HomeMy WebLinkAboutC2008-081 - 3/14/2008 - NAPROFESSIONAL CONSULTING SERVICES AGREEMENT (for E-Gov}
Whereas, the City of Corpus Christi has a commitment to excellent and responsive customer service and
improved business processes;
Whereas, the City of Corpus Christi strives to empower the public by providing communication options
of choice to citizens through the Call Center, Interactive Voice Response systems, and a government web
Poi
Whereas, the City of Corpus Christi emphasizes the use of technology to improve efficiencies and service
delivery;
Now, therefore, this Professional Consulting Services Agreement {"Agreement") is entered into by and
among the City of Corpus Christi, Texas {"City"), and Susan Cable dba eServices, {"Consultant"}
effective for all purposes upon execution by the authorized representative of each party.
h SERVICES TO BE PERFORMED BY CONSULTANT.
A. Consultant shall provide professional consulting services related to planning, process improvement,
training and technology for the E-Government Services Customer Call Center, Interactive Voice
Response systems, and the government web portal, as described on Exhibit B, including but not limited to
the following:
(1) Assist with development and implementation of improved processes for Call Center
operations including the IP telephony system, 311, and other technology and business
systems;
{2) Assist with design and development of new City web sites and applications.
B. The parties agree performance of the work shall commence upon date of execution of this Agreement
by the City Manager. The Interim Director of E-Government Services is designated as the Contract
Administrator responsible for all phases of performance and operations under this Agreement, including
authorizations for paymen#. All notices ar commuaications regarding this Agreement shall be directed to
the Contract Administrator.
II. FEE FOR SERVICES.
During each year of this contract, the Consultant shall he compensated for services provided at the rate of
$55.00 per hour (the "Hourly Rate"), not to exceed $45,000 annually.
The City shall reimburse the Consultant for reasonable out-of-pocket expenses authorized in advance by
the Contract Administrator. All other expenses required to perform the Consultant's services shall be the
sole responsibility of Consultant.
Consultant shall submit montlily statements far services authorized and performed. The staterr~e{~~ shall
contain an hourly itemization of Consultant's services during the billing period and previously ~~roved
expenses. Payment shall be made within 30 days from receipt and approval of invoice by Contract
Administrator.
2008-081
03/14/08
Susan Cable dba eServices
III. EFFECTIVE DATE, TERM, TERIIHNATION. HIERARCHY OF DOCUMENTS
A. This agreement takes effect upon execution by the City Manager.
B. The term of this agreement is one year, beginning upon execution by the City Manager. This
Agreement is subject to annual appropriation of funds.
C. The City may, at any time, with or without cause, terminate this Agreement upon two (2) weeks
written notice to the Consultant. In such event of termination without cause, City will be invoiced for the
actual time and chazges accumulated through the date of termination.
D. Within 30 days of termination of this Agreement, all equipment, software, finished or unfinished
documents, data, studies, or reports prepared by the Consultant, at the option of the City, will be delivered
by the Consultant to the Contract Administrator.
IV. DUTIES UPON EXPIRATION.
The parties agree to meet at least thirty days prior to termination or expiration of the Agreement, to
discuss transition of responsibilities.
V. REPORTS.
The Consultant shall provide reports to the Contract Administrator on the project status as requested.
VI. ASSIGNABILITY. Consultant may not assign, transfer, or delegate any obligations or duties in this
Agreement to any other person without the prior written consent of the City Manager.
VII. INDEPENDENT CONTRACTOR Consultant shall perform all services as an independent
contractor and shall furnish such services in its own manner and method, and under no circumstances or
conditions shall an agent, servant, or employee of the Consultant be considered an employee of the City
of Corpus Christi. Accordingly, the Consultant shall be responsible far payment of all taxes including
Federal, State and local taxes arising out of the Consultant's activities in accordance with this Agreement,
including but not limited to Federal and State income tax, Social Security tax, unemployment insurance
taxes, or any other taxes.
VIII. SUBCONTRACTORS. Consultant may use subcontractors in connection with the work
performed under this Agreement. When using subcontractors, however, Consultant must obtain first prior
written approval from the City Manager. In using subcontractors, Consultant agrees to be responsible for
all their acts and omissions to the same extent as if the subcontractor and its employees were employees
of the Consultant. All requirements set forth as part of this Agreement shall be applicable to all
subeontractors and their employees to the same extent as if the Consultant and its employees had
performed the services.
IX. VENUE AND APPLICABLE LAW. The Consultant shall perform all services in accordance with
Federal, State and local laws. The applicable law for any legal disputes arising ou# of this Agreement
shall be the law of Texas and such forum and venue for such disputes shall be the appropriate district,
county, or justice court in and for Nueces County, Texas.
to this Agreement automatically.
XVI. NOTICES. Notices provided shall be in writing and delivered to:
On behalf of the City
On behalf of the
Consultant:
City of Corpus Christi
Attn: Annie Leal
P.O. Box 9277
Corpus Christi, TX 78469-9277
Susan Cable dba eServices
35 Wellington Drive
Sugar Land, Texas 77478
XVii. OWNERSHIP OF WORK PRODUCT. The City owns exclusive rights to all work designed,
drafted, created, ar prepared by Consultant under this agreement.
XVIII. CONFIDENTIALITY. The Consultant shall not disclose any information received or work
created under this Agreement without the prior written permission of the City Manager.
IXX. DISCLOSURE OF INTERESTS. Consultant further agrees, in compliance with City of Corpus
Christi Ordinance No. 17112, to complete, as part of this Contract, the Disclosure of Interest form
provided to Consultant.
XX. SOLE AGREEMENT. This Agreement and its exhibits constitute the sole agreement between the
City. Any prior agreements, promises, negotiations, or representations, verbal or otherwise, not
expressly stated in this Agreement, are of no force and effect. In the event of any conflict between this
Agreement and the attached Standard Terms and Conditions, this Agreement shall control.
EXE UTED IN DUPLICATE each of which shall be considered an original, this ~~ay of
2oa8.
ATTEST:
Armando Chapa, Secretary
CITY CORPUS CHRISTI
G rge K. Noe, City Manager
CONSULTANT: Susan Cable dba eServices
By: _ ~~~(.L N. Cc "~
Name: ~ t ~ S C:~ (A ~~ ~ ~ ~. _ -- _
Title: ~4~eS:~~~~~~. ~ ~yVL~c~s
Date: ~ ,{ • j a ~ J (;O