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HomeMy WebLinkAbout023835 ORD - 11/09/1999AN ORDINANCE GRANTING TO CLEARSOURCE, INC. A NON-EXCLUSIVE FRANCHISE TO CONSTRUCT, MAINTAIN, AND OPERATE FOR A PERIOD OF FIFTEEN YEARS A CABLE TELEVISION SYSTEM AND FACILITIES AND ADDITIONS THERETO, IN, UNDER, OVER, ALONG, ACROSS AND UPON THE STREETS, LANES, AVENUES, ALLEYS, SIDEWALKS, BRIDGES, RIGHTS-OF-WAY, EASEMENTS, HIGHWAYS AND OTHER PLACES IN THE CITY OF CORPUS CHRISTI, TEXAS, AND PROVIDING FOR PUBLICATION. NOW, THEREFORE, BE IT ORDAINED BY THE CITY COUNCIL OF CORPUS CHRISTI, TEXAS: SECTION 1. That the City Council hereby grants to ClearSource, Inc. a non-exclusive franchise to construct, maintain, and operate for a period of fifteen years, a cable television system and facilities and additions thereto, in, under, over, along, across and upon the streets, lanes, avenues, alleys, sidewalks, bridges, rights-of-way. easements, highways and other places in the City of Corpus Christi, Texas, subject to the terms and conditions of the attached franchise agreement. SECTION 2. Publication will be made in the official publication of the City of Corpus Christi as required by the City Charter of the City of Corpus Christi. 23335 Th4 th oregoin}g o-dinance was read for the first time and passed to its second reading on this the I ay of L'C"1, -1 1999, by the following vote: Samuel L. Neal, Jr. Javier D. Colmenero Melody Cooper Henry Garrett Dr. Arnold Gonzales LLLc ccyfc-- Rex A. Kinnison Betty Jean Longoria John Longoria Mark Scott ( LLk That the 9regoing ordin r e was read for the second time and passed finally on this the Day of ' ,si99Pby the following vote: (1,a( Samuel L. Neal, Jr. Javier D. Colmenero Melody Cooper Henry Garrett Dr. Arnold Gonzales Rex A. Kinnison Betty Jean Longoria John Longoria Mark Scott I 1' I f PASSED AND APPROVED this the I bay of , Y t , 7' ATTEST: J 270,171y— Armando Chapa, City retary Samuel L. eal, Jr., Mayor City of Corpus Christi LEGAL FORM APPROVED C c i- S , 1999; JAMES R. BRAY, JR., CITY ATTORNEY By:. t, r_ t k l_tv Lisa Aguilar, Assistant City Attorney 023835 CLEARSOURCE FRANCHISE AGREEMENT FRANCHISE AGREEMENT Between CLEARSOURCE, INC. And CORPUS CHRISTI, TEXAS CLEARSOURCE FRANCHISE AGREEMENT TABLE OF CONTENTS PAGE SECTION 1. DEFINITIONS 3 SECTION 2. GRANT OF FRANCHISE 3 2.1 Grant. 3 2.2 Right of City to Issue and Renew Franchise 3 2.3 Effective Date of Grant 4 2,4 Term 4 2.5 Written Notice 4 2.6 Franchise Not Exclusive 5 2.7 Conflict with Cable Ordinance and Reservation of Rights 5 2.8 Compliance 6 2.9 Binding Contract 6 2.10 Customer Service Standards 6 SECTION 3. GENERAL REQUIREMENTS 7 3.1 Annual Franchise Fee 7 A. Compensation 7 3.2 Recovery of Processing Costs and Expenses 9 3.3 Liability Insurance 9 3.4 Indemnification 11 3.5 Grantee's Insurance 13 3.6 Workers' Compensation Insurance 13 3.7 Security Fund and Performance Bond 13 3.8 Procedure for Remedying Franchise Violations 15 3.9 Compliance with Applicable Laws and Ordinances 17 SECTION 4. SYSTEM CAPABILITIES 18 4.1 Cable System Build/Rebuild 18 4.2 Performance Review: Performance Monitoring 21 4.3 Franchise Modification 22 4.4 Grantee Cooperation 23 4.5 Periodic Evaluation, Review and Modification 23 4.6 Emergency Alert Capability 25 4.7 Hearing and Sight Impaired Capabilities 25 4.8 Standby Power 25 4.9 Parental Control Lock 26 4.10 Status Monitoring 26 4.11 Technical Standards 26 4.12 Year 2000 Compliance 26 4.13 HDTV/ATV Conversion 27 CLEARSOURCE FRANCHISE AGREEMENT 4.14 Right of Inspection 27 SECTION 5. SERVICES AND PROGRAMMING 27 5.1 Programming 27 A. Broad Programming Categories 27 B. Deletion or Reduction of Programming Categories 29 5.2 Leased Commercial Access 29 5.3 Periodic Subscriber Survey 29 SECTION 6. SUPPORT FOR LOCAL CABLE RELATED NEEDS 30 6.1 Institutional Network 30 6.2 Public, Educational and Governmental Access 31 A. Access Channels 31 B. Remote Origination 32 C. Additional Access Channels 32 D. Unused Channels 32 E. Interconnection 33 F. Regional Access 33 G. Community Access Corporation or 33 H. Grantee Support for Local Programming 35 I. Access Channel Designations 37 J. Public, Educational and Governmental Access Rules and Procedures 37 K. Assistance with Soliciting Contributions 37 L. Ad Avail Grants 37 M.Technical Quality 37 N. Proof of Performance Testing 38 O. Change in Technology 38 6.3 Drops To Public Buildings 35 6.4 School and Library Cable Modems 39 6.5 Non -Discriminatory Access to Cable Model Platform 39 6.6 Use of Grantee's Facilities 39 SECTION 7. REGULATION 40 7.1. Franchise Regulation 40 7.2 Force Majeure 40 EXHIBIT A: Grantee Ownership Information EXHIBIT B: Franchise Fee Payment Worksheet EXHIBIT C: Service to Public Building EXHIBIT D: Customer Service and Consumer Protection Standards CLEARSOURCE FRANCHISE AGREEMENT FRANCHISE ORDINANCE AGREEMENT AN ORDINANCE GRANTING TO CLEARSOURCE, INC. ("Grantee"), A FRANCHISE TO CONSTRUCT, MAINTAIN AND OPERATE FOR A PERIOD OF FIFTEEN YEARS, AND DURING ANY EXTENSIONS THEREOF, A CABLE TELEVISION SYSTEM AND FACILITIES AND ADDITIONS THERETO, IN UNDER, OVER, ALONG, ACROSS AND UPON THE STREETS, LANES, AVENUES, ALLEYS, SIDEWALKS, BRIDGES, RIGHTS-OF-WAY, EASEMENTS, HIGHWAYS AND OTHER PLACES IN THE CITY OF CORPUS CHRISTI, TEXAS ("City"), LOCATED IN THE COUNTY OF NUECES. Franchise Agreement between the City and Grantee, granting a franchise to construct, maintain, and operate a cable television system, as defined under applicable federal, state and local law, throughout the City of Corpus Christi and setting forth terms and conditions herein. WITNESSETH WHEREAS, the City, pursuant to the Master Cable Service Regulatory Ordinance No. 023833, is authorized to grant and renew one or more nonexclusive revocable Franchises to operate, construct, maintain and reconstruct a cable television system within the City of Corpus Christi, Texas; and WHEREAS, the City seeks to promote the development of advanced communications capabilities on a competitive basis within the City, while at the same time ensuring customer service; and WHEREAS, ClearSource, Inc. has made application pursuant to the Master Cable Services Regulatory Ordinance to obtain a Cable Service Franchise in the City of Corpus Christi, Texas, to construct and operate a competitive Cable Service, and the application of ClearSource has been made part of the public record; and 1 CLEARSOURCE FRANCHISE AGREEMENT WHEREAS, the City has utilized professional assistance to review information provided by ClearSource to determine whether it has the requisite legal, technical and financial qualifications to operate a Cable System in the City; and WHEREAS, on or before the adoption of this Franchise Agreement by the City the Grantee has paid in full to the City the application fee and the additional costs of the Franchise development, review and negotiation process; and WHEREAS, the City, after due evaluation of Grantee's application for an initial Franchise and review of a Report prepared by consultants for the City, has determined that Grantee's application is complete and responsive to the requirements of the City, including the specific requirements of Section 4.12 of the Master Cable Service Regulatory Ordinance related to the grant of an initial Cable Franchise, and has the legal, technical and financial qualifications to meet the future cable related needs of the City; and WHEREAS, consistent with the requirements of Section 4.12, the City finds that the grant of a Franchise to Grantee will provide the City and its residents with the benefits of additional choice and services in precisely the manner intended by the federal Cable Act and the Telecommunications Act of 1996, and will not materially impair the capabilities of the Incumbent Provider in an unreasonable manner, provided that the Grantee strictly complies in all material respects with the terms and requirements of this Franchise Agreement and Ordinance No. 023833, including those provisions related to construction, buildout and customer service. NOW, THEREFORE, the City hereby grants to Grantee a Cable Television Franchise in accordance with the provisions of the City's Master Cable Services Regulatory Ordinance No. 023833, (hereinafter referred to as "Master Ordinance") and this Franchise Agreement. 2 CLEARSOURCE FRANCHISE AGREEMENT SECTION 1. DEFINITIONS For the purpose of this Franchise, the terms, phrases, words, abbreviations and their derivations shall have the meaning given in the Master Ordinance, unless specifically stated otherwise in this Franchise Agreement the definitions in the Master Ordinance are made part of this Franchise as if fully set forth herein. The term "City Manager" means the City Manager of the City of Corpus Christi, Texas or his/her designee. SECTION 2. GRANT OF FRANCHISE 2.1 Grant. The cable television Franchise granted on the 9'h day of November, 1999 to Clearsource, Inc., and now held by Grantee, a corporation whose ownership is indicated in Exhibit A, is hereby granted, subject to the terms and conditions of this Franchise Agreement (hereinafter also referred to as the "Franchise"). The grant provides Grantee authority, right and privilege, to construct, reconstruct, operate and maintain a cable television System within the Streets and public ways in the City of Corpus Christi, Texas, as it is now or may in the future be constituted. 2.2 Right of City to Issue and Renew Franchise. Grantee acknowledges and accepts the right of City to issue and/or renew a Franchise Agreement and Grantee agrees that it shall not now or at any time hereafter challenge any lawful exercise of this right in any local, State or federal court. 3 CLEARSOURCE FRANCAISE AGREEMENT 2.3 Effective Date of Grant. The grant shall be effective sixty-one (61) days following passage and approval of this Ordinance by the City Council. The grant is further contingent upon the filing by Grantee with the City Secretary of the executed Franchise Agreement and the required security fund and insurance certificates, and has paid all sums owed to the City, except that if the filing of the security fund or any such insurance certificate does not occur within sixty (60) days after the effective date of the Ordinance approving this Franchise and any extension of time hereunder, the City may declare this grant null and void. 2.4 Term. A. This Franchise Agreement shall commence upon its effective date and shall expire fifteen (15) years thereafter on January 9, 2015 unless extended, renewed, revoked or terminated sooner as provided for in the Master Ordinance or pursuant to the specific terms of this Franchise. Provided that the combined term of this agreement and an earlier one-year Franchise Agreement shall not exceed a total of fifteen years. For purposes of the Master Ordinance, this Agreement and the one- year Agreement shall jointly be considered an "Initial Franchise Grant." 