the benefit of its creditors.
8.2 Termination or Suspension.The following additional termination provisions apply:
(a) Material Breach. If either party fails to perform or observe any material warranty, representation, term or condition of this
Agreement, including non-payment of charges, and such failure continues unremedied for 30 days after receipt of notice, the
aggrieved party may terminate(and AT&T may suspend and later terminate)the affected Service Components and, if the breach
materially and adversely affects the entire Agreement, terminate (and AT&T may suspend and later terminate) the entire
Agreement.
(b) Materially Adverse Impact.If AT&T revises a Service Publication,the revision has a materially adverse impact on Customer and
AT&T does not effect revisions that remedy such materially adverse impact within 30 days after receipt of notice from Customer,
then Customer may,as Customer's sole remedy,elect to terminate the affected Service Components on 30 days'notice to AT&T,
given not later than 90 days after Customer first learns of the revision to the Service Publication. "Materially adverse impacts"do
not include changes to non-stabilized pricing, changes required by governmental authority, or assessment of or changes to
additional charges such as surcharges or taxes.
(c) Internet Services. If Customer fails to rectify a violation of the AUP within 5 days after receiving notice from AT&T,AT&T may
suspend the affected Service Components. AT&T reserves the right, however, to suspend or terminate immediately when:
(i)AT&T's suspension or termination is in response to multiple or repeated AUP violations or complaints; (ii)AT&T is acting in
response to a court order or governmental notice that certain conduct must be stopped; or(iii)AT&T reasonably determines that
(a)it may be exposed to sanctions,liability,prosecution or other adverse consequences under applicable law if AT&T were to allow
the violation to continue;(b)such violation may harm or interfere with the integrity,normal operations or security of AT&T's network
or networks with which AT&T is interconnected or may interfere with another customer's use of AT&T services or the Internet;or
(c)such violation otherwise presents an imminent risk of harm to AT&T,ATV's customers or its or their respective employees.
(d) Fraud or Abuse.AT&T may terminate or suspend an affected Service or Service Component and, if the activity materially and
adversely affects the entire Agreement, terminate or suspend the entire Agreement, immediately by providing Customer with as
much advance notice as is reasonably practicable under the circumstances if Customer,in the course of breaching the Agreement:
(i)commits a fraud upon AT&T; (ii)uses the Service to commit a fraud upon another party; (iii)unlawfully uses the Service;
(iv)abuses or misuses AT&T's network or Service;or(v)interferes with another customer's use of AT&T's network or services.
(e) Infringing Services. If the options described in Section 7.3 (Infringing Services) are not reasonably available, AT&T may at its
option terminate the affected Services or Service Components without liability other than as stated in Section 7.1 (AT&T's
Obligations).
(f) Hazardous Materials. If AT&T encounters any Hazardous Materials at the Site, AT&T may terminate the affected Services or
Service Components or may suspend performance until Customer removes and remediates the Hazardous Materials at
Customer's expense in accordance with applicable law.
8.3 Effect of Termination.
(a) Termination or suspension by either party of a Service or Service Component does not waive any other rights or remedies a party
may have under this Agreement and will not affect the rights and obligations of the parties regarding any other Service or Service
Component.
(b) If a Service or Service Component is terminated,Customer will pay all amounts incurred prior to the effective date of termination.
8.4 Termination Charges.
(a) If Customer terminates this Agreement or an affected Service or Service Component for cause in accordance with the Agreement
or if AT&T terminates a Service or Service Component other than for cause,Customer will not be liable for the termination charges
set forth in this Section 8.4.
(b) If Customer or AT&T terminates a Service or Service Component prior to Cutover other than as set forth in Section 8.4(a),Customer
(i)will pay any pre-Cutover termination or cancellation charges set out in a Pricing Schedule or Service Publication, or(ii) in the
absence of such specified charges, will reimburse AT&T for time and materials incurred prior to the effective date of termination,
plus any third party charges resulting from the termination.
(c) If Customer or AT&T terminates a Service or Service Component after Cutover other than as set forth in Section 8.4(a),Customer
will pay applicable termination charges as follows: (i)50%(unless a different amount is specified in the Pricing Schedule)of any
unpaid recurring charges for the terminated Service or Service Component attributable to the unexpired portion of an applicable
Minimum Payment Period; (ii)if termination occurs before the end of an applicable Minimum Retention Period, any associated
credits or waived or unpaid non-recurring charges; and (iii) any charges incurred by AT&T from a third party (i.e., not an AT&T
Affiliate)due to the termination.The charges set forth in Sections 8.4(c)(i)and(ii)will not apply if a terminated Service Component
is replaced with an upgraded Service Component at the same Site,but only if the Minimum Payment Period or Minimum Retention
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MASTER AGREEMENT
Period, as applicable, (the "Minimum Period") and associated charge for the replacement Service Component are equal to or
greater than the corresponding Minimum Period and associated charge for the terminated Service Component, respectively, and
if the upgrade is not restricted in the applicable Service Publication.
(d) In addition, if Customer terminates a Pricing Schedule that has a MARC, Customer will pay an amount equal to 50% of the
unsatisfied MARC for the balance of the Pricing Schedule Term.
8.5 Termination for Non-Appropriations
By executing the Agreement, Customer warrants that Customer has funds appropriated and available to pay all amounts due
hereunder through the end of Customer's current fiscal period. Customer further agrees to request all appropriations and funding
necessary to pay for the Services for each subsequent fiscal period through the end of the Agreement Term. In the event Customer
is unable to obtain the necessary appropriations or funding for the Services provided under this Agreement, Customer may
terminate the Services without liability for the termination charges upon the following conditions:(i)Customer has taken all actions
necessary to obtain adequate appropriations or funding:(ii)despite Customer's best efforts funds have not been appropriated and
are otherwise unavailable to pay for the Services; and (iii) Customer has negotiated in good faith with AT&T to develop revised
terms, and an alternative payment schedule or a new agreement to accommodate Customer's budget. Customer must provide
AT&T thirty(30)days' prior written notice of its intent to terminate the Services. Termination of the Services for failure to obtain
necessary appropriations or funding shall be effective as of the last day for which funds were appropriated or otherwise made
available. If Customer terminates the Services under this Agreement, Customer agrees as follows: (i)it will pay all amounts due
for Services incurred through date of termination,and reimburse all unrecovered non-recurring charges;and(ii)it will not contract
with any other provider for the same or substantially similar services or equipment for a period equal to the original Agreement
Term.
9. IMPORT/EXPORT CONTROL
Neither party will use, distribute, transfer or transmit any equipment, services, software or technical information provided under this
Agreement (even if incorporated into other products) except in compliance with all applicable import and export laws, conventions and
regulations.
10. MISCELLANEOUS PROVISIONS
10.1 Publicity. Neither party may issue any public statements or announcements relating to the terms of this Agreement or to the
provision of Services without the prior written consent of the other party.
10.2 Trademarks. Each party agrees not to display or use, in advertising or otherwise, any of the other party's trade names, logos,
trademarks,service marks or other indicia of origin without the other party's prior written consent,which consent may be revoked at any time
by notice.
10.3 Independent Contractor. Each party is an independent contractor. Neither party controls the other, and neither party nor its
Affiliates,employees,agents or contractors are Affiliates,employees,agents or contractors of the other party.
10.4 Force Majeure. Except for payment of amounts due, neither party will be liable for any delay, failure in performance, loss or
damage due to fire,explosion,cable cuts,power blackout,earthquake,flood,strike,embargo,labor disputes,acts of civil or military authority,
war,terrorism,acts of God,acts of a public enemy, acts or omissions of carriers or suppliers, acts of regulatory or governmental agencies
or other causes beyond such party's reasonable control.
10.5 Amendments and Waivers. Any supplement to or modification or waiver of any provision of this Agreement must be in writing
and signed by authorized representatives of both parties. A waiver by either party of any breach of this Agreement will not operate as a
waiver of any other breach of this Agreement.
10.6 Assignment and Subcontracting.
(a) Customer may,without AT&T's consent but upon notice to AT&T,assign in whole or relevant part its rights and obligations under
this Agreement to a Customer Affiliate. AT&T may, without Customer's consent, assign in whole or relevant part its rights and
obligations under this Agreement to an AT&T Affiliate. In no other case may this Agreement be assigned by either party without
the prior written consent of the other party (which consent will not be unreasonably withheld or delayed). In the case of any
assignment,the assigning party shall remain financially responsible for the performance of the assigned obligations.
(b) AT&T may subcontract to an Affiliate or a third party work to be performed under this Agreement but will remain financially
responsible for the performance of such obligations.
(c) In countries where AT&T does not have an Affiliate to provide a Service, AT&T may assign its rights and obligations related to
such Service to a local service provider, but AT&T will remain responsible to Customer for such obligations. In certain countries,
Customer may be required to contract directly with the local service provider.
10.7 Severability.If any portion of this Agreement is found to be invalid or unenforceable or if,notwithstanding Section 10.11 (Governing
Law),applicable law mandates a different interpretation or result,the remaining provisions will remain in effect and the parties will negotiate
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MASTER AGREEMENT
in good faith to substitute for such invalid, illegal or unenforceable provision a mutually acceptable provision consistent with the original
intention of the parties.
10.8 Injunctive Relief. Nothing in this Agreement is intended to or should be construed to prohibit a party from seeking preliminary or
permanent injunctive relief in appropriate circumstances from a court of competent jurisdiction.
