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HomeMy WebLinkAboutC2008-449 - 11/18/2008 - ApprovedSUNGARD' PUBLIC SECTOR Supplement to the SunGard Public Sector Inc. Application Service Provider Agreement Schedule A -Order Form This Schedule A -Order Form is entered into under the terms and conditions of the SunGard Public Sector Inc. Application Service Provider Agreement of even date herewith (Agreement), between SunGard Public Sector Inc. (SunGard Public Sector) and City of Corpus Christi, TX (Customer). Unless otherwise stated below, all terms and conditions as stated in the Agreement shall remain in effect. Customer Name: _ City of Corpus Christi, TX Agreement Number: CORP-080749-] Yes No Initial Order Form X Re lacement Order Form X Re laces Order Dated 1. Initial Term: Begins December 1, 2008 and expires Sixty (60) months from the date the initial Monthly Access Fee is due under this Schedule A -Order Form. 2. Application Groups: Start-Up Fees and Monthly Access Fees Monthly Appllcetions andlor Services Start-U Fee Access Fee New Products Not current) Licensed ePlan Review -Load Balanced $ fi8,000.00 $ 3,729.00 Eaisting Products 23,174.00 72,459.00 (Currently Licensed) NavlLine: Building Permits (BP), Business Licenses (OL), Cotle Enforcement (CE), Planning & Engineering (PZ), Lantl Parcel Management (LX), Customer Information Systems (CX), Contract Billing (GB), Work Ortlers/Faciliry Management (WF), Contact Management (CZ), Cash Receipts (CR), Accounts Receivables (MR), Loans Module (LN), Click2Gov Core Module Embedded (K7), Click2Gov Customer Information Systems (K2), Click2Gov Building Permits (K3), Click2Gov Business Licenses (K6), Click2Gov Planning 8 Engineering (K7), Click2Gov Cotle Enforcement (KO), Click2Gov Wireless Building Permits (KB), Payment Activation (CE, CIS, BP, BL) - K4, OnePoint Core (KL), Voice Response for BP Intertace (V7), CIS Voice Response Intertace (V2), CIS Credit Card Intertace (CV), Document Management Services (DX), ORep Catalogs (LX, WF, CR, CX, MR, BP, OL, CE, PZ) - CJ Test Sarver: Click2Gov Core Motlule Embedded (Kt), Click2Gov Code Included in Existing Products Enforcement (KO), Click2Gov Customer Information Systems (K2), Inclutletl in Monthly Access (Currently Licensed) Click2Gov Building Permits (K3), Click2Gov Business Licenses (K6), Start-Up Fee Fee Click2Gov Planning & Engineering (K7), Builtling Permits Wireless (KB) ORep Admin (2 Users) - CG Atlmin, ORep Entl User (13 Users) - CG, Included in Third Party Products Looking Glass Viewer (29 Workstations) - LV, Looking Glass Centralized Included in (Currently Licensed) Address Manager (3 Workstations) - LC, Looking Glass Communiry Start-Up Fee Monthly Access Maintenance - LL Fee Retrofit Malntenaneet 46 Objects Included in 384.00 Start-Up Fee VPN Concentrator Option to include management and configuration VPN Included in Inclutletl in Hardware Allocation tunnel, Click2Gov Hardware antl sohware (Protluclion & Test) will be Start-Up fee Monthly Access hostetl and managed by SunGartl Public Sector. Fee Services Set-up, Implementation, HELP Card, Disaster Recovery Plan for SunGard Inclutletl in Included in Monthly Access public Sector applications Start-Up Fee Fea ePlan Switchover, Setup, Configuration & Implementation of ePlan Review at Included in (Additional Servleea) ASP Live. 7,500.00 Monthly Access Fee Beek-up Tapes On demand load of back-up tape requires a one time fee of $600 with Monthly Access (Additional Services) appropriate planning time (requires a minimum of 70 business day Fee advance notice) Creation of a Test Environment and up to 4 data refreshes per year; On Inclutletl in Inclutletl in Test Environment demantl refresh -one time fee of $800 with appropriate planning time Start-Up Fee Monthly Access (requires a minimum of t0 business day advance notice) Fea Included in Inclutletl in Hosting Serviees ePlan review will be hostetl and managed by SunGartl Public Sector. Start-Up fee Monthly Access Fee Subtotal: S 98,814.00 E 78,672.00 2008-449 AR E i t ASP LP nv ronmen 6,000.00 11!18!08 System Total: E 98,614.00 E 22,672.00 M2008-317 SunGard Public Sector Page 1 0(3 CORD-080749-1 Schedule A - 110708.doc nlsrzooa *Start-Up Fee is based on use of SunGard Public Sector's Standard ASP Implementation Methodology. **Number of Concurrent Sessions listed above used in the calculation for the Monthly Access Fees. Changes to the number of Concurrent Sessions may impact the Monthly Access Fee. 3. Payment Terms: Start-Up Fee: Due upon execution of this Order Form. Monthly Access Fee: The initial Monthly Access Fee will be due December 1, 2008. Subsequent Monthly Access Fees will be due on the first of the month thereafter. Monthly Access Fees will be invoiced in advance on a monthly basis for a term of Sixty (60) months at the rates listed below. Months 1- 12 $22,572.00 per month or $270,864.00 per year; Months 13 - 24 $23,249.00 per month or $278,988.00 per year; Months 25 - 36 $23,946.00 per month or $287,352.00 per year; Months 37 - 