2.5 Written Notice. All notices, reports or demands required to be given in writing under this Franchise Agreement shall be deemed to be given when delivered personally to the Person designated below. or when five (5) days have elapsed after it is deposited in United States mail in a sealed envelope, with registered or certified mail, postage prepaid thereon, or on the next business day if sent by express mail or overnight courier addressed to the party to which notice is being given, as follows: 4 CLEARSOURCE FRANCHISE AGREEMENT If to City: If to Grantee: City Corpus Christi Attention: City Manager 1201 Leopard Street Corpus Christi, Texas 78401-2825 ClearSource, Inc. Attention: Vice President Regulatory & External Affairs 1825-B Kramer Lane, Suite 100 Austin, TX 78758 Such addresses may be changed by either party upon notice to the other party given as provided in this Section. 2.6 Franchise Not Exclusive. This Franchise shall not be construed as any limitation upon the right of City, through its proper offices, and in accordance with applicable law, to grant to other Persons or corporations rights, privileges or authority similar to or different from the rights, privileges and authority herein set forth, in the same or other Streets and public ways or public places or other places the Grantee is entitled to occupy by this Franchise Agreement, permit or otherwise, 2.7 Conflict with Cable Ordinance and Reservation of Rights. The provisions of the Master Ordinance, are hereby incorporated herein by reference as if set out in full, and form part of the terms and conditions of this Franchise Agreement. In the event of any conflict between the terms and conditions of this Franchise Agreement and the provisions of the Master Ordinance, and other generally applicable regulatory ordinances of the City, such ordinances shall control, except as may be specifically provided in this Franchise Agreement. City and Grantee reserve all rights that they may possess under the law unless expressly waived herein. 5 CLEARSOURCE FRANCHISE AGREEMENT 2.8 Compliance. Grantee agrees to comply with the terms of the Master Ordinance and any lawfully adopted, generally applicable local ordinance, to the extent that the provisions of the ordinance do not have the effect of materially limiting the benefits or expanding the obligations of Grantee that are granted by this Franchise. Grantee agrees that it is subject to the lawful exercise of the police power of the City and amendments to the Master Ordinance, and any ordinance adopted by City based on such exercise. 2.9 Binding Contract. This Franchise (including all of Grantee's particular rights, powers, protections, privileges, immunities and obligations associated therewith as the same exist on the date hereof) shall constitute a legally binding contract between the City and Grantee, and as such, cannot be amended, modified or changed by the City without the consent of Grantee in any manner whatsoever, whether by ordinance, rule, regulation or otherwise, to impose on Grantee more stringent or burdensome requirements or conditions; provided, however, that nothing herein contained shall preclude the City from the proper exercise of its police powers, as set forth in Section 2.8 and/or its powers of eminent domain. 2.10 Customer Service Standards. Grantee will comply with the customer service and consumer protection provisions set forth in the Master Ordinance and Exhibit D to this Franchise, including the requirement that the Grantee maintain a customer service office within the City, which shall include a place where Subscribers may pay their bills, pick-up and return converter boxes and comparable items and receive information on the Grantee and its services. 6 CLEARSOURCE FRANCHISE AGREEMENT SECTION 3. GENERAL REQUIREMENTS 3.1 Annual Franchise Fee. A. Compensation. As compensation for this Franchise and in consideration of permission to use the Public Right -of -Way of the City for the construction, operation, maintenance and reconstruction of a Cable System, and to defray the costs of Franchise obligations, Grantee shall pay to the City on an annual basis throughout the term of this Franchise, a sum totaling five percent (5%) of Grantee's Gross Revenues. If Grantee calculates Gross Revenues on an accrual basis, Grantee may subtract its uncollected Subscriber billings in the Franchise Area for the relevant period from Gross Revenues, as appropriate, provided, however, that the amount subtracted for uncollected bills shall not exceed three (3) percent of Gross Revenues for any period, and provided further that any uncollected Subscriber bills subsequently collected shall be included in Gross Revenues, as appropriate, in the period in which the uncollected Subscriber bills are collected. (1) Such Franchise Fee shall be considered separate and distinct from any Municipal Telecommunications Consent Fees assessed against a Grantee for its use of the City's Rights -of -Way for the provision of telecommunications services pursuant to the terms of Title 9, Chapter 283 of the Texas Local Government Code, or other applicable law. (2) Payments due the City under this Section shall be computed quarterly, for the preceding quarter of each year during the term of this Franchise. Each quarterly payment shall be due and payable no later than forty-five (45) days after the end of the preceding month. All payments shall be made 7 CLEARSOURCE FRANCHISE AGREEMENT electronically to a financial institution designated by the City. Verification of this payment shall be provided to the City Treasurer. Each payment shall be accompanied by a brief report showing the basis for the computation and other relevant facts and information, and a "Franchise Fee Payment Worksheet," attached as Exhibit B, which shall accurately reflect the sources of all cable service revenues derived from the operation of the system within the City. A Grantee that is subject to a Municipal Telecommunications Consent Fee shall maintain separate accounts and records with respect to the calculation and payment of such fees. (3) Grantee will deliver to the City Manager, not later than 45 days after the last day of each City fiscal year during the term of this Franchise (or portion thereof in the event of any prior termination for any reason), a statement signed by a duly authorized officer of Grantee with respect to the entire prior fiscal year, setting forth the same information as is required to be submitted by Grantee in accordance with the Payment Worksheet, Exhibit B. Upon the City Manager's request, such annual statements shall be certified by a certified public accountant, at no additional cost to the City. (4) No acceptance of any payment shall be construed as an accord that the amount paid is in fact the correct amount, nor shall such acceptance of payment be construed as a release of any claim the City may have for further sums payable under the provisions of this Franchise. All amounts paid shall be subject to audit and re -computation by the City or its 8 CLEARSOURCE FRANCHISE AGREEMENT designee, at any time during any calendar year upon ten (10) days notice and specification of the documents requested to be reviewed. 3.2 Recovery of Processing Costs and Expenses. A. During the term of this Franchise, if the Grantee initiates a request for approval regarding the transfer of this Franchise or change in control of the Grantee, the Grantee shall reimburse the City for all reasonable out-of-pocket costs, including attorneys' and consultants' fees and costs, incurred by the City as part of City's review and processing of Grantee's request. Payments of such costs and expenses shall not be deemed to be "Franchise Fees" within the meaning of Section 622 of the Cable Act (47 U.S.C. § 542), and such payments shall not be deemed to be: (i) "payments in kind" or any involuntary payments chargeable against the compensation to be paid to the City by Grantee pursuant to Section 3.1 hereof; or (ii) part of the compensation to be paid to the City by Grantee pursuant to Section 3.1 hereof. B. To aid in the analysis and resolution of any future disputed matters relative to this Franchise Agreement or Master Ordinance, the City and Grantee may, by mutual agreement (both as to whether to hire and whom to hire), employ the services of technical, financial or legal consultants, as mediators. All reasonable fees of the consultants incurred by the City and/or the Grantee in this regard shall be born by the Grantee. 3.3 Liability Insurance. A. Upon the effective date of this Franchise Agreement, the Grantee shall, at its sole expense, take out and maintain during the life of this Franchise public liability 9 CLEARSOURCE FRANCHISE AGREEMENT insurance with a company licensed to do business in the State of Texas with a rating by Best of not less than "A" that shall protect the Grantee, the City, and the City's officials, officers, employees and agents from claims which may arise from operations under this Franchise, whether such operations are by the Grantee, its officials, officers, directors, employees and agents, or any subcontractors of Grantee. This liability insurance shall include, but shall not be limited to, protection against claims arising from bodily and personal injury and damage to property, resulting from all Grantee operations, products, services or use of automobiles, or construction equipment. The amount of insurance for Single Limit Coverage applying to Bodily and Personal Injury and Property Damage shall be three million dollars ($3,000,000.00) Combined Single Limit Coverage. The following endorsements shall attach to the liability policy: (1) The policy shall cover Personal Injury as well as Bodily Injury. (2) The policy shall cover blanket contractual liability subject to the standard universal exclusions of contractual liability included in the carrier's standard endorsement as to bodily injuries, personal injuries and property damage. (3) Broad Form property damage liability shall be afforded. (4) The City shall be named as an additional insured on the policy. (5) An endorsement shall be provided which states that the City is listed as an additional insured. (6) Standard form of cross -liability shall be afforded. 