HomeMy WebLinkAboutC2008-183 - 6/16/2008 - NA9-1-1 EMERGENCY SERVICE AGREEMENT
THE STATE OF TEXAS
COUNTY OF NUECES
This 9-1-1 Emergency Service Agreement {"Agreement") establishes the terms,
and conditions for 9-1-1 emergency service interconnection by Level 3
Communications, LLC (hereinafter "Company") with the City of Corpus
Christi, a Texas home-rule municipality (hereinafter "the 9-1-1 Entity")
(collectively "Parties") for non-mobile cable Voice over Internet- Protocol ("VoIP")
communication services using another underlying' facilities-based certificated
carrier to meet Company's 9-1-1 network and database service responsibilities.
WHEREAS, the Texas Legislature and the United States Congress have
authorized the provision of telecommunications service in the local marketplace
by service suppliers other than the holders of certificates of convenience and
necessity ("CCN"); and,
WHEREAS a CCN holder is the incumbent local exchange company that holds a
certificate of convenience and necessity granted by the Public Utility Commission
of Texas ("PUC"} on September 1, 1995, for each service area(s) within the
territory of the 9-1-1 Entity; and,
WHEREAS, VoIP communication service is an alternative way of providing local
voice communications services and its regulatory or legal status is uncertain and
is the subject of at least one major pending proceeding by the Federal
Communications Commission ("FCC").
WHEREAS, Company is currently a holder of either a certificate of operating
authority or a service provider certificate of operating authority that has received
certificate number 60161 from the PUC and, notwithstanding any subsequent
change in its PUC certification or FCC rules, Company agrees that the level of 9-
1-1 emergency service provided for in this agreement shall not be reduced
unless authorized by law or the mutual written agreement of the Parties to this
agreement.
Company is a service supplier and a service provider of local
telecommunications service {"service supplier") pursuant to Chapter 771 or
Chapter 772 of the Texas Health and Safety Code, §§ 771.001 et seq., 772.001
et seq., or other applicable law pertaining to home rule cities (collectively "the
Applicable Laws"), as amended, that must provide 9-1-1 emergency service to
that portion of the Company's service area located within the territory of the 9-1-1
Entity; and,
2008-183
06/1.6/08
Leve13 Communications
WHEREAS, the 9-1-1 Entity is a political subdivision of the State of Texas
established pursuant to the Applicable Laws and provides for the interconnection
of service suppliers into the 9-1-1 emergency service area served by the 9-1-1
Entity; and,
WHEREAS, this 9-1-1 emergency service interconnection must protect, maintain,
and further the high quality, standards-based 9-1-1 emergency service and not
inappropriately and unreasonably increase the costs of 9-1-1 emergency service
to the 9-1-1 Entity:
NOW, THEREFORE, in consideration of the listed mutual promises and benefits,
the Parties agree as follows:
1. Company, or Its underlying facilities-based certificated carrier, as
applicable, must comply with all provisions of the Applicable Laws and any
requirements implementing or interpreting the Applicable Laws promulgated by
the 9-1-1 Entity pursuant to the authority vested in the 9-1-1 Entity.
2. Company shall submit for the 9-1-1 Entity's approval a plan for the
Company's provision of 9-1-1 emergency service within the territory covered by
the 9-1-1 Entity. The plan is provided as Attachment No. 1. The plan shall
consist of an explanation with sufi•icient specificity for the 9-1-1 Entity to
determine Company's compliance with the requirements of this Agreement. The
plan is only applicable to non-mobile communications services, and any
proposals by Company to address mobility of the service must be by a separate
amended plan and a specific mutually agreed amendment to this service
agreement to address mobility. The plan must include the appropriate current
contact information for the underlying facilities-based certificated carrier and a
copy of the amendment between the 9-1-1 Entity and the Company's underlying
certificated facilities-based carrier. Company may submit the plan, or any part of
the plan, that it considers trade secret, confidential, andlor proprietary or that
would give another service supplier a competitive advantage, under seal and
subject to a confidentiality agreement. The 9-1-1 Entity shall keep the plan or any
part of the plan confidential to the extent permitted by law. Upon receiving a
reques# for Company's plan or any part of Company's plan that Company
submitted under seal and subject to a confidentiality agreement, the 9-1-1 Entity
shall request an Attorney General Open Records Decision pursuant to the Texas
Open Records Act, Ch. 552, Tex. Gov. Code [Texas Public Information Act, Tex.