10.9 Legal Action.Any legal action arising in connection with this Agreement must be filed within two(2)years after the cause of action
accrues,or it will be deemed time-barred and waived.The parties waive any statute of limitations to the contrary.
10.10 Notices.Any required notices under this Agreement shall be in writing and shall be deemed validly delivered if made by hand(in
which case delivery will be deemed to have been effected immediately),or by overnight mail(in which case delivery will be deemed to have
been effected one(1) business day after the date of mailing), or by first class pre-paid post(in which case delivery will be deemed to have
been effected five (5) days after the date of posting), or by facsimile or electronic transmission (in which case delivery will be deemed to
have been effected on the day the transmission was sent).Any such notice shall be sent to the office of the recipient set forth on the cover
page of this Agreement or to such other office or recipient as designated in writing from time to time.
10.11 Governing Law.This Agreement will be governed by the law of the State of Texas,without regard to its conflict of law principles,
unless a regulatory agency with jurisdiction over the applicable Service applies a different law.The United Nations Convention on Contracts
for International Sale of Goods will not apply.
10.12 Compliance with Laws. Each party will comply with all applicable laws and regulations and with all applicable orders issued by
courts or other governmental bodies of competent jurisdiction.
10.13 No Third Party Beneficiaries. This Agreement is for the benefit of Customer and AT&T and does not provide any third party
(including Users)the right to enforce it or to bring an action for any remedy, claim, liability, reimbursement or cause of action or any other
right or privilege.
10.14 Survival. The respective obligations of Customer and AT&T that by their nature would continue beyond the termination or
expiration of this Agreement, including the obligations set forth in Section 5(Confidential Information),Section 6(Limitations of Liability and
Disclaimers)and Section 7(Third Party Claims),will survive such termination or expiration.
10.15 Agreement Language. The language of this Agreement is English. If there is a conflict between this Agreement and any
translation,the English version will take precedence.
10.16 Entire Agreement.This Agreement constitutes the entire agreement between the parties with respect to its subject matter.Except
as provided in Section 2.4 (License and Other Terms), this Agreement supersedes all other agreements, proposals, representations,
statements and understandings,whether written or oral, concerning the Services or the rights and obligations relating to the Services, and
the parties disclaim any reliance thereon.This Agreement will not be modified or supplemented by any written or oral statements,proposals,
representations,advertisements,service descriptions or purchase order forms not expressly set forth in this Agreement.
11. DEFINITIONS
"Affiliate"of a party means any entity that controls, is controlled by or is under common control with such party.
"API"means an application program interface used to make a resources request from a remote implementer program.An API may include
coding,specifications for routines,data structures,object classes,and protocols used to communicate between programs.
"AT&T Software" means software, including APIs, and all associated written and electronic documentation and data owned by AT&T and
licensed by AT&T to Customer.AT&T Software does not include software that is not furnished to Customer.
"Customer Personal Data" means information that identifies an individual, that Customer directly or indirectly makes accessible to AT&T
and that AT&T collects, holds or uses in the course of providing the Services.
"Cutover"means the date Customer's obligation to pay for Services begins.
"Effective Date"of a Pricing Schedule means the date on which the last party signs the Pricing Schedule unless a later date is required by
regulation or law.
"MARC-Eligible Charges"means the recurring and usage charges(including amounts calculated from unpaid charges that are owed under
Section 8.4(c)(i)), after deducting applicable discounts and credits(other than outage or SLA credits),that AT&T charges Customer for the
Services identified in the applicable Pricing Schedule as MARC-contributing.The following are not MARC-Eligible Charges: (a)charges for
or in connection with Customer's purchase of equipment; (b)taxes; and (c) charges imposed in connection with governmentally imposed
costs or fees(such as USF, PICC,payphone service provider compensation, E911 and deaf relay charges).
"Minimum Payment Period" means the Minimum Payment Period identified for a Service Component in a Pricing Schedule or Service
Publication during which Customer is required to pay recurring charges for the Service Component.
"Minimum Retention Period" means the Minimum Retention Period identified for a Service Component in a Pricing Schedule or Service
Publication during which Customer is required to maintain service to avoid the payment(or repayment)of certain credits,waived charges or
amortized charges.
"Purchased Equipment" means equipment or other tangible products Customer purchases under this Agreement, including any
replacements of Purchased Equipment provided to Customer. Purchased Equipment also includes any internal code required to operate
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MASTER AGREEMENT
such Equipment. Purchased Equipment does not include Software but does include any physical media provided to Customer on which
Software is stored.
"Service Component"means an individual component of a Service provided under this Agreement.
"Service Publications"means Tariffs,Guidebooks,Service Guides and the AUP.
"Site"means a physical location,including Customer's collocation space on AT&T's or its Affiliate's or subcontractor's property,where AT&T
installs or provides a Service.
"Software"means AT&T Software and Vendor Software.
"Third-Party Service"means a service provided directly to Customer by a third party under a separate agreement between Customer and
the third party.
"Vendor Software" means software, including APIs, and all associated written and electronic documentation and data AT&T furnishes to
Customer,other than AT&T Software.
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AT&T AT&T ESInetTM (Emergency Services IP Network)
PRICING SCHEDULE
AT&T MA Reference No.
Please sign by July 30,2025
Customer AT&T
City of Corpus Christi AT&T Enterprises,LLC
Street Address:321 John Sartain St.
City:Corpus Christi State/Province:TX
Zip Code:78401 Country:USA
Customer Contact(for Notices) AT&T Contact(for Notices)
Name:Christopher White Name:Donna Pair
Title:Deputy Chief of Police Street Address: 1361 Wald Rd.
Street Address: 321 John Sartain St. City:New Braunfels State/Province:LA
City: Corpus Christi Zip Code:70037 Country:USA
State/Province: TX Telephone:830-946-2049
Zip Code:78401 Email:donna.pair@att.com
Country:USA Sales/Branch Manager:Dustin Alexander
Telephone:361-886-2612 SCVP Name: Mike Guerra
Email:Christopherw@cctexas.com Sales Strata:GEM Sales Region:West
With a copy(for Notices)to:
AT&T
208 S.Akard Street Dallas,TX 75202
ATTN: Master Agreement Support Team
Email: mastlu7att.com
This Pricing Schedule is part of the Agreement between AT&T and Customer referenced above and includes Attachment A Service Order.
Customer AT&T
(by its authorized representative) (by its authorized representative)
By 'hel Er g 11,2025 17:08:22 CDT) By
Name: Rachel Erben Name:
Title: AD of Contracts and Procuremeni Title:
Date: 08/11/2025 Date:
APPROVED AS TO LEGAL FORM:
eCzA.b&�&i-cwv) 08/11/2025
El-beth Hundley(41911,2D2514:07:22 CDT)
Assistant City Attorney Date
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Pricing Schedule No.
Original Effective Date:
Effective Date of Amendment:
AT&T ESInetTM
PRICING SCHEDULE
1. SERVICES
Service Service Publication Location
AT&T Emergency Service IP Network TM(AT&T ESInetTM) See Exhibit A
AT&T ESInetTM will become generally available when the Service Guide is published and available at http://new.serviceguide.att.com
or such other AT&T-designated location. Upon publication,such service description and other terms shall supersede the provisions
of the Interim Service Guide,attached to this Pricing Schedule as Exhibit A.
2. PRICING SCHEDULE TERM AND EFFECTIVE DATES
Pricing Schedule Term 60 months
Where permitted by applicable law,successive 12 month periods,unless either party terminates
Automatic Term Extension of Pricing the Automatic Term Extension via written notice to the other party, given at least sixty(60)days
Schedule prior to the expiration date of Initial Term or then-current Automatic Term Extension. Where
permitted by law, each party waives any right to receive notice prior to any such automatic
extension.
Pricing Schedule Term Start Date Effective Date of this Pricing Schedule.
Effective Date of Rates and Discounts Effective Date of this Pricing Schedule.
3. MINIMUM PAYMENT PERIOD
Percent of Monthly Service Fees Due Upon
Termination Prior to Completion of Minimum Minimum Payment Period per Service
Service Components Payment Period Component
Legacy Connections 100% 36 months
ESlnet Network Connection 100% 36 months
ESlnet Call Routing 100% 36 months
Local Access Connections 100% 36 months
Other Charges 100% 36 months
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Pricing Schedule No.
Original Effective Date:
Effective Date of Amendment:
AT&T ESInetTM
PRICING SCHEDULE
4. NOTICE OF WITHDRAWAL
Service and Service Component Withdrawals during Pricing Schedule Term
Prior Notice Required from AT&T to Withdraw and Terminate a Service 12 months
Prior Notice Required from AT&T to Withdraw and Terminate a Service Component 120 days
5. PRICING
5.1. Addition of Components to Customer's Schedule of Charges.
Discounts are applied at the Sub-Discount Category Level as specified below-No other discounts apply.
