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HomeMy WebLinkAboutC2026-033 - 3/17/2026 - Approved -� SERVICE AGREEMENT NO. 7039 ' SCADA System Suite and Support for Gas Operations THIS Web-Based SCADA System Suite and Support Services Agreement ("Agreement") is entered into by and between the City of Corpus Christi, a Texas home- rule municipal corporation ("City") and eLynx Technologies, LLC ("Contractor"), effective upon execution by the City Manager or the City Manager's designee ("City Manager"). WHEREAS, Contractor has bid to provide Web-Based SCADA System Suite and Support Services in response to Request for Bid/Proposal No. 7039 ("RFB/RFP"), which RFB/RFP includes the required scope of work and all specifications and which RFB/RFP and the Contractor's bid or proposal response, as applicable, are incorporated by reference in this Agreement as Exhibits 1 and 2, respectively, as if each were fully set out here in its entirety. NOW, THEREFORE, City and Contractor agree as follows: 1. Scope. Contractor shall provide Web-Based SCADA System Suite and Support Services ("Services") in accordance with the attached Scope of Work, as shown in Attachment A, the content of which is incorporated by reference into this Agreement as if fully set out here in its entirety, and in accordance with Exhibit 2. 2. Term. (A) The term of this Agreement is three years beginning on the date provided in the Notice to Proceed from the Contract Administrator or the City's Procurement Division. The parties may mutually agree to renew the term of this Agreement for up to zero additional zero-month periods (each an "Option Term"), provided, the parties do so in writing prior to the expiration of the original term or the then-current Option Term. (B) At the end of the term of this Agreement or the final Option Term, the Agreement may, at the request of the City and prior to expiration of the term or final Option Term, continue on a month-to-month basis for up to six individual months with compensation at the appropriate pro rata amount, based on the amount listed in Attachment B, for a month-to-month term. The Contractor may opt out of this continuing term by providing notice to the City at least 30 days prior to the expiration of the term or final Option Term. During any month-to-month term, either party may terminate the Agreement upon 30 days' advance written notice to the other party. Service Agreement-eLynx Technologies Page 1 of 8 3. Compensation and Payment. This Agreement is for an amount up to $307,125.00, subject to approved amendments and changes. Payment will be made for Services performed and accepted by the City within 30 days of the invoice date, subject to receipt of an acceptable invoice. Expenditures and reimbursement requests for any travel by the Contractor, if applicable to this Agreement, must be in accordance with the City's Travel Policy, a copy of which will be provided upon request. All pricing must be in accordance with the attached Quote/Bid/Pricing Schedule, as shown in Attachment B, the content of which is incorporated by reference into this Agreement as if fully set out here in its entirety. Invoices must be mailed to the following address, with a copy provided to the Contract Administrator: City of Corpus Christi Attn: Accounts Payable P.O. Box 9277 Corpus Christi, TX 78469-9277 4. Contract Administrator. The Contract Administrator designated by the City is responsible for approval of all phases of performance and operations under this Agreement, including deductions for non-performance and authorizations for payment. The City's Contract Administrator for this Agreement is as follows: Maria Morales Gas Operations Dept. 361-885-6945 MariaM@corpuschristitx.gov 5. Insurance; Bonds. (A) Before performance can begin under this Agreement, the Contractor must deliver a certificate of insurance ("COI"), as proof of the required insurance coverages, to the City's Risk Manager and the Contract Administrator. Additionally, the COI must state that the City will be given at least 30 days' advance written notice of cancellation, material change in coverage, or intent not to renew any of the policies. The City must be named as an additional insured. The City Attorney must be given copies of all insurance policies within 10 days of the City Manager's written request. Insurance requirements are as stated in Attachment C, the content of which is incorporated by reference into this Agreement as if fully set out here in its entirety. (B) In the event that a payment bond, a performance bond, or both, are required of the Contractor to be provided to the City under this Agreement before performance can commence, the terms, conditions, and amounts required in the bonds and appropriate surety information are as included in the RFB/RFP or as may be stated on Attachment C, and such content is incorporated here in this Service Agreement-eLynx Technologies Page 2 of 8 Agreement by reference as if each bond's terms, conditions, and amounts were fully set out here in their entireties. 