Gov't Code Ann. § 552.001 of seq. (Vernon 1994 and Vernon Supp. 1997}] as
amended, and shall notify Company concurrently with its request for the Attorney
General Open Records Decision. The 9-1-1 Entity shall not release any
information that is subject to a confidentiality agreement executed between the
Parties until the Attorney General issues an Attorney General Open Records
Decision resolving the request for Company's plan or any part of the plan. The
9-1-1 Entity is not required to request an open records decision ruling regarding
information for which there has been an open retards ruling that such identical
information is public information.
3. Company's (or its underlying facilities-based certificated carrier, as
applicable) interconnection arrangements for 9-1-1 emergency service shall meet
the minimum standards in:
a. PUC Substantive Rules 26.272, 26.433, and 26.435, as amended.
The current copies of which are publicly available at
www. put. state.tx. us;
b. The Applicable Laws addressing, including, or interpreting standards or
features for 9-1-1 emergency service applicable to Company;
c. And any requirements promulgated in the future by the 9-1-1 Entity
pursuant to the authority vested in the 9-1-1 Entity by the Applicable
Laws and the applicable provisions of this Agreement;
d. .Any applicable FCC rules applicable to Company.
Where possible, Company (or its underlying facilities-based certificated
carrier, as applicable} may exceed the above standards.
4. Company (or its underlying facilities-based certificated carrier, as
applicable) shall provide to the 9-1-1 Entity an equal or, where possible, a greater
level of service and functionality from the Company switch to the tandem, also
Known as the 9-1-1 selective router, as is currently provided by the incumbent
local exchange company. Incumbent local exchange company is a local
exchange company that has a certificate of convenience and necessity an
September 1, 1995.
The 9-1-1 Entity may amend its 9-1-1 emergency service requirements
from time to time. Unless a shorter time period is necessary to protect the public
safety, the 9-1-1 Entity shall permit Company one hundred eighty (180} days to
comply with the 9-1-1 Entity's amendments. Where a shorter time period is
necessary to protect the public safety, the 9-1-1 Entity shall permit Company the
greatest length of time possible, without jeopardizing the public safety, and where
possible the Parties shall negotiate the shorter time period.
5. Company proposes to commence local service in its authorized service
area on February 2004, ("Service Establishment Date"). Before cutover on the
Service Establishment Date, both Company (or its underlying facilities-based
certificated carrier, as applicable) and the 9-1-1 Entity will test the Company's 9-
1-1 emergency service as set forth in Attachment No. 3. The testing
requirements and procedures shall be mutually agreed upon by the Company
and the 9-1-1 Entity. Final approval as to the adequacy of installation of 9-1-1
emergency service shat! rest with the 9-1-1 Entity. The 9-1-1 Entity shall not
withhold written final approval upon Company's satisfactory provision of the 9-1-1
emergency service required by this Agreement. Satisfactory provision shall be
the working provision of the 9-1-1 emergency service required by the Agreement
and provided by Company to interconnection with the incumbent local exchange
company CCN holder but not including the incumbent local exchange company
CCN holder's 9-1-1 emergency service. The 9-1-1 Entity shall provide Company
with final approval in writing within three (3) working days of testing.
6. Unless a shorter time period is necessary #o protect the public safety,
Company shall notify the 9-1-1 Entity of any changes or expansion in its facilities,
service area(s), changes in the service plan or underlying facilities-based
certificated carrier or other changes affecting the routing or completion of all calls
which are affected by or which affect the provision of 9-1-1 emergency service,
no later than forty-five (45) days in advance of such change or expansion. Such
notice shall include a reference to this section of this Agreement, specifying the
responsibility of the 9-1-1 Entity to respond within twenty (20} days. The 9-1-1
Entity shall notify Company, no la#er than twenty (20) days following receipt of
Company's notice, if the 9-1-1 Entity has concerns with Company's proposed
changes or expansion and shall provide specificity regarding such concerns.
Changes to the plan shall be deemed approved on the proposed implementation
date if the 9-1-1 Entity does not comply with this twenty (20) day response
requirement. If the 9-1-1 Entity notifies Company that the proposed changes or
expansion raise concerns, the 9-1-1 Entity shall work in good faith with Company
to resolve such concerns as soon as possible; in no event shall the 9-1-1 Entity
notify Company of its decision later than fve (5} days before the proposed
implementation date. Any proposed changes in the plan shall not affect approval
for Company's current plan to which the 9-1-1 Entity had granted prior approval.
Company shall provide to the 9-1-1 Entity within twenty (20) days the revisions to
the plan, in the form of a modified Attachment No. 1, upon the 9-1-1 Entity's
approval of the changes or expansion. Where a shorter time period is necessary
to protect the public safety, the 9-1-1 Entity shall permit Company the greatest
length of time possible, without jeopardizing the public safety, and where
possible the Parties shall negotiate a shorter time period.
