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Home My WebLink AboutC2008-036 - 2/6/2008 - NA~ ~ ~ ~ ~ ~~~~5 C~ C~ ~~ S~ [~ ~ cQ~vsu~r~ ~~.~~~vi c~.~a~.u~ia~s ~O~l~llt~l" ~~~LJ~1~~15 8~ 4 Arian P~rkway, ~uite ~ ~~ ~~n A~tonio, T~x~s 7~Z~~ ~ffice ~~1~} ~89-~3~D Fax ~210} 369-D389 www.~omsoltx.r,om L~t#er of En a er~en~-~ ~i of ~~r us C~r~sti - Munici ~I ~ourt ~verv~ew Comput~~ ~~lutions wEli provid~ the ne~es~~ry re~o~r~~s to pravi~e the ~i~y o~ ~orpus Chris~i with ~h~ ~ervices to ~~tup a ne~v call handling f~r the Muni~ipal ~ourt. The ~peci~c requirement~ and deliverables ~or the~e tasks are ongoing. ~ean Ly~~h ~ill a~t a~ ~omputer ~olutions Technical Autha~ity an~ c~ordinate the ne~e~~a~ re~~urces wrho uvill wark ~rith the ~~signated ~~nta~t f~r ~it~ of ~orpus ~hri~ti ta p~ior~fize and develQp ~ plan t~ complete a~~ nece~~ary tasks. A~r~en~ent Terms This i~ a time an~ ~~ter~als engagement with the following term~: •~omputer ~~luti~n~ estimate~ the v~lu~ ~f thi~ enga~er~ent ~o be appr~ximately $fi4D4 over ~~ay~ at the ~ill ~~~e of $160 per hour to p~rf~rm the foll~~ring: o Plan call fl~ws and vuri~e call hand~in~ scripts for menus and ~ueuing o~an~igure ~~IlNlan~ger ~vith route paints, por~ graup~, and JTAP~ pa~ameters o~etup skil~~, te~r~s, and De~ktop ~Ill~rkflows o~onfigure phone~ and inst~ll deskt~p ag~nt o Create and p~av~de final call f~ovu diagrar~ a Train~ng f~r ~gent~ and ~upervisars ~ Larry Halibur~ort is the de~ig~ated point of e~calat~on and pri~a~y ~~ntact far ~ity ~f ~orpu~ Chri~ti. •~I~a Rodriguez i~ the d~sig~ated point af e~calation and primary c~ntact f~~ ~Ilur~icipal ~ourt. •~~an L~nch is the designated ~'~chni~al Aufhority po~nt of contact f~r ~omput~r ~aiution~. ~ Any ~rork perfarmed out~ide of ~armal ~u~iness hour~, Monday through Friday, 5:0~ A~II to ~:04 PM, wiCE be billed at ~~1~ time~ the ~tandard b~il rate. ~ Service~ ~rill be scheduled upon execution of this do~umen~. • This engagemer~t sha~l be perf~rr~~d by Campute~ ~olutiQn~ in a~cordance with the ~Ilaster ~ervice~ Agreement previously ente~~d ir~ta ~y ~orr~pute~ ~alutian~ a~d ~he City af ~arpus ~hri~#i on June 4, 2D07. ~4qreer~ren~ ~r_pn~#~res By sig~ing in the sp~~e ~ravi~ed below ~ity of ~orpu~ ~hr~st~ - Municipal ~ourt acc~~ts t~e propo~al, pricing ar~d t~rms and c~ndi~ians su~mitt~d ~y Computer ~olut~ons~ I aut~ori~e ~orr~p~ter ~~lu~ions to b~gin th~ procur~ment and delivery ~f any materials con~ained in thi~ proposal and~or to ~ar~mence the ~enrices cantain~~ ~hereir~. ~~mputer Solutions ~~~S~U3G Pa~e ~ o~ ~ ~~~~~~~~ ts R~served. T~is docu~ment and the infarmation ~~ntained herein a#e~, redistributed, or display~d to ar~y other party w~#ho~t t~e written ~ ~ ~ ~r~r, ~~ , ; ~~~ r ~~~ ~ F~~r~ary 6, 2048 ~s P~~PRIE7ARY and perr~ission ~f Comp~ter ~. t~~~~ ~ ~ ~~ ~