HomeMy WebLinkAboutC2005-051 - 1/25/2005 - ApprovedDell Professional Services
Services Agreement & Statement of Work
CITY OF CORPUS CHRISTI
Oracle 9i RAC Planning &
Implementation- (5) Node Linux
Cluster
1/19/05
Dell
2005-051
01/25/05
M2005-033
IPROFESSIONAL
Dell SERV,CeS
Services Agreement & Statement of Work
Dell Professional Services -Services Agreement
Customer CITY OF CORPUS CHRISTI, Customer #
DELL Contact for Quell:ions About this Order Robert Roper
Consulting Services Principal
Dell Professional Services
One Dell Way
Round Rock, Texas 78682
Phone: 707.208.9111
Customer Project Contact
LocaUon Where Work Will Be Performed
DELL SKU Number
Service: Consulting Services as Described
on the attached Statement of Work
City of Corpus ChdstJ
960-2B29 x 1
Ba~ F~e: See Section 8.
1. Services DELL Will Supply. Dell Profi:ssional Servict~, Inc C'DPS") agrees to deliver to Customer the services (the"Service's")
dt~.crtbed t~n the Statement of Work attached hereto (the '~SOW"). at Ihe location and acconJing Io the e~tinmted schedule of dates indicated
tm dxis Servic~ Agreemant (this ~ARreement") aid un the SOW DPS may subconlmct s~,me or all oFthe Services or assign this
Agreein~nt to alliliates or subsidian~ of DPS I1' DPS dt~'s subcontract the Services. DPS will remain r~p<msible for the completion o~'thc
Ser~ic~ "Customer" in this Agreement. roi-ers to the Customer identified above
2. Fcea_ SubJeCt to Sections 3 and 4 hereol} Customer agre~ to pay DPS the Base Fee (and any mutually agreed to additional fees) thr the
Services dexcnbed on the SOW plu_q any applicable ~le's, u_se or other taxi's. DPS shall be respo~thle for the payment of any am] all
actuah reasonable and necc~m~ incidpntah travel and living expens~ DPS incurs in connection with delivchng the Scrvicr~ D?S will
3. Estlmatea. Unless otherwise indicatcxl on thc SOW, DPS will pcrfurm thc Scrvicc~ on a time and materials I:~is. DPS may provide
smmt. aM other intellectual or industrial property righL~ therein, are and shall be held by Customer. and shall be considcmxl "works made for
him'. as that tem~ is de[inetl in The C~pyright Act pi I ~76, as amended (the "Copyright Act") In thc evc'nt that any Deliverable shall be deemed
into the pmduc[s developed [or Customer. and Cuslomcr may includc thc Utilitic.'~ as par~ o£ any integrated product which DPS develops ft~r
IPROFESSIONAL
Dell SERVICES
Services Agreement & Statement of Work
DI'S doe's not p~ovide any warranty or rcprc-scntatitm whaL~}cvcr rclgurding software cc'dc not created by DPS with which thc DPS
developed software will interlace vx~r the databases to which thc DES developed sollware ~nay be applied
WI FH THE EXCEPTION OF THE EXPRESS WARILANT1ES SET FORTH IN THIS SECTION, DPS MAKES NO OTHER EXPRESS
OR IlvlPLIED WARRANTIES, INCLUDING BUT NOT LIMITED TO ANY WARRANTY WITH RESPECI TO THE SERVICES
RENDERED INCLUDING SOFTWARE DEVELOPED HEREUNDER, THE PERFORMANCE OF ANY HARDWARE OR
SO?~'WARE USED IN CONDUCq-ING SERVICES OR ANY EXPRESS OR IMPLIED WARRANTIES CONCERNING THE
RESULTS TO BE OBTAINED FROM THE SERVICES INCLUDING SOFq'WARE DEVELOPED, OR THE RESULTS OF ANY
RI~COMMENDATION DES MAY MAKE. INCLUDING WITHOUT LIMITATION ANY IMPLIED WARRANTIES CONCERNING
THE OUALITY, PERFORMANCE. MERCftANTABILITY, SUITABILITY, OR FITNESS FOR A PARTICULAR PURPOSE OF ANY
OF I-HE DELIVERABLES OR OF ANY SYSTEM THAT MAY RESULT FROM THE IMPLEMENTATION OF ANY
RECOMMENDATION DI~S MAY PROVIDE THE FOREGOING LIMITATION SHALL APPLY TO ANY THEORY ADVANCED
[O SUPPORT A CLAIM FOR DAMAGES ARISING OUT OF THE SERVICES INCLUDING USE OR INABILITY TO USE THE
SOF~WARE. INCLUDING STRICT LIABILITY. BREACH OF CONTRACq' OR NEGLIGENCE.