7. Unless negotiated and agreed to by the Parties in advance, Company
shall use the tandem, also known as the 9-1-1 selective router, designated and
approved by the 9-1-1 Entity and shall not directly trunk to any Public Safety
Answering Point ("PSAP"}, as reflected on Attachment No. 1, illustrating
Company's tandem arrangements. Unless Company uses a tandem negotiated
and agreed to by the Parties in advance, the tandem designated and approved
by the 9-1-1 Entity shall provide 9-1-1 emergency service required by the 9-1-1
Entity pursuant to this agreement.
8. Company shall bill, collect, and remit the appropriate 9-1-1 emergency
service fee andlor, if applicable, surcharge to the to the 9-1-1 Entity, as provided
in the Applicable Laws and reflected in Attachment No. 4.
Company shall remit the appropriate fees andlor, if applicable, surcharge per the
rules and schedules established by the 9-1-1 Entity and Corpus Christi
Ordinance 026828. At all times Company shall be responsible for the accuracy
of the report. From time to time, the to the 9-1-1 Entity may change the 9-1-1
emergency service fee. Such changes shall be communicated to Company for
changes in Company's collection and remittance of 9-1-1 emergency service fee,
according to the provisions of the Applicable Laws. The 9-1-1 Entity shall notify
Company of any change Company must make in Company's collection and
remittance of 9-1-1 emergency service fee with sufficient advance time, but not to
exceed 91 days before the date the change takes effect, to permit Company's
billing system to comply #imely with the change. Furthermore, also pursuant to
the Applicable Laws, Company may retain an administrative fee equal to two
percent (2%) of the fees Company collects.
9. Because Company will not currently be using its own facilities to connect
to the 9-1-1 tandem, no trunking or other charges are applicable at this time.
However, recognizing that the underlying facilities-based certificated carrier will
need to include Company lines and records in its Annual AffidavitlVerification
Checklist to Demonstrate Compliance with the Reimbursement Prerequisites in
PUC Rule 26.435 (Attachment No. 2), Company hereby authorizes and consents
to its underlying facilities-based certificated carrier providing Company's specific
line and database record information to 9-1-1 Entity as part of the Annual
AffidavitlVerification Checklist to Demonstrate Compliance with the
Reimbursement Prerequisites in PUC Rule 26.435. Information provided
pursuant to this section shall be designated by Company as confidential
information in accordance with Texas Health and Safety Code Ann. 771.061.
10. Company and the 9-1-1 Entity agree that it is in the public interest for
number portability to be as seamless and transparent as possible to persons
seeking emergency assistance by calling the number 9-1-1 and to PSAP
personnel answering those 9-1-1 emergency service calls. Company shall
cooperate and coordinate with the 9-1-1 Entity to the fullest extent possible
regarding the implementation and effect of number portability on the 9-1-1
emergency service and shall assist the 9-1-1 Entity with educating PSAP
personnel. The Parties agree that the 9-1-1 Entity shall bear the cost of any
PSAP modifications and Company shall bear its costs of implementing number
portability solutions.
11. Company shall ensure that that its underlying facilities-based certificated
carrier uses a separate NENA Telco Identification number for the submission of
Company records to the 9-1-1 database. Company shall coordinate and
cooperate to the fullest extent possible with the 9-1-1 Entity andlor its authorized
Database services provider regarding all 9-1-1 database activities necessary to
provide accurate, efficient, seamless, and transparent 9-1-1 emergency service.
Company agrees to comply with current National Emergency Number
Association standards (available at www.nena9-1-1.org} and any current 9-1-1
Entity requirement addressing 9-1-1 database activities or future requirements
promulgated pursuant to the terms of this Agreement.
12. Company hereby authorizes and agrees that its underlying facilities-based
certificated carrier shall provide the 9-1-1 Entity (upon request by the 9-1-1
Entity) Company's line and record count information required to be provided by
the underlying facilities-based certificated carrier for reseller wholesale
customers under PUC Subst. Rule 26.435(e)(3}(B) and that Company will also
verify the accuracy of the information provided by its underlying facilities-based
certificated carrier. Information provided pursuant to this section shall be
designated by Company as confidential information in accordance with Texas
Health and Safety Code Ann. 771.061.
13. Other than for the collection and remittance of the 9-1-1 emergency
service fees to the Comptroller, the Parties also agree to work in good faith with
each other to resolve any disagreements and negotiations prior to the 9-1-1
En#ity or Company taking any formal action. Formal action shall consist of the
following, in the order stated: first, alternative dispute resolution by a mutually
agreed third party; second, an administrative proceeding, including arbitration, if
authorized by statute; and third, a judicial proceeding. Neither 9-1-1 Entity nor
Company waives any rights that they may have respectively to seek any relief or
enforcement from any regulatory body of competent jurisdiction (e.g., the Public
Utility Commission of Texas, the Federal Communications Commission).