5.1.1 AT&T ESInetTM Sub-Discount Category—Legacy Connections
AT&T ESInetTM Sub-Discount Category—Legacy Connections DISCOUNT: 44.73%
Undiscounted
Service Component Monthly Recurring Charge
Legacy Connection $22.00
5.1.2 AT&T ESInetTM Sub-Discount Category—ESlnet Network Connections
AT&T ESInetTM Sub-Discount Category—ESlnet Network Connections DISCOUNT: 44.73%
Undiscounted
Service Component Monthly Recurring Charge
Mn d T1 Primary PSAP/Host Connection $1,690.00
Mn d 3MB Prima PSAP/Host Connection $1,710.00
Mn d 6MB Prima PSAP/Host Connection $1,755.00
Mn d 10MB Prima PSAP/Host Connection $1,805.00
Mn d 20MB Prima PSAP/Host Connection $1,905.00
Mn d 50MB Prima PSAP/Host Connection $2,140.00
Mn d 100MB Prima PSAP/Host Connection $2,415.00
Mn d T1 Secondary PSAP/Host Connection $305.00
Mn d 3MB Secondary PSAP/Host Connection $625.00
Mn d 6MB Secondary PSAP/Host Connection $670.00
Mn d 10MB Secondary PSAP/Host Connection $720.00
Mn d 20MB Secondary PSAP/Host Connection $820.00
Mn d 50MB Secondary PSAP/Host Connection $1,055.00
Mn d 100MB Secondary PSAP/Host Connection $1,330.00
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AT&T ESInetTM
PRICING SCHEDULE
5.1.3 AT&T ESInetTM Sub-Discount Category—ESlnet Call Routing Service
AT&T ESInetTM Sub-Discount Category—ESlnet 9-1-1 Call Routing
Total Contract Population Size/Undiscounted Monthly Recurring Charge* DISCOUNT:
5M or higher Population/MRC=$180.00 44.44%
*Rate shown is based on Total Contract Population. Population is calculated to the nearest thousand, rounded up. Each PSAP will be charged
by multiplying this rate by the PSAP population served.
5.1.4 AT&T ESInetTM Sub-Discount Category—Local Access Primary Connections
Customer acknowledges that the election to NOT install diverse circuits covering the Last Mile connection to the PSAP.(i.e.the connection
the APVN circuit demarcation and Customer Premises)results in a single connection. A single connection may result in a PSAP outage
during routine or emergency maintenance, fiber cuts, or other events. AT&T strongly recommends the Customer purchase full last mile
diversity.
AT&T ESInetTM Sub-Discount Category—Local Access Primary Connections No Discounts applicable to below rates
Service Component Monthly Recurring Charge
321 John Sartain St.,Corpus Christi,TX 78401 20Mb Local Access $643.26
$
Special Construction Charge,if applicable,may apply under a separate contract.
5.1.5 AT&T ESInetTM Sub-Discount Category—Local Access Secondary Connections
Customer acknowledges that the election to NOT install diverse circuits covering the Last Mile connection to the PSAP.(i.e.the connection
the APVN circuit demarcation and Customer Premises)results in a single connection. A single connection may result in a PSAP outage
during routine or emergency maintenance, fiber cuts, or other events. AT&T strongly recommends the Customer purchase full last mile
diversity.
AT&T ESInetTM Sub-Discount Category—Local Access Secondary Connections No Discounts applicable to below rates
Service Component Monthly Recurring Charge
2402 Leopard St.,Corpus Christi,TX 78408 20Mb Local Access $643.26
Special Construction Charge,if applicable,may apply under a separate contract.
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PRICING SCHEDULE
5.1.6 AT&T ESInetTM Sub-Discount Category—Professional Services
AT&T ESInetTM Sub-Discount Category—Professional Services Monthly Recurring Charge Non-Recurring Charge*
Service Component
Prof Svcs-Addtnl Install&Materials n/a $500.00
Professional Svcs-Custom Reports $100.00 $500.00
Professional Svcs-GIS Services n/a $500.00
*Non-Recurring Charge is billed in$500 per hour increments
5.1.7 AT&T ESInetTM Sub-Discount Category—Other Charges or Credits
AT&T ESInetTM Sub-Discount Category—Other Charges Monthly Recurring Charge Non-Recurring Charge
Secondary or Backup PSAP Charge $1,360.00 $ 0.00
FirstNet Wireless Backup FNWB Bundle $ 600.00 $6,000.00
Transitional Data Management Service TDMS $ 235.00 $2,350.00
6. Initial Order
This Pricing Schedule is Customer's order for new Services and/or Service Components—See Attachment A.
Customer may request additional,or changes to,Services and/or Service Components by submitting a subsequent signed Change Order—see
Attachment B.
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Master Agreement No.
Pricing Schedule No.
Original Effective Date:
Effective Date of Amendment:
AT&T ESInetTM
PRICING SCHEDULE
ATTACHMENT A—AT&T ESInetTA9 INITIAL SERVICE ORDER
This Initial Service Order by and between AT&T Enterprises, LLC("AT&T")and City of Corpus Christi("Customer")represents Customer's order for
Service Components as specified below.
NOW,THEREFORE,in accordance with the mutually agreed upon change control process,AT&T and Customer hereby agree to amend the Pricing
Schedule as follows:
1. Initial Order:Add Service Components as set forth below.
2. The Minimum Payment Period in the Pricing Schedule applies to all Service Components.
3. Order Rates and Charges:The Rates and Charges in the AT&T ESInetTM Pricing Schedule apply to all Service Components ordered
under this Initial Service Order.The quantities listed below must include all Service Components,including quantities. ordered under this
Initial Service Order.The parties understand that any changes requested are cumulative to the original Service Order.
PSAP INFORMATION
PSAP 1 Host Information PSAP 1 Host Contact
Legal Name:City of Corpus Christi Name:Christopher White
Street Address:321 John Sartain St Title:Deputy Chief of Police
City:Corpus Christi State:TX Zip: Tel#:361-886-2612
PSAP Population Served 316,595 Email:Christo herw cctexas.com
Total Customer Population Contracted 316,595
AT&T CONTACT INFORMATION
AT&T Sales Contact -Primary Contact AT&T Contact -Additional Contact
Name:Donna Pair Name:Billy Blankenship
Title:Application Sales Executive III Title:Public Safety Solutions Engineer
Tel#:830.946.2049 Tel#:512-870-4111
Email:donna.pair@att.com Email:billyb@att.com
LEGACY CONNECTIONS Connection between the OSP demarc and AT&T ESlnet demarc
DESCRIPTION QUANTITY
Legacy Connection(Per DSO Port) 18
ESlnet NETWORK CONNECTIONS—PRIMARY CONNECTION
Connection from the Core Call Processing Node to the Customer demarc
DESCRIPTION QUANTITY
Managed T1 Prima PSAP/Host Connection
Managed 3MB Prima PSAP/Host Connection
Managed 6MB Prima PSAP/Host Connection
Managed 10MB Primary PSAP/Host Connection 1
Managed 20MB Primary PSAP/Host Connection
Managed 50MB Primary PSAP/Host Connection
Managed 100MB Prima PSAP/Host Connection
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Original Effective Date:
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PRICING SCHEDULE
ESlnet NETWORK CONNECTIONS—SECONDARY CONNECTION
Redundant Connection from the Core Call Processing Node to the Customer Demarc
DESCRIPTION QUANTITY
Managed T1 Seconds PSAP/Host Connection
Managed 3MB Secondary PSAP/Host Connection
Managed 6MB Seconds PSAP/Host Connection
Managed 10MB Seconds PSAP/Host Connection 1
Managed 20MB Secondary PSAP/Host Connection
Managed 50MB Seconds PSAP/Host Connection
Managed 100MB Seconds PSAP/Host Connection
LOCAL ACCESS PRIMARY CONNECTION
LOCATION QUANTITY
321 John Sartain St.,Corpus Christi,TX 78401 20Mb Local Access 1
LOCAL ACCESS SECONDARY CONNECTION*
LOCATION QUANTITY
2402 Leopard St.,Corpus Christi,TX 78408 20Mb Local Access 1
*Special Construction Charge,if applicable,may apply under a separate contract.
9-1-1 CALL ROUTING PLATFORM(9-1-1 Call Routing charges are based on the Total Customer Population contracted.
Population is calculated to the nearest thousand, rounded up.)
Population Size/Monthly Recurring Charge 5M or higher Population/MRC=$180.00
PROFESSIONAL SERVICES
SERVICE COMPONENT QUANTITY NUMBER OF HOURS
Prof Svcs-Addtnl Install&Materials n/a
Professional Svcs-Custom Reports n/a
Professional Svcs-GIS Services n/a
*Non-RecurringCharge is billed in$500 per hour increments
OTHER CHARGES
DESCRIPTION QUANTITY
Secondary or Backup PSAP Charge 1
FirstNet Wireless Backup FNWB Bundle 1
Transitional Data Management Service TDMS 1
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AT&T
ATTACHMENT B—AT&T ESInetTM CHANGE ORDER
This Change Order by and between AT&T Enterprises, LLC("AT&T")and ("Customer")represents Customer's order for new,additional
and/or modification of Service Components. This Change Order is incorporated into and made a part of the AT&T ESInetTM Pricing Schedule last
signed on , ("Pricing Schedule")and is effective when Customer signs this Change Order.
NOW,THEREFORE, in accordance with the mutually agreed upon change control process,AT&T and Customer hereby agree to amend the
Pricing Schedule as follows:
1. Change Requested:Add or change Service Components as set forth below. (Check only one)
❑ New ❑ Add ❑ Modify
2. The Minimum Payment Period in the Pricing Schedule applies to all Service Components.
3. Subsequent Order, Rates and Charges: The Rates and Charges in the AT&T ESInetT"' Pricing Schedule apply to all Service
Components ordered or modified under this Change Order. The quantities listed below must include all Service Components,
including quantities,ordered or modified under this Change Order. The parties understand that any changes requested are
cumulative to the initial Service Order.