6. Purchase Release Order. For multiple-release purchases of Services to be provided by the Contractor over a period of time, the City will exercise its right to specify time, place and quantity of Services to be delivered in the following manner: any City department or division may send to Contractor a purchase release order signed by an authorized employee of the department or division. The purchase release order must refer to this Agreement, and Services will not be rendered until the Contractor receives the signed purchase release order. 7. Inspection and Acceptance. City may inspect all Services and products supplied before acceptance. Any Services or products that are provided but not accepted by the City must be corrected or re-worked immediately at no charge to the City. If immediate correction or re-working at no charge cannot be made by the Contractor, a replacement service may be procured by the City on the open market and any costs incurred, including additional costs over the item's bid/proposal price, must be paid by the Contractor within 30 days of receipt of City's invoice. 8. Warranty. (A) The Contractor warrants that all products supplied under this Agreement are new, quality items, fit for their intended purpose, and of good material and workmanship. The Contractor warrants that it has clear title to the products and that the products are free of liens or encumbrances. (B) In addition, the products purchased under this Agreement shall be warranted by the Contractor or, if indicated in Attachment D by the manufacturer, for the period stated in Attachment D. Attachment D is attached to this Agreement and is incorporated by reference into this Agreement as if fully set out here in its entirety. (C) Contractor warrants that all Services will be performed in accordance with the standard of care used by similarly situated contractors performing similar services. 9. Quality/Quantity Adjustments. Any Service quantities indicated on the Quote/Bid/Pricing Schedule are estimates only and do not obligate the City to order or accept more than the City's actual requirements nor do the estimates restrict the City from ordering less than its actual needs during the term of the Agreement and including any Option Term. Substitutions and deviations from the City's Service and/or product requirements or applicable specifications are prohibited without the prior written approval of the Contract Administrator. Service Agreement-eLynx Technologies Page 3 of 8 10. Non-Appropriation. The continuation of this Agreement after the close of any fiscal year of the City, which fiscal year ends on September 30th annually, is subject to appropriations and budget approval specifically covering this Agreement as an expenditure in the City's budget, and it is within the sole discretion of the City's City Council to determine whether or not to fund this Agreement. The City does not represent that a budget item will be adopted, as that determination is within the City Council's sole discretion when adopting each fiscal budget. 11. Independent Contractor. Contractor shall perform the Services and work required by this Agreement as an independent contractor and will furnish such Services in its own manner and method, and under no circumstances or conditions will any agent, servant or employee of the Contractor be considered an employee of the City. 12. Subcontractors. In performing the Services, the Contractor will not enter into subcontracts or utilize the services of subcontractors. 13. Amendments. This Agreement may be amended or modified only in writing and executed by an authorized representative of each party. 14. Waiver. No waiver by either party of any breach of any term or condition of this Agreement waives any subsequent breach of the same. 15. Taxes. Reserved. 16. Notice. Any notice required under this Agreement must be given by fax, hand delivery, or certified mail, postage prepaid, and is deemed received on the day faxed or hand-delivered or on the third day after postmark if sent by certified mail. Notice must be sent as follows: IF TO CITY: City of Corpus Christi Attn: Maria Morales, Contracts/Funds Administrator Gas Operations Department 4225 S. Port Ave., Corpus Christi, TX 78415 Phone: 361-885-6945 Fax: N/A IF TO CONTRACTOR: eLynx Technologies, LLC Attn: Samantha McPheter, President and CEO 2431 E. 61 st St., Ste 660, Tulsa, OK 74136 Phone: 918-493-8620 Fax: N/A Service Agreement-eLynx Technologies Page 4 of 8 17. CONTRACTOR SHALL FULLY INDEMNIFY, HOLD HARMLESS, AND DEFEND THE CITY OF CORPUS CHRISTI AND ITS OFFICERS, EMPLOYEES, AND AGENTS ("INDEMNITEES") FROM AND AGAINST ANY AND ALL LIABILITY, LOSS, CLAIMS, DEMANDS, SUITS, AND CAUSES OF ACTION OF WHATEVER NATURE, CHARACTER, OR DESCRIPTION ON ACCOUNT OF PERSONAL INJURIES, PROPERTY LOSS, OR DAMAGE, OR ANY OTHER KIND OF INJURY, LOSS, OR DAMAGE, INCLUDING ALL EXPENSES OF LITIGATION, COURT COSTS, ATTORNEYS' FEES AND EXPERT WITNESS FEES, WHICH ARISE OR ARE CLAIMED TO ARISE OUT OF OR IN CONNECTION WITH THE PERFORMANCE OF THIS AGREEMENT BY THE CONTRACTOR OR RESULTS FROM THE NEGLIGENT ACT, OMISSION, OR FAULT OF THE CONTRACTOR OR ITS EMPLOYEES OR AGENTS. CONTRACTOR MUST, AT ITS OWN EXPENSE, INVESTIGATE ALL CLAIMS AND DEMANDS, ATTEND TO THEIR SETTLEMENT OR OTHER DISPOSITION, DEFEND ALL ACTIONS BASED THEREON WITH COUNSEL SATISFACTORY TO THE CITY ATTORNEY, AND PAY ALL CHARGES OF ATTORNEYS AND ALL OTHER COSTS AND EXPENSES OF ANY KIND ARISING OR RESULTING FROM ANY SAID LIABILITY, DAMAGE, LOSS, CLAIMS, DEMANDS, SUITS, OR ACTIONS. THE INDEMNIFICATION OBLIGATIONS OF CONTRACTOR UNDER THIS SECTION SHALL SURVIVE THE EXPIRATION OR EARLIER TERMINATION OF THIS AGREEMENT. 