Customer Responsibilities-
· Ct~omer agrees to provide the resourcc_'s descdb~_~ in the sccthm ol the SOW entitled '~uslomcr Respcmsibiliti~."
· Il Cu_sLOLner is rcspensiblc I~r developing or providing dc~zu[ncntation, mnLcnals and assistance [o DES in connc~:tion with thc
SPrvict~, Customer agrees to do so in a timely mannel' DPS st[ali not be r~perrsible for any deLays in completing its assigned
tasks to the extent that they r~ult from Customer's Ihilure to prnvidc such timely docmnentation, materials and a_~sistance
· Cuslo~nm- agrees gcncYalLy to coopcTatc with DES lo sca' that the Servicc~ arc succ~sthgy complcaed.
· It is Customer's resp~ibilily to backnap the data on CusLotner's system and Lo provide adequate security for Customer's system.
DPS IS NOT RESPONSIBLE FOR LOSS OF DATA OR LOSS OF USE OF ANY OF CUSTOMER'S COMPUTER OR
NETWORK SYSTEMS RESULTING FROM ITS PERFORMANCE OF THE SERVICES
· Customer represmlLS add warrants Io DPS That Customer has obtained pennis.sion for both Ctxstom~ and DPS to access and us~
C~tc~mcr's system, thc data on it and all hardware add sx~liwarc componcmts included in it for thc puqxrsc ol-providthg the
Sc~vicc~ If Cu_stomer dc~'s not already have such penni~ion, it is Cuslomer's re~lm)nsibility m oblain it, at Customer's expense.
belbre Customer asks DPS to perlbml Iht Servic~'s
M~llflcetion of Hardware. Some o[ the work may require DES to service or to modifiy hardware that is not manufactured by DES (eg..
by installing a new riser card inside an existing non-DEs compuler). Some manuPacturers' warranties may become void if DES or anyone
else, other than thc manufacturer or its authorized rcprm;entatlvc, wnrlcs on or with the hardware It is Customer's n~pensibility to review
Customer's warranty and to satisi~ ii. If tinct the Scrvicc~ will not al'feel Iht warranty or, ifil do~-s, that the effect will be acct~able to
Cnstomm' DES DOES NOT TAKE RESPONSIBILITY FOR THIRD PARTY WARRANTIES OR FOR ANY EFFECT THAT THE
SERVICES MAY HAVE ON SUCII WARRANTIES.