48 $24,664.00 per month or $295,698.00 per year; Months 49 - 60 $25,404.00 per month or $304,848.00 per year; Following the initial term, Services will be provided on a year-to-year basis provided the Customer exercises the option and pays the then current Monthly Access Fee. Travel and Living Expenses: Travel and living expenses are in addition to the prices quoted above and will be invoiced as incurred and shall be governed by the SunGard Public Sector Corporate Travel and Expense Reimbursement Policy. Travel and living expenses actually incurred in prior months for which SunGard Public Sector is seeking reimbursement, shall also be invoiced monthly. Note: (Following the execution of this Schedule A-Order Form, any Retrofit Modifications provided by SunGard Public Sector will be added to the next annual renewal period, pursuant to Section 6 below. 4. Maintenance Credit: Customer has been invoiced annual maintenance, for the products and services listed in the "Existing Products (Currently Licensed)", "Existing Third Party (Currently Licensed)" and "Retrofit Maintenance" sections above, in the amount of $164,490.98 for the period of July 1, 2008 through June 30, 2009. A credit in the amount of the unused portion of maintenance paid by Customer shall be applied toward Customers Monthly Access Fee. The unused portion of paid maintenance will consist of the amount unused as of December 1, 2008. 5. Maintenance Termination: Upon commencement of billing for the Monthly Access Fee, Customer acknowledges the termination of their current maintenance billing for the above listed applications in the "Existing Products (Currently Licensed)", "Existing Third Party (Currently Licensed)" and "Retrofit Maintenance" section(s). SunGard Public Sector shall continue to provide Customer with maintenance of these products until the transition to the ASP Environment is complete, at which time maintenance will be terminated. 6. Modification Retrofits. For each non-standard Application in library HTEMOD that was written by SunGard Public Sector or any Application that has had custom modifications performed by SunGard Public Sector at the Customer's request, SunGard Public Sector will perform all necessary programming to ensure that the program is compatible with each new software release, version, or program temporary fix made available by SunGard Public Sector. Fees for Modification Retrofits to be maintained are determined on an annual basis. This determination is based upon the number of modified objects prior to the beginning of each annualized ASP Term multiplied by the then current rate charged per object. 7. Hardware Allocation: SunGard Public Sector will provide the Click2Gov Production Server and Click2Gov Test Server. Each server shall reside at a SunGard Public Sector facility. The Click2Gov Servers are owned by SunGard Public Sector and are not the property of the Customer The VPN Concentrator Option includes a router, which will be provided by SunGard Public Sector to Customer. The router is, and shall remain, the property of SunGard Public Sector. The VPN Concentrator requires a CISCO branded VPN capable device, which will be provided by Customer and is the property of Customer. Customer is responsible for providing the DMS, Selectron IVR and LookingGlass servers. The DMS, Selectron IVR and LookingGlass servers are owned by Customer and shall reside at Customer's site for ease of management. ASP Agreement, Schedule A -Order Form CORP-080749-I Schedule A - 110708.doc Ver 01.01.08 Page 2 of 3 11/5/2008 8. Creation of Full Data Backup Tape: SunGard Public Sector shall create and provide Customer with a full data backup tape one time per month. Should Customer require SunGard Public Sector to restore data on a specific backup tape they must provide SunGard Public Sector with a minimum often (]0) business days advanced notice. Data shall be restored in Customer's Test Environment. Customer further acknowledges that aone-time fee of $600.00 will be charged for each data refresh. The terms and conditions contained in this Schedule A -Order Form, including the prices, will be honored as set forth herein, provided this Schedule A -Order Form is fully executed by November 28, 2008. Services listed on this Schedule A -Order Form shall be in accordance with the attached ASP iSeries Standard Sheet (Attachment A) CITY OF CO~tPUS CHRISTI, TX /C L~t'V Authorized Signature Print Name & ' le til~yavk,l~ti I8 ~o ag ~ Date as Apprtrved as to form: (-~~' ~~z ~ ~~~ Lisa Aguilar Assistant City Attorney For City Attorney ATTEST; AAMpNpp CHARA "~-S CITY SECRETAR" SUNG D PUBLIC SECTOR INC. Rort>~kA~id-rdwe Exec.VF Sun(3ard Public Sector Inc Print Name & Tithe November 10, 2008 Date ~~0~"3~ ,AUTHORIIFD 8Y COUNCIL....l.l.~.J.B.