Any notice required or permitted to be given by the 9-1-1 Entity to Company
under this agreement shall be mailed to Company certified or registered U. S.
Mail, postage prepaid, return receipt requested to the following address:
Level 3 Communications, LLC
Attention: Jud Ocondi
1025 Eldorado Boulevard
Broomfield, Colorado 80021
Any notice required or permitted to be given by the Company to 9-1-1 Entity
under this agreement shall be mailed by certified or registered U. S. Mail,
postage prepaid, retum receipt requested or delivered to the following address:
City of Coruus Christi
Police De artment
Attentlon: Cheryl A. Daubs
MetroCom Supervisor
321 John Sartain
Cor us Christi Texas 78401
15. Company's Disaster Recovery Plan, as required by PUC Substantive Rule
26.272, is found on Attachment No. 6. The plan shall consist of an explanation
with sufficient specificity for the 9-1-1 Entity to determine Company's compliance
with the requirements of this Agreement but shall not require the Company to
reveal any information that the Company considers trade secret, confidential,
andlor proprietary or that would give another service supplier a competitive
advantage. Company's plan shall be a stand-alone plan that addresses solely
Company's 9-1-1 disaster recovery procedures. 9-1-1 Entity shall not withhold
approval of Company's plan because 9-1-1 Entity asserts that Company's plan
does not include the disaster recovery plan of the incumbent local exchange
company CCN holder. Company may submit the plan, or any part of the plan,
that it considers trade secret, confidential, and/or proprietary or that would give
another service supplier a competitive advantage, under seal and subject to a
confidentiality agreement. The 9-1-1 Entity shall keep the plan, or any part of the
plan, confidential to the extent permitted by law. Upon receiving a request for
Company's plan or any part of Company's plan that Company submitted under
seal and subject to a confidentiality agreement, the 9-1-1 Entity shall request an
Attorney General Open Records Decision pursuant to the Texas Open Records
Act, Ch. 552, Tex. Gov. Code [Texas Public Information Act, Tex. Gov't Code
Ann. § 552.001 et seq. (Vernon 1994 and Vernon Supp. 1997}], as amended,
and shall notify Company concurrently with its request for the Attorney General
Open Records Decision. The 9-1-1 Entity shall not release any information that
is subject to a confidentiality agreement executed between the Parties until the
Attorney General issues an Attorney General Open Records Decision resolving
the request for Company's plan or any part of the plan. The 9-1-1 Entity is not
required to request an open records decision ruling regarding information for
which there has been an open records ruling tha# such identical information is
public information.
16. Pursuant to Applicable Laws and all other applicable federal and state
laws, Company, Company officers, and Company employees are not Fiable for
any claim, damage, or loss arising from Company's direct provision of 9-1-1
emergency service unless the act or omission proximately causing the claim,
damage, or loss constitutes, gross negligence, recklessness, or intentional
misconduct. No#hing in this provision limits the right of Company, Company
officers, and Company employees #o appeal the judgment of a court of
competent jurisdiction.
17. In a Company service area covered by a single NXX and multiple PSAPs,
the 9-1-1 Entity shall designate one of the PSAPs as the default PSAP that will
be used by Company as the defaul# route in the occurrence of a failure condition
or emergency calls to Operator Services. If more than one 9-1-1 Entity is
involved, the 9-1-1 Entity that is party to this contract will work with any other 9-1-
1 Entity in Company's service area to establish a single default PSAP. The 9-1-1
Entity shall require that such designated PSAP be assigned a 10-digit number
and that the 10-digit number be provided to the Company for use in the
occurrence of a failure condition or emergency calls to Operator Services. NXX
is t#~e three-digit switch entity indicator that is defined by the "D," "E," and "F"
digits of a 10-digit telephone number within the North American Numbering Plan.
The designated default information is contained in Attachment No. 7.
18. The Company and 9-1-1 Entity will exchange and periodically update, at
least yearly, a contact and escalation list. The contact and escalation list are
found in Attachments No. 8a and 8b.
19. The 9-1-1 Entity shall not impose on Company any requirement, service,
feature, standard, or rate that is not required of the incumbent local exchange
company CCN holder.
20. This Agreement, together with all attachments, sets forth the entire
understanding of the Parties. No representation, promise, or statement of
intention has been made by either Party that is not embodied herein.
IN WITNESS WHEREOF, the Parties hereto have caused this Agreement to be
executed as of the last date signed below.