18. Termination. (A) The City may terminate this Agreement for Contractor's failure to comply with any of the terms of this Agreement. The City must give the Contractor written notice of the breach and set out a reasonable opportunity to cure. If the Contractor has not cured within the cure period, the City may terminate this Agreement immediately thereafter. (B) Alternatively, the City may terminate this Agreement for convenience upon 30 days' advance written notice to the Contractor. 19. Owner's Manual and Preventative Maintenance. Contractor agrees to provide a copy of the owner's manual and/or preventative maintenance guidelines or instructions if available for any goods purchased by the City pursuant to this Agreement. Contractor must provide such documentation upon delivery of such goods and prior to receipt of the final payment by the City. 20. Limitation of Liability. Each party's maximum pecuniary liability under this Agreement is limited to the total amount of compensation shown listed in Section 3 of this Agreement. In no event shall either party be liable for incidental, consequential, or special damages. Service Agreement-eLynx Technologies Page 5 of 8 21. Assignment. No assignment of this Agreement by the Contractor, or of any right or interest contained herein, is effective unless the City Manager first gives written consent to such assignment. The performance of this Agreement by the Contractor is of the essence of this Agreement, and the City Manager's right to withhold consent to such assignment is within the sole discretion of the City Manager on any ground whatsoever. 22. Severability. Each provision of this Agreement is considered to be severable and, if, for any reason, any provision or part of this Agreement is determined to be invalid and contrary to applicable law, such invalidity shall not impair the operation of nor affect those portions of this Agreement that are valid, but this Agreement shall be construed and enforced in all respects as if the invalid or unenforceable provision or part had been omitted. 23. Order of Precedence. In the event of any conflicts or inconsistencies between this Agreement, its attachments, and exhibits, such conflicts and inconsistencies will be resolved by reference to the documents in the following order of priority: A. this Agreement (excluding attachments and exhibits); B. its attachments; C. the bid solicitation document including any addenda (Exhibit 1 ); then, D. the Contractor's bid response (Exhibit 2). 24. Certificate of Interested Parties. Contractor agrees to comply with Texas Government Code Section 2252.908, as it may be amended, and to complete Form 1295 "Certificate of Interested Parties" as part of this Agreement if required by law. 25. Governing Law. Contractor agrees to comply with all federal, Texas, and City laws in the performance of this Agreement. The applicable law for any legal disputes arising out of this Agreement is the law of the State of Texas, and such forum and venue for such disputes is the appropriate district or county court in Nueces County, Texas. In accordance with Chapter 2271 , Texas Government Code, if this contract has a value of $100,000 or more paid wholly or partly from public funds and the Contractor has 10 or more full-time employees, Contractor verifies that the Contractor does not boycott Israel and will not boycott Israel during the term of this Agreement. In accordance with Chapter 2274, Texas Government Code, Contractor verifies that the Contractor does not have a practice, policy, guidance, or directive that discriminates against a firearm entity or firearm trade association and will not discriminate during the term of the Agreement against a firearm entity or fire trade association. In accordance with Chapter 2276, Texas Government Code, Contractor verifies that the Contractor does not boycott energy companies and will not boycott energy companies during the term of this Agreement. Service Agreement-eLynx Technologies Page 6 of 8 26. Public Information Act Requirements. This paragraph applies only to agreements that have a stated expenditure of at least $1,000,000 or that result in the expenditure of at least $1 ,000,000 by the City. The requirements of Subchapter J, Chapter 552, Government Code, may apply to this contract and the Contractor agrees that the contract can be terminated if the Contractor knowingly or intentionally fails to comply with a requirement of that subchapter. 