Limllatlon nf LiabUlly. DPS' sole liability and obligation under this Agreement with resp~t Io the Services including program errors in
any software develt~ped under any SOW shall be contingent up~m receipt ol'wdttcm nOLice lix*m Customer If so noLified thereof by
Customer, DES' sole liability shall bo Lo mc commercially rca_sonablc el]brks lo com'ct any such errors For such assistance, DPS will bill
NEITHER PARTY WILL BE LIABLE lO FHE OFHER FOR ANY [NDIRE(-q', INCIDENTAL, PUNITIVE, OR CONSEQUENTIAL
DAMAGES OF ANY TYPE, INCLUDING BUT NOT LIMITED TO SPEC[AL DAMAGES OR LOSS, LOST PROFITS OR SAVINGS,
OR LOST DATA. ARISING OUT OF OR IN CONNECTION WITH (A)THIS AGREEMENT OR THE SERVICES,(B) THE USE OR
INABILITY 10 USE THE SERVICES INCLUDING ANY SOFTWARE DEVELOPED HEKEUNDER~ (C) THE RESULTS OR
OPERATION OF ANY SYSTEM RESULTING FROM IMPLEMENTATION OF ANY RECOMMENDED PI.AN OR DESIGN OR (D)
THE LOSS OF USE OF THE SOFTWARE, HARDWARE OR ANY OqHER SOFTWARE OR DATA, INCLUDING THE INABILITY
[NDER NO ( IRCUMSTANCES W[t.L DPS BE LIABLE UNDER/HIS AGREEMEN f FOR ANY CLAIMS. LOSSES, DAMAGES
OR EXPENSES FROM ANY CAUSE WHATSOEVER (INCLUDING ACTS OR OMISSIONS OF THIRD PART[ES), REGARDLESS
PROFESSIONAL
Dell SERVICES
Services Agreement & Statement of Work
11. ConfidentiAlity. 'lhe parues agro' that any and all inlbnnation identific~l by thc other ~s ~Confidential" and/or "PmpiSetary', or which a
l[owcver, neither par~y may us~. thc nam,.:(s), trademark(s), or trade name(s) (whether registered or not) of thc othcr par~y in an unPavomble
Upon any termination ol'this Agr~'~m,'nt or any SOW, Customer shall pay all rd' DPS's unpaid IL~ and out o1' [~x;ket c~pense~ deschbo4 in
Sccdon 2 above accrued through thc clTe~uve dale ol'such termination. II'Cu_stomet tail to pcffnnn any paym~mt obligalioixs hereunder and
such I:ailure remairts unremndied for fifteen (15) days, DPS may su_qpend iLS perfnnnancc until pasqnent is received or terminate this
Agreement upon whiten notice.
17. Governing Law/Altorney Fe~s. THIS AGREEMENT WILL BE GOVERNED BY AND CONSTRUED IN ACCORDANCE WITH THE
tAWS OF THE STATE OF TEXAS, WITHOUF REGARD [O PRINCIPLI::S OF CONFLICTS OF LAW
I1' either party eanploys attorneys Io enl-orce any rights arising out hi' or ]elating Io this Agreement, the prevailing party shall be e~litled to
recover its rms~nablc attorneys' I'cc~,, ct~ts and other expen~"s
merges all phor and cnntemporane~us comtnunicatinns and supersedes auy prior wri~en agreement with rt~r:.e~l Io the subject inarter
lg. b, everabilltyD3/aiver ~Ianypmv~si~n~hisAgreementpr~vc-st~be~rbcc~me~invalid~runenl-~rce:ab~eunderanyappli~ab~e~aw'then
such provision shall be d~med tin.lifted tt~ thc extent ntxcssarv to render such pmvismn valid and enl'om~ble II-such pmvisinn may not
bc so savnd, it shall be severnd and the remathder n[ this Agreement shaU remain in lhll tbme and effex:t No waiver o£ any broach o£any
provision o[this Agreement sh~ll constitme a waiver ol-any other broach ol'the ~me or any other provision hereof, and no waiver shall be
20. Fome Majeure. I£cimumstances beynnd the comml ~£the par~ie4 sludl tempt~rafily make it iml~ssible £or either or Ix~th of them to
I~ffom~ ~heir obligatinns under this Agrccmem, then thc pnncipals ol- [hrce majeure shall apply and Ihe rights and obligations or thc partic~
will be temporarily suspended during the fi~rce majeure pennd tn the extenl thai such performance is reascmab]y affected Ihereby Customer
DPS
21. Surviving Sections. Whenever thc context ru~qulrt,'~, any c/mnnitmcnl n~ nhligatinn provided Iht in this Agreement shall survive
22. Notices. All notices provided [bi herein shall bcm writing and delivered tn the other party's repm4entative, whose name aud address
With a copy
p. 2
2'7 05 11:41Sa
01-27-200~ Ol:Z3~ Frow-~lTf OF ~: ~ITY SECRETAKY$ OFFI~
+361 660311~ T-154 P.O01/O01 F-Z01
IPROFESSIONAL
Dell SERVIC;E8
ir m C,z~n~
Services Agreement & Statement of Work
Aztach C~L..,~ Pu~.~ O~de~ c~p)r a~d Star, mc-hr of Work (~¢]u~U]38 a.U ~du~i6 d~-m).