Level 3 Communications, LLC
Jud Ocondi
City of Corpus Christi
nor .c Imo. t1lt~
911 Planning Manager
Date: 5/5/2008
C ~~ ~~n~~
~• !~•~~
~. ~ `. 0 8
Approved as to loran: _...~
~~
i_isa ~~ Attorney
Assistant
Far City Attorney
Attachment No. 1
Company 9-1-1 Service Plan For 9-1-1 Entity Locations
Company Provided In#ormation:
Level 3 will deploy trunking infrastructure and send E-911 traffic to selective routers in
standard PSTN network call format. The company will be providing a facilities based,
direct trunking solution to the appropriate 911 selective router.
The attached network diagram provides a pictorial of Level 3's connectivity to the
Selective Router.
911 Interconnection Details
Level 3 will provide 911 Service to its end user customers utilizing industry standard end
office 911 trunk interconnections from Levef 3's Media Gateway to the serving 911
Selective Routing Tandem office (see 911 diagram). The 911 trunk interconnections will
be ordered as SS7 signaling. MF signaling 911 trunks will be ordered if specified by the
9-1-1 Entity or due to technical limitations of the 911 System Service Provider. The 911
trunks will be provisioned on dedicated DS1 facilities with a minimum of two (2) DSOs
per serving arrangement. Diverse DS1 facilities will be ordered where required by the 9-
1-1 Entity and when technically feasible.
911 Database Management
Level 3 will ensure pre-validation of MSAGs and work with their database provider to
ensure address accuracy. The Company will adhere to the applicable NENA Data
Exchange format as specified by the 911 Database SP. Level 3 will transfer data using
a Direct File Exchange. Company will process all records and perform error correction
in accordance with the NENA recommended standards.
Errors in data transmitted to the database provider are corrected daily by using the
information provided to Level 3 Communications in a "status file" downloaded from the
database provider. Level 3's E911 Database Administrator performs error correction to
the status file itself and Level 3's databases as needed, then generates a new data file,
as reques#ed, and then uploads the corrected file to Intrado. If a record must be referred
to any outside agency, Level 3's Database Administrator will make the appropriate
contact to provide the referred record to such agency and will monitor the status of the
record until corrections are made in Level 3's records and transmitted to Intrado.
Numbering Resources
Level 3 has received a numbering waiver #rom the FCC to obtain NPA-NXXs. The
process to obtain numbering resources requires Level 3 to provide the FCC and the
applicable State Commission with a 30 day advance notice that Level 3 will be applying
for an NPA-NXX to provide service in specific rate center. Qnce the 3D day advance
notice expires Level 3 will submit the appropriate application to Neustar to obtain an
NPA-NXX for a specified rate center or a pooled one thousand block from an NPA-NXX.
All codes received (NPA-NXXs} will follow industry guidelines with respect to rate center
designation and intervals for Local Exchange Routing Guide (LERG) effective dates.
NANP GuidelineslLNP
Level 3 will adhere to current industry guidelines with respect to NPA-NXX assignment
and Local Number Portability. Level 3 will apply for NPA-NXXs for specified rate centers
and assign numbers to end user customers that are consistent with the NPA-NXXs
received #or a rate center. Level 3 will adhere to current industry standards as it relates
to Local Number Portability and will port customers within a rate center.
1. Company NXX(s} serving 9-1-1 Entity locations: NPA: 361 NXX(s}: 232
265, 355, 356, 437, 520, 657
2. Type services provided: Business Lines X
Residential Lines X
ISDN
CENTREX
Intrastate Toll
3. (Company} Switch: Location: DNVTCO569ED
1850 Pearl St., Denver, Colorado
Type Sonus
4. Tandem(s) connection(s):
To Location SBC 911 SR CRCHTXTU3ED
Initial Trunk Group Size 2
NXX{s) sent 361-232, 361-265, 361-355, 361-
356, 361-437, 361-520, & 361-657
5. Company 9-1-1 Database input to:
Intrado
6. Company Administrative Location:
1025 Eldorado Boulevard
Broomfield, Colorado 80021
Attachment No. 2
Annua! Affida~itl Verification Checklist and Supporting
Documentation to Demonstrate Compliance with
Trunkin Reimbursemen# Prere uisites in PUC Rule
25.435
1. Designated Contact Person Available at All Times to Work with 9-1-1 Entity.
(a} Name of 2417 Contact Person: Network Operations Center (NOC)
Representative on D~
(b} 2417 Telephone Number: 1.877.877.7758. Option 1
(c) Address: 1025 Eldorado Boulevard
Broomfield, Colorado 80021
(d} Pager Number:
2. Notice to 9-1-1 Entity at least 30 days prior to activating new NXX in a rate center or
upon commencement of providing local service in any rate center.