27. Entire Agreement. This Agreement constitutes the entire agreement between the parties concerning the subject matter of this Agreement and supersedes all prior negotiations, arrangements, agreements and understandings, either oral or written, between the parties. (Signature Page Follows) Service Agreement-eLynx Technologies Page 7 of 8 CONTRACTOR Signature: ��- Printed Name: Samantha McPheter Title: President and CEO Date: 03/13/2026 CITY OF CORPUS CHRISTI 03/21/2026 ser�io-viiias arz"T2ez6 89.4o.eB eE3T Sergio Villasana Date Director, Finance & Procurement Res.033885 Authori,ed By Reviewed by: COL 7Ci1 3/17/2026 CGa �On slfh 03/13/2026 RH/SB Contracts Manager Date Approved as to form: --_„ tlz' abeth 03/18/2026 Stephanie Box For SSIS�ttariftjjj3Xft 2026 orney 5: Date Rebecca Huerta City Secretary Attached and Incorporated by Reference: Attachment A: Scope of Work Attachment B: Quote/Bid/Pricing Schedule Attachment C: Insurance and Bond Requirements Attachment D: Warranty Requirements Incorporated by Reference Only: Exhibit 1 : RFB/RFP No. 7039 Exhibit 2: Contractor's Bid/Proposal Response Service Agreement-eLynx Technologies Page 8 of 8 ATTACHMENT A: SCOPE OF WORK Background Summary: eLynx will provide SCADA (Supervisory Control and Data Acquisition) services to CCGas over a three-year period. This service includes comprehensive monitoring and support for 37 sites and accommodates up to 20 additional assets as CCGas expands its infrastructure. The scope aims to improve operational efficiency by streamlining data collection and monitoring processes, enhancing reliability through preventative maintenance and robust hardware solutions, and enabling scalability to support future growth. These services are designed to ensure optimal system performance, minimize downtime, and prepare CCGas's infrastructure for seamless expansion and adaptability to evolving operational demands. SCADA Services for Existing Sites: Under the Basic Tier SCADA Service, eLynx will provide advanced monitoring and control solutions for 37 existing sites. These services are designed to deliver consistent and reliable system performance, offering real-time insights and secure connectivity. A. Service Features: 1 . Automated Data Polling: Scheduled data updates every 15 minutes for continuous operational visibility and performance tracking. 2. Demand Scan Functionality: On-demand retrieval of specific data points for targeted troubleshooting and analysis. 3. Modem Connectivity: Provision of communications airtime for field-installed modems, ensuring uninterrupted data transmission. B. Installation of Multi-Input Kits for New Assets: To support infrastructure expansion, eLynx will install and configure up to 20 new Multi-Input Kits. These kits will enhance CCGas' monitoring capabilities while seamlessly integrating into the existing SCADA framework. C. Service Features: 1 . High-Frequency Data Updates: Scheduled data transmission every five minutes, providing real-time insights into asset performance. 2. Efficient Design: Kits are optimized for scheduled operations without demand scan functionality, enabling resource efficiency. 3. Full System Integration: Hardware and configurations will align perfectly with the current SCADA system to ensure seamless operation. D. Technical Support Services: eLynx will provide ongoing technical support to assist CCGas with effective SCADA system management, troubleshooting, and reporting. E. Service Deliverables: 1 . Optimization of Visualization Tools: Support for configuring monitoring interfaces to enhance system usability. Page 1 of 3 2. Customized Reporting: Tailored operational reports to meet specific CCGas requirements for improved decision-making. 3. Troubleshooting and Consultation: 20 hours annually for resolving system issues, performing upgrades, and offering expert advice. F. Preventive Maintenance: Scheduled preventative maintenance visits will be conducted twice per year to ensure continuous system performance and reduce the risk of downtime. G. Scope of Services: 1 . Thorough On-Site Inspections: Comprehensive evaluations of hardware and software components to identify risks. 2. Proactive Repairs: Immediate resolution of potential issues detected during inspections. 3. Personnel Logistics: Includes travel time (12 hours per visit), accommodation (three nights), and meals for technicians. H. Deliverables: 1 . A minimum of 24 hours of dedicated on-site service per visit. 2. Detailed maintenance reports outlining findings, corrective actions, and recommendations for further enhancements. I. Responsibilities: 1 . eLynx Responsibilities: a. Deliver all outlined services with adherence to industry standards, ensuring timely completion. b. Respond promptly to support requests and address operational issues. c. Conduct maintenance visits and installations with minimal disruption to CCGas's operations. 2. CCGas Responsibilities: a. Provide eLynx with access to all sites and assets covered under this agreement. b. Communicate any changes in operational priorities or asset configurations. c. Approve expenses exceeding the budget for unforeseen costs as necessary. J. Performance Standards: eLynx is committed to achieving the following benchmarks to ensure service quality: 1 . System Uptime: Maintain 99.9% uptime across all monitored sites. 2. Data Accuracy: Deliver precise and reliable data polling and scheduled updates. 3. Timely Responses: Address all technical support requests within 24 hours. 4. Maintenance Punctuality: Complete all scheduled visits and installations on time. Page 2 of 3 K. Special Instructions: eLynx shall provide comprehensive services to support its products and clients, including but not limited to: 1 . Product Defect Management: a. Identification and reporting of any product defects. b. Timely correction and resolution of identified issues to ensure optimal product performance. 2. Installation Assistance: a. Support for the setup and installation of eLynx products and related systems. b. Step-by-step guidance to ensure correct implementation. 3. Configuration Support: a. Assistance in configuring systems and software, aligning with client- specific requirements. b. Troubleshooting and adjustments to address technical challenges during configuration. 4. Technical Support: To ensure uninterrupted client operations, eLynx will provide the following levels of technical and hardware support: L. Technical Support Availability: 1 . 24/7 Coverage: Full technical support is available around the clock, Monday through Friday, to address client inquiries and resolve issues. 2. Standard Business Hours: a. Service and hardware support are available Monday through Sunday, during standard business hours from 7:00 AM to 6:00 PM. b. These hours are aligned with Central Standard Time (CST), based on the local time zone of the City of Corpus Christi, Texas. M. Service Coverage: 1 . Support for both software and hardware components to ensure system reliability. 2. Assistance with diagnostics, maintenance, and performance optimization. N. Emergency Response: Immediate support for critical issues to minimize downtime and mitigate operational impact. City's Point of Contact: Dustin Wilson dustinw@cctexas.com 361-885-6927 (office) 361-400-8284 (city cell) Page 3 of 3 ATTACHMENT B: PRICING SCHEDULE eLy7107 S.Yale Ave.#330 Tulsa,Oklahoma 74136 • Main(918)496-8500 City of Corpus- Current Assets plus New Assets 36 month comments term 3 years service-BASIC TIER SCADA $53,280.00 37 sites online(2 new added late November 2025) SERVICE $26,640.00 Communications airtime for modems installed in the field Basic SCADA Service includes: Data is polled at 15 minute granularity. Demand scan functionality is enabled. Support Fees $9,000.00 Image View,additional support needs, reports,etc.-20 hours per year estimate. Hardware for up to 20 new assets(MULTI $119 Includes 3 years of service,hardware,and setup fees.5-minute INPUT KITS) ,980.00 updates only. An estimate for 20 new sites to be installed in one trip.All sites $9,555.00 must be ready to avoid additional trips necessary. Data is pushed on a scheduled basis, not polled. The kits do not Multi Input Kit Service Includes: have demand scan functionality. Push granularity set to 5 minute intervals. Preventative Maintenance $22,170.00 2 site visits per year-minimum of24 hours, 12 hours travel time and mileage,plus 3 nights hotel/food for estimate Miscellaneous allowance $3,500.00 Freight Allowance $3,000.00 Materials/Parts-Service $60,000.00 To be used for replacement parts. $307,125.00 Page 1 of 1 ATTACHMENT C: INSURANCE AND BOND REQUIREMENTS I. CONTRACTOR'S LIABILITY INSURANCE A. Contractor must not commence work under this contract until all insurance required has been obtained and such insurance has been approved by the City. Contractor must not allow any subcontractor, to commence work until all similar insurance required of any subcontractor has been obtained. B. Contractor must furnish to the City's Risk Manager and Contract Administer one (1) copy of Certificates of Insurance with applicable policy endorsements showing the following minimum coverage by an insurance company(s) acceptable to the City's Risk Manager. The City must be listed as an additional insured on the General liability and Auto Liability policies by endorsement, and a waiver of subrogation endorsement is required on all applicable policies. Endorsements must be provided with Certificate of Insurance. Project name and/or number must be listed in Description Box of Certificate of Insurance. TYPE OF INSURANCE MINIMUM INSURANCE COVERAGE COMMERCIAL GENERAL LIABILITY $1 ,000,000 Per Occurrence including: $1 ,000,000 Aggregate 1 . Commercial Broad Form 2. Premises - Operations 3. Products/ Completed Operations 