HomeMy WebLinkAboutC2009-358 - 9/22/2009 - ApprovedINTERGRAPH
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City of Corpus Christi
Security, Government and Infrastructure,
a Division of Intergraph Corporation
Statement of Work
For
I/CAD and I/Mobile Upgrade
September 9, ~04~
[ntergraph
2009-358
M2009-268
09/22/09 ~
iNDElC~D
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1kVTERGR~~PH
Prepared for:
Ms. Lani Trotter
~T coordinator
Poiice ~e~artment, ~~~
pity of Cor~n~ Christi
l~o~ ~eo~ard
Corpus ~hri~ti, TX '~8~0~
Phone; X361} 8Z~ 3'l~S
~mai~; ]an~Teetexas.com
By:
~fiafiemenfi of'1~Vor~ Pre~~rer
~~ r:
~'ran~ ~'arr~
Phone; X727} 77~ ~7~4
Emaii: frank.parra~~intcrgraph.co~m
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Table of Contