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Consulting Services Agreement
Customer: City of Corpus Christi, Texas
Customer Address: 1201 Leopard Street, Corpus Christi, Texas 78401 Attn: Director of Municipal
Information Systems
Citagus: Citagus Software (USA), Inc., a Georgia corporation having a principal place of
business at 3235 Satellite Blvd, Bldg 400, Ste 300 Duluth, Ga 30096.
Effective Date: March 31, 2009
1. Services. Until this Agreement is terminated, Citagus shall provide Customer with consultation and
software development services as specified in Statements of Services ("SOW") executed by both parties
from time to time ("Services") in the form of the attached Exhibit "A." Services will relate to
Customer's implementation or use of the PeopleSoft software that Customer licenses from the software
owner pursuant to a valid software license agreement ("License Agreeroeat"). Citagus will provide the
Services on anon-exclusive basis and may therefore perform services for others. Citagus may
subcontract with third parties to perform all or part of the Services, with Customer's prior written consent.
2. Fees, Expenses, and Payment. For all Services performed by Citagus, Customer shall: (i) pay
Citagus at the rates set forth in each SOW, for the totals not to exceed amounts stated in the SOW; (ii)
reimburse Citagus for all reasonable travel and living expenses incurred in connection with such Services
where applicable as set forth in each SOW, and (iii) pay Citagus within 30 calendar days after the date of
receipt of each invoice. All payments must be in U.S. dollazs and aze non-refundable. Customer is
responsible for all taxes, duties, and customs fees concerning the Services performed, excluding taxes
based on Citagus's income. All past due amounts will bear interest at the lesser of 1.5% per month or the
highest interest rate allowable under applicable law.
3. Change Procedures. All changes to an SOW must be in writing and signed by both parties before
becoming effective. At any time before completion of the Services, Customer may request changes to the
scope of the Services (a "Change Request"). Requests must be in writing. Citagus will provide
Customer with either a written change order in the form and substance attached as Exhibit "B" ("Change
Order") or a request rejection. The Change Order will include Citagus's determination of the estimated
differences in cost and time required to meet the Change Request. Upon receipt of a fully signed Change
Order, Citagus shall promptly commence performance in accordance with the Change Order. Services
may be suspended while a Change Request is outstanding. If there is any conflict among or between this
Agreement, an SOW, and a Change Order, then documents will have control in the following order of
preference: the Change Order, then the SOW, then this Agreement.
4. Consultant Planning. Customer may request the removal of any Citagus consultant at any time on
10 business days prior written notice to Citagus and shall pay Citagus for the consultant through the 10-
day notice period. Citagus shall have the right to remove or replace an assigned consultant with another
consultant at any time. Unless Citagus is removing the consultant for cause, Citagus will attempt to
provide at least a 5 business day overlap for the existing and replacement consultant to work together for
knowledge transfer purposes. Consultant will pay for both consultants during such transfer period.
2009-129 ins. This Agreement contains additional terms, conditions,
04/14/09 which appeaz on the following pages and are incorporated herein by
M2009-085
Citagus Software
The parties have caused this Agreement to be signed by the undersigned duly authorized representatives
as of the Effective Date.
City of Cprpus Christi~~rr Citagus Software (USA), Inc.
By: +` ~ Ga.~f~~l^~ By:
Autho ' e Sig/Printed Name ~~ h f,~ i2 • ~sco ar L Duffy
Title ~ e President North Amencan Operations
Approved as to form: ~~ 9
Lisa guila
Assistant Attorney
For City Attomey
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SOFTWARE CONSULTING SERVICES AGREEMENT
(Additional Provisions)
1. Customer Obligations. Customer shall perform its obligations as set forth in the applicable SOW,
as well as the following obligations (collectively referred to as "Customer Obligations"):
(a) designate and provide for each SOW one Customer point-of-contact, who shall be responsible
for responding to Citagus's questions and issues relating to the Services;
(b) provide sufficient, qualified, knowledgeable personnel capable o£ (i) performing Customer
Obligations set forth in this Agreement and each SOW; (ii) making timely decisions necessary to move
the Services forward; (iii) participating in the project and assisting Citagus in rendering the Services; and
(iv) facilitating development, testing, and implementation of the PeopleSoft Software;
(c) provide Citagus with reasonable access to Customer's facilities during Customer's normal
business hours and otherwise as reasonably requested by Citagus in order to enable Citagus to perform the
Services;
(d) provide Citagus with such reasonable working space, equipment, and office support (digital or
analog phone lines for long distance and local calls related to the provision of Services, and photocopying
equipment), and an adequate environment for consultants where they can conduct efficient analytical
work and meet with Customer personnel and other Citagus personnel as Citagus may reasonably request;
and
(e) perform such other duties and tasks as set forth in the applicable SOW to facilitate Citagus's
and its subcontractors' performance of the Services set forth thereunder.
2. Citagus Obligations. Citagus shall perform or cause to be performed the Services. For each SOW,
Citagus will designate one Citagus point-of-contact, who shall be responsible for responding to
Customer's questions and issues relating to the Services. Citagus's ability to perform the Services or
cause them to be performed is conditioned upon Customer's timely performance of the Customer
Obligations and upon correctness of the assumptions described in the applicable SOW. Customer's
performance of the Customer Obligations is material to Citagus's ability to provide the Services. If
Customer does not perform the Customer Obligations in a timely manner, or if the applicable assumptions
are incorrect, then Citagus may revise the applicable SOW, including the time and cost of performance.
3. Acceptance Testing. When Citagus provides a milestone or final software development to
Customer, Customer shall have until 5 business days (or other time period provided for in a particular
SOW, whichever is longer) after receipt in which to test the software and to provide Citagus with a
written acceptance or rejection of the software. Written rejections must specify the reasons for the
rejection to provide Citagus the necessary information to correct the software. Citagus may suspend
provision of Services until receiving either a written rejection or acceptance. Customer will not deploy
any software provided under the Services until providing Citagus with a final written acceptance.