3. Provide a P.01 grade of service on trunk groups from end office to selective router
and notify 9-1-1 Entity in writing of Failure to meet P.01 and correct any degradation with
60 days.
4. Verify use of 9-1-1 Entity MSAG to confirm that valid addresses are available far 9-1-
1.
5. Verification of taking reasonable and necessary steps to avoid submission of
telephone numbers associated with non-dial tone generating service to the 9-1-1
database provider.
(a) Number of lines working in 9-1-1 Entity's service area in January of the
current year 728 and the number of those lines attributable to resold lines
728.
(b} Number of 9-1-1 database records working in 9-1-1 Entity's service area in
January of the current year 728 and the number of those records attributable
to resold lines 728.
(c) Company normally does not submit telephone numbers associated with non-
dial tone generating service to the 9-1-1 database provider.
(*Company may designate the information in response to (a} and (b) above as
confidential information by clearly marking the following sentence: X Yes, the
Company asserts that responses to {a) and (b} are confidential and are not
available for public inspection.)
G. Company normally submits corrections to inaccurate subscriber information to the 9-
1-1 database management services provider within 72 hours of notification of receipt of
the error file from the designated 9-1-1 database provider.
7. Company normally coordinates 9-1-1 database error resolution for resale customers.
8. Company enables all its customers to dial the three digits 9,1,1 to access 9-1-1
service.
9. Company shall attach a copy of the notice that it provided to all its reseller customers
stating that Company does not remit 9-1-1 emergency service fees on behalf of resellers
and that, subject to a confidentiality agreement with 9-1-1 entity, the Company will
release all its wholesale billing records for each reselling CTU.
Company indicates by signature of its authorized agent that all of the above points of
compliance have been met and will continue to be delivered according to PUC Rule
2fi.435 for as long as Company provides 9-1-1 service. Company shall provide
additional documentation in support of the affidavit upon request by 9-1-1 Entity.
Affidavit shall be submitted annually to the 9-1-1 Entity for the duration of this agreement
on the date established by the 9-1-1 Entity.
~~
Judy c di
SUBSCRIBED AND SWORN TO ME this ~ day 20~
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~ ~~~ ......~Fj>.,y
~~ :'~ o r a R y•;
Notary Public, State of Colorado ~ ~"~'~
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My Commission F,.xpires: ~ ~` ~bt ''~~~'''~<.,,,~F.~;~~~``~~~~```~
Attachment No. 3
9-1-1 Cutover -- O erational Tests
E9-1-1 Trunk Group & Emer~encv Calls to an Operator
1. The test calls, except default routing, must have the calling address and
telephone number in the designated 9-1-1 Database.
2. Test calls will be made for each Company NXX.
3. Carrier will notify each PSAP associated with a test call five business days prior
to be the scheduled test date.
9-1-1 TRUNK TEST
^ Isolate the trunk under test
^ Place a 9-1-1 call using a number built in the 9-1-1 database
^ Tester will advise the call taker that this is a test call being made by (carrier)
^ Tester will verify the PSAP contacted
^ Tester will request the 9-1-I Call Taker to verify the ANI and ALI received
^ Tester will verify if PSAP will dispatch to test ALI shown
^ Repeat test for a119-1-1 trunks
ANUALI Failure
^ Place a 91 I test call using na phone number
^ Tester will verify PSAP reached
^ Tester will ask for an operator ID or Name
ALI Failure
^ Place a 9-1-1 call using a number pat built in the 9-1-1 database
^ Tester will advise the 9-1-1 Call Taker that this is a test call being made by
{Company)
^ Tester will verify ANI received
^ Tester will verify that the call was answered by the correct PSAP
Trunk Failure (only when the PSAP has agreed to TDEN routing)
^ Fail all 9-1-1 trunks
^ Verify failure alarms are received locally and at the Switching Control Center
^ Activate alternate routing to default PSAP 10 digit emergency number
^ Tester will advise the 9-1-1 Call Taker that this is a test call being made by
{Company)
^ Tester will verify that the tail was answered by the default PSAP
Attachment No. 4
9-1-1 Fee To Be Billed By Company
9-1-1 Entity Provided Information:
The 911 Emergency Service Fee shall be charged pursuant to applicable law
of 9-1-1 Entity , as amended, and the fee is:
FEE AMOUNTS:
Residential:
Business:
$ 1.00 flat fee
- fee applied per line
Line
$ 1.20 flat fee
Trunk
$ 1.20 flat fee
REMITTANCE TO 9-1-1 ENTITY:
Payable to:
City of Corpus Christi
Police Department
Attention:. Cheryl A. Daubs
MetroCom Supervisor
321 John Sartain
Corpus Christi, Texas 78401
Attachment No. 5
Trunking Charges
Company switch to 9-1-1 tandem facilities: $165 Nonrecurring
charge per trunk for
trunks in service
after 8120102, and
$39 monthly
recurring charge
per trunk.