4
Dell Professional Services
Statement of Work
CITY OF CORPUS CHRISTI
Oracle 9i RAC Planning and Implementation - (5) Node Linux Cluster
The following outlines the Statement of Work (%OW") between the Deli Professional Services ("DPS")
group of Dell Marketing L.P., and CITY OF CORPUS CHRlSTI("Customer") for contractual services
provided for the Oracle 9i RAC Planning and Implementation (5) Node Linux Cluster. DPS will
perform the work described in this SOW on a fixed price bid basis. This SOW is subject to the terms and
conditions specified in the Dell Professional Services' Services Agreement (the "A~reement"). Neither
DPS nor its representatives, employees, contractors and/or subcontractors take responsibility for, nor are
they liable for, any decisions made in the development of any systems, products, or software solutions
that are made by, or for, Customer, or by employees or other representatives, contractors and/or
subcontractors of Customer.
1.0 Overview and Shared Objectives
The goal of this project (the "Project") is to install (10) Dell servers into an existing EMC Symrnetrix
Storage environment. Five (5) of these servers will be implemented as a fully functioning and validated
(5)-Node Linux based Oracle 9i RAC solution. The architecture and deployment of Oracle 9i RAC is to
include the implementation of the Oracle seed database, the delivery of hands on solution orientation and
customer acceptance of 9i RAC production readiness.
2.0 Project Duration and Scheduling
Service delivery will be scheduled within three weeks of DPS' receipt of the signed Agreement and the
accompanying purchase order ("Pumhase Order"), unless otherwise agreed upon by Customer and DPS.
Customer and DPS will mutually agree upon the specific dates for beginning mid conducting the Project
The Oracle 9i RAC Planning and Implementation will be conducted during normal business hours
(Monday through Friday, between 8 a.m and 6 p.m. local Customer time), unless otherwise agreed by
Customer and DPS.
3.0 Project Scope and Definition
This engagement includes: one (5)-node Oracle9i RAC on Linux installation with "seed database", setup,
testing and knowledge transfer The Oracle9i RAC configuration will be confimired for functional testine:
purposes "only". A database configmration designed for performance optimization and benchmark testing
will require a separate engagement. This SOW assumes SAN and database installation using the Oracle
Cluster File System (OCFS).
l) Engagement Preparation
2) Solution Planning (Telephonic)
3) Project Kick-Off
4) Dell Server Topology Solution Implementation
5) Oracle 9i KAC Installation & Configuration
6/ Customer Deliverables & Knowledge Transfer SAN
7) Customer Deliverables & Knowledge Transfer Oracle 9i
8) Engagement Closure
Dell Confidential 1/27/2005 Page 5
4.0 Deliverables
Dell Professional Services
The following tasks and deliverables will be executed under this statement of work:
Phase I: Engagement Preparafion
Engagement Preparation consists of the identification of project logistics (Location, start date & time,
recommended hotels, etc.) identification of a Client Project Manager, and the delivery of a Pre-
Engagement Assignment Packet, which must bc completed prior to the DPS consultant's arrival. The
Pre-Engagement Assignment Packet consists of the following documents and activities to be completed
by a Dell Engagement Manager/Consultant in conjunction with the customer prior to an on-site visit:
· Services Responsibility Worksheet
· Identification of customer staff who will participate on the project team+
· Review Site Readiness
· Review and validate customer software media and licensing
· Review and validate customer hardware
· Identify gaps as required
Phase I1: Solution Planning (Telephonic) · Work with Customer to detemaine appropriate Oracle "seed" database schetna and table space
design/disk layout requirements and associated SAN requirements.
· Define elementary sizing of disk array subsystem for Oracle
· Gather customer specific information (Host information, environmental information, contact
information, data layout in['onnation, etc.)
· Review site readiness and SOW
· Verify configuration specifications ['or each server
· Create a seed database layout specifying size and location of table spaces, redo log files and
archive log files.