4. Termination. Either party may terminate this Agreement (which terminates all SOWs), or any
SOW, for any or no reason upon 30 days prior notice to the other party. If Customer fails to pay Citagus
in accordance with this Agreement, without cause, then (a) Citagus may suspend any and all Services
Customer Initials:
Citagus Initials: ~~3,~ Page 3
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under this Agreement, with or without notice, for so long as Customer fails to pay Citagus, and (b)
Citagus may terminate this Agreement, or any SOW, by giving Customer notice of default, in which case
the applicable Agreement or SOW, as the case may be, shall terminate at 5 p.m. on the 5th calendar day
following notice unless Customer cures the breach beforehand. Regardless of how this Agreement is
terminated, (i) Customer must pay Citagus all fees due under this Agreement for services provided by
Citgaus within 30 days of receipt of invoice after the effective date of such termination; and (ii) to defray
any additional expenses that Citagus may incur regarding its consultants, Citagus reserves the right to
invoice Customer for up to 10 business days of consulting services per Citagus consultant that was
assigned to Customer's project(s).
5. Ownership.
(a) Deliverables. Upon completion of the Services for a particular SOW, Citagus will provide
Customer with one copy of all notebooks, data, information, and other material acquired, compiled, or
created by Citagus regarding the Services, including source code, object code, and technical
documentation, if applicable.
(b)Ownership. Full and exclusive rights and ownership in everything developed as part of the
Services, including Work Product, and in any and all related letters patent, trademarks, copyrights, trade
secrets, Confidential Information, and any other proprietary rights that Citagus possesses or is entitled to
shall vest in Citagus at all times. "Work Product" means any expression of Citagus's Findings, analyses,
conclusions, opinions, recommendations, ideas, techniques, know-how, designs, programs,
enhancements, source and object code, software, and other technical information. Customer agrees to
comply with all PeopleSoft licensing intellectual property provisions contained within its licensing
agreement with PeopleSoft.
(c)City may distribute any deliverables or work product to third party as deemed necessary by City
for City business purposes.
(d) City has irrevocable unlimited perpetual license to use the deliverables and work product
provided under the SOW.
6. Insurance. The parties shall each maintain general liability insurance and, to the extent required by
applicable law, worker's compensation insurance.
Citagus shall maintain at all times the insurance in the attached Certificate of Insurance, which has been
assigned to the Customer for the term of the contract. Additionally, Citagus will provide the applicable
Texas Worker's Comp Insurance for any and all onsite consultants, to be added to our policy upon
commencement of onsite work in Texas.
All insurance policies required to be carried hereunder shall, to the extent obtainable, have attached
thereto an endorsement that the same shall not be cancelable or changed without at least thirty (30) days'
prior written notice to all named insureds. Customer shall from time to time furnish to Citagus certified
duplicate policies of all insurance required to be maintained pursuant to this section.
However, City may self insure for some or all of these requirements.
Customer Initials:
Citagus Initials: ~~~.~ Page 4
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7. Confidential Information. During the course of the parties' relationship, they may each have
access to Confidential Information of the other. The term "Confidential Information" means all
information or material that gives the party some competitive business advantage or the opportunity of
obtaining such advantage or the disclosure of which could be detrimental to party, but shall exclude
anything designated as not confidential. Citagus's Confidential Information includes this Agreement, any
SOW, and the terms, conditions, and pricing contained in any SOW. During the term of this Agreement
and for 2 years thereafter, each party will maintain the secrecy of the other party's Confidential
Information, will not use it except in connection with the Services, and will not disclose it to anyone
outside Customer or Citagus or to anyone within Customer or Citagus who does not have a need to know
it to perform under this Agreement. "Confidential Information" shall not include any information that (a)
was in the possession of or was rightfully known by the recipient without an obligation to maintain its
confidentiality; (b) is or becomes generally known to the public without violation of this Agreement; (c)
is obtained by recipient in good faith from a third party having the right to disclose it without an
obligation of confidentiality; or (d) was required to be disclosed by applicable law, provided that recipient
notifies the discloser of such requirement before disclosure.
8. Non-Piracy. During the term of this Agreement and for a period of 1 yeaz thereafter, neither party
will dvectly or indirectly attempt to cause or otherwise encourage any employee of the other party to leave such
party's employ.
9. Limited Warranty. CITAGUS WARRANTS THAT THE SERVICES WILL BE PERFORMED
CONSISTENT WITH GENERALLY ACCEPTED INDUSTRY STANDARDS. NO SPECIFIC
RESULT FROM PROVISION OF THE SERVICES IS ASSURED OR GUARANTIED. CITAGUS
DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR ]MPLIED, INCLUDING BUT NOT
LIMITED TO THE WARRANTIES OF MERCHANTABII,ITY, FITNESS FOR A PARTICULAR
PURPOSE AND NONINFRINGEMENT. CUSTOMER ACCEPTS THE SERVICES (AND ALL
WORK PRODUCT THEREUND) ON AN AS-IS, WHERE-IS BASIS.
IF CUSTOMER WAIVES ACCEPTANCE TESTING AND SIGN-OFF FOR ANY SERVICES
PROVIDED, THEN CITAGUS SHALL NOT BE RESPONSIBLE FOR THE PERFORMANCE OF
SUCH SOFTWARE NOTWITHSTANDING ANY PROVISION IN THIS AGREEMENT TO THE
CONTRARY.
10. Remedies. Customer's sole remedy and Citagus's sole obligation in the event of a breach of the
above warranty is, at Citagus's sole option and discretion: (i) for Citagus to reperform the Services, or (ii)
for Citagus to refund the amounts paid by Customer for the Services that were not as warranted.
To avail itself of these remedies, Citagus must receive notice from Customer within forty-five (45) days
after the completion of the Services that Customer alleges were not performed consistent with the
warranty, which notice must specify the details of the warranty breach as well as specify that no other
changes have been made to the PeopleSoft software or any integrated software, including but not limited
to PeopleSoft patches and updates. Any such changes would nullify such warranty and subsequent claim.