10 CLEARSOURCE FRANCHISE AGREEMENT (7) An endorsement stating that the policy shall not be cancelled, modified or not renewed without thirty (30) days advance written notice of such event being given to the City Manager. 13. The City Manager reserves the right to adjust the limit coverage requirements. Insurance, insurance certificates and evidence of insurance are subject to review and approval of the City Manager for compliance with these requirements. C. Grantee shall submit to City Risk Manager documentation of the required insurance including a certificate of insurance signed by the insurance agent and companies named, as well as the policy with all properly executed endorsements. D. Any deductible or self-insured retention must be declared to City Manager. 3.4 Indemnification. A. Except as otherwise provided herein, Grantee shall indemnify, hold harmless, release and defend City, its officers, agents and employees from and against any and all lawsuits, claims, actions, demands, damages, disability, losses, expenses including attorney's fees and other defense costs or liabilities of any nature that may be asserted by any Person or entity, including Grantee, from any cause whatsoever, including Grantor's concurrent negligence, arising out of or in any way connected with the operations, expressly authorized herein, the exercise of the Franchise pursuant to this Franchise, and/or the activities of Grantee, its subcontractor, employees and agents hereunder. Grantee shall be solely responsible and save City harmless from all matters relative to payment of Grantee's employees including compliance with Social Security, withholdings, etc. 11 CLEARSOURCE FRANCHISE AGREEMENT B. This indemnification obligation is not limited in any way by a limitation of the amount or type of damages or compensation payable by or for Grantee under Workers' Compensation, disability or other employee benefit acts, acceptance of insurance certificates required under this Franchise, or the terms, applicability or limitations of any insurance held by Grantee. C. City does not, and shall not, waive any rights against Grantee which it may have by reason of this indemnification, because of the acceptance by City, or the deposit with City by Grantee, of any of the insurance policies described in this Franchise. D. This indemnification by Grantee shall apply to all damages and claims for damages of any kind suffered by reason of any of the operations referred to in this Section, regardless of whether or not such insurance policies shall have been determined to be applicable to any such damages or claims for damages. E. Grantee shall not be required to indemnify City for damages arising solely from the negligence or malfeasance of the City or its officials, boards, commissions, agents, or employees. F. Grantee shall immediately notify the City Risk Manager of any and all claims raised against the Grantee or Grantee and City jointly, and shall provide the City with a copy of the same. G. Grantee shall indemnify, defend and hold harmless the City, its officers, agents and employees against any and all claims or challenges brought against the City with respect to the validity of the terms and conditions of this Franchise grant. 3.5 Grantee's Insurance. 12 CLEARSOURCE FRANCHISE AGREEMENT Grantee shall not commence or continue any Cable System work or permit any subcontractor to commence or continue work until both shall have obtained or caused to be obtained all insurance required under this Section. Said insurance shall be maintained in full force and effect until the completion of construction, and approval thereof by the City. 3.6 Workers' Compensation Insurance. Grantee shall obtain and maintain Workers' Compensation Insurance for all Grantee's employees, and in case any work is sublet, Grantee shall require any subcontractor similarly to provide Workers' Compensation Insurance for all subcontractor's employees, all in compliance with State laws, and to fully protect the City from any and all claims arising out of occurrences on the work. Grantee hereby indemnifies City for any damage resulting to it from failure of either Grantee or any subcontractor to take out and maintain such insurance. Grantee shall provide the City Manager with a certificate of insurance indicating Workers' Compensation coverage prior to commencing reconstruction of the system. 3.7 Security Fund and Performance Bond. A. Grantee shall deposit into a bank account established by the City and maintain on deposit through the term of this Franchise, the sum of one hundred thousand dollars ($100,000.00) as security ("Security Fund") for the faithful performance by it of all the provisions of this Franchise, and compliance with all orders, permits and directions of the City, and the payment by Grantee of any claim, liens and taxes due the City which arise by reason of the construction, operation or maintenance of the Cable System. Interest accrued on this deposit shall remain 13 CLEARSOURCE FRANCHISE AGREEMENT with the deposit as additional security unless, after periodic review, the City determines, in its sole discretion, to rebate all or part of the accrued interest or to reduce the required amount of such security fund. Provision shall be made to permit the City to withdraw funds from such security fund as and to the extent permitted by this Franchise. Grantee shall not use such security fund for other purposes and shall not assign, pledge or otherwise use this security fund as security for any purpose. B. The Security fund may be drawn on by City for those purposes specified in Section 3.8 hereof, according to the procedures of Section 3.8, as the case may be, provided that Grantee has received written notice and thirty (30) days after receipt of notice to cure any material violations before any payment. C. Within thirty (30) days after notice to Grantee that any amount has been withdrawn by the Grantee from the security fund pursuant to Section 3.8, Grantee shall deposit a sum of money sufficient to restore such security fund to its original amount. D Commencing in the second year of the Franchise, Grantee shall maintain a Five Hundred Thousand Dollar ($500,000.00) performance bond until the System construction or upgrade and/or rebuild provided for in Section 4.1 herein is completed, at which time that portion of the performance bond shall be released. The residual portion of the security fund shall be maintained at a level of one hundred thousand dollars ($100,000.00) throughout the term of this Franchise. E. Nothing herein shall be deemed a waiver of the normal permit and bonding requirements made of all contractors working within the City's rights-of-way. 14 CLEARSOURCE FRANCHISE AGREEMENT F. Maintenance of the requisite security fund and performance bond shall not in any way limit the liability of the Grantee for any failure to fully perform its obligations under this Franchise Agreement. 3.8 Procedure for Remedying Franchise Violations. A. The procedures for remedying Franchise violations or breaches shall be consistent with the procedures of the Master Ordinance. City shall first notify Grantee of the violation in writing by personal delivery or registered or certified mail, and demand correction within a reasonable time, which shall not be less than twenty (20) days in the case of the failure of the Grantee to pay any sum or other amount due the City under this Franchise or the Master Ordinance, and thirty (30) days in all other cases. If Grantee fails to correct the violation within the time prescribed, or if Grantee fails to commence corrective action within the time prescribed and diligently remedy such violation thereafter, the Grantee shall then be given a written notice of not less than twenty (20) days of a public hearing to be held before the City Council. Said notice shall specify the violations alleged to have occurred. B. At the public hearing, the Council shall hear and consider all relevant evidence and thereafter render findings and a decision based upon the evidence. Any such hearing shall, at a minimum, provide the Grantee a full and fair opportunity to be heard by the City. C. In the event the Council finds that Grantee has corrected the violation or has diligently commenced correction of such violation after notice thereof from City or City residents and is diligently proceeding to fully remedy such violation, or 15 CLEARSOURCE FRANCHISE AGREEMENT that no material violation has occurred, the proceedings shall terminate and no penalty or other sanction shall be imposed. In determining whether a violation is material City shall take into consideration the reliability of the evidence of the violation, the nature of the violation and the damage, if any, caused to the City or the City's residents thereby, whether the violation was chronic, any justifying or mitigating circumstances, and such other matters as the City may deem appropriate. D. In the event the Council finds that a material violation exists and that Grantee has not corrected the same in a satisfactory manner or has not diligently commenced correction of such violation, the Council may impose liquidated damages, payable from the security fund, of up to two thousand dollars ($2,000) per day or per incident, for major construction or safety violations or unexcused violations of the System construction schedule provided in Section 4.1 herein, and up to three hundred dollars ($300) per day or per incident for all other violations. A schedule of liquidated damages is attached as part of Exhibit D hereto, and is incorporated by reference. Grantee may appeal any such damages before a court of competent jurisdiction. E. If Grantor elects to assess liquidated damages, then such election shall constitute Grantor's exclusive remedy for a period of sixty (60) days. Thereafter, if the Grantee remains in non-compliance, the Grantor may pursue any other available remedy. F. Repeated violations, whether remedied or not, shall result in special notice by the City outlining further remediation requirements. Failure to cure, measured by 16 CLEARSOURCE FRANCHISE AGREEMENT continuation of notice of violation and opportunity to cure the same type of violation, may lead to franchise revocation action under Article 11 of the Master Cable Services Regulatory Ordinance, as an evasive practice. Grantee may appeal any revocation before a court of competent jurisdiction. 