· Design and document thc acceptance test plan and receive Customer approval
· Produce Design Work Book (DWB) for customer delivery
Phase III: Project Kick-Off
Project kick-off shall consist o[`the following activities:
· Review Project Objectives, timeline, tasks and scope
· Review of the required customer documentation
· Validation of Data Center Readiness
· Validation of Customer resource readiness
Phase IV: Server Topology Implementation
Server Installation and Configuration
· Install and configure Linux Operating system using the Oracle Certified Configuration (OCC)
· Rack and Cable ten (10) Dell servers, of which five (5) will be in the 9i RAC Linux Cluster
· Verification and dtx:umentation of all networking and intemonnect functionality.
· Install fiber adapters and device driver configuration (max 20 QL2340, HBA's for 10 nodes)
· Generate operating system support ['or physical disks
Dell Confidential I/27/2005 Page 6
~L Dell Professional Services
· Configure Navisphere software on one attached server
· Format physical disks and creale file systems and/or partitions
· Document physical devices, logical partitions and file system locations and function as defined in
DWB
· Validate disk accessibility from each servcr
· Install and configure Powerpath software on each server
· Install and configure Access Logix software on each server
· Application of all necessary operating system and Oracle patches
· Upgrade drivers and reconfigurc/rccompile kernel as necessary.
Switch Configuration:
· Review DWB and configuration specifics
· Configure/Zone up to four approved switches (8, 16. or 32 port, non-Director cla.qs).
Switches may only be deployed in a cascaded fashion (limited to I "hop").
· No more than 2 fabrics in the SAN solution.
· Switches must be the same OEM brand (i.e. Brocade or McData).
Validate and Test Storage Configuration:
· Test Dell Storage operation, including on-line disk failure testing
· Simulate path failures to verify Powerpath operation from each server
· Verify proper recovery after restoration of failed path
· Verify failure and recovery recognition by management software
· Verify proper enthes in array event logs
· Verify restoration of cache operation after failure scenarios
· Verify that array error notification mechanisms are operational
Phase V: Oracle 9i RAC Installation and Configuration - Linux · Install Oracle9i
· Install and configure the GSD (Global Services Daemon)
· Create OCFS or raw devices and symbolic links to support thc "seed" database" (if applicable)
· Create seed database based upon customers needs
· Configure and start the KAC cluster
· Implement logical/physical "seed" database layout.
· Cluster management configuration/verification
· Seed database creation, confiLmration and verification
· Execute test plan validating solution fail-over as defined in the design document
· Document test plan results
Phase Vl: Customer Deliverables and Knowledge Transfer - Storage
· An operational multi-host configuration
All data is available I~rom the storage enviromnent
· Documentation of the configuration
· Operational review
Acceptance Criteria:
· An operational multi-host SAN configuration
Agreed upon test plan was executcxt with expected results
Dell Confidential 1/27/2005 Page 7
Dell Professional Services
Note: This engagement does not include any preparation l'or the user's own database. This will get the
system up to where we have validated that the ILAC software and the clustered hardware is functional
using the seed database. If the user wants partitions created for their own database and they want table
spaces created, etc. this will involve ail additional engagement
Phase VII: Customer Deliverables and Knowledge Transfer - Oracle 9i
Formal Knowledge Transfer
Fornml knowledge transfer is provided via several PowerPoint presentations. Presentation
content includes:
o Configuring, Tuning Oracle RAC on Linux
o Overview of the install, what was done and why
o Sizing and Tuning the I/O Subsystem
o Overview of Oracle9i new features
o Oracle Networking Options in a RAC Environment
Hands-on Knowledge Transfer
· Hands-on knowledge transfer is separate from the formal knowledge transfer and involves
sitting down at the console and performing some of the tasks covered in the formal
ki~owledge transfer.