11. Limitation of Liability. NOTWITHSTANDING ANYTHING IN THIS AGREEMENT TO THE
CONTRARY, CITAGUS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL,
OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO LOST DATA, LOST
PROFITS OR COSTS OF PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES, HOWEVER
ARISING, EVEN IF IT HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
CITAGUS'S LIABILITY FOR DAMAGES ARISING OUT OF, RELATING TO, OR IN ANY WAY
Customer Initials:
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CONNECTED WITH THE RELATIONSHIP OF THE PARTIES, THIS AGREEMENT, ITS
NEGOTIATION OR TERMINATION, OR THE PROVISION OR NONPROVISION OF SERVICES
OR SOFTWARE (WHETHER IN CONTRACT OR TORT) SHALL IN NO EVENT EXCEED THE
AMOUNT OF CUSTOMER'S ACTUAL DAMAGES CAUSED BY ACT OR OMISSION OF
CITAGUS. IN THE EVENT OF SUCH CLAIM, CUSTOMER MUST PROVIDE SUFFICIENT
PROOF TO CITAGUS OF ACTUAL COST COMPONENTS
12. Relationship. Citagus is and shall at all times be an independent contractor and shall not be deemed
an employee or agent of Customer. Nothing in this Agreement is intended to, or shall be deemed to,
constitute a partnership, joint venture, or agency relationship between the parties.
13. Notice. All notices must be in writing and must be sent by certified mail, overnight mail, courier, or
delivered personally to the addresses indicated on the first page of this Agreement, or such other address
as either party may indicate by at least ten (10) business days prior written notice to the other party, to be
effective. Notices made pursuant to this Section shall be effective on the date shown on the receipt
evidencing delivery, or if there is no receipt or if delivery is refused, then delivery shall be deemed given
on the third business day following the date notice was sent.
14. Survival The terms of Sections 5 (Ownership), 7 (Confidential Information), 8 (Non-Piracy), 9
(Limted Warranty), 10 (Remedies), 11 (Limitation of Liability), 13 (Notice), 14 (SurvivaQ, and 15
(Miscellaneous) shall survive the termination of this Agreement.
15. Miscellaneous. This Agreement is made in and shall be governed by the laws of the State of
TEXAS without regard to its conflicts of law principles. The section headings herein are provided for
convenience only and have no substantive effect on the construction of this Agreement. No purchase
order or other ordering document that purports to amend or add to this Agreement or any SOW thereto
shall amend or add to the terms of this Agreement or of such SOW. All such proposed variations or
additions shall be of no effect unless otherwise agreed to in writing by both parties. Except for
Customer's obligation to pay Citagus and to pay taxes, duties, and customs fees in relation to the
Services, neither party shall be liable for any failure to perform due to causes beyond its reasonable
control. If any provision of this Ageement is held to be unenforceable, this Agreement shall be
construed without such provision. The failure by a party to exercise any right hereunder shall not operate
as a waiver of such party's right to exercise such right or any other right in the future. This Agreement,
including any SOW, is a separate and independent contractual obligation from the License Agreement.
Any conflict between the terms of this Agreement and the License Agreement shall be contrrled by this
Agreement. This Agreement in combination with each SOW individually comprises a separate and
independent contractual obligation from any other SOW. Except as provided in this Agreement, a party's
breach under one SOW will not be considered a breach under any other SOW. Except for actions for
non-payment or breach of Citagus's proprietary rights in the Work Product, no action, regardless of form,
azising out of this Agreement may be brought by either party more than two (2) years after the cause of
action has accrued. This Agreement, including any and all SOWS, constitutes the entire agreement
between the parties concerning the subject matter contained herein. This Agreement replaces and
supersedes any prior oral or written understandings, proposals, quotations, communications, and
representations between the parties relating to the subject matter hereof. The preamble and recitals to this
Agreement form a substantive part of the Agreement. This Agreement may be amended only by a written
document executed by a duly authorized representative of each party. Except as otherwise specifically
stated herein, remedies shall be cumulative and there shall be no obligation to exercise a particular
Customer Initials:
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Exhibit A
City of Corpus Christi/Citagus Statement of Work
SOW #X
DATE
The described services in this Statement of Work are subject to the provisions of the existing Consulting
Services Agreement between the City of Corpus Christi (the City) and Citagus Software (USA), Inc.
("Citagus") dated March 13, 2009. The term of this SOW is defined under the Fees and Term section
below.
Summary Description of Services:
Scope:
Network access
• The City will provide all necessary db and application access to Citagus via secured VPN access.
• Citagus will only use approved, granted City network access to complete the specific work
assigned and will respect the security rules of the access granted at all times.
Fees and Term of SOW #1
• The hourly rates for this work are as follows:
o Onsite Resource -
o Technical Developers off-shore
• Rate is all inclusive of travel and living expenses for the onsite resource.
• Duration is expected to be "X" onsite or offshore specified
• Payment is expected within 30 days of invoicing which is done every two weeks
Contacts:
City of Corpus Christi Contact: WHO do you want your contact to be?
Phone:
Email:
Citagus Contact: Lynn Duffy
Phone:404-226-6225
Emai I: lynn_duffy@ctagus. com
Customer Initials:
Citagus Initials: ~~~.~ Page 8
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Signatures:
AGREED:
Citagu~ Software (USA), Inc
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(Name)
Vice President. Operations
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(Date)
AGREED: ~
City of Corpyys Chrl~ ~ /w
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(Name) n.~ ~ ~
(Title) ,A ~ r I~ „ l~ O~
(Date)
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People Soft Project Costing and
Electronic PO and Invoice Workflow
Implementation Quote
Prepared for:
City of Corpus Christi
Feb 20, 2009
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Table of Contents
EXECUTIVE OVERVIEW AND INTRODUCTION TO CITAGUS ...................................................................................4
Our Service Offerings .......................................................................................... ................................................................ 4
Citagus Team ...................................................................................................... .................................................................
5
QUOTES :................................................................................................................... .................................................................
9
RESOURCE AV/ilLABILITY :....................................................................................... ............................................................... 10
EXPERTISE OF THE ASSIGNED RESOURCES :.............................................................. ............................................................... 10
REFERENCES :........................................................................................................... ...............................................................