At this time, Company IS NOT (circle one) seeking reimbursement of
charges listed above. If not, Company reserves the right to amend the Agreement
to seek reimbursement at a future date in accordance with the #erms of the
Agreement.
Attachment No. 6
9-1-1 Disaster Recovery 1 Service Restoration Plan
Level 3 currently has two switching centers serving the central states: The
centers are in Dallas, TX and Denver, CO. In the event of isolation, the Level 3
network routing will utilize the alternate center. The isolation is not expected to
cause customer impact for 911 call completions due to diversity on the Level 3
network; however, if it the nature of the event causes inbound or outbound traffic
to be denied completely, Level 3 Communications has a contractual obligation to
notify our customers within 30 minutes of the event start. Customers are notified
via email using contact information which they have provided.
Additionally, Level 3 will notify all internal groups of the event who are directly
involved as fix agents. If it is detem~ined that the nature of the event is not
isolated to the Level 3 network, Level 3 will immediately engage our off net
vendors and LEC contacts for resolution.
Level 3 currently will not notify system integrators, PSAPs or media unless
specifically required within a PSAP agreement. The agreement shall dictate the
mechanism for contact.
Alternate methods for 911 are also determined via PSAP agreement. Currently
Level 3 911 routing allows two options:
1. Use of a PSAP Ten Digit Emergency Number for overflow. In the event
that the circuits are engaged (busy), the Level 3 network can provide
alternate routing via a 24x7 PSAP number. The number must beaten
digit number and must be required by the PSAP for overflow use only
(not for use during network failures unless required).
2. Level 3 also has contracted with Telecommunication Systems to have
tertiary routing to an Emergency Service Call Center [ESCC]. The call
center will receive the calls if there is any reason why the Level 3
network is unable to complete the call. When the ESCC receives the
call, the operators will determine ANI and ALI for the subscriber and
next determine the PSAP best suited to handle the call. The ESCC will
then contact the PSAP to provide as much detail as available allowing
the PSAP to reach out the calling party for assistance.
In addition to our standard response to network events noted above, Level 3
Communications also maintains a formal, documented, highly-structured
Business Continuity Disaster Recovery (BCDR) Plan that outlines our Corporate
process and procedures for responding to any type of BCDR event, such as a
hurricane, flood, and so on, on file at our Corporate offices. This plan is used
whenever we respond to natural disasters or other BCDR events, so we are well
versed in the activation of the BCDR process and appropriate responses to
BCDR events. This Plan is for internal Corporate use only, as it is considered
highly valuable intellectual property and cannot be distributed outside of the
Corporation.
Attachment No. 7
9-1-1 Entitv Default Routing Designation
9-1-1 Entitv Provided Information:
Default PSAP for: City of Corpus Christi, Texas
A. ANIIALI Failure:
1. PSAP Name: MetroCom
2. PSAP ESN #: 022, 024, 025, 028, 030
B. Company 9-1-1 Trunk Group Failure:
1. PSAP Name: Me#ro Com
C. Emergency Calls to an Operator {0):
1. PSAP Name: Metro Com
2. 10 Digit Public Switched Network Emergency # for PSAP access:
361.886.2600
Attachment No. 8(a}
Company's Escalation & Contact List
Company Provided Inform_ atio_n:
(Name, Title, Contact #)
1. Database Gretchen Wasser. Senior Provisioner, (720) 888-2145