~ ASP Agreement, Schedule A -Order Form CORD-080749-1 Schedule A - I I WOS.doc Ver 01.01.08 Page 3 of 3 11/5/2008 SUNGARD~ ~ U B LI ~ S ECTt~ R CLIENT SERVICES ASP iSeries Standards Sheet (Attachment to Schedule A -Order Form) 1. Terminology Term Definition Host Computer System All hardware and software hosted by SunGard Public Sector Inc. on behalf of the customer. This includes the iSeries, Wintel servers and preferred 3rd party software. ISP Internet Service Provider System Administrator The individual designated by SunGard Public Sector Inc. who is responsible for the operation of the Host Computer Systems WinTel Windows operating system using an Intel processor 2. System Availability The scheduled hours of availability for the Host Computer Systems are 24 hours per day Monday - Saturday. The system is reserved for maintenance on Sundays from 12 a.m. - 5 a.m., customer local time. There are special considerations for software updates and emergency situations; please reference Sections 4.3 and 4.4 (Maintenance and Upgrades) for details. 3. System Backups 3.1. Daily System Backups Daily data backups will begin at 12 a.m. (Customer local time) Monday through Friday. These backups consist of all SunGard Public Sector Inc. customer data. The system will be available during the daily backup. 3.2. Weekly System Backups Weekly system backups will begin at 12 a.m. (Customer local time) on a day appropriate to the week being backed up. At this time a full system backup will be performed. These backups consist of all SunGard Public Sector Inc. customer data, program files, source files, and other necessary Customer data. In addition all AS400 system, Operating System, Security, and Data will also be backed up via a Restricted State backup. During this time access to the AS400 and its applications will not be available. System backups will be rotated to an off-site storage facility on a daily basis. 3.3. Night Processing Specified processor-intensive jobs, as determined by SunGard Public Sector Inc., may be required to be run during the night processing time frame of 8 p.m. to 11:59 p.m. to ensure that acceptable system performance standards are met. Examples of these jobs include such things as Utility Bill generation and Tax Notice generation. This is also to make sure the processes are finished before nightly backups occur. ASP iSeries Standards Sheet Version 1.7 3.4. Restores Individual Customer restores will be performed on an as needed basis taking into consideration both Customer and Host Computer Systems functionality, availability, and necessity. 4. System Administration SunGard Public Sector Inc. will provide for system administration of the Host Computer Systems (including the host iSeries system and associated host site hardware and communications infrastructure), including but not limited to: 4.1. System Monitoring The Host Computer Systems will be monitored on a 24-hour basis through the use of automated monitoring software and/or hardware as selected by SunGard Public Sector Inc.. System operations to be monitored include: • Subsystems - to ensure they are active, operational, and without pending errors messages. • Job queues - to ensure they are active, operational, and attached to the correct subsystems. • Critical system messages -Monitoring for hardware errors, system functionality errors, operating system errors, system integrity errors, etc • System and Network Information -Samples of system and network information to be monitored include: • DASD (Disk storage) o Total utilization o RAID protection o Drive failures o Disk drive error rates • CPU Utilization • Total number of jobs in the system • Interactive response time • Communication line availability • Internet Connectivity from the Host Computer Systems to the Internet • Memory pool faults • Security violation attempts • System service starts and ends • Backup completion • UPS monitoring • Other pertinent system information as determined by SunGard Public Sector Inc. 4.2. System Maintenance SunGard Public Sector Inc. will provide all necessary Host Computer Systems and network maintenance as deemed appropriate and necessary by the System Administrator and/or associated staff. Appropriate and necessary maintenance shall be determined through the use o s an ar i eries an ne or moni oring an pe ormance ana ysis oo s. 4.3. Software Maintenance and Upgrades Software maintenance and upgrades will be performed outside of standard business hours whenever possible. Emergency situations will be handled on a case-by-case basis in such a manner as to provide the least possible disruption to overall system operations and availability without negatively affecting system stability and integrity. © 2005 by SunGard Public Sector Inc. Page 2 ors ttnor2oos -- Proprietary & Confidential -- ASP iSeries Standards Sheet Version 1.7 All parties will have advanced notice of such upgrades and any emergency updates will have customer approval before being done. 4.3.1. IBM IBM licensed program fixes and upgrades, including cumulative PTF's, shall be applied to the host iSeries system as required to maintain operating functionality and currency. These PTF's will be temporarily applied until their effectiveness is determined. Non- emergency IBM PTF applications will be performed outside of normal business hours. 