11
REFERENCES, CONTINUED :....................................................................................... ............................................................... 12
APPENDIX A: SAMPLE RESUMES ..................................................................................................................................... 13
APPENDIX B: CORPORATE RESUME .............................................................................................................................. 14
CIT/~GUS~
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Cayathri Reddy
Municipal Information Systems
City of Corpus Cristi
Corpus Christi, Texas
Dear Cayathri;
Citagus Software (USA), Inc is pleased to submit this proposal to assist the City of Corpus Christi with its People Soft
Project Costing and Electronic PO and Invoice Workflow Implementation. Citagus is a leading provider of PeopleSoft
Consulting Services and we believe that this proposal demonstrates that leadership position. We fully understand
that this project is both critical and strategic to the City. We understand the importance of selecting the right
partner who can increase your likelihood of success - we hope you will agree that Citagus is that partner. Every
member of our team is committed to making this effort the most successful information technology initiative that
the City of Corpus Christi has ever undertaken. We are confident that, when all issues are considered, our
unparalleled commitment to your success will argue persuasively for our selection.
With an experienced staff, an approach based on a proven methodology, competitive pricing, and demonstrated
success in critical PeopleSoft projects, Citagus is ready and eager to work closely with you. Our consulting
philosophy and practice emphasize -teamwork, flexibility, quality, client service, and knowledge transfer. Our
size and flexibility allow us to collaborate with our customers easily to execute the most creative and innovative
implementation model that will work the best for your Team.
Our team of experienced professionals possesses a strong background in project planning for PeopleSoft
engagements, as well as the ability to draw upon the specialized experience of our PeopleSoft resources. This team
understands the issues, processes, procedures and methodologies required to successfully implement PeopleSoft
and take organizations through significant subsequent change.
We recognize the importance of this project and we look forward to partnering with you. We hope that after further
review, you will join the numerous other clients who have chosen Citagus as their solutions provider. Cayathri, we
want to work with you and will be flexible in both model and pricing if need be - so please do let us know if you
have any constraints that would require us to modify the quotes or process. We Zook forward to your favorable
response.
Sincerely,
NtN~_ w~
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Lynn Duffy
Vice President -North America Operations
Citagus Sofware (USA) Inc.
Mobile: 404-226-6225
3235 Satellite Boulevard
Building 400, Suite 300
Duluth, W 30096, USA.
Ivnn duffv@citaaus.com
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Executive Overview and Introduction to Citagus
Citagus Software (USA) Inc. ("Citagus") is pleased to offer its services for the Project Costing and Electronic PO and
Invoice Workflow Implementation for the City of Corpus Christi. Citagus Software (USA) Inc. is a privately held
company headquartered in Bangalore, India, with its US Headquarters in Duluth, Georgia. Citagus is a leading-edge
IT solutions and Services Company established with a specific mission of providing comprehensive, best in class
solutions around PeopleSoft. Citagus brings together the best Technology and Domain expertise in People5oft to
offer full spectrum of services ranging from Implementation, Business Consulting to Support, Maintenance and
Managed Operations. As a People5oft only solution provider, Citagus possesses the knowledge, experience and
capabilities to manage all of the intricacies of implementing, upgrading, customizing and integrating People5oft
applications. Citagus consultants possess the kind of insight and skills that can only be gained from performing all
types of PeopleSoft implementations and upgrades. The details of Citagus corporate information are included in
section t.
This response is based on the information provided by the City of Corpus Christi in the SOW attached to the RFQ.
Citagus understanding of the current initiative
This implementation for the City of Corpus Christi includes the Project Costing, Electronic PO and Invoice Workflow
products and processes as defined in the SOW provided.
Citagus Execution Model
Citagus will use its proprietary implementation methodology for the projett. The details of the project methodology
and various deliverables are found on Pages 7/8. Citagus will provide these services through a combination of both
onsite and offsite resources with expert People5oft consultants who mostly came from People5oft Development and
Consulting. This team will be supported by quality processes, a well defined communication plan for complete
visibility as well as a change control mechanism, configuration management and an escalation path for handling
any issues or necessary contingency plans.
Our Service Offerings
We provide services during all the phases of implementation life cycle starting from evaluation of requirements to
implementation and post-implementation support for your PeopleSoft systems. We offer multiple project execution
models to best suit your requirement.
The company's comprehensive portfolio of services include
• People5oft Consulting and Implementation Services
• Customer specific Customization and Development
• Application Support and Maintenance
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• Upgrade Services
• Integration with Oracle Application Suite or other third party products.
Migration to Oracle or other Enterprise Solutions
• Technology and Infrastructure Services
• Application Hosting
• Product Training
• Project Management
• Professional Services
Product FxperUSe
Citagus offers a most unique PeopleSoft solution set among PeopleSoft services vendors; while one could argue that
others offer the breadth of services that Citagus does, Citagus has top-notched consultants many of them ex-
People5oft employees having deep insights into the core product and real life business experiences. Citagus is also
the only service provider offering niche services in PeopleSoft using the onsite-offshore Global Delivery Model. As
we do nothing else, we achieve high economies of scale in our recruitment, training and deployment processes,
resulting in overhead per employee of about 70%of industry average. We pass on these savings to our customers.
Citagus Team
Citagus consists of some of the top Specialized PeopleSoft Product Architects. Our members were senior PeopleSoft
Product Specialists and key early members in Design and Development of PeopleSoft Products. These consultants
have been responsible for running the maintenance and support services of PeopleSoft for many years, and
consequently possess vast experience around and key insights into the business processes of large corporations.
More specifically, the Citagus team is fortunate to include some of the world's best Experts in the Financials, ESA,
HCM and CRM product lines.
-Financials
• Human Capital -
-~~ (:Txhnology
• Suppry Chain ~ B'
- EPM rem and cap
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Currently, our team is comprised of 200+ highly motivated professionals having over 800 person years of industry
experience. Citagus resources have been handpicked from top consulting companies, as well as People5oft itself.
They have worked in different areas including Implementation, Support, Maintenance, Upgrade, etc. on different
products including FMS, ESA, HCM, SCM, CRM, and EPM.