3.9 Compliance with Applicable Laws and Ordinances. A. Grantee shall conform to all generally applicable laws, rules and regulations of the United States and the State of Texas in the construction and operation of its Cable System and all generally applicable rules and regulations of the FCC. B. Grantee shall not refuse to hire or employ nor bar nor discharge from employment nor discriminate against any person in compensation or terms, conditions or privileges of employment because of age, race, creed, color, national origin or sex. C. Any right, power, protection, privilege or immunity which is provided, granted or imposed on Grantee under or by virtue of the federal Cable Acts or the federal Telecommunications Act of 1996, as may be amended or interpreted from time to time after the date hereof, shall remain inviolate and shall be available to Grantee notwithstanding any contrary provision of this Franchise, and the acceptance of the terms and conditions of this Franchise shall not be construed as a waiver or release by Grantee or City of any right, power, protection, privilege, immunity or obligation under the above Acts, the laws or Constitution of the United States or the laws and Constitution of the State of Texas. SECTION 4. SYSTEM CAPABILITIES 4.1 Cable System Build 17 CLEARSOURCE FRANCHISE AGREEMENT A. The design and construction of a hybrid fiber optic -coaxial cable Cable System will begin with the effective date of this Franchise and shall be completed throughout the City in accordance with the density requirements of the Master Ordinance, and activated to provide Services according to a construction plan and schedule developed by the Grantee and approved by the City. Construction and activation of the Cable System will be substantially completed six and a half (6 1/2) years from the earlier of: the date of the activation of the System's 200`h Subscriber; or one year after commencement of construction. Grantee shall commence construction within the first year of the effective date of this Agreement or one-year Agreement. For purposes of this Agreement, "substantially completed" shall mean service to all residential areas within the City having a density of thirty (30) homes per aerial mile. During the six and a half year construction phase of the Franchise, Grantee shall comply with all customer service obligations with respect to customers whose premises are passed by portions of the Grantee's network which are fully activated, tested and available for Service. In constructing and activating its Cable System the Grantee shall not discriminate between different areas of the City on the basis of race, creed, religion or income level. For purposes of this Franchise Agreement, "Standard Installation" shall be a drop of one hundred twenty five (125) feet or less. B. In order to ensure that the construction of the Cable System described in paragraph A will be performed as promised, the parties agree to establish a process that includes: a review of the system design plan; testing of the actual design as part of the earliest phase of construction; preventative testing of system 18 CLEARSOURCE FRANCHISE AGREEMENT components before and after installation to ensure that performance is adequate; and time lines for performance. As part of this process the Grantee may request, and the City shall consider, an extension of up to one year of the construction schedule if it can be demonstrated that such extension is warranted as the result of circumstances beyond the Grantee's control. C. The proposed Cable System design plan will specify at least the following elements: (1) Design type, trunk and feeder design, and number and general location of hubs; (2) Typical trunk and distribution system cable, fiber and equipment to be used; (3) Projected number of channels and channel capability for both standard six (6) MHz bandwidth channels and digital channels that will be activated upon completion of each construction area of the Cable System and a description of the future activation requirements. (4) Voice, video, and data two-way capability and activation requirements. (5) Standby power for the System including the headend; (6) Longest amplifier cascade in the Cable System (number of amplifiers, number of miles, type of cable/fiber); (7) Construction schedule, including proposed dates for commencement and completion of construction by locations; and (8) Extension of service to new areas having 30 homes per mile or more and any costs associated with extension. 19 CLEARSOURCE FRANCHISE AGREEMENT (9) Grantee shall provide the City with "as built" maps and information for all aerial and underground facilities in an agreed upon electronic format within 90 days of the completion of such construction. D. The Grantee shall provide the City with written progress reports on the status of the Cable System construction and Subscriber activation on a quarterly basis, beginning with the first month of construction. E. The Grantee and City recognize that the Cable System capabilities are a material part of the consideration given by the Grantee in return for the issuance of this Franchise, and that the City would have established different requirements in the absence of such enforceable requirements. If Section 4.1.A -D is not fully enforceable, and if the Grantee does not meet the requirements of Section 4.1.A -D in reliance upon such unenforceability, the City may, pursuant to the procedures for revocation either: (1) Terminate the Franchise; or (2) Impose as additional consideration $250,000 as a capital grant that can be utilized for any cable related purpose authorized under applicable state and federal law. Provided that both of these enforceability remedies will terminate six months after the date the Cable System build/rebuild is completed and available to substantially all of the Subscribers throughout the City. Such time limitation on the remedies shall not apply with respect to any specific claim of non-compliance raised prior to the end of the six-month period referenced above if the Grantee claims that the provision with which it is alleged to have failed to comply is unenforceable. 20 CLEARSOURCE FRANCHISE AGREEMENT 4.2 Performance Review: Performance Monitoring. A. Any time after December 1, 2002 and every two years thereafter, the City may commence a review of Grantee's performance under this Franchise. As part of this review, the City may consider: (1) Whether Grantee has complied with its obligations under this Franchise, the Master Ordinance, and applicable State and federal law; and (2) Whether the Cable System is capable of providing Services desired by the City comparable to those being provided over cable systems in at least three similarly situated communities nationwide. (3) Whether the construction period should be extended. B. The City may conduct public hearings to provide the Grantee and the public an opportunity to comment on Grantee's performance and other issues considered as part of the review. C. Any revisions to this Franchise that are made as a result of these reviews shall be proposed under the procedures established herein. D. The City may require that the Grantee pay one half of the reasonable expenses of at least one such performance review, if undertaken prior to the statutory renewal negotiation period. 4.3 Franchise Modification. A. The City or Grantee may, at any time after the public hearing referenced in Section 4.2B above, provide the other with a full description of any changes it proposes, as well as the reasoning behind the proposal. If the City is the party proposing the changes, Grantee shall develop a thorough analysis of the impact of 21 CLEARSOURCE FRANCHISE AGREEMENT such changes upon its operations or its Subscribers, taking into consideration the acceptability of such changes and their cost, if any, to its Subscriber rates and Grantee's return on investment. City shall consider all the alternative means for recovering such costs. B. Following its receipt and analysis of a proposal, the City and Grantee shall negotiate the proposed changes in good faith. If the parties are unable to reach agreement within ninety (90) days, or whatever longer period may be mutually acceptable, either party may call for arbitration of the disagreement pursuant to the then current arbitration rules of the American Arbitration Association. C. The City and Grantee will indemnify the arbitrator so selected, whose fees will be shared equally by the parties. D. At the completion of the process outlined above, the City may amend this Franchise either: (i) as agreed upon by the parties; or (ii) in the case of an impasse, in accordance with the arbitrator's findings to allow for implementation of the changes, which findings shall take into account the submissions of the parties pursuant to Section 4.2A above. 4.4 Grantee Cooperation. Grantee shall cooperate in the performance review and this Franchise modification process described in this Franchise. 