· Q&A
· In addition, the customer is welcomed and encouraged to work with us during the installation,
configuration and integration process in order to learn from us as we go. The topics covered
tturoughout the delivery of services arc:
o Overview of pre-installation and install planning
o Discussion of hardware and software configuration/verification
o Overview of troubleshooting process
o Overview of installation procedures and database creation
Documentation Overview & Customer Sign-Off:
· Review documentation of production architecture
· Review of Oracle Design documentation
· Verify RAC functionality
· Verify RAC administration functionality
Receive customer sign-off on engagement completion
Phase VIII: Customer Deliverables and Acceptance - Oracle 9i RAC
· Completion and delivery of an As-Built Storage Desigu Workbook
· Completion and delivery of Oracle 9i RAC solution configuration
· Customer Acceptance of solution functionality & design deliverables
DPS may make certain assumptions while specifying the deliverables detailed in this SOW. It is the
Customer's reslx)nsibility to identify any incorrect assumptions or take immediate action which will make
all of DPS' assumptions correct.
DPS has made the following specific assumptions while specifying the services detailed in this SOW:
Dell Confidential 1/27/2005 Page 8
~L Dell Professional Services
· The scope of this engagement does not include the implementation of a production database,
but instead is focused on implementation of the seed database as well as system preparation
for production use.
· Customer is compliant with all licenses needed lior this work
· Supporting infrastructure services (DNS, DHCP, WINS, etc) are stable and no corruptions
exist.
· DPS is not responsible Ibr Irc cont'tguration o1' Iht [ [JN delini6ons within the pre-existing
[{MC' Symmetrix St[aagc Unit. It is adx ised. theft this lunctitm be prcl'om~cd by EMC
5.0 Change Control Process
The ~Chan~:e Control Process" is the process, which shall govern changes to the scope of the Project
during the life of the Project. The Change Control Process will apply to new components and to
et~hancements of existing comlx*nents. The Change Control Process will cominence at the start of the
Project and will continue throughout the Project's duration. Additional procedures and responsibilities
may be outlined by the Project Manager identified on the signature page to the Agreement and will be
included in the baseline Project plan if mutually accepted by both thc Customer and the DPS Project
Manager.
Under the Change Control Process, a written "Chanl~e Request" will be the vehicle for communicating
any desired changes to the project. It will describe the proposed change; the reason for the change and the
effect the change may have on the Project. The Engagement Manager of the requesting party will submit
a written Change Request to the Engagement Manager for the other party. The Dell Professional
Services Project Manager will supply the appropriate Change Management documents.
Both DPS and CITY OF CORPUS CHRISTI will review the Change Request and approve it for further
study or reject it. The study and any costs associated with the study will be as agreed upon in writing by
DPS and Customer. This approves only the study and its related o.*sts. The results of the study will be
used to determine the effect that the implementation of the Change Request will have on the cost and
schedule of the Project.
If both parties agree, after the completion of the study, to approve the implementation of the Change
Request, then they will each sigm the approval portion of the Change Request. Both parties must sign the
approval portion of the Change Request to authorize the implementation of any change that affects the
Project's scope, schedule or price.
6.0 DPS Personnel Skills & Qualifications
DPS will, at its sole discretion, determine the number of persotmel and the appropriate skill sets necessary
to complete this project. Customer understands that any DPS resources may include employees or
consultants of DELL and/or a DELL Services Provider. DPS personnel may work on-site at the
Customer location or off-site at a DPS location as detemfined by the needs of the Project. DPS has
identified in this document the following initial resource levels lyf this Project:
Dell Engagement/Project Manager:
Manages the day-to-day activities ol'the project. Develops the project timeline and ensures that schedules
are observed. Resolves issues with the Customer project team. Ensures that the Dell team, the Customer
team and any third-party subcontractors are aware of proj act status and issues.
Dell Confidential 1/27/2005 Page 9
~L Dell Professional Services
Dell Architect:
The 'I eehnical Arctfitect designs the SAN architecture and Storage configuration. The Architect is
responsible for insuring that the final design is a Dell approved and supported solution. The Architect is
responsible for production and delivery of the SAN Desigu Work Book (DWB).
Dell Oracle 9i RAC Consultant:
The Technical Architect designs the Oracle 9i architecture and database configuration. The Architect is
responsible for insuring that the final design is a Dell approved and supported solution.
Additionally, the Following Customer contacts will need to be ~lfilled For this project:
Executive Sponsor
Customer is responsible for providing an executive sponsor with the ability to obtain the cooperation and
acquisition of resources required to successfully complete the engagement
Technical Project Resources
Customer is responsible for providing technical points-of-contact that have a working knowledge of the
enterprise components to be considered during this engagement.