Techno
Functional
30%
Technical
Functional 58%
12%
100%of our resources have previous People5oft experience and most of our consultants are certified in PeopleTools
by People5oft. The skill sets of these people vary depending on their experience in relevant areas. The skill sets of
the entire organization can be classified into:
• People5oft Functional Consultants
• People5oft Technical Consultants
• Data Warehousing Experts
• People5oft Database and Application Administrators
• Project and Program Manager
Conclusion
The Citagus model and methodologies are geared to ensure that the City achieves the highest value at the lowest
cost. Our People5oft experience, mature delivery model, clear understanding of the City's requirements and
technical competencies make Citagus the ideal partner for this strategic initiative.
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PeopleSoft Implementation Methodology
• A list of development activities
• A list of configuration items
• Sign off on the scope document
• A list of gap Items i.e. customizations
• System performance evaluation strategy
• Publish Assess book
• Fuily System and regression Testing
• Signoff by the stakeholder (UA7)
• A Cutover plan
• End User Training
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Structure
(Assess
& Design )
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Design
• Acceptance Criteria 1
-Technical Design Documents
Development environment ready with
required bundles of updates and fixes
• Development and unit testing for
Open enrollment processes
Customizations
Reports & interfaces
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Go-Live
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• Final Documentation
Strategy & Planning (Structure): In this phase Citagus will deploy resources onsite who will work in
collaboration with the Customer team. The resources responsibility would be to define overall strategy,
finalizing the approach to the suggested solution, define the re-configuration of the tables,
customizations, integration, and reports, interfaces and data conversion. Any gaps that may exist
between the 'Out of the Box' module and the business requirement will also be defined and documented.
Deliverables -
- Project Charter
- Projea Plan
- A list of development activities
- A list of configuration items
- Sign off on the scope document
- A list of gap items i.e. customizations
- Product Fitment Report
2. Construction -Design: During this phase, the approved development items such as reports, interfaces,
customizations and data conversion will be designed, documented, reviewed and approved. The Sr.
Consultant, Functional & Technical Consultant will develop a design for each work unit that meets the
projett requirements. During this phase -Patches & fixes team will apply all [he required bundles to get
the development environment up to date.
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Deliverables -
- UAT Acceptance Criteria
- Test Plans
- Technical Design Documents
- Development environment ready with required bundles of updates and fixes
3. Construction -Development: During this segment, any agreed upon reports, queries, customizations,
interfaces, and conversion programs will be developed and unit tested.
Deliverables -
- Development and unit testing of all open enrollment processes, customizations, reports, interfaces,
and conversion programs identified as in scope
4. Transition -During this phase the team will deliver a working and tested solution. Complete system and
regression testing will be done to ensure that all related processes are executed as per plan. Key users
will test Solution Design setups and all customizations and interfaces. The result of this segment is a fully
functional and approved business solution. A cutover strategy and contingency plan will be defined.
Deliverables -
- Fully System and regression Tested and Approved Solution (processes, reports, queries, integration
and customizations)
- Signoff by the stakeholder (UAT)
- Training Plan/Execution
- A Cutover plan
- Contingency plan
5. Deploy -System will go live during this phase. Citagus will provide post production support for 4 weeks
post go-live.
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Quotes:
1. Project Costing Implementation (based on SOW details): $86,560 with total
Implementation time 14 weeks plus 4 weeks of Post Production support
Resource Loading Used for Quote:
Rates are all inclusive of Travel and Expense
2. Electronic PO and Invoice Workflow Implementation (based on SOW details):
$16,000.00 (please note that this price could be further reduced by doing 3
weeks of technical work off-site -since total is only 5 weeks and there will need
to be user interaction, we have quoted it all on-site below)
Resource Loading Used for Quote:
3. Block of 160 hours to develop PC reports in nVision and SQR: $3,520.00
Resource Loading Used for Quote:
Please note that this option assumes that the report requirements are already documented and technically
speed -this is for pure development of the reports. If the requirements have not already been
documented, we would need to add a few days of on-site presence to do so, prior to development.
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Resource Availability:
Resources will be made available within 2 weeks of contract signing. There will be no change in resource
composition for the duration of the project.
Expertise of the Assigned Resources:
It should be noted that two of our founders and Delivery Execs, Raam Ramachandran and Mohan
Munirathinam were the Senior Architects and Developers of the Product Development Group at
PeopleSoft. Raam was responsible for the entire suite of ESA products, of which Project Costing is a
part. Mohan "owned" the Financial Product Design and Development, which includes AP/PO and much
of the associated workflow. Both Raam and Mohan know these products and processes extremely well
because they designed and wrote much of it themselves! Additionally, both managers brought several of
the team members with them to Citagus, so the entire team is extremely expert on these products.
All assigned resources also have the unique experience of being both part of product development as well
as having provided consulting services on these products and processes. Some examples of functionality
developed by this team are Project Security, Accounts Payable to Project Costing Interface, Microsoft
Project integration, Transactions Adjustment, Analytics of Project Budget, Project and Activity Team,
and Currency conversion.
We also have a few accelerators that we have developed and are built as bolt-on components to Project
Costing. Examples are: The ability to see the budgets and actuals across budget items while creating
new budget revision (forecast) and a report pack that we provide as an extension to the delivered product.
As you can see, you will not find any other firm with such deep knowledge and expertise of these
products.
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References:
• • • BEA Systems (now Oracle) • - . Software
Solutions
• • • • San Jose, Ca
•
•
John Wiegand [john.wiegand@oracle.com]
• ' • . Project Manager . . - 405-839-4953
Migrated BFA from PeopleSoft FSA to a new solution. Global Invoice
~ • • • Development per country, ELM Development
• •• SkillSoft, Inc .- . eLearning
company
• • • • Nashua, NH
•
• Pam Macdonald (pmacdonald@skillsoft.com)
• '• • Project Manager • • - 603-566-3033
' • - Support and customize all Financial and FSA products
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References, continued:
• • UST Global • • . Information
Technology and
BPO
• . • UST Global
• .. #721, Nila, Technopark
Trivandrum - 695 581
India
• Murali Gopalan (murali.goplan@ust-global.com)
. Senior Vice President . • 91-44-42270000
•-
' • Financials, ESA and HCM Implementation, ProduRion Support for Financials
~ - • and ESA modules.
