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HomeMy WebLinkAboutC2008-081 - 3/14/2008 - NAPROFESSIONAL CONSULTING SERVICES AGREEMENT (for E-Gov} Whereas, the City of Corpus Christi has a commitment to excellent and responsive customer service and improved business processes; Whereas, the City of Corpus Christi strives to empower the public by providing communication options of choice to citizens through the Call Center, Interactive Voice Response systems, and a government web Poi Whereas, the City of Corpus Christi emphasizes the use of technology to improve efficiencies and service delivery; Now, therefore, this Professional Consulting Services Agreement {"Agreement") is entered into by and among the City of Corpus Christi, Texas {"City"), and Susan Cable dba eServices, {"Consultant"} effective for all purposes upon execution by the authorized representative of each party. h SERVICES TO BE PERFORMED BY CONSULTANT. A. Consultant shall provide professional consulting services related to planning, process improvement, training and technology for the E-Government Services Customer Call Center, Interactive Voice Response systems, and the government web portal, as described on Exhibit B, including but not limited to the following: (1) Assist with development and implementation of improved processes for Call Center operations including the IP telephony system, 311, and other technology and business systems; {2) Assist with design and development of new City web sites and applications. B. The parties agree performance of the work shall commence upon date of execution of this Agreement by the City Manager. The Interim Director of E-Government Services is designated as the Contract Administrator responsible for all phases of performance and operations under this Agreement, including authorizations for paymen#. All notices ar commuaications regarding this Agreement shall be directed to the Contract Administrator. II. FEE FOR SERVICES. During each year of this contract, the Consultant shall he compensated for services provided at the rate of $55.00 per hour (the "Hourly Rate"), not to exceed $45,000 annually. The City shall reimburse the Consultant for reasonable out-of-pocket expenses authorized in advance by the Contract Administrator. All other expenses required to perform the Consultant's services shall be the sole responsibility of Consultant. Consultant shall submit montlily statements far services authorized and performed. The staterr~e{~~ shall contain an hourly itemization of Consultant's services during the billing period and previously ~~roved expenses. Payment shall be made within 30 days from receipt and approval of invoice by Contract Administrator. 2008-081 03/14/08 Susan Cable dba eServices III. EFFECTIVE DATE, TERM, TERIIHNATION. HIERARCHY OF DOCUMENTS A. This agreement takes effect upon execution by the City Manager. B. The term of this agreement is one year, beginning upon execution by the City Manager. This Agreement is subject to annual appropriation of funds. C. The City may, at any time, with or without cause, terminate this Agreement upon two (2) weeks written notice to the Consultant. In such event of termination without cause, City will be invoiced for the actual time and chazges accumulated through the date of termination. D. Within 30 days of termination of this Agreement, all equipment, software, finished or unfinished documents, data, studies, or reports prepared by the Consultant, at the option of the City, will be delivered by the Consultant to the Contract Administrator. IV. DUTIES UPON EXPIRATION. The parties agree to meet at least thirty days prior to termination or expiration of the Agreement, to discuss transition of responsibilities. V. REPORTS. The Consultant shall provide reports to the Contract Administrator on the project status as requested. VI. ASSIGNABILITY. Consultant may not assign, transfer, or delegate any obligations or duties in this Agreement to any other person without the prior written consent of the City Manager. VII. INDEPENDENT CONTRACTOR Consultant shall perform all services as an independent contractor and shall furnish such services in its own manner and method, and under no circumstances or conditions shall an agent, servant, or employee of the Consultant be considered an employee of the City of Corpus Christi. Accordingly, the Consultant shall be responsible far payment of all taxes including Federal, State and local taxes arising out of the Consultant's activities in accordance with this Agreement, including but not limited to Federal and State income tax, Social Security tax, unemployment insurance taxes, or any other taxes. VIII. SUBCONTRACTORS. Consultant may use subcontractors in connection with the work performed under this Agreement. When using subcontractors, however, Consultant must obtain first prior written approval from the City Manager. In using subcontractors, Consultant agrees to be responsible for all their acts and omissions to the same extent as if the subcontractor and its employees were employees of the Consultant. All requirements set forth as part of this Agreement shall be applicable to all subeontractors and their employees to the same extent as if the Consultant and its employees had performed the services. IX. VENUE AND APPLICABLE LAW. The Consultant shall perform all services in accordance with Federal, State and local laws. The applicable law for any legal disputes arising ou# of this Agreement shall be the law of Texas and such forum and venue for such disputes shall be the appropriate district, county, or justice court in and for Nueces County, Texas. to this Agreement automatically. XVI. NOTICES. Notices provided shall be in writing and delivered to: On behalf of the City On behalf of the Consultant: City of Corpus Christi Attn: Annie Leal P.O. Box 9277 Corpus Christi, TX 78469-9277 Susan Cable dba eServices 35 Wellington Drive Sugar Land, Texas 77478 XVii. OWNERSHIP OF WORK PRODUCT. The City owns exclusive rights to all work designed, drafted, created, ar prepared by Consultant under this agreement. XVIII. CONFIDENTIALITY. The Consultant shall not disclose any information received or work created under this Agreement without the prior written permission of the City Manager. IXX. DISCLOSURE OF INTERESTS. Consultant further agrees, in compliance with City of Corpus Christi Ordinance No. 17112, to complete, as part of this Contract, the Disclosure of Interest form provided to Consultant. XX. SOLE AGREEMENT. This Agreement and its exhibits constitute the sole agreement between the City. Any prior agreements, promises, negotiations, or representations, verbal or otherwise, not expressly stated in this Agreement, are of no force and effect. In the event of any conflict between this Agreement and the attached Standard Terms and Conditions, this Agreement shall control. EXE UTED IN DUPLICATE each of which shall be considered an original, this ~~ay of 2oa8. ATTEST: Armando Chapa, Secretary CITY CORPUS CHRISTI G rge K. Noe, City Manager CONSULTANT: Susan Cable dba eServices By: _ ~~~(.L N. Cc "~ Name: ~ t ~ S C:~ (A ~~ ~ ~ ~. _ -- _ Title: ~4~eS:~~~~~~. ~ ~yVL~c~s Date: ~ ,{ • j a ~ J (;O