PSAP INFORMATION
PSAP 1 Host Information PSAP/Host Contact
Legal Name: Name:
Street Address: Title:
City: State: Zip: Tel#:
PSAP Population Served Email:
Total Customer Population Contracted
AT&T CONTACT INFORMATION
AT&T Sales Contact -Primary Contact AT&T Contact -Additional Contact
Name: Name:
Title: Title:
Tel#: Tel#:
Email: Email:
LEGACY CONNECTIONS Connection between the OSP demarc and AT&T ESlnet demarc
MONTHLY
DESCRIPTION QUANTITY RECURRING CHARGE
Legacy Connection(Per DSO Port) $
ESlnet NETWORK CONNECTIONS—PRIMARY CONNECTION
Connection from the Core Call Processing Node to the Customer demarc
MONTHLY
DESCRIPTION QUANTITY RECURRING CHARGE
Mana ed T1 Prima PSAP/Host Connection $
Managed 3MB Prima PSAP/Host Connection $
Managed 6MB Prima PSAP/Host Connection $
Managed 10MB Prima PSAP/Host Connection $
Managed 20MB Prima PSAP/Host Connection $
Managed 50MB Prima PSAP/Host Connection $
Managed 100MB Prima PSAP/Host Connection $
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ATTACHMENT B—AT&T ESInetTM CHANGE ORDER
ESlnet NETWORK CONNECTIONS—SECONDARY CONNECTION
Redundant Connection from the Core Call Processing Node to the Customer Demarc
MONTHLY
DESCRIPTION QUANTITY RECURRING CHARGE
Managed T1 Secondary PSAP/Host Connection $
Managed 3MB Secondary PSAP/Host Connection $
Managed 6MB Secondary PSAP/Host Connection $
Managed 10MB Secondary PSAP/Host Connection $
Managed 20MB Secondary PSAP/Host Connection $
Managed 50MB Secondary PSAP/Host Connection $
Managed 100MB Secondary PSAP/Host Connection $
LOCAL ACCESS PRIMARY CONNECTION
MONTHLY
LOCATION QUANTITY RECURRING CHARGE
<enter Site Address> $
<enter Site Address> $
LOCAL ACCESS SECONDARY CONNECTION*
MONTHLY
LOCATION QUANTITY RECURRING CHARGE
<enter Site Address> $
<enter Site Address> $
*Special Construction Charge,if applicable,may apply under a separate contract.
9-1-1 CALL ROUTING PLATFORM(9-1-1 Call Routing charges are based on the Total Customer Population contracted.
Population is calculated to the nearest thousand,rounded up.)
Population Size/Monthly Recurring Charge <Select Population size> $
PROFESSIONAL SERVICES
SERVICE COMPONENT QUANTITY NUMBER OF HOURS
Prof Svcs-Addtnl Install&Materials n/a
Professional Svcs-Custom Reports
Professional Svcs-GIS Services n/a
*Non-RecurringCharge is billed in$500 per hour increments
OTHER CHARGES
MONTHLY
DESCRIPTION QUANTITY RECURRING CHARGE
TOTAL MONTHLY RECURRING CHARGES $
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AT&T
ATTACHMENT B—AT&T ESInetTM CHANGE ORDER
Except as modified herein,all rates,terms and conditions of the Pricing Schedule remain in full force and effect. In the event of a conflict
between the terms and conditions contained in this Change Order and the referenced Pricing Schedule,the terms of this Change Order
control.
Customer AT&T
(by its authorized representative) (by its authorized representative)
By: / By:
Name: Rachel Erben Name:
Title: AD of Contracts and Procurement Title:
Date: 08/11/2025 Date:
APPROVED AS TO LEGAL FORM:
�C�Ab f-twt ;, 08/11/2025
Elizabeth Hunmey(Aug11,2 Z 149]22CDT)
Assistant City Attorney Date
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AT&T Exhibit A—AT&T Business Service Guide
AT&T Emergency Service IP NetworkTM (AT&T ESInetTM)
The Service is an IP based emergency(9-1-1)call routing solution designed for use in the nationwide transition and adoption of Next Generation 9-1-
1 (NG 9-1-1)technology.
The AT&T Emergency Service IP NetworkTM (AT&T ESInetTM)Service Guide consists of the following parts:
• Service Description(SD)
• Service Level Agreement(SLA)
In addition,the attached General Provisions apply.
Service Description(SD)
1. Geographic Availability
The Service is available within the continental United States of America to State, County, Regional 9-1-1 authority or other government entity
responsible for providing 9-1-1 service. The Service is not available to federal agencies, the military or entities that design their own emergency
response systems.
2. General Description
The Service is a resilient call routing service that bundles AT&T's nationwide IP network and 9-1-1 services to route and deliver 9-1-1 calls from
Originating Service Provider(OSP) to a designated Public Safety Answering Point(PSAP).The originating call received from an OSPs' networks is
routed through AT&T's network to the Next Generation Core Services(NGCS)IP-based 9-1-1 application systems that identify the PSAP to which the
call should be delivered. The call can be routed over an available fully redundant AVPN network to the Network Terminating Equipment(NTE)located
at the appropriate PSAP.The Service is designed to handle call routing and delivery of IP-based 9-1-1 voice calls and data. In addition to supporting
VoIP calls from mobility and land lines,the Service also supports SMS to 9-1-1 text messaging,location-based services such as Automatic Location
Identification (ALI)and Automatic Number Identification (ANI)over a managed IP network.
The Service is designed to support the applicable functional elements to the National Emergency Number Association (NENA) B Standards, NENA
Technical Standard 08-003. The Service supports call delivery to both IP-enabled NENA D PSAP CPE hosts as well as legacy PSAP CPE hosts that
are not yet IP-capable.
Collectively,these capabilities are referred to as the"Service".
3. Connections to AT&T ESInetTM Service
3.1 Originating Service Providers(OSP)and 9-1-1 System Service Providers
The Service supports both TDM/SS7 format into the LNG and SIP/IP ingress into the AT&T ESInetTM.The Service provides two Points of Interface
(POls)to enable each Originating Service Provider(OSP)and/or 9-1-1 System Service Provider(9-1-1 SSP)to deliver originating 9-1-1 calls to the
Service ingress in a TDM format. The Service supports protocol conversion between TDM and IP at the Legacy Network Gateway(LNG).OSP and
9-1-1 SSP may also choose to deliver originating 9-1-1 calls in an IP format directly to designated AT&T ESInetTM core sites.
For regions where an AT&T affiliate is the current provider of 9-1-1 emergency call routing services,AT&T can provide a complete list of Originating
Service Providers.,including Mobile Position Center(MPC)and Voice Positioning Center(VPC)service providers upon contract execution.For regions
where AT&T is not the current provider of 9-1-1 emergency call routing services, the Customer is responsible for provide a complete list of their
Originating Service Providers, including Mobile Position Center(MPC)and Voice Positioning Center(VPC)service providers upon contract execution.
Customer shall cooperate with AT&T in notifying the applicable OSP, MPC and VPC of the network changes and in preparing any other documents
necessary to implement the network changes. Failure to provide a complete list may result in delays in network notifications going to the OSPs,MPC
and VPC. These delays may result in a postponement of the Service Activation Commitment Date.
Both AT&T and the Customer shall cooperate in ensuring that all OSPs connect to the AT&T ESlnet POls,at a time designated jointly by the Customer.
When requested, Customer shall grant AT&T documented authority(e.g., a Letter of Authorization or other similar documentation) in order to act on
PSAP's behalf in,among other things:notifying affected OSPs that AT&T is the new provider of emergency call routing services to PSAPs;designating
the AT&T ESlnet POls as the PSAP's point of delivery of 9-1-1 traffic;notifying OSPs as to any new requirements for the OSPs'delivery of 9-1-1 traffic
to the AT&T ESlnet POls, including trunking requirements; and notifying affected OSPs of the terms and conditions pertaining to their delivery of 9-1-
1 traffic to the AT&T ESlnet POls. When necessary, PSAP shall cooperate in taking all reasonably required regulatory actions to ensure that OSPs to
begin delivering 9-1-1 traffic to the AT&T ESlnet POls, including bringing complaints or other similar proceedings to the state's regulatory authorities
and/or the FCC.
Customer acknowledges that the migration of OSPs to the AT&T ESlnet POls will be a gradual process and that during this transition some OSPs will
continue to deliver their 9-1-1 traffic to Customer's former provider of emergency call routing services. Customer agrees to maintain and pay for its
existing emergency call routing services with its current service provider, including, but not limited to,selective routers and emergency traffic trunking
arrangements, until such time as AT&T informs Customer that such arrangements are no longer necessary and may be discontinued.
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3.2 Legacy Connection
The legacy connection is the point where the OSP TDM trunk terminates on the AT&T ESInetTM i.e.a point of interface(POI or demarcation)from the
OSP and if applicable,the incumbent Legacy Selective Router to the AT&T ESlnet.
3.3 ESlnet Network Connection
The Service offers PSAP Customers primary and secondary connections to the ESlnet. AT&T recommends secondary and diverse connections for
redundancy to each PSAP or Host. If Customer orders a primary and secondary connection AT&T will provide AT&T VPN port POP diversity,where
available. One Local Access Connection is required for each AT&T ESlnet network connection.