.. - PeopleSoft Financials -General Ledger, Accounts Payable, Accounts
. - •. Receivable, Asset Management, Purchasing
PeopleSoft ESA -Contracts, Billing, Project Costing, Resource Management,
Travel & Expenses
PeopleSoft HCM -Workforce Administration
• iGATE Global Solutions Limited • • . Information
Technology and
BPO
• • iGATE Global Solutions Ltd.
' • • - 158-162(P) & 165(P)-1 70(P),
EPIP Phase II, Whi[efield
Bangalore - 560 066,
India
Amit Goyal (amit.goyal@igate.com)
• '. • Head oflT • . 91-80-51140000
' . Financials, ESA and HRMS module implementations, Enhancements and
~ • Support, Financials Upgrade, SOX implementation, Custom Invoices
Development
. • - PeopleSoft Financials -General Ledger, Accounts Payable, Accounts
. • •. Receivable, Asset Management
PeopleSoft ESA -Contracts, Billing, Project Costing, Travel & Expenses
PeopleSoft HCM -Workforce Administration
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Appendix A: Resumes
Please find Resumes attached. It is important to note that every effort will be made to have these specific
resources available for the project; however, depending on how long it takes the City to make a decision,
some adjustments may be required. Resources with comparable skills and experience levels will be
provided should this happen. Regardless of any other changes that need to be made, Raam
Ramachandran will be the Delivery Manager for the project, at no additional charge to the City, and once
the resources are assigned, there will be no changes through-out the project.
Resources:
Raam Ramachandran and Mohan Munirathinam -Delivery Managers/QA - no additional charge to
customer
Raam Mohan_MUnirathinam Ananth Babu jgando_Balan_sep_o Ravichandan
Rarrechandran.doc .doc Chilakala Current Feb 8. doc Kumar.doc
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Appendix B: Corporate Resume
Please find Corporate Resume for Citagus below:
Cftagus Corporate
Resume.doc
CIT/~GUS~
~~~ ~o
City of Corpus Christi/Citagus Statement of Work
SOW #1
March 15, 2009
The described services in this Statement of Work are subject to the provisions of the existing Consulting
Services Agreement between the City of Corpus Christi (the City) and Citagus Software (USA), Inc.
("Citagus") dated March 31, 2009. The term of this SO W is defined under the Fees and Term section
below.
Summary Description of Services:
Citagus will provide the PeopleSoft services as described in the attached and incorporated SOW provided
by the City and as described in the attached and incorporated Citagus response, (icons at bottom of this
document).
Scope:
Citagus will provide Implementation services for the Project Costing Module, Workflow and Reports as
described in the attached SOW provided by the City (icon at bottom of this document).
Network Access
• The City will provide all necessary database and application access to Citagus via secured VPN
access.
• Citagus will only use approved, granted City network access to complete the specific work
assigned and will respect the security rules of the access granted at all times.
Fees and Term of SOW #1
The Fixed Fee for this SOW is as follows:
o Project Costing Implementation: fixed and not to exceed without written consent of City
$86,560.00 (onsite and off-site)
o Electronic PO and Workflow: fixed and not to exceed without written consent from City
($16,000.00 (onsite)
o Reports Development, assuming that these requirements are already documented: fixed
and not to exceed without written consent of City $3,520.00
• TOTAL FOR THE SCOPE DEFINED: fixed and not to exceed without written
consent of City $106,080
• Note that should work be completed earlier than anticipated, the fixed fees
agreed to above will still be paid since Citagus may utilize additional resources
from time to time to accelerate project timelines
Rate is all inclusive of travel and living expenses for the onsite resource
Duration is expected to be up to 19 weeks onsite with an additional 4 weeks post production
support offshore.
Customer Initials:
CIT/~GUS~
'M R~sCf1 Pogxo
• Payment is expected within 30 days of invoicing which is done monthly according to hours
actually worked.
• Deliverables as per RFQ attached
• Timesheets will be provided weekly with details of work performed
• No changes may be made to fees without written consent of City
Assumptions:
• Citagus' estimates are based on the SOW provided by the City of Corpus Christi attached to this
SOW. Deviations that arise during the project discussions will be managed via a "change control"
mechanism, and may result in adjustments to the Project Scope, Estimated Schedule, Charges and
other terms. These adjustments may include charges on a time and materials basis using Citagus'
standard rates in effect for any resulting additional work or waiting time
• The following productivity tools will be used for this project:
• MS Project
• MS Office
• MS Visio
• Customer will provide dedicated space and facilities (e.g., desks, phones, hardware, software,
LAN access, laser printers, and fax) for the project team for the duration of the project
• Customer should provide a desktop to the Citagus consultant for performing work responsibilities
or allow the Citagus consultant to use his/her laptop with connection to Customer network.