4.5 Periodic Evaluation, Review and Modification. City and Grantee acknowledge and agree that the field of cable service is a relatively new and rapidly changing one that may experience many regulatory, technical, financial, marketing and legal changes during the term of this Franchise Agreement. Therefore, to 22 CLEARSOURCE FRANCHISE AGREEMENT provide for the maximum degree of flexibility in this Franchise Agreement, and to help achieve a continued, advanced and modern Cable System, the following evaluation and review provisions will apply: A. The City may request evaluation and review sessions at any time during the term of this Franchise and Grantee shall cooperate in such review and evaluation; provided, however, that there shall not be more than one (1) evaluation and review session during any calendar year. B. Topics which may be discussed at any evaluation and review session include, but are not limited to, rates, channel capacity, System performance, programming, cable modem platform access, PEG access, municipal uses of cable, Subscriber complaints, judicial rulings, FCC rulings and any other topics the City or Grantee may deem relevant. C. During an evaluation and review session, Grantee shall fully cooperate with the City and shall provide without cost such reasonable information and documents as the City may reasonably request to perform the evaluation and review. D. If at any time during the evaluation and review, the City reasonably believes there is evidence of inadequate technical performance of the Cable System, the City may require Grantee, at Grantee's expense, to perform appropriate tests and analyses directed toward such suspected technical inadequacies. In making such request, the City shall describe and identify as specifically as possible the nature of the problem and the type of test the City believes to be appropriate. Grantee shall cooperate fully with the City in performing such tests and shall report to the City the results of the tests, which shall include at least: 23 CLEARSOURCE FRANCHISE AGREEMENT (1) A description of the problem in System performance which precipitated the special tests; (2) The System component tested; (3) The equipment used and procedures employed in testing; (4) The method, if any, by which the System performance problem was resolved; and (5) Any other information pertinent to said tests and analyses. E. As a result of an evaluation and review session, the City or Grantee may determine that a change in the System or in the terms of the Franchise Agreement may be appropriate. In that event, either the City or the Grantee may propose modifications to the System or the Franchise. Grantee and the City shall, in good faith, review the terms of the proposed change and any proposed amendment to this Franchise Agreement and seek to reach agreement on such change or amendment. F. The City and Grantee shall act in good faith during such negotiations and shall be obligated to agree to the reasonable requests of the other party for changes in the System or amendment to the Franchise Agreement when the change or amendment is not inconsistent with the other terms of the Franchise Agreement, or with applicable law or regulations, and the change or amendment is technically feasible, and economically reasonable and will not result in a material alteration of the rights and duties of the parties under the Franchise Agreement. 4.6 Emergency Alert Capability. 24 CLEARSOURCE FRANCHISE AGREEMENT Consistent with the FCC's Emergency Alert System rules, within twelve (12) months of the effective date of this Franchise, Grantee shall provide the System capability to transmit an emergency alert signal to all participating Subscribers, in the form of a video override capability to permit City to interrupt and cablecast a video message on all channels simultaneously in the event of disaster or public emergency. 4.7 Hearing and Sight Impaired Capabilities Grantee will make audio descriptive service and closed captioning capabilities available to the extent required by state and federal law. 4.8 Standby Power. Within twelve (12) months of the effective date of this Franchise, Grantee shall provide standby power generating capacity capable of providing at least twelve (12) hours of emergency supply at the cable communications System control center hubs. For nodes, two hours with emergency power supply. Grantee shall maintain standby power System supplies throughout the major trunk cable networks capable of providing emergency power within the standard limits of commercially available power supply units. 4.9 Parental Control Lock. Upon request, Grantee shall provide Subscribers a parental control locking device or digital code that permits inhibiting the video and audio portions of any channels offered by Grantee. Such device shall be provided at a reasonable charge unless otherwise required under applicable federal law. The Grantee may in all instances impose a reasonable security deposit requirement for the use of such devices. 4.10 Status Monitoring. 25 CLEARSOURCE FRANCHISE AGREEMENT Grantee shall provide an automatic status monitoring System, or a functional equivalent, when the Cable System has been activated for interactive service provided that such status monitoring is technically and economically feasible. 4.11 Technical Standards. City shall have the right to enforce the Federal Communications Commission (FCC) Rules and Regulations, Part 76, Subpart K (Technical Standards), as may be amended from time to time, to the extent permitted by applicable law. The Grantee shall furnish the City Manager a copy of its annual proof of performance filing with the FCC. If the FCC no longer establishes technical standards, this Franchise shall control and the then - current FCC standards shall, at a minimum, be made part of this Franchise and enforceable by the City. 4.12 Year 2000 Compliance. To the extent that Grantee is offering service prior to January 1, 2000, the Grantee shall take steps to ensure that its cable system is year 2000 compliant and provide a certified compliance report to the City on its state of readiness including contingency steps it is taking to minimize any potential service disruptions. 4.13 HDTV/ATV Conversion. Conversion to High Definition Television/Advanced Television (HDTC/ATV) formats shall occur in accordance with applicable law. The Grantee shall provide channel capacity on the Cable System to allow cablecasting of programming in both HDTV/ATV and analog NTSC for a reasonable period of transition. Channel capacity on the Cable System for Public, Educational and Governmental (PEG) programming shall be made available during the transition period commensurate with programmer's production use of 26 CLEARSOURCE FRANCHISE AGREEMENT HDTV/ATV. The Grantee shall participate in funding an upgrade of PEG facilities to HDTV/ATV as required under Section 6.2 4.14 Right of Inspection. City shall have the right to inspect all construction, reconstruction or installation work performed by Grantee under the provisions of the Franchise and other pertinent provisions of law, to ensure Grantee's compliance and to protect the public health, safety and welfare of City's citizens. Grantee shall have the right to be present at such inspection. SECTION 5. SERVICES AND PROGRAMMING 5.1 Programming. A. Broad Programming Categories. Grantee shall provide or enable the provision of at least the following Initial broad categories of Programming, unless otherwise required by state or federal law: (1) Educational programming; (2) News & information; (3) Sports; (4) General entertainment (including movies); (5) Children/family-oriented; (6) Arts; culture and performing arts; (7) Foreign language based on population; (8) Science/documentary; (9) Weather information; 27 CLEARSOURCE FRANCHISE AGREEMENT (10) Programming addressed to diverse ethnic and minority interests in the City; (11) National, state and local government affairs; (12) Local Origination Programming concerning local and regional issues, events, and affairs of interest to City residents; (13) Public access programming; (14) Educational access programming; (15) Governmental access programming; (16) Audio programming (including local radio signals); (17) Program channel guide (18) Two-way interactive programming (19) Internet access; and (20) Interior design/landscape programming (e.g., Home and Garden) B. Deletion or Reduction of Programming Categories. (1) Grantee shall not delete or change the mix, level, or quality of programming and services, or so limit as to effectively delete any broad category of Programming identified in Section 5.1.A and within its control without complying with the modification procedures required under federal law, including notice requirements. (2) In the event of a modification proceeding under federal law, the mix, level, and quality of services provided by the Grantee on the effective date of this Franchise shall be deemed the mix and quality of services required under this Franchise throughout its term. 28 CLEARSOURCE FRANCHISE AGREEMENT 5.2 Leased Commercial Access. Grantee shall offer leased commercial access on reasonable terms and conditions and according to applicable law. Grantee shall publicize the availability of channel capacity and rates to encourage community use. Commercial leased access programming shall not be aired on PEG Access channels. 5.3 Periodic Subscriber Survey. A. Every two years from effective date of grant, the Grantee shall fund a telephone Subscriber survey to be conducted by the City, the results of which shall be shared with the Grantee. Each survey shall be conducted in good faith so as to present reasonably reliable and competitively neutral measures of Subscriber satisfaction with: (1) Signal quality; (2) Response to Subscriber complaints; (3) Billing practices; (4) Program services; and (5) Installation practices. As a part of each annual report, Grantee shall report in writing to the City the steps it is taking to implement the findings of the most recently conducted survey, such as correcting problems and expanding services. SECTION 6. SUPPORT FOR LOCAL CABLE RELATED NEEDS 6.1 Institutional Network . Grantee shall provide the City with an Institutional Network, as it constructs its system, consisting of the following elements: 29 CLEARSOURCE FRANCHISE AGREEMENT A. The dedication of four (4) dark fibers with forty (40) access points specified by the City; B. 200 two-way cable modems at facilities designated by the City which the City Manager shall identify. Grantee shall be responsible for the operation and maintenance of the two-way capabilities up to the cable modem. This shall satisfy Grantee's I -Net obligations under 3.28 and 5.3A of the Master Ordinance. C. One high-speed Internet connection, at a location designated by the City utilizing one of the four dark fibers provided herein or other City owned fiber, with the equipment terminating such fiber at Grantee's facilities to be provided by Grantee. Such connection shall provide a dedicated connection to the Grantee's Corpus Christi connection to the Internet and shall provide a minimum bandwidth capacity of 1.54 MBPS, and may be increased over the life of the franchise up to 200% of that initial capacity (1.54 MBPS X 2) upon a demonstrated showing of need by the City, additional increases in capacity may be obtained by the City at the Grantee's cost of providing such capacity. The capacity shall only be utilized by the City and shall not be provided for the use of any third parties. D. A sufficient number of class C IP addresses to meet the City's current and future needs, as such demonstrated needs arise during the term of the franchise with sufficient justification provided by City to enable Grantee to procure such addresses, in an amount not to exceed ten (10) class C IP addresses. Any additional IP addresses may be purchased by the City from the Grantee at the lowest retail price for which the Grantee makes class C IP addresses available within the state. 