(See access diversity and special construction as specified in the Local Access Connections section of this Service Description).
Each PSAP Customer ESlnet network connection includes the following components:(i)MPLS port used to communicate with the core call processing
node;(ii)Network Termination Equipment(NTE); (iii)installation,including basic inside wiring;and(iv)NTE maintenance and ongoing management.
3.4 Local Access Connections
The Service requires a Local Access Connection(LAC)for each ESlnet network connection. The LACs provide the local loop to connect the ESlnet
network connection NTE to the AT&T MPLS port. Local Access with route diversity can be provided via diverse serving wire centers,where available,
between the primary and secondary connections. In addition,layer 2 ethernet access POP diversity can be provided,where available,for the LAC and
the primary and secondary connections.
4. 9-1-1 Call Routing Functions
The Service provides routing functions to process inbound emergency calls from the source location to a Valid Destination. "Valid Destination"means
correct primary or alternative PSAP,PSTN,or tone/treatment. The Service performs routing which utilizes legacy tabular ALI records or PSAP provided
geo-spatial records.
4.1 monthly recurring charge(MRC)for call routing services are set forth in Pricing Schedule. Automatic Location Identification(ALI)
If AT&T administers the ALI database, the Service will include conversion from legacy ALI to the AT&T ESInetTm ALI services. If AT&T does not
administer the ALI database(Foreign ALI),the Service will support the following functions:
• update file from the legacy Selective Router Database(SRDB),
• accept Function of Code Routing(FOCR)feed,and
• support legacy ALI query bid functionality.
Additional cost may apply for connections to Foreign ALI databases.
Customer is responsible for the maintenance,validation and accuracy of the ALI.LDB GIS/MSAG data and any Foreign ALI service provider charges.
4.2 Call Transfer/Bridging
The Service supports 9-1-1 call delivery as well as advanced calling features such as conference bridging and call transfers. The Service does not
support the initiation of outbound calls. The initial PSAP telecommunicator and subsequent call handlers may bridge one or more participants to the
call. The Service also supports the ability for a call taker to manually transfer a call. For PSAP to PSAP transfers between entities that are utilizing
AT&T ESInetTM,the transfer will include location information provided the destination is an B PSAP.The Service also allows transfers off of the AT&T
ESlnet service utilizing Voice over Internet Protocol(VoIP)technology to any Public Switched Telephone Network(PSTN)telephone number.
If customer requires,the Service will enable 9-1-1 call transfers to neighboring PSAPs not on the ESlnet but served by a foreign legacy selective router.
If available,these call transfers will include ANI data passed to the PSAPs call handling CPE.
4.3 Text to 9-1-1 Routing
Where Text to 9-1-1 is available, the Service enables PSAPs to receive emergency requests via SMS text messages by connectivity from the Text
Control Center(TCC)to the PSAP through AT&T ESlnet. The Service's designated TCC may receive messages originated from other TCCs. The
Service supports text routing and delivery to a PSAP TTY device and IP enabled PSAP call handling CPE. The Service does not support delivery of
text message to a PSAP web browser.
The Service provides Text to 9-1-1 routing functions to process inbound SMS emergency requests from the TCC to a Valid Destination and can use
policy routing rules as defined by the PSAP including alternate routing and overflow calls.
The Service utilizes private MPLS connectivity and Class of Service (CoS) packet prioritization to promote optimal delivery of text and voice calls.
Once received by the Service,text and voice delivery to the PSAP does not traverse the public internet.
The PSAP is responsible for establishing Text to 9-1-1 service (httos://www.fcc.,Qov/general/psap-text-911-readiness-and-certification-form), and all
text to 9-1-1 compatible call handling equipment(CHE). PSAP CHE must be capable of receiving IP messages on standard (NENA D and ATIS J-
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STD-110 defined)IP interfaces(SIP/MSRP). PSAPs would need to work with their CPE provider to determine the correct CHE version that supports
MSRP text delivery and any associated software licenses and maintenance support of PSAP CHE used to support text to 9-1-1.The customer is also
responsible for obtaining necessary jurisdictional agreements required for definition and implementation of Text to 9-1-1 policy routing rules.
5. Equipment
5.1 Network Termination Equipment
The AT&T ESInetTM Network Termination Equipment is shipped to customer and installed by AT&T at each contracted PSAP or host location.
Customer is responsible for the storage of the equipment. The AT&T ESInetTm equipment includes a cabinet with a router;a switch;and other network
edge elements for connections,to either a TDM-or IP-enabled PSAP or host.Customer is responsible for ensuring that suitable space,power,ground,
and environmental controls are available for the NTE.
5.1.1 Network Termination Equipment Installation
• Inside wire extensions related to the installation of the NTE include the following:
o AT&T will provide and install/test two(2)4-pair plenum rated, unshielded twisted pair(UTP)CAT5e cables-up to two hundred(200)feet
o AT&T will install up to two (2)2-port surface mount block with RJ-45 snap-in jacks (or similar configuration) and four(4) 10ft non-plenum
rated CAT5e patch cords.
• Installation and basic inside wiring limitations:
o Ceiling can be no more than 10 feet in height in any areas,are open and free of insulation or other obstructions,has easily accessible drop-
in panels or is solid with easy access crawl space.
o Walls are open to run cable through,are free of insulation or other obstructions,and are easily fishable.
o All existing conduits/inner ducts that are to be used are free and clear with pull strings, adequate pull boxes, and sufficient capacity for
installations are required. All conduits/inner ducts must be owned by the customer.
o Special equipment is not required(e.g.scissors lifts,extension ladder, hammer drill,concrete saw,jackhammer,etc.).
o Sufficient space in the computer room,telephone closet,equipment room,or electrical room to install cables.
o No work shall be done in any area that has been certified or suspected as being an asbestos hazard.
• Exclusions:
The following are not included with the inside wire extensions and may be addressed in the Change Control Process for an additional charge:
o Removal and/or replacement of interlocking ceiling tiles.
o Core drilling, conduit/inner duct material and placement or sleeve placement.
o Installation of backboards.
o Signal repeaters/extenders and media convertors.
o Patch panels.
o Any wire racks,J-hooks or any other form of formal wire management.
o All copper extensions exceeding two hundred (200)feet.
o All fiber/optical/coax extensions.
o Wire molding.
o Power/communication poles.
5.1.2 NTE maintenance and ongoing management
The Service includes maintenance support and ongoing management of the Network Terminating Equipment at the Customer premise.
6. PSAP Deployment Configurations
The Service demarcation point is at the Network Terminating Equipment at each call handling host location. The PSAP CPE may include IP routers,
ethernet network switches and optional legacy PSAP gateways for non-IP enabled PSAPs. The Customer is responsible for the call handling
equipment(PSAP CPE)and LAN/WAN network connectivity between the call handling host and the NTE. Customer is responsible for compatibility of
PSAP CPE connected to AT&T ESlnet and all associated licenses, maintenance, upgrades, integration testing and support issues arising out of or
related to such PSAP CPE.
The PSAP can choose from one of the following deployment configurations:
Legacy PSAP
Supports non-IP enabled PSAPs that require the use of Centralized Automated Message Accounting(CAMA)signaling for the PSAP CPE.
Locally Hosted IP PSAP
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Supports locally hosted PSAP IP call handling controller utilizing either NENA D or ATIS RFAI protocols.
Host/Remote
Supports PSAP customers that utilize a centrally hosted call handling controller to provide call delivery to multiple PSAPs e.g.,multi-node deployments.
7. Monitoring
The Service shall be managed and monitored 7x24x365 to detect anomalies and disruptions in connectivity for call delivery.
8. Reports
The Service provides standard call metric reports with data on calls received by the PSAP upon request. The standard call metric reports are listed
below:
• Event counts per hour
• Event counts by routing reason and destination
• Event counts by type
• Event counts by incoming trunk group
• Bridge call summary
• Routing database processing
• Event setup time
9. Professional Services
The Service includes installations work as specified in the PSAP Deployment Configurations section,the ESlnet Network Connections section and the
NTE Installation section of this Service Guide. If during the site survey,it is determined that additional installation is required,then additional installation
and material charges will apply as detailed in a separate Statement of Work(SOW)utilizing the AT&T change control process. For example,additional
installation and materials, (e.g.:extra wiring or creating a suitable environment for the NTE and/or PAD)may be needed to maintain a proper ESlnet
Network Connection.
At the Customer's request,installation and/or non-service affecting maintenance may be performed outside the Company's regular business hours or
in hazardous locations. In such cases,charges based on cost of the actual labor, material,or other costs incurred by or charged to the Company will
apply. If installation is started during regular business hours but,at the Customer's request,extends beyond regular business hours into time periods
including,but not limited to,weekends, holidays,and/or night hours,additional charges may apply.
10. Service Components: Billing and Pricing
10.1 Legacy Connections
The legacy connection is billed at a rate per DSO port on a monthly basis at the rates set forth in Contracting Customer's Pricing Schedule.
Legacy E9-1-1 charges may continue to apply during and after the transition to AT&T ESlnet as per applicable tariffs or Contracting Customer
agreement with Customer's legacy E9-1-1 provider. Such charges are Contracting Customer's responsibility and not that of AT&T.