• Customer will provide the team with key information regarding the current business environment,
IT environment and application architecture
• Customer will make relevant documentation, analyses and other information available to the
project team in a timely manner as required
• The City should provide the following:
• A Project Manager or Coordinator from the customer side who will be the single point of
contact for Citagus and who will be responsible for obtaining all approvals, arranging
Steering Committee Meetings and other meetings with business process owners
• VPN connection for Citagus resources working from offsite
• Local Copy of Software and Database to be used to minimize the downtime in case there
are issues with VPN connectivity
• Project Management and Steering Committee guidance in support of scope, issue, and
resource management
• A list of user champions for the processes, who will represent the user community. There
could be more than one champion for a process based on the business functions. All of
them should to be identified before the Structure phase of the project begins
• Business process knowledge to implement, review the processes and test results, facilitate
development of business scenarios, and assess training content
• Functional knowledge on relevant system to be interfaced with, if any
Customer Initials:
CIT/~GUS~
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Contacts:
Citagus will not be held responsible for project delays due to issues that aze not in
Citagus' control including facility and infrastructure issues, unavailability of software
and hardware, software licensing issues, unavailability of required customer personnel,
data quality, lack of responsiveness on the part of the City personnel, etc. If the go-live
date is postponed due to any such reason beyond 30 calendar days, Citagus may charge
the City on a Time & Material for all additional effort
Citagus may use proprietary tools to perform Citagus responsibilities in this Statement of
Work, which will remain the property of Citagus
City of Corpus Christi Contact: Gayathri Rheddy
Phone: 361-826-3757
Email: Gayathri@cctexas.com
Citagus Contact: Lynn Duffy
Phone:404-226-6225
Email: lynn_duffy@citagus.com
Signatures:
AGREED:
Software (USA), Inc
(Title)
(Date)
AGREED:
City of C/~rpu~s Christi
(si9~ °)'~4vlRC~. ~~ ~sco bar
(Name) lii~~
(Date)
_Q
SOW -PC-WF
implementation
Corpus Christi RFQ
Response Feb 09 FIN
~ aouRCa
AUTHURIZEQ
SECRETARY
AANIANDO CHAPA
CfTY SECRETAR"
Customer Initials:
City of Corpus Christi Statement of Work
Statement of Work for Consulting Services
People Soft Project Costing and
Electronic PO and Invoice Workflow Implementation
Introduction
The purpose of this Statement of Work is to detail the tasks and responsibilities
of the contracted vendor by the City of Corpus Christi, Texas (hereinafter referred
to as "City") to implement the People Soft Financials Project Costing module, and
electronic workflow for engineering purchase orders and invoices.
Environment
The City of Corpus Christi currently has implemented, and has been using, the
People Soft Financials 8.8 application. The following modules are currently in use
by the City.
- General Ledger
-Accounts Payable
-Commitment Control
-Inventory
- Purchasing Module with
Department PO's)
P.O. workflow (does not include Engineering
The City also uses People Soft Human Resources 8.8 and Enterprise
Pertormance Management 9.0.
Background
The City is implementing the Project Costing module to track Capital
Improvement projects managed by the Engineering department. The Project
Costing module will provide the city with aproject-centric view of project financial
information. Currently, project information must be compiled from the fund-based
information in the Commitment Control and General Ledger modules. The
current primary reporting tools are nVision, Queries, and custom reports, and
spreadsheets.
Engineering uses a customized Paradox-based application to collect and report
the majority of its financial information. Purchasing, Accounts Payable, and
Labor Reimbursement data is re-entered into the related People Soft modules.
Implementation of the Project Costing module will replace the current Paradox-
based financial functions and will eliminate the related duplicative manual data
entry processes.
The City currently uses only one GL business Unit in People Soft Financials. At
any point in time the city has 65-70 projects active. Around 40 new projects
started each year.
Page 1 of 7 PeopleSoft Project Costing and Workflow SOW
City of Corpus Christi Statement of Work
In the future, Project Costing may be integrated with Primavera, this needs to be
kept in mind to determine WBS and their configuration of the Project Costing
Chart fields.
Scope
The scope of this statement of work is to perform the following tasks:
1. The consultant(s) shall implement People Soft Project Costing Module.
2. The consultant shall deliver reports related to Project Costs as
assigned by the City.
3. The consultant(s) shall implement the engineering purchase order and
invoice electronic workflow based on the requirements described later
in the document.
4. The consultant shall provide an alternate solution, such as: a
workaround, business process change or a customization, if People
Soft does not meet the business requirement.
The People Soft Project costing to Asset management integration and the
Engineering employee time reimbursement process is not in the scope of this
project.
Deliverables
1. A project work plan shall be delivered and followed.
2. a. The PeopleSoft Project Costing module configured, with data loaded
based on the requirements will be implemented in the production system.
The implementation will be first done in a test environment, upon
verification and testing by City resources the implementation will be
moved to the production system.
b. Document with configuration and technical implementation details of
the Project Costing module.
3. a. SQR and nVsion reports related to Project costs as required by the
City.
b. Document with technical details of the reports delivered.
4. a. The purchase order and invoice electronic approval and workflow
process configured and implemented in the production system based on
the requirements. The implementation will be first done in a test
environment, upon verification and testing by City resources the
implementation will be moved to the production system.
b. Document with configuration and technical implementation details of
the Purchase Order and Invoice workflow.
Page 2 of 7 PeopleSoft Project Costing and Workflow SOW
of Corpus Christi Statement of Work
High Level Requirements
The high level requirements of the implementation described below:
1. Project Costing Implementation requirements:
a. Configure Project Costing Module to setup multiple projects across
multiple years, configure the correct Work Break Down structure
with activity id and possible use of Source, category and
subcategory.
b. Provide the ability to setup budgets and multiple funding sources for
multiple Capital projects across multiple fiscal years.
c. Provide the ability to track status, collect commitment and cost
information for the life of a project.
d. Security setup and configuration
e. Convert Project ID's and associated GL-level data to view and
track in the project costing module for active projects.
f. Provide the ability to integrate the project module with Accounts
Payables, General Ledger, and Commitment Control to budget
check against project budgets prior to payments.
g. Provide detailed and summary reporting of project budget, cost and
vendor information.
2. Automate electronic approval and workflow functionality for the
engineering purchase orders, PO Change Orders, and AP invoices.
Detail Requirements
1.1 Project Setup:
1.1 a -Provide the ability to set up a long-term Master Project with several sub
ro'ects
1.16 -Provide the ability to set up Projects with several phases at the Activity
level
l.lc -Configure the module to use the corsect chart field Structure (WBS)
with Activity 1D is required, and the possible use of Source, Category and Sub-
category.
in the future, Project Costing may be integrated with Primavera, this needs to be
kept in mind to determine WBS and their configuration of the Project Costing
Chart fields.
Currently the City is using the Project ID chart field which needs to be considered
during seta .
Page 3 of 7 PeopleSoft Project Costing and Workflow SOW
of Corpus Christi Statement of Work
l .ld -Provide the ability to track budgets and costs across multiple funds
l.le -Provide the ability to track budgets and costs across multiple years
7.2 Project Budgeting and Funding:
1.2a -Provide the ability to load budgets at the master project at the activity
level.