4. Contractual Liability 5. Independent Contractors 6. Personal Injury- Advertising Injury WORKERS'S COMPENSATION Statutory and complies with Part II (All States Endorsement if Company is of this Exhibit. not domiciled in Texas) Employers Liability $500,000/$500,000/$500,000 C. In the event of accidents of any kind related to this contract, Contractor must furnish the Risk Manager with copies of all reports of any accidents within 10 days of the accident. II. ADDITIONAL REQUIREMENTS A. Applicable for paid employees, Contractor must obtain workers' compensation coverage through a licensed insurance company. The coverage must be written on a policy and endorsements approved by the Texas Department of Insurance. The workers' compensation coverage provided must be in statutory amounts according to Page 1 of 3 the Texas Department of Insurance, Division of Workers' Compensation. An All States Endorsement shall be required if Contractor is not domiciled in the State of Texas. B. Contractor shall obtain and maintain in full force and effect for the duration of this Contract, and any extension hereof, at Contractor's sole expense, insurance coverage written on an occurrence basis by companies authorized and admitted to do business in the State of Texas and with an A.M. Best's rating of no less than A- VII. C. Contractor shall be required to submit renewal certificates of insurance throughout the term of this contract and any extensions within 10 days of the policy expiration dates. All notices under this Exhibit shall be given to City at the following address: City of Corpus Christi Attn: Risk Manager P.O. Box 9277 Corpus Christi, TX 78469-9277 D. Contractor agrees that, with respect to the above required insurance, all insurance policies are to contain or be endorsed to contain the following required provisions: • List the City and its officers, officials, employees, and volunteers, as additional insureds by endorsement with regard to operations, completed operations, and activities of or on behalf of the named insured performed under contract with the City, with the exception of the workers' compensation policy; • Provide for an endorsement that the "other insurance" clause shall not apply to the City of Corpus Christi where the City is an additional insured shown on the policy; • Workers' compensation and employers' liability policies will provide a waiver of subrogation in favor of the City; and • Provide 30 calendar days advance written notice directly to City of any, cancellation, non-renewal, material change or termination in coverage and not less than 10 calendar days advance written notice for nonpayment of premium. E. Within 5 calendar days of a cancellation, non-renewal, material change or termination of coverage, Contractor shall provide a replacement Certificate of Insurance and applicable endorsements to City. City shall have the option to suspend Contractor's performance should there be a lapse in coverage at any time during this contract. Failure to provide and to maintain the required insurance shall constitute a material breach of this contract. F. In addition to any other remedies the City may have upon Contractor's failure to provide and maintain any insurance or policy endorsements to the extent and within the time herein required, the City shall have the right to order Contractor to stop work hereunder, and/or withhold any payment(s) which become due to Contractor hereunder until Contractor demonstrates compliance with the requirements hereof. Page 2 of 3 G. Nothing herein contained shall be construed as limiting in any way the extent to which Contractor may be held responsible for payments of damages to persons or property resulting from Contractor's or its subcontractor's performance of the work covered under this contract. H. It is agreed that Contractor's insurance shall be deemed primary and non-contributory with respect to any insurance or self insurance carried by the City of Corpus Christi for liability arising out of operations under this contract. I. It is understood and agreed that the insurance required is in addition to and separate from any other obligation contained in this contract. No bonds are required for this Service Agreement. 2025 Insurance Requirements Ins. Req. Exhibit 7-11) IT Contracts - Hardware Installation 01/01/2025 Risk Management- Legal Dept. Page 3 of 3 ATTACHMENT D: WARRANTY REQUIREMENTS eLynx honors the manufacturer's warranty for hardware sold to the Company. This is subject to the manufacturer's warranty periods and guidelines. Manufacturers' warranty typically covers defects in materials and workmanship. Damage caused by misuse, abuse, or an act of nature is not covered under the manufacturer's warranties. If it is determined that the hardware failed under the manufacturer's warranty guidelines, the hardware will be replaced under the manufacturer's warranty guidelines. eLynx standard service rates will apply for any on-site work performed by eLynx. Page 1 of 1