10.2 ESlnet Network Connections
The ESlnet Network Connections are determined based on the Customer's requirements for port speed and on the number of concurrent calls into
each PSAP or host location or host as set forth in the table below. AT&T will bill Customer for the applicable ESlnet Network connections at the prices
set forth in Customer's Pricing Schedule.
ESlnet Network Connections
AVPN Port Speed Maximum Number of Concurrent Calls
3 Mb s 30
6 Mb s 60
10 Mb s 100
20 Mb s 200
50 Mb s 500
100 Mb s 1000
10.3 ESlnet 9-1-1 Call Routing
The Service will support 9-1-1 call routing as described in S.D. 1.2(9-1-1 Call Routing Functions)of this Service Guide. ALI charges are included in
the ESlnet 9-1-1 Call Routing population tiers as set forth in Customer's Pricing Schedule.
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10.4 Local Access Connections
The Customer is responsible for the monthly recurring fees for both the primary and secondary local access connections.Charges for the Local Access
Connections will be billed at the rate set forth in Customer's Pricing Schedule.In addition,the Contracting customer will be responsible for any Special
Construction charges, if applicable, (as detailed in the General Provisions)that may be required in order to support Local Access Diversity. Special
Construction charges will be billed at the rates agreed upon by Contracting customer and AT&T.
10.5 Professional Services
Professional Services that are purchased in connection with the Service will be detailed in a separate Statement of Work(SOW).
10.6 Other Charges
Secondary or Backup PSAPs(Optional Feature)
The Service provides for an optional secondary or backup PSAP as may be requested by Customer.
Secondary PSAP
As an optional service, the Service will support secondary PSAPs in the jurisdiction of the primary PSAP. A secondary PSAP will only receive
calls transferred from a primary PSAP. Primary ESlnet Network connection is required and Secondary ESlnet Network Connections is
recommended at the Secondary PSAP. No additional ESlnet 9-1-1 Call routing charges apply to Secondary PSAPs.
Backup PSAP
As an optional service, the Service will support back up PSAPs in the service area of the primary PSAP, such as an Emergency Operations
Center(EOC). Backup PSAPs will only receive calls during periods when a Primary PSAP has been abandoned,or otherwise rendered incapable
of receiving calls. Primary ESlnet Network Connection is required and Secondary ESlnet Network Connections is recommended at the Back up
PSAP. No additional ESlnet 9-1-1 Call Routing charges apply to Backup PSAPS.
Charges for Secondary PSAPs and Backup PSAPs will be billed at the rates set forth in Contracting customer's Pricing Schedule.
11. Service Activation and Billing
• Service Activation Committed Date
AT&T will establish a Service Activation Committed Date after receipt of a Service Order. The Service Activation Committed Date is the mutually
agreed upon date that a new,moved or changed service component will be made available to customer.
• Service Activation Date and Service Activation
The Service Activation Date for the Service and/or Service Component occurs when AT&T provides notice that the Service transition is complete and
the Service and/or Service Component is available for use by the PSAP or Host location. Service Activation is deemed to have occurred regardless
of the readiness of the Customer Premise or the provision status of other Customer components.
Customer has 30 days from AT&T's notice of Service Activation to provide written notice of any issues with the Service. Upon completion of such
corrective actions AT&T shall provide a new notice of Service Activation,and the Customer will have 30 days from receipt of the new Service Activation
Date to provide AT&T written notice on any remaining issues with the Service.
If Contracting customer does not provide written notice of an issue by the end of 30 days,then it shall be deemed that Contracting customer accepted
the Service.
• Billing
AT&T ESlnet Service charges are applicable upon Service Activation of the Service.
If AT&T is unable to install or otherwise complete the Service Activation due to a delay caused by Customer(including the Customer or Customer Site
not being ready),AT&T may begin billing for the Service and/or Service Component.
12. Order Cancellation
The Minimum Payment Period(MPP)for each service component provided by AT&T ESlnet is noted in the Pricing Schedule. The Minimum Payment
Period will start upon Service Activation. If the Contracting customer terminates Service or a service component at a Site prior to the completion of a
Minimum Payment Period, contracting customer shall pay Termination Charges for services equal to one-hundred percent (100%) of the monthly
recurring charges for the months remaining in the MPP per service component.
For local access and special construction, an equitable adjustment in the contract price shall be made to AT&T for completed service, including
amounts that are due to any Local Access provider(s), but no amount shall be allowed for anticipated profit on unperformed services.
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13. Policies and Procedures
Customer shall be responsible for complying with the policies and procedures for the use of AT&T ESlnet that AT&T may issue from time to time. Any
policies and procedures issued by AT&T shall not take precedence over the terms of Customer's agreement, Contracting customer's Pricing Schedule
or this Service Guide. Such policies and procedures will address,among other things,ordering procedures,customer service issues and maintenance
windows
14. Glossary
Glossary
Term/Acronym Description/Definition
9-1-1 A three-digit telephone number to facilitate the reporting of an emergency
requiring response by a public safety agency.
Aggregation Sites A regional AT&T Central Office location that houses the Legacy Network Gateway
(LNG)which delivers IP traffic to a Core Processing Node, and has the ability to
convert legacy TDM traffic to IP traffic.
Automatic Location Identification(ALI) The automatic display at the PSAP of the caller's telephone number, the
address/location of the telephone and supplementary emergency services
information of the location from which a call originates.
Automatic Number Identification(ANI) Telephone number associated with the access line from which a 9-1-1 call
originates.
AT&T Virtual Private Network(AVPN) An encrypted tunnel between a pair of network components that provides secure
communications across a public network like the Internet.
Border Control Function(BCF) Provides session border control and firewall functionality in accordance with the
NENA 08-003 specification. The BCF inspects, modifies and controls Session
Initiation Protocol (SIP) signaling and associated media where the ESlnet and
agency interconnect and where the ESlnet connects with service provider
networks. The BCF mitigates security threats, resolves interoperability problems
and ensures reliable SIP-based communications.
Call Bridging The act of adding an additional party to an existing call; i.e., the origination of
another leg on an existing call to include an additional party.With Call Bridging,
the party adding the additional party remains connected to the call after the
additional party is added
Call Routing The capability to selectively route the 9-1-1 call to the appropriate PSAP.
Call Transfer The act of adding an additional party to an existing call; i.e., the origination of
another leg on an existing call to include an additional party. With Call Transfer,
the party adding the additional party may disconnect before the additional party
answers.
Centralized Automatic Message Accounting(CAMA) An automatic message accounting system that records data regarding user-dialed
calls and serves more than one switch from a central location.
Central Office(CO) A telephone company building in which telephone equipment is installed and
where the outside cable plant connects to the Central Office switches. The
location where telephones are switched in the local loop. Also called a local office
or end office. A Local Exchange Company(LEC)location from which it furnishes
telecommunications services.
Class of Service(CoS) A parameter used in data and voice protocols to differentiate the types of payloads
contained in the packet being transmitted.The objective of such differentiation is
generally associated with assigning priorities to the data payload or access levels
to the telephone call.
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Glossary
Term/Acronym Description/Definition
Contracting Customer Contracting Customer refers to the entity that has entered into a contract with
AT&T for the purchase of AT&T ESlnet service;however, it may not be the same
entity as the Customer using AT&T ESlnet.For example,a State may contract for
AT&T ESlnet service on a statewide basis and will be considered the Contracting
Customer, while individual PSAPs using AT&T ESlnet within the State are
considered Customers. The Contracting Customer may be the same as the
Customer, e.g., where a PSAP both contracts for and uses the AT&T ESInetTM
service.
Core Call Processing Node A common computing infrastructure that enables centralized IP call routing
services and application control and management for the overall AT&T ESInetTM
solution infrastructure
Customer Customer means a municipality or other state or local government unit, or an
authorized agent of one (1) or more municipalities or other state or local
government units to whom authority has been lawfully delegated to respond to
public emergency telephone calls, at a minimum, for emergency police and fire
services through the use of one (1) telephone number(9-1-1) and which have
purchased and are using AT&T ESInetT"' Service, Customers may consist of one
PSAP or several PSAPs, in which case, such PSAPs are "affiliates" of the
Customer.
Customer Premises A location designated by the Customer for the purposes of connecting to the
Service(s).
PSAP Customer Premises Equipment(CPE) Refers to equipment provided by Customer at the demarc on Customer Premises.
E9-1-1 A telephone system which includes network switching, database and Public
Safety Answering Point premises elements capable of providing automatic
location identification data,selective routing,selective transfer,fixed transfer,and
a call back number.
The term also includes any enhanced 9-1-1 service so designated by the Federal
Communications Commission in its Report and Order in WC Docket Nos.04-4-46
and 05-196,or any successor proceeding.
Emergency Call Routing Function(ECRF) A functional element in an ESlnet which is a LoST protocol server where location
information(either civic address or geo-coordinates)and a Service URN serve as
input to a mapping function that returns a URI used to route an emergency call
toward the appropriate PSAP for the caller's location or towards a responder
agency.
Emergency Service IP Network(ESlnet) ESlnets use broadband, packet switched technology capable of carrying voice
plus large amounts of varying types of data using Internet Protocols and
standards. ESlnets are engineered, managed networks, and are intended to be
multi-purpose, supporting extended Public Safety communications services in
addition to 9-1-1.