1.2b -Provide the abilit to load bud ets at the sub projects at the activity level.
1.2c -Provide the abilit to load bud ets at the hase s at the Activit level.
1.2d -Provide the ability to load budgets using multiple funding sources (grants,
O ratin Funds, Bond Proceeds, etc.
1.2e -Provide the ability to load budgets using multiple years for a single
project(s)
1.2f-Provide the abilit to load bud ets usin multi le hase s
1.2 -Provide the ability to load budgets using the entire master project
1.2h -Provide the abilit to set u bud ets for overhead allocations
1.2i -Provide the ability for only authorized user to change original budgets
1.2j -Provide the ability to track and manage original and adjusted budget to cost
at an level
1.3 Project Tracking:
1.3a -Provide the ability to allocate indirect costs to projects at the Activity level
1.3b -Provide the ability to distribute costs tied to various fizndin sources
1.3c -Provide the abilit to anal ze and track various types of project costs
1.3d -Provide the ability to capture time and materials costs prior to funding sources
being identified for a project
1.3e -Provide the abilit to track on final bud et to ro'ect costs
1.3f-Provide the ability to perform checks against project budgets prior to payments,
commitment Control for Pro'ect Costin .
1.3g -Provide the ability to view and report at any point in time the budget, expenses,
encumbered and expended for a project. At any point in time they need to know the
"Remaining Spending Authority" and what the costs are with any asset or group of
assets.
1.3h-Provide the ability to view and report at any point in time the money encumbered
and ex ended fora ro'ect and b fund
1.3i -Provide the abiG to track and re ort the retain a e a able fora rooect.
1.3j -Provide the ability to close ro'ects
1.3k -Provide the abilit to enter the acce tance date b customer
1.31- Provide the ability to set chan a order threshold ceilin at 25% of Pro'ect Award
1.3m -Provide the ability to issue change orders for another project using 25%
ca acit of another ro'ect award
1.3n -Provide the ability to track all change orders/ amendments by vendor, contract,
and roject
Page 4 of 7 PeopleSoft Project Costing and Workflow SOW
of Corpus Christi Statement of Work
1.4 Reporting:
Reports will be defined and assigned as required by the City.
1.5 Security:
1.Sa -Provide multiple levels of secured access and prevent unauthorized users
from modifying projects once a roved
1.Sb -Provide the ability to restrict unauthorized users from modifying funding
sources in projects
1.Sc -Provide the ability to restrict unauthorized users from modifying budgets
in ro'ects
1.Sd -Provide the ability to restrict unauthorized users from modifying costs in
projects
1.Se -Provide the ability to restrict unauthorized users from modifying hours in
ro'ects
1.5f-Provide the ability to allow authorized users to inquire and run reports on
projects
1.Sg -Provide the ability to allow authorized users to inquire and run queries
on projects
1.6 Integration:
1.6a-Provide the ability to integrate the project module with the PeopleSoft
General Ledger
1.6b -Provide the ability to roll encumbrances PO' S from one fiscal year to the
next
1.6c -Provide the ability to integrate the project module with the Commitment
Control to budget check against roject budgets prior to payments
1.6d -Provide the ability to integrate the project module with the PeopleSoft
purchase order module to display the approved purchase orders and the amount
of mone encumbered
1.6e -Provide the ability to integrate the project module with the PeopleSoft
AP module to dis la the vouchers and amounts ex ended
1.7 Project Data Conversion:
1.7a -Baseline data for active projects should be loaded from either the existing
Paradox database or other data sources to the Projects module. Convert only
"open" rojects as part of the im lementation.
1.7b -The users would access the current PeopleSoft GL systems for detailed
historical data for converted projects, and would access the PeopleSoft Project
Costing module for all subsequent transactions.
1.7c -The balance-forward entries would provide comprehensive data far the
Project going forward.
Page 5 of 7 PeopleSoft Project Costing and Workflow SOW
of Corpus Christi Statement of Work
2. P.O. and Invoice Electronic Workflow and Approval:
2.1 P.O Approval process
2.1 a -Provide the ability for electronic approval and workflow process to
authorize en ineerin Purchase Orders. (Refer to Dia am A below)
2.16 -Provide the ability for three levels of approval for Purchase orders >_
$X.X. The assigned approver from engineering department will approve,
then assigned budget personnel based on chart fields(fund#) will approve.
The third approver - ifthe P.O. amount is being encumbered from an
operating fund then the assigned person for the fund will approve the P.O.
If the P.O. amount is encumbered from a bond fund then the assigned person
will be notified.
2.1 c - Anytime a P.O. is denied the previous approvers and initiator will be
notified.
2.1 d -The ability to recycle a P.O. for additional information should be
rovided.
2.1 e-Provide the ability for two level of approvals for PO between x and x
dollars. Engineering and budget department will approve PO and the assigned
rsonnel for the funds on the PO will be notified.
2.1 f- PO less than $xx will be automaticall a roved.
2.2 g-Change orders to PO's should go through approval process based on
the dollar amount Chan es.
2.2 Invoice A royal rocess
2.2 a -Provide the ability for electronic approval and workflow process to
authorize en ineerin Invoices. Refer to Dia am A below
2.2 b -Provide the ability for two levels of approval for Invoices >_ $X.X.
The assigned approver from engineering department will approve, then
assigned budget personnel based on chart fields(fund#) will approve.
2.2c - Anytime a Invoice. is denied the previous approvers and initiator will
be notified.
2.2 d -The ability to recycle a Invoice. for additional information should be
rovided.
2.2 e- Invoices less than $xx will be automaticall a roved.
Page 6 of 7 PeopleSoft Project Costing and Workflow SOW
City of Corpus Christi Statement of Work
Diagram A:
aona Funtl Notify Bontl funtl
assipnatl person
Erpr Vea apProvatlT yesK
eppovedT tliNRd
Automdetl EIeG AppN Process
Over Ex
- No-Notify
~ No-NOfify ~
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amaurrt and Ez Ergrapproved Ves E~ v
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Martfidtl
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Page 7 of 7 PeopleSoft Project Costing and Workflow SOW