4.3.2. Wintel Wintel server service packs, patches and updates shall be applied as necessary to ensure integrity of the system(s), system data and associated operating environment. Patches deemed critical in nature by SunGard Public Sector Inc. of system/software vendors shall be applied as soon as possible to prevent system corruption, penetration, degradation etc. 4.3.3. SunGard Public Sector Inc. Applications Upgrades and updates to SunGard Public Sector Inc. Applications on both the IBM iSeries and Wintel platforms will be performed on scheduled dates during the year. 4.4. Hardware Maintenance and Upgrades Hardware maintenance and upgrades will be performed outside of standard business hours whenever possible. Emergency situations will be handled on a case-by-case basis in such a manner as to cause the least possible disruption to overall system operations and availability without negatively affecting system stability and integrity. The primary Customer contact will be notified, when possible, via the on file a-mail address, prior to hardware upgrades being performed. 4.5. System Security (Logical) System security values will be set to provide for system integrity and data security as deemed appropriate by SunGard Public Sector Inc.. This will include such items as password length and makeup, change intervals, system security level, etc. User profiles, with all object authority, will be limited to the standard system security profile and the System Administrator profile. Sign-on information for these two profiles will be secured with the Director of SunGard Public Sector Inc. or his designee and the System Administrator. Customer user profiles will only have access to appropriate Customer data. Security auditing will be enacted to provide for the ability to audit security violations, changes, etc., with periodic system security reviews conducted by SunGard Public Sector Inc.. Host site security will include implementation of an industry standard firewall, secure sockets layer, virtual private networks, IP address translation, and/or a combination thereof. © 2005 by SunGard Public Sector Inc. Page 3 of s t t/10/2008 -- Proprietary & Confidential -- ASP iSeries Standards Sheet Version 1.7 4.5. Non-Preferred Third Party Software SunGard Public Sector Inc. has partnered with a number of third party vendors for purposes such as time 8 attendance, form printing, mapping, etc. For any non-preferred third party vendors, SunGard Public Sector Inc. will be responsible for the following: o Initial loading of software o Periodic upgrades/service packs o Technical support for related iSeries issues Exclusions: SunGard Public Sector Inc. does not support the user interface for non-preferred third party software. Troubleshooting will be performed by the customer and third party. 5. Hardware Requirements The following are minimum hardware requirements to enable Customer to access the host site iSeries system. These requirements do not take into account any local any network configuration or requirements, which are the responsibility of Customer. 5.1. Personal Computers Each personal computer that will access the ASP environment should achieve the following minimum hardware requirements for access: o Pentium 4 or greater processor 0 2 GB storage 0 1 GB RAM (Increasing RAM will help increase system performance) o Properly configured network interface card o Microsoft Windows 2000 Pro (SP4 or higher) or XP Professional Edition with all SP's installed o Microsoft Internet Explorer 6.0 or higher o Sun Java 1.6 o Screen resolution 1024 x 768 or better o Monitor, mouse and keyboard o IBM iSeries Access for Windows v5r4 (This version can be provided to ycu by SunGard PS) with the latest available Service Pack. SunGard Public Sector lnc. will not support any hardware that does not meet the minimum requirements 5.2. Printers Type Supported Must be IBM certified. Microsoft Certified Printers: httos://winaual.microsoft.com/HCUProduclList.aspx?m=x&g=d&cid=900&f=86d Local (PC attached) IBM Certified Printers: http://www- 912.ibm.com/s dir/slkbase.NSF/0888cc5d18fceca58625680b005dc690/b44a2cf4ba778d838 Most printers with an available Ethernet connection and that are part of the approved IBM Network Certified Printer list can be used in the ASP environment. ""*NOTE"*"All-in-One Printer/Fax/Copier machines are not recommended. Any existing client Twinax printer that needs to be used in the ASP environment will require that a BOSANOVA e-Twinax controller be purchased by the client for network printing to be Twinax successful. http /lwww bosanova.net/twinaxcontroller/index.html © 2005 by SunGard Public Sector Inc. Page 4 of s t inot2ooa --Proprietary & Confidential -- ASP iSeries Standards Sheet Version 1.7 All others Other printers will be evaluated on a case-by-case basis for compatibility with the ASP i environment. There are 2 options to deal with printing in the ASP environment Option 1: Utilize