Emergency Service Number(ESN) An ESN is a number,typically three to five digits in length,that maps to a primary
9-1-1 call handler (usually a PSAP), and a set of emergency service agencies
(e.g., law enforcement, fire, emergency medical) service that serve a specific
range of addresses within a particular geographical area, or Emergency Service
Zone(ESZ).
Emergency Services Routing Proxy(ESRP) An D functional element which is a SIP proxy server that selects the next hop
routing within the ESlnet based on location and policy. There is an ESRP on the
edge of the ESlnet. There is usually an ESRP at the entrance to an NG9-1-1
PSAP. There may be one or more intermediate ESRPs between them.
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Glossary
Term/Acronym Description/Definition
End Office(EO) The telephone-switching center that initiates a 9-1-1 call. Also known as Central
Office(CO).
Function of Code Routing(FOCR) A standard vehicle for exchanging the information needed to enable selective
routing and ALI steering between competitive database
providers.
Geographic Information System(GIS) A system designed to capture,store, manipulate,analyze, manage, and present
all types of spatial or geographical data.
13 Public Safety Answering Point(i3 PSAP) A PSAP that is capable of receiving IP-based signaling for delivery of emergency
calls and for originating calls and is conformant to NENA specifications for such
PSAPs.
Internet Protocol(IP) A protocol used for communicating data across a packet switched internetwork
using the Internet Protocol Suite(TCP/IP).
Legacy Network Gateway(LNG) A signaling and media interconnection point between callers in legacy
wireline/wireless originating networks and the i3 architecture, so that i3 PSAPs
are able to receive emergency calls from such legacy networks.
Legacy PSAP Gateway(LPG) An NG9-1-1 Functional Element which provides an interface between an ESlnet
and an un-upgraded PSAP. Ref: NENA 08-003
Legacy Selective Router(LSR) The LSR provides an interface between a 9-1-1 Selective Router and an ESlnet,
enabling calls to be routed and/or transferred between Legacy and NG networks.
A tool for the transition process from Legacy 9-1-1 to NG9-1-1.
Local Access Connection(LAC) The physical link or circuit that connects the telecommunication service providers
network to the AT&T ESlnet demarcation point
Mobile Positioning Center(MPC) The MPC is a Functional Entity that provides an interface between the wireless
originating network and the Emergency Services Network. The MPC/GMLC
retrieves, forwards,stores and controls position data within the location services
network. It interfaces with the location server (e.g., Position Determining Entity
(PDE)) for initial and updated position determination. The MPC/GMLC restricts
access to provide position information only while an emergency call is active.
Multiprotocol Label Switching(MPLS) A type of data-carrying technique for high-performance telecommunication
networks. MPLS directs data from one network node to the next based on short
path labels rather than long network addresses, avoiding complex lookups in a
routing table.
National Emergency Number Association(NENA) The National Emergency Number Association is a not-for-profit corporation
established in 1982 to further the goal of"One Nation-One Number." NENA is a
networking source and promotes research, planning and training. NENA strives
to educate, set standards and provide certification programs, legislative
representation and technical assistance for implementing and managing 9-1-1
systems.
Network Termination Equipment(NTE) Company provided equipment that allows proper connections, management and
monitoring to either a legacy or IP enabled PSAP or Host. Equipment may
include:cabinets with Router,Switch or other Network edge equipment.
Nonrecurring Charge(NRC) The initial charge, usually assessed on a one-time basis,to initiate and establish
service.
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AT&T Emergency Service IP NetworkTM (AT&T ESInetTM)
Glossary
Term/Acronym Description/Definition
Next Generation 9-1-1 (NG 9-1-1) NG 9-1-1 is an Internet Protocol (IP)-based system comprised of managed
Emergency Services IP networks (e.g., AT&T ESInetTM), functional elements
(applications), and databases that replicate traditional E9-1-1 features and
functions and provides additional capabilities. NG9-1-1 is designed to provide
access to emergency services from all connected communications sources and
provide multimedia data capabilities for Public Safety Answering Points(PSAPs)
and other emergency service organizations.
Offnet Other networks or telephone numbers outside of the Customer AT&T ESlnet. For
example: non-emergency stations outside of the Customer contracted ESlnet.
Originating Service Provider(OSP) The telephone service provider that will be delivering NG 9-1-1 traffic to the AT&T
ESInetTM via the AT&T DACS.
PSAP Abandonment Device(PAD) The PAD is a device that can be used when a PSAP is abandoned due to a
catastrophic event or to support manned versus un-manned operating hours.
Points of Interconnection(POls) Used to show the physical interface between two different carriers,such as a local
exchange carrier(LEC) and a wireless carrier or an LEC and an Interexchange
Carrier(IXC). This demarcation point often defines responsibility as well serving
as a point for testing.
Points of Presence(POP) The point at which two or more different networks or communication devices build
a connection with each other.
Public Safety Answering Point(PSAP) Public Safety Answering Point(PSAP):An entity responsible for receiving 9-1-1
calls and processing those calls according to a specific operational policy.
Public Switched Telephone Network(PSTN) The network of equipment, lines, and controls assembled to establish
communication paths between calling and called parties in North. America. The
phone system, including the Network.
Recurring Charges The charges to the Customer, usually monthly, for services, facilities and
equipment,that continue for the agreed upon duration of the service.
Selective Router Data Base(SRDB) The routing table that contains telephone number to ESN relationships which
determines the routing of 9-1-1 calls.
Session Initiation Protocol(SIP) A signaling protocol, widely used for setting up and tearing down multimedia
communications sessions such as voice and video calls over the internet.
Service Activation Commitment Date The mutually agreed upon date that a new,moved or changed service component
will be made available to customer.
Signaling Transfer Point(STP) A router that relays SS7 messages between signaling end-points (SEPs) and
other signaling transfer points (STPs). Typical SEPs include service switching
points(SSPs)and service control points(SCPs).
Short Message Service(SMS) A service typically provided by mobile carriers that sends short(160 characters or
fewer)messages to an endpoint.SMS is often fast,but is not real time.
Text Control Center(TCC) In the Text to 9-1-1 service the Text Control Center (TCC) network element
provides the interworking function between SMS messages from/to a Commercial
Mobile Service Provider(CMSP)and to/from the PSAP.
TTY Device A type of machine that allows people with hearing or speech disabilities to
communicate over the phone using a keyboard and a viewing screen. It is
sometimes called a TDD.
Time Division Multiplexing(TDM) A digital multiplexing technique for combining a number of signals into a single
transmission facility by interweaving pieces from each source into separate time
slots.
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AT&T Emergency Service IP NetworkTM (AT&T ESInetTM)
Glossary
Term/Acronym Description/Definition
Telephone Number(TN) A unique combination of ten digits that identifies the equipment used to place and
receive calls.
Trunk A network communication path connecting two switching systems. A Central
Office circuit terminating in the telephone equipment on the customer's premises.
A circuit between CO and the PSAP.
Valid Destination The correct primary or alternate PSAP,PSTN or tone/treatment designated by the
PSAP.
Voice over Internet Protocol(VoIP) Technology that permits delivery of voice calls and other real-time multimedia
sessions over IP networks.
VoIP Positioning Center(VPC) The VoIP Positioning Center (VPC) is the element that provides routing
information to support the routing of VoIP emergency calls and cooperates in
delivering location information to the PSAP over the existing ALI DB infrastructure.
The VPC su ports access to the routing data in the ERDB.
Service Level Agreement(SLA)
1. General AT&T ESInetTM SLA Terms
1.1. General SLA Terms
AT&T has established performance objectives for its AT&T ESInetTM Service. While AT&T does not guarantee performance,AT&T will provide credits
to an eligible Customer when a performance objective is not met. The performance objectives and the associated credits shall be referred to as a
Service Level Agreement or"SLA." If an SLA states that a Customer is eligible for an AT&T ESlnet SLA credit,this means that the Customer is eligible
to receive specified credit associated with a missed service level objective, subject to the terms, definitions and any exclusions or limitations stated
herein. All SLA credits are limited to,and will be credited against,Customer's MRCs for call routing services at an affected Customer site.
1.1.1. Definitions
"Outage"is defined as an occurrence within the AT&T ESlnet Service(including managed NTE and/or the AT&T-provided access)that results in the
inability of Customer to receive or transfer ESlnet calls for more than one minute.
"Maintenance" time can be either for"Scheduled Maintenance" or"Emergency Maintenance". "Scheduled Maintenance" is maintenance, repair or
updating activities that are performed during a maintenance window established by AT&T or a maintenance window agreed to by AT&T and Customer.
AT&T may also perform Scheduled Maintenance by providing Customer a minimum of five(5) business days' notice prior to the day the Scheduled
Maintenance will occur. "Emergency Maintenance" is unscheduled maintenance, repair or updating activities that are necessary in order to protect
AT&T facilities, network services or the security of Customer equipment or property. AT&T will attempt to provide reasonable notice to the Customer
when AT&T determines that it is required to perform Emergency Maintenance prior to the maintenance activity being performed.
1.1.2. SLA Claims
To be eligible for a SLA Credit,Customer must:(a)open a trouble ticket within 2 weeks of the day AT&T failed to meet the SLA performance objective
or that customer otherwise became eligible for the SLA service credit.;(b)notify AT&T in writing of a claim within 30 days of the performance objective
failure, pursuant to the notice provisions of their Agreement. All claims submitted by Customer shall include the AT&T trouble ticket number or
provisioning order number,date and time of the Outage or the other event that Customer believes makes it eligible for a SLA credit. AT&T shall verify
and determine Customer's eligibility for an SLA service credit.