2. Network Operations Network Operations Center, 1 (_877} 877-7758, Option 1
3. Location General Manager Duke Petersen, Senior Manager, (720) 888-1078
4. Billing Rhonda Brunetti. Manager Tax, (720) 888-8149
Attachment No. 8{b}
9-1-1 En#ity Escalation & Contact List
1. Database
SBC Southwest Resolution Center
1-86fi-722-3911
1fi16 Guadalupe, Room 208
Austin. Tx 78701
2. PSAP Operations
City of Corpus Christi
Police Department
Attention: Mike McKinney
Director of Communications
321 John Sartain
Corpus Christi, Texas 78401
(361) 88fi-2805
3. 9-1-1 Entity Management
City of Corpus Christi
Police Department
Attention: Mike McKinney
Director of Communications
321 John Sartain
Corpus Christi, Texas 78401
(361) 88fi-2805
City of Corpus Christi
Police Departmen#
Attention: Cheryl A. Daubs
MetroCom Supervisor
321 John Sartain
Corpus Christi, Texas 78401
(361) 886-2600
4. 9-1-1 Entity Biliing
City of Corpus Christi
Police Department
Attention: Cheryi A. Daubs
MetroCom Supervisor
321 John Sartain
Corpus Christi, Texas 78401
(361) 886-2fi53
049-LVL3-CorpusChristiTX-SS7
CLEG SERVING AREA DESCRIPTION AND E9-1-1 INTERCONNEGTION DETAELS
CLEC Name & Gontacts CLEC "OCN" 9-1-1 Intercon. Addr. Switch Type CLEC NPAINXX(s Included
Level 3 Communications 6114 s00 Leopard St EDS4500 NPA: 361 Code(s): 232, 356, 265, 657,
E9-1-1 Manager ;:,<#:,;,~~fi~:,"~~rx °a°~a°Y:: Corpus Chris#i CLLI Code 355, 437, 520
Dena Hunter CLEC Telco ID Texas CRCHTXKC4MD ?21.?..39,~tfi
720-888-2888 LVL3 78401 "Connect Signal" Digits Estimated # of EAAs
9-1-1 Database Mana er CLEC Service Area Descri Hon: 1 - 1 10,000
Shantell Gutierrez Rate Center(s): Carpus Christi
720 888-7367 Clarkwood # 9-1-i Trunks Requested
Switch Site Contact Calallen Flaurbluff "Default" PSAP I ESN SS7 - 1 trk gr 12 #rks
Diron Bensc Kingsville MetroComl025 SS7 Point Code
303-326-7554 Sinton 002-D01-228
SWBT E9-1-1 SYSTEM CONFIGURATION ASSOCIATED WITH DESIGNATED E9-i-1 CONTROL OFFICE
E9-1-1 CONTROL OFFICE: Cor s Christi Tu1i RATE CENTER(s} FOR PSAPs E9-1-1 CUSTOMER and
CLLI Code: CRCHTXTU3ED MSAG PULL. ~~~ INCLUDED AGENCY TYPE ~¢~ ieyend Ee~owJ
;i?a~s>~o:,a'~~aO. ~..~~;~,,~~,.:~{?o-ua~x4. ~ ,,,,~~,,,,.~,>:;.~,„:,~,,, . ~ . ~ .~n«~;. Ra#e Center(s): Corpus Christi PD MetroCom H
ES-1-1 Features Required: ANIIALIISR Corpus Christi 232, 356 Nueoes County SO MetroCom HRC
°~-~v;v`°~«;°~;~':?~:'~~~.~5'~a4 ~::'~`~~~~'~"`~~`~ : 4w~ ~ ~> ~`~: ~~ ~ :'~ ~ Clarkwood 265 Kleberg County SO Coastal Bend COG
# of 9-1-1 Trunks for LSP: SS7-2 trunks Flourbluff 657 San Patricio County SO Coastal Bend COG
~<~:~.'~:`"°:~° ~a~~ ~.~aa; .,a ~, a'~..~. 4~~ ~`°-mw:«~~:-0<~~ Kingsville 355 Refugio County SO Coastal Bend COG
MSAG U ate Interval: Monthly Sinton 437
a `;?`;?:.'~`4`~;~ ., .. ~'t;.ri' eL a.
~'~:~-~:fi~.~~.7.,~~ +}x tssdirdrk+s 'x'
k¢~n ~>:~~,n.~:`,.-. ~a...w:~~:x;w:
Calallen 52
ACCOUNT MANAGER Flourbluff 239
Kingsville 221
Sinton 364
LOG NUMBER
LVL3-049.006
AM448052
TGN: 1073
ESCO: 155
FOOTNOTES: (1} Mechanized copy of MSAG is provided when SBC is the ALI database provider.
(2)
(3) Onl areas within the the listed exchanges and also within the -urisdiction of this PSAP
are included. PSAP's jurisdiction may include areas within other telco exchan es.
"TYPE of AGENCY" LI=GEN D: Prepared hy:
HRG = Home Rule City Fondra Marshal! E911 Acct. Mgr.
ECD = Emergency Communications District 214 745-3168 voice
COG = Council of Governments or Regional Planning Commission 214 464-6339 fax
(blank) _ (blank space for use as needed #o define another agent pe) fs9700(~sbe.com email
STATUS of EXHIBIT: Exhibit has been approved by the PSAP agency. Date Prepared
COMPLETE 01!16- growth code addition to existing rate centers. Thx!! 01/16/06
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