local print sessions that are configured and run via IBM iSeries Access for Windows. They can print to any networked, shared or locally attached printer that the Windows machine they are run on can see. These sessions are easy to setup, however these sessions must be signed in and running for printing to work. Some clients run all print sessions on a dedicated machine for ease of management. However, any non-shared locally attached printer, including Cash Receipts printers, must be run directly on the machine to which the printers are attached. Option 2: Print directly via TCP/IP. In this setup the client will provide a unique static Public IP Address for each printer they want to print in this manner. These are generally high traffic printers that customers do not want to be run on a print session. Also, any IPDS printing MUST be setup as an IP printer. Option 2.1: Print directly via TCP/I P, but utilizing just one unique static Public IP Address. Each configured printer will use the same IP address, but a different port to print to. The clients firewall will then utilize port forwarding to direct the traffic to the correct printer. Most clients utilize a combination of these methods. It is a customer's internal decision based on available Public IP addresses, current infrastructure and other needs. We can work with any of these methods. 5.3. Recommended Customer Connectivity Internet bandwidth is determined by the customer. It is based on Saturation level: a combination of connection speed, number of users on the system, size of files being accessed over the internet, etc. SunGard Public Sector Inc. strongly requires the following minimum setup: o Minimum 1.5 MB internet connection (T1 or other telecom provided service is preferred over cable or DSL) Responsiveness is directly affected by connectivity selected. o For clients who require site to site VPN, we require that the client have a Cisco branded VPN enabled device on their site. o Recommended redundant internet connection in case the primary connection goes down. o Dial up and wireless connections are not supported. An industry standard firewall used to protect the customer's internal network is required for connectivity into the ASP network. 6. Performance Analysis of Customer's Current SunGard Public Sector Inc. Environment A Customer's current environment will be reviewed prior to the ASP transition. Ideally Customers will transition to ASP on the latest version of SunGard Public Sector Inc. code. If a Customer is not on the latest version of SunGard Public Sector Inc. code, the current environment will be reviewed to determine if it can handle an upgrade before transitioning to ASP. ©2005 by SunGard Public Sector Inc. Page 5 orb 1tr1or2ooa -- Proprietary & Confidential -- ASP iSeries Standards Sheet Version 1.7 Items reviewed include: Current iSeries OS version, available disk space, current processing power, and current SunGard Public Sector Inc. version. 7. Host Site Performance Performance monitoring and tuning will be performed as necessary to maintain an average in network interactive response time of 2.0 seconds or less when measured over a 1-hour period during normal business hours. "In network" is defned as any point between which the data packet enters the SunGard Public Sector Inc. environment and subsequently departs the SunGard Public Sector Inc. environment. Any point of communications outside of the SunGard Public Sector Inc. protected network environment, including DMZ, shall be deemed as "out of network." iSeries, Wintel server and associated network infrastructure performance monitoring will be conducted on a regular basis. Monitoring shall be done during (no less than) four randomly selected one-hour periods within each calendar month. A summary of the performance statistics shall be made available for Customer review upon Customer request, including available predictive performance data where available. SunGard Public Sector Inc. is not responsible for Internet connectivity and/or performance outside the internal SunGard Public Sector Inc. host site infrastructure. 8. Standard Application Support SunGard Public Sector Inc. provides standard Application Support 24 hours a day, 365 days per year. The toll-free support line is 1-800-695-6915 and the email address is asptechsuppl@hteinc.com . 9. System Hardware Support Host site technical hardware and host operating system support shall be provided 24hours a day, 365 days per year. This includes support for technical issues related to Host Computer Systems access, hardware operations, and Host Computer Systems functionality. SunGard Public Sector Inc. is not responsible for Customer hardware, non-SunGard Public Sector Inc. related software, Internet access, and/or connectivity issues. SunGard Public Sector Inc. will provide guidance to Customer in obtaining technical support for on-site hardware and connectivity issues. © 2005 by SunGard Public Sector Inc. Page 8 of s 11/10/2008 -- Proprietary & Confidential --