30 CLEARSOURCE FRANCHISE AGREEMENT 6.2 Public, Educational and Governmental Access. A. Access Channels. Consistent with applicable law, within one year of the grant of this Franchise, Grantee shall offer the following access channels to each of its Subscribers who receive all or any part of the Cable Services offered on the Cable System. (1) Public Access -- Two (2) specifically designated standard 6 MHz channels for non-commercial public access available on a first-come, non- discriminatory basis, one of which based on volume of usage and for the convenience of Subscribers, shall be dedicated to religious programming. (2) Local Educational Access -- One (1) specifically designated standard 6 MHz channel for local educational access use. (3) Government Access -- Two (2) standard 6 MHz Government Access channels. One (1) channel shall be specifically designated as a City Government Access Channel for use by the City of Corpus Christi; and one (1) other Government Access channel. The City shall be responsible for the oversight and programming of the City Channel. B. Remote Origination. Signal input points and equipment shall be made available at sites specified by the City for live program origination on the Government and Educational Access channels. Each Access Channel shall be activated to enable the City and schools to remotely initiate programs and services. C. Additional Access Channels. Upon demonstration that an Access Channel is in use during seventy percent (70%) of the weekdays (Monday -Friday), for eighty percent (80%) of the time between the hours of 7:00 a.m. and 10:00 p.m. for eight 31 CLEARSOURCE FRANCHISE AGREEMENT (8) consecutive weeks, and there is a request or demand for use of an additional Channel for the same purposes, Grantee shall, upon receipt of written request from the City, have six (6) months in which to provide an additional Access Channel dedicated for the same purpose, provided that the provision of such additional Channel(s) shall not require the Cable System to install Converters. In calculating use, character generated programming shall be included and repeat programming may be counted once per day in addition to the original broadcast. D. Unused Channels. If demand for use of the Access Channels does not warrant activation of all such Channels, Public and Educational Access programming may upon grant of express written City authority be combined on one or more Channels In no case, however, shall the Government Access Channels or government programming be combined with any other use except by express written permission of the City of Corpus Christi, and only upon a demonstration that there is no suitable alternative capacity available on other access channels. E. Interconnection. Grantee shall cooperate with other cable providers in the City and the surrounding area to interconnect its network where feasible in order to facilitate shared access programming on a local and regional basis. The Cable System shall be designed to enable cablecasting of all access or local origination channels throughout the entire City without respect to the specific cable operator. To the extent permissible under applicable law the City will require the Incumbent Provider to provide the Grantee with a PEG feed from the incumbent provider at a mutually agreeable location. Grantee and City shall jointly be responsible for coordination of technical arrangements with other cable service providers in the 32 CLEARSOURCE FRANCHISE AGREEMENT City and the surrounding area. The City shall utilize its best efforts to facilitate such interconnection. F. Regional Access. The City shall require all providers of cable or open video services in the Franchise area to cooperate in good faith with Grantee in the formation of a regional interconnection of PEG access entities. G. Community Access Corporation or "CAC" . Oversight and administration of the PEG Access channels shall be originally carried out by the Incumbent Provider, however, at any time after commencement of this Franchise, the City may elect to transfer responsibility for these channels to itself or a designated Community Access Corporation (CAC), or another Franchised Grantee. The City may elect to establish flexible powers for the CAC to work in conjunction with surrounding communities so as to allow for public access programming on a regional basis. The CAC may be given the following and other functions: (1) Responsibility for program production and management policy of the Public and Educational Access Channels required under this Franchise; (2) Responsibility to assure that these Channels are made available to all Residents of the City on a nondiscriminatory, first-come, first -serve, basis; (3) Responsibility to assure that all Access Programming decisions comply with applicable law; (4) Responsibility to devise, establish and administer all rules, regulations and procedures pertaining to the use and scheduling of Public and Educational Access Programming Channels and facilities required under this Franchise; 33 CLEARSOURCE FRANCHISE AGREEMENT (5) Responsibility to prepare such regular or special reports as may be required or desirable; (6) Responsibility to authorize and or review all purchases of materials and equipment that may be required provided that the CAC obtains input from Grantee as to compatibility with the Cable System; (7) Responsibility to develop and identify additional sources of funding, such as foundations, federal or state grants, to further community programming; and (8) Responsibility to perform such other functions relevant to the Access Channels as may be appropriate under the circumstances. (9) Responsibility for the administration and control of production facilities and equipment in lieu of the Incumbent Provider. H. Grantee Support for Local Programming. The Grantee shall provide the following support for Access: (1) Reservation, dedication, and use of all Access Channels required by this Franchise. (2) During the first year of the Franchise, Grantee shall contribute a grant of two hundred thousand dollars ($200,000) for municipal production facilities, which the City may draw down upon as needed, on or before the seventh anniversary date of this Franchise Agreement the Grantee shall contribute an additional fifty thousand dollars ($50,000) for such purposes. 34 CLEARSOURCE FRANCHISE AGREEMENT (3) In an effort to further assist the City in meeting the cable related needs of the City, the Grantee agrees to provide a capital contribution of twenty- five cents ($.25) per month, per Subscriber, adjusted annually as measured by changes in the Consumer Price Index, (until terminated or adjusted, at the City's discretion) such contribution shall not be credited towards the calculation of the five percent Franchise Fee. The capital contribution may at the City's discretion be utilized for the capital costs of the Municipal Access channel facilities, or to help defray its costs of the I -Net. Notwithstanding, the non -treatment of such contribution as a "Franchise Fee," it shall nevertheless comprise a Franchise related cost, and as such, any passthrough of such grant shall be separately identified on Subscriber bills as "Municipal Access Fee." The Grantee will not be required to commence the payment of the above described capital contribution until after the adoption of a similar requirement for the Incumbent Provider as part of a Franchise Renewal Agreement. Such contribution requirement must be applied by the City on a competitively neutral basis between all Franchisees granted pursuant to the Master Ordinance but need not be identical. (4) After the adoption of a Franchise Renewal Agreement for the Incumbent Provider, the City Manager shall negotiate with the Grantee to determine a mutually agreed appropriate amount that Grantee shall contribute which would constitute a reasonable equivalent of one half of the amount of reasonably incurred, audited, long run incremental costs which were 35 CLEARSOURCE FRANCHISE AGREEMENT incurred by the Incumbent Provider for production equipment used solely for Public and Educational Access Channels in Corpus Christi, and which were incurred after prior approval for such costs was given in writing by the City. If Grantee disputes such proposed costs or the reasonableness of such proposed costs, Grantee may, at Grantee's expense, audit such cost records and propose appropriate costs to the City Manager. Absence of adequate cost support documentation shall create a presumption that such costs are unreasonable and not to be included. After the amount due from Grantee to the City has been mutually agreed to, that amount will be remitted by Grantee to the City, and the City will, in its sole discretion, either deduct such amount from sums owed it by the Incumbent Provider, or pay it to the Incumbent Provider, or use such funds as the City determines to be in the public interest. Grantee may appeal a decision of the City Manager under this subsection to the City Council. (5) Any time after the third year of the effective date of this Franchise, either City or Grantee may initiate a review of the community need for initiating or increasing Public, Educational and Governmental (PEG) access capital contributions on the part of the Grantee. Access Channel Designations. Grantee acknowledges and agrees that unless otherwise agreed in writing, the Access Channels activated and used by the City will have the same Channel number designations as those that are utilized by the Incumbent Provider as of the Effective Date of this Franchise Agreement. 