1.1.3. SLA Claims Limitations
Any SLA credit paid to Customer shall constitute the sole and exclusive remedy available to Customer for a failure by AT&T to meet a performance
objective. Customer may only receive Service credits equal to one(1)month's Covered Charge for any affected PSAP in a given calendar month.
1.2. SLA Exclusions
SLAs do not apply if Customer and AT&T agree to another remedy for the same interruption, deficiency,degradation, or delay affecting the Service
Component subject to the SLA.
AT&T is not responsible for failure to meet an SLA resulting from:
• Negligent conduct or misuse of the Service by Customer;
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AT&T Emergency Service IP NetworkTM (AT&T ESInetTM)
• The failure or deficient performance of power,equipment,services or systems not provided/maintained by AT&T;
• The conduct or performance of a third-party service provider providing service to Customer;
• A PSAP/Host location that has not been actively in-use(e.g.,calls made to or from the PSAP/Host location)for a minimum of 30 calendar days;
provided,however,such exclusion does not apply to the On Time Provisioning SLA.);
• Customer requested or caused delays or Customer's election to not release a Service Component for testing and/or repair;
• Force Majeure;
• Service interruptions,deficiencies,degradations or delays:
o Due to network or LAN components not provided by AT&T;
o Due to ESlnet network connections or local access where complete physical access and POP diversity to the PSAP or Host location is not
provided;
o Due to access lines or Customer Premise Equipment ("CPE"), whether provided by AT&T or others (except as specifically provided in a
particular SLA),including CPE trunk volume;
o Due to actions taken by Customer resulting in call quality issues(e.g., CPE trunk volume power too high/low,customer equipment.);
o Due to the failure of PSAP call handling equipment and software;
o Due to the time period when AT&T or its agents were not afforded access to the premises where access lines associated with the AT&T
transport service are terminated or AT&T CPE is located;
o During Maintenance of a Service Component,or for the implementation of a Customer order;
o Due to insufficient bandwidth/concurrent call capacity ordered by Customer.(See table in section 2.2 ESI Network Connections of the Service
Guide for ESlnet Network Connections);
o Due to faults or failures by Originating Service Providers;
o Due to testing and/or repair related to the use of a Service Component by Customer;
o Due to failed test call(s)of less than 10(ten)seconds;and
o When a PSAP receives less than 20 calls per day for purposes of the Voice Quality SLA.
For all SLA claims, if the same occurrence causes AT&T to fail to meet more than one SLA applicable to a Customer Site, Customer is eligible to
receive a credit under only one SLA.Additionally,Customer may receive:
• Credits for an affected Customer Site in a given month equal to the total discounted monthly Covered Charge for the Site in a given calendar
month.
Use of Alternate Service:If Customer elects to use another means of communications during the period of interruption,Customer is solely responsible
for the alternate communication service, including any associated charges.
2. Service Level Agreement Performance Objectives
2.1. SLA On-Time Provisioning
The performance objective for the On-Time Provisioning SLA relates to activating a new PSAP or Host location for the Service by the Service Activation
Committed Date. The Service Activation Committed Date is the mutually agreed upon date that a new, moved or changed Service and/or Service
Component will be made available to customer. The Service Activation Date for the Service is the date AT&T provides notice that the Service is
available for use by the PSAP or Host location.("Service Activation").
If AT&T does not meet this performance objective for On-Time Provisioning SLA, Customer may be entitled to a one-time SLA credit equal to one(1)
month's discounted MRCs for call routing service for the applicable Service site,after the Service Activation is completed.
2.2. Service Availability/Time to Restore SLA
The performance objective for the Site Availability/Time to Restore SLA is for the Service Site Availability to be 100%.
Time to Restore is measured from when a trouble ticket is opened by AT&T Customer Care and Customer releases the affected Service Component(s)
to AT&T(in cases where it is necessary for AT&T to diagnose and/or restore a Service Component into use)until the time AT&T Customer Care makes
its first attempt to notify Customer that the issue has been resolved and the Service Components are restored and available for Customer to use.
If AT&T does not meet this performance objective,Customer may be eligible for a Site Availability/Time to Restore SLA credit equal to the Customer's
total discounted MRCs for call routing services for the affected PSAP sites, multiplied by a percentage based on the duration of(Time to Restore)the
Outage,as set forth in the Site Availability/Time to Restore SLA Credit Table below.
Site Availability/Time to Restore SLA Credit Table
Time to Restore- Time to Restore-
Equal to or Greater Than Less than Credit Percentage
1 minute 2 hours 5%
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AT&T Emergency Service IP NetworkTM (AT&T ESInetTM)
Site Availability/Time to Restore SLA Credit Table
Time to Restore- Time to Restore-
Equal to or Greater Than Less than Credit Percentage
2 hours 4 hours 10%
4 hours 8 hours 15%
8 hours 16 hours 20%
16 hours > 16 hours 40%
2.3. PSAP Call Delivery
The performance objective for the PSAP Call Delivery SLA is for calls received into the Service in any given calendar month delivered to a Valid
Destination.
The PSAP Call Delivery SLA is not met in a calendar month if AT&T fails to deliver to a Valid Destination:
• one(1)or more call(s)if fewer than 100,000 calls are presented in a calendar month,or
• more than 001%of the total calls if 100,000 or more calls are presented in a calendar month.
If AT&T does not meet this performance objective and fails to remedy the issues within one (1) month following the month AT&T did not meet its
performance objective,Customer may be entitled to a one-time SLA credit equal to 5%of the discounted MRCs for call routing services for the impacted
PSAP.
2.4. SLA Voice Quality
The performance objective for Voice Quality SLA is for the Daily Predicted MOS (PMOS) value per PSAP to be 3.5 or more for G.711 codec as
measured by AT&T,where the ideal PMOS score for the G.711 codec is 4.3. The Service will monitor the IP audio packets from the AT&T ESlnet
demarcation point into the Core Call Processing Nodes and from the PSAP (from the Customer demarcation point) into the Core Call Processing
Nodes. The Daily PSAP PMOS value will be based on an average of the per call PMOS scores over a 24-hour calendar day.
If AT&T does not meet this performance objective and the Voice Quality SLA falls below the performance objective for three consecutive days in a
given calendar month and AT&T is unable to restore Service to meet the performance objective within 30 days of the failure,the Customer may be
entitled to a one time SLA credit equal to 5%of the discounted MRCs for call routing service for the impacted PSAP(s).
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AT&T AT&T ESInetTM
Quotation for Quotation Information
911 Agency: City of Corpus Christi Quote Date: 6/6/2025
Contact: Christopher Williams Quote Expiration Date: 8/5/2025
Email: Christopherw@cctexas.com 911 Application Sales Executive: Donna Pair
Phone#: 361-886-2612 911 Technical Sales Consultant: Billy Blankenship
DescriptionEnd User End User
Billed AT&T Unit S FEencled Price IFId User Unit ' Extended Pric
rLine#
1 Ingress-Selective Router,per Port - 18 $ 12.16 $ 218.88 $ - -
2 Managed 10M Connection(Primary) - 1 $ 997.62 $ 997.62 $ - -
3 Managed 10M Connection(Secondary) - 1 $ 397.94 $ 397.94 $ - -
4 20M Switched Ethernet*(Primary) - 1 $ 643.26 $ 643.26 $ - -
S 20M Switched Ethernet*(Secondary) - 1 $ 643.26 $ 643.26 $ -ESInetTM PSAP Population Charges
Call Routing per Population(person)
6 Corpus Christi PD TX-PSAP-ID-839 316,595 316,000 $ 0.10 $ 31,600.00 $ - $ -
Backup PSAP-Call Routing
7 Corpus Christi EOC TX-PSAP-ID-11978 0 1 $ 500.00 $ 500.00 $ - $ -
•
7 Transitional Data Management Service(TDMS) 316,595 316,595 $ 0.01 $ 3,165.95 $ 0.10 $31,659.50
FirstNet Wireless Backup(FNWB)Bundle - 1 $ 600.00 $ 600.00 $ 6,000.00 $6,000.00
Total i Contract Value: $ 2,363,674.10
Note:
Pricing does not include any Municipal/Regulatory charges or Special Construction
Pricing is based on a 60 month agreement.
Layer 3 POP Diversity included.
Monthly Population Charge is rounded to the nearest 1,000 in population
Population is based on current US Census data:https://www.census.gov/quickfacts/fact/table/corpuschristicitytexas/PST04S223 NNW
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AT&T AT&T ESI netTM
911 Agency: City of Corpus Christi Quote Date: 6/6/2025
Contact: Christopher Williams Quote Expiration Date: 8/5/2025
Email: Christopherw@cctexas.com 911 Application Sales Executive: Donna Pair
Phone#:361-886-2612 911 Technical Sales Consultant: Billy Blankenship
839 Corpus Christi PD TX 321 John Sartain ST Corpus Christi,TX Primary In Footprint 316,595
11978 Corpus Christi EOC TX 2402 Leopard Street,Corpus Christi,TX Secondary In Footprint 0
Note:
Population is based on current US Census data:https://www.census.gov/quickfacts/fact/table/corpuschristicitytexas/PST045223
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