7.0 Customer Responsibilities
Both Customer and DPS are responsible £or the successful execution of this Project DPS'
responsibilities have been set forth elsewhere in this SOW. Customer agrees to the following assigned
responsibilities:
Prior to the start of this SOW, Customer will indicate to DPS in writing a person to be the point
of contact. All Project communications will be addressed to such point of contact (the "Customer
Contact".
· Complete pre-install worksheet (SCRF) with environment specifics
· Ensure that facilities have appropriate power, conmmnication and physical access for the
equipment to be installed. The Project Manager will provide guidelines and address any issues or
concerns that may arise.
The Customer Contact will have the authority to act for Customer in all aspects of the Project.
The Customer Contact shall have the authority to resolve conflicting requirements.
· The Customer Contact will ensure that any communication between Customer and DPS is
made tturough the approphate DPS Project Manager.
· ~he Customer Contact will obtain and provide project requirements, intbrmation, data,
decisions and approvals within one working day of the request, unless both parties agree to a
different response time.
The Customer Contact will ensure that DPS Project personnel have reasonable and sate
access to the Project site and adeqtmte office space, as required.
· The Customer Contact will help resolve Project issues and ensure that issues are brought to
the attention of the appropriate persons within Customer's organization, as required
Dell Confidential I/27/2(}05 Page 10
Dell Professional Services
Customer will provide technical points-of-contact, who have a working knowledge of the
enterprise components to be considered during this Project ("Technical Contacts"). DPS may
request that meetings be scheduled with Technical Contacts.
· Customer will provide a dial-up analog line in the work area for Internet and c-mail access.
· Customer will inform [)PS of all access issues and security measures, and provide access to all
necessary hardware and facilities.
Customer is responsible for providing all hardware, software, and facilities for the successful
completion of this Project. Facilities and power must meet Dell's requirements for the products
purchased
· Customer agrees to completc and return a "Customer Satisfaction Survey", which will be
provided via a web format at the end of thc Projcct.
Dell Confidential 1/27/2005 Page 11
Dell Professional Services
8.0 Payment and Acceptance Criteria
Payment for services is a fixed price fee, which includes travel and expenses (Please see the official Dell
quote for pricing) Work may not be scheduled or conm~enced until your signed acceptance is received by
DPS. Any additional work that is required outside the scope of this engagement / SOW requires written
approval by both Customer and DPS as described in the Change Control Process detailed in Section 5 of
this document.
The signed SOgV should be faxed to (512) 283-9281, Attention: DPS-
Robert W. Roper
Payment Term: Net 30 Days
Tiffs Project is considercd colnplctc when thc deliverables as described in Section 4 of this document
have been completed and delivered to Customer. Upon completion and delivery of the deliverables,
Customer will execute a "Deliverables Comoletion Sic, n-off Form'Exhibit-A.
9.0Order of Precedence
Tiffs SOW, together with the Purchase Order and the Agreement, states all of' the rights and
responsibilities of, and supersedes all prior oral and written communications, between DPS and
Customer regarding this Project. Should a conflict arise between the terms of the Purchase Order,
SOW and Agreement, the following order of precedence shall be followed: first the Purchase Order,
second the SOW, and third the Agreement.
Dell Confidential 1/27/2005 Page 12
ll l.I-
Dell Professional Services
EXHIBIT A- DELIVERABLES SIGN-OFF FORM
CITY OF CORPUS CHRISTI
Oracle 9i RAC Planning and Implementation - (5) Node Linux Cluster
Deliverable/Milestone
Completion and delivery of an As-Built Storage Design Workbook
Completion and delivery of'Oracle 9i RAC solution configuration
Customer Acceptance of solution ['unctionality & design deliverablcs
Delivery Date
/ /
/ /
/ /
All Deliverables listed in this Statement of Work have been delivered to Customer.
CITY OF CORPUS CHRISTI
By
Pnnt Name
Title
Date
Dell Marketing LP
By
Print Name
Title
Date
Dell Confidential 1/27/2005 Page 13