36 CLEARSOURCE FRANCHISE AGREEMENT J. Public Educational and Governmental Access Rules and Procedures. The use of Access Channels shall be in accordance with and subject to the rules and procedures adopted by the Grantee, City or CAC, administrator as authorized under the Cable Act. K. Assistance with Soliciting Contributions. Once per year, if requested by the City, the Grantee shall provide its Subscribers an Access promotion L. Ad Avail Grants. In order to promote Access Programming, Grantee will provide the City ad avails each year at Grantee's lowest unit cost. The ad avails will be on a "run of schedule" basis and shall appear on Channels used by Grantee for local advertising. M. Technical Quality. Grantee shall maintain all Access channels, including interconnected Access channels, at the same level of technical quality and reliability required by this Franchise, the Master Cable Services Regulatory Ordinance and the FCC, for residential cable television Subscribers. N. Proof of Performance Testing. To ensure high quality service on Access Channels, proof of performance testing of the Cable System shall be made available to the City throughout the term of this Franchise. Included in such proof of performance testing, a number of Cable System taps will be designated, corresponding to each of the public buildings where programming is originated. O. Change in Technology. In the event Grantee makes any change in the Cable System and related equipment and facilities or in its signal delivery system, which will have a material adverse impact on the transmission or signal quality of 37 CLEARSOURCE FRANCHISE AGREEMENT Access Programming, the Grantee shall at its own expense take all necessary steps to ensure, at a minimum, the same level of quality for PEG Access Programming. 6.3 Drops To Public Buildings Grantee shall provide installation of at least one (1) cable Drop, and one (1) outlet, provide monthly Basic Cable Service, without charge, to public buildings as specified by the City pursuant to Section 6.1.A, with the drop length not to exceed two hundred (200) feet. Except that the City may designate up to ten (10) locations where the drop length may exceed two hundred (200) feet provided that the City gives the Grantee one hundred eighty (180) days prior notice of such need and that the required drop does not exceed five hundred (500) feet. Drops and outlets for other public buildings that are in addition to the one free Drop and outlet required by this Section and the I -Net requirements shall be provided by Grantee at the cost of Grantee's time and material. Alternatively, at such a public institution's request, the institution may add outlets at its own expense, as long as such installation meets the Grantee's standards. 6.4 School and Library Cable Modems. Upon completion of the initial construction , Grantee shall provide a cable modem and Internet access service without charge to every public school and library in the Franchise Area. Such access shall not be counted towards the 200 facilities obtaining cable modems provided under the I -Net. 6.5 Review of Non -Discriminatory Access to Cable Modem Platform. A. The City and its Residents have an increasing need and desire for broadband access to the Internet and other on-line services within the City. 38 CLEARSOURCE FRANCHISE AGREEMENT B. M order to protect competition and provide for the future needs of the City, unless otherwise required by applicable state or federal law, the Grantor reserves any legal right it now has or may in the future have to implement an "open access" requirement to ensure that Grantee will be required to provide non-discriminatory access to its Cable System to providers of Internet Access Service, irrespective of whether such providers are affiliated with the Grantee. Grantee may be required, if legally permissible, to implement "open access" requirements to its Cable System to non-affiliated Internet Access Service providers if the Grantee or its affiliates or subsidiaries under its control determine to do so in a similar manner in other Cable Systems owned and operated by the Grantee or its affiliates or subsidiaries under its control. C. The foregoing notwithstanding, it is recognized that "open access" and the legal authority of local franchise authorities to compel such access is under review, and the potential impact on Subscribers is not yet fully known. Accordingly, Grantee will not be required to provide non-discriminatory access to its Cable System until further review by the Grantor and pending clarification of the City's legal authority, as well as an evaluation by the City of the merits and policy considerations related to this issue. By adopting this Ordinance, neither the City nor Grantee has waived any rights, obligations, claims, defenses or remedies regarding the City's authority to impose such conditions. Prior to the enactment of any such requirement, Grantee will be provided with reasonable notice and an opportunity to be heard, including the right to present evidence on any findings to be made by the City with respect to the need for such a requirement. 39 CLEARSOURCE FRANCHISE AGREEMENT 6.6. Use Of Grantee's Facilities The City shall have the right to install and maintain, free of charge, upon the poles and within the underground pipes and conduits of Grantee, any wires and fixtures desired by the City to the extent that such installation and maintenance does not interfere with existing or planned future operations of a Grantee. SECTION 7. REGULATION 7.1 Franchise Regulation. The Franchise renewed under this Franchise shall be subject to regulation by City in accordance with all of the lawful provisions of the Master Ordinance. 7.2 Force Majeure. In accordance with the Master Ordinance, in the event Grantee's performance of any of the terms, conditions, obligations or requirements of this Franchise Agreement or Master Ordinance is prevented or impaired due to any cause beyond its reasonable control or not reasonably foreseeable, such inability to perform shall be deemed to be excused and no penalties or sanctions shall be imposed as a result thereof, provided Grantee has notified City in writing within thirty (30) days of its discovery of the occurrence of such an event, and provided such notice is reasonable under such circumstances. In the event said notice is not given, then the delay permitted under this Section shall be thirty (30) days from the date of discovery of the event causing said delay. Such causes beyond Grantee's reasonable control or not reasonably foreseeable shall include, but shall not be limited to, acts of God, civil emergencies and labor unrest or strikes, untimely delivery of equipment, inability of Grantee to obtain, without cost, access to an individual's property, and inability of Grantee to secure all necessary permits to utilize utility poles and conduit 40 CLEARSOURCE FRANCHISE AGREEMENT so long as Grantee made all reasonable efforts to ensure that required equipment, parts, components, personnel and proprietary activity was ordered, hired, paid for, scheduled, checked, approved and/or facilitated. 41 CLEARSOURCE FRANCHISE AGREEMENT IN WITNESS WHEREOF, City and Grantee have executed this Franchise the date and year first above written. ATTEST: 004'J/ear ity Secretary (SEAL) (Corporate Seal) STATE OF COUNTY OF Mies Thg foLregoing oe- ) §§• instrument w. s ,the STATE OF T -e -id S CITY OF C : ' PUS CHRISTI, TEXAS By: -- K' De't j:e rg-116, 41 PlAan4cter 1-40-2,000Date: V �0-2,000 J Approved as to form: James R. Bray Jr City Attorney By_4.ti Lisilar Assistant City Attorney CLEARSOUR INC. By: ���% �f�_ Date: - 2-1-9 i acknowledged before me on HO of the City of Corps Christi, on b COUNTY OF T(d J t S ) ) §§• Notary Public ,4t_by If of the City. CONNIE PARKS Notary Pub1c STATE OF TEXAS My Comm. Exp. 11-09-2003 The foregoing instrument was acknowledged before me on LkC r,b-a! 21 , 199, by i2(/QII A . Po 5b, , the Fres', derX of ClearSource, Inc., on behalf of the company. s' KIMBERLY SWOFFORD $s' Notary Public, State of Texas 0 ,/i My Commission Expires / APRIL 24, 2000 Notary Public 42 CLEARSOURCE FRANCHISE AGREEMENT EXHIBIT A OWNERSHIP OF CLEARSOURCE This exhibit shall be completed by Grantee with its acceptance of Franchise and, unless previously provided by Grantee to City, shall include at a minimum: 1. Description of ownership; 2. Authority (corporate resolution authorizing execution); 3. Proof of financial qualifications of Grantee to satisfy terms of franchise; and 4. Guarantee of performance executed by CLEARSOURCE FRANCHISE AGREEMENT EXHIBIT "B" FRANCHISE FEE PAYMENT WORKSHEET REVENUE SOURCE NUMBER OF SUBSCRIBERS GROSS REVENUE 5% FRANCHISE FEE YTD Installation Basic Service Premium — HBO 1 Premium — HBO 2 Premium — HBO 3 Premium — Cinemax 1 Premium — Cinemax 2 Premium - The Movie Channel Premium — Showtime 1 Premium — Showtime 2 Premium — Showtime 3 Premium — Disney Premium — MSC Premium — Other Pay -Per -View Additional Outlets FM Service Remote Control VCR Late Fees Collection Fees Advertising Shopping Internet Access Subscriber Franchise Fees Other TOTAL Grantee must periodically update the list of services contained on the Worksheet and failure to do so will not relieve the Grantee of the requirement to pay franchise fees on any services that are actually provided. CLEARSOURCE FRANCHISE AGREEMENT REVENUE SOURCES INCLUDE: INSTALLATION: Standard Installation Additional Outlet FM Service VCR Reconnection of Service A/B Switch Relocation Non -Standard Change of Service BASIC SERVICE: Basic Service Bulk Rates Reduced Promotional Basic PREMIUM SERVICE: All Premium Services PAY-PER-VIEW All Movie Services Events ADVERTISING: National Regional Program Launch Fees/ Marketing Support Local Ad Production Production Income Tape Duplication Cable Guide Bill Stuffer Commonly occurring normal installation Installation on additional sets within a customer's home Separate installation of FM Service Installation of converter to a VCR Reconnection of cable to a customer's address Separate installation of an A/B Switch Moving an outlet within a customer's home Usually installation of a commercial type of an account Charge for upgrading or switching a premium service Revenue derived from basic service Revenue derived from non-standard billings (i.e., apt. complex) Revenue derived from a discounted basic service Revenue derived from premium service(s). Revenue derived from separate pay movie services Revenue derived from special events (i.e., concerts, boxing matches, etc.) Revenue generated from a national ad sales representation firm Revenue generated from a regional ad sales representation firm Revenue from programmers for program launch market support Revenue generated locally from the production of a locally Ads Revenue generated from the production of training tapes, studio rentals, personnel fees, or rental income from renting vans or equipment Revenue generated from duplication of L.O. or Access tapes Revenue generated from selling advertising in our guide Revenue generated as a result of providing a bill stuffer to an advertiser CLEARSOURCE FRANCHISE AGREEMENT OTHER: Returned Check Fees Pre -wire Cable Purchases Antenna Rental A/B Switch Late Tape Fee Internet Access Subscriber Franchise Fees Verified and submitted this Revenue generated from charges on returned checks Revenue generated from the sale of cable to individuals who pre -wire their home Any revenue derived from renting space on one of the towers Revenue generated from sale of an A/B Switch Revenue generated from receiving a late fee for in-house tape library Revenue generated from Internet Access service as defined in the Franchise Fees collected from Subscribers to pay franchise fees. day of ,199_ By: Its: CLEARSOURCE FRANCHISE AGREEMENT EXHIBIT C PUBLIC BUILDINGS Note: Buildings not identified on above list may be included by City's notice to Grantee of the building and location. City shall be provided a drop within one hundred and twenty (120) days after receipt of notice. CLEARSOURCE FRANCHISE AGREEMENT EXHIBIT D CUSTOMER SERVICE AND CONSUMER PROTECTION STANDARDS Customer Service Standards: Grantee shall at all times comply with the more stringent of the customer service and consumer protection provisions of this Franchise the Master Cable Services Regulatory Ordinance or the FCC. A. Grantee will at all times comply with this Service Program in addition to compliance with the FCC standards made part of the Master Cable Regulatory Ordinance. B. Grantee shall comply with the National Cable Television Association's On -Time Customer Service Guarantee, a copy of which is attached. The guarantee promises on- time service calls or the customer receives $20.00, and on-time installation calls or the customer receives a free installation. The $20.00 may be in the form of a credit. C. Ombudsman: Grantee will provide a senior employee (General Manager for the Corpus Christi market) to act as the City's point of contact with the Grantee. The Ombudsman will have responsibility for working with the City and other cities in the area to address problems that may arise under the Franchise and shall be Grantee's Ombudsman for both the City and Subscribers during construction and any rebuild of its cable system. D. City Liaison: Grantee shall provide problem solving liaison services for the City. The purpose of this service is to provide the City with direct access to supervisory level personnel who can obtain prompt action on customer service problems referred by the City to Grantee. This service shall include at least the following: 1. The personnel providing the service shall have sufficient authority and access to Grantee facilities and personnel in order to investigate and take appropriate remedial action without delay. 2. The City shall be given a special direct phone number to use, if one exists (which may also be used by other cities, but which will not be made available to the general public), which will generally during normal business hours be answered by a live person and will provide immediate access to a person having the authority specified in the preceding section. 3. Grantee shall investigate (including an attempt to contact the Subscriber) and respond to the City on each call, fax or written complaint or request by the end of the next business day and shall provide a written report within five (5) business days. 4. Grantee shall give the City notice in writing of changes in the key contact personnel or material changes in procedures involved in providing this service. CLEARSOURCE FRANCHISE AGREEMENT E. Late Payment for Cable Service 1. If Grantee assesses a processing fee for late payments, each bill shall specify on its face in a fashion emphasizing same such as bold face type, underlined type or a larger font): "For payments received after [date] a $ processing fee for late payment may be charged." 2 No processing fees for late payment, however denominated, shall be added to a subscriber's bill less than fifteen (15) calendar days after the date printed on mailing of the bill to the subscriber, and shall not exceed $5.00 F. Schedule of Liquidated Damages Grantee acknowledges that non-compliance with the provisions of the Franchise Agreement and the Master Ordinance will harm Subscribers and the City and the amounts of actual damages will be difficult or impossible to ascertain. The City may therefore assess the following liquidated damages against Grantee for unexcused non-compliance with the requirements of the Franchise Agreement and Master Ordinance. Grantee acknowledges that the liquidated damages set forth below are a reasonable approximation of actual damages and that this provision is intended to provide compensation and is not a penalty. 1. Major Construction/System Safety Violation (likely to cause serious injury to person or property) $2,000 per incident, per day 2. Minor Construction/System Safety Violation $500 per incident, per day 3. Construction Violation Not Involving Safety $100 per incident per day 4. Failure to Meet Construction Schedule $2,000 per day 5. Failure to Pay Proper, or Timely Franchise Fee $300 per day CLEARSOURCE FRANCHISE AGREEMENT 6. Telephone Standards. The damages for noncompliance with one or more of the telephone standards during a calendar quarter are: $300 per month of non-compliance 7. Service and Installation Standards. The damages for non-compliance with one or more of the service and installation standards during a calendar quarter are: $300 per month of non-compliance 8. Other Violations $100 per incident per day State of Texas County of Nueces } } PUBLISHER'S AFFIDAVIT CITY OF CORPUS CHRISTI ss: Ad # 3154923 PO # Before me, the undersigned, a Notary Public, this day personally came Darrell G. Coleman, who being first duly sworn, according to law, says that he is Vice - President and Chief Financial Officer of the Corpus Christi Caller -Times, a daily newspaper published at Corpus Christi in said City and State, generally circulated in Aransas, Bee, Brooks, Duval, Jim Hogg, Jim Wells, Karnes, Kenedy, Kleberg, Live Oak, Nueces, Refugio, San Patricio, Victoria and Webb Counties, and that the publication of, NOTICE OF PASSAGE OF ORDINANCE ON which the annexed is a true copy, was inserted in the Corpus Christi Caller - Times and on the World Wide Web on the Caller -Times Interactive on the 17TH day(s) of OCTOBER 1999. 1 • TWO (2 ) Time(s) $99.23 !HAR4 1/4 c •�•:FXPRESP'•• 02i38'3'[ 0z3K35' Vice -President and Chief Financial Officer Subscribed and sworn to me on the date of OCTOBER 18, 1999. L.GLW ti�� LLt aX rti Notary Public, Nueces County, Texas CONNIE HARALSON Print or Type Name of Notary Public My commission expires on 5/14/01. Lassa Ca11er- t Imes, Ju .. LEGAL rt(18 October 17, 1999 Odro as Christ" his t m ved on first rthee 4Ings granting a, enonear trenchse and a 1 Clde 8 urcecto slow 1bof Article 1)(1 e City Charter.' The franchisee p+ro'vidl the, purpose oft 'lebvision gsystem cable and Wales within the City. Monthly payments shall- tlre rise made public ply is and ways which shell be 'equal to 5% of the groes revenues. The forand franchises also provide service s -t a n d a indemnificatiion, insurance, security fund, Pdrforrjance-bphd, system capabilities, performance review, broad programming Categgories,, use of "'factlitles for`, City 0urposee, access channels,grant for municipal production facilities, and related matters, all as contained in the franchise, a copy of which Is available for inspection in the office of the City Secretary, Chaps of C n r4 Christi State of Texas County of Nueces } } PUBLISHER'S AFFI AV1T 22 A,,i 1:: 2,0 CITY OF CORPUS CHRISTI ss: Ad # 3211280 PO # Before me, the undersigned, a Notary Public, this day personally came Darrell G. Coleman, who being first duly sworn, according to law, says that he is Vice - President and Chief Financial Officer of the Corpus Christi Caller -Times, a daily newspaper published at Corpus Christi in said City and State, generally circulated in Aransas, Bee, Brooks, Duval, Jim Hogg, Jim Wells, Karnes, Kenedy, Kleberg, Live Oak, Nueces, Refugio, San Patricio, Victoria and Webb Counties, and that the publication of, NOTICE OF PASSAGE OF ORDINANCE which the annexed is a true copy, was inserted in the Corpus Christi Caller - Times and on the World Wide Web on the Caller -Times Interactive s/on the 14TH day(s) of NOVEMBER, 1999. V v4, Q o i a sea Lf t oo� b 36--- TWO (2 ) Time(s) $101.32 �E111HARA Hs 11. i "747F0fj0- ••..;XPIRES •' Vice -President and Chief Financial Officer Subscribed and sworn to me on the date of NOVEMBER 15. 1999. ‘.1-6(x_o_15-0-Thrvi Notary Public, Nueces County, Texas CONNIE HARALSON Print or Type Name of Notary Public My commission expires on 5/14/01. Christi Caller -limes, Sunda , November forpu OF PASSAGE ANCE NOS. g231,st & 023835 Ot mbar 9, 1990, the City Council of the City of .Corpus Christi, Texas, approved on second ,aiding ordinances raft nli�ftsm - anchU• to ClearSource, I g 1 of the City Charter. Thedfranchisee are for the purpose of providing a cable television system and facilities within the steal. Monthly payments be made to the City for the use of public streets and ways which shall be equal to 5% of the gross revenues. The franchises also provide for customer service standards, indemnification, insurance, security fund, performance bond, system capabilities, performance review, broad programming categories, use 01 facilities for City purposes, access channels, grant for municipal production facilities, and related maters, all as contained in the franchise, a copy of which is available for inspection in the office of the City Secretary. • la/Armando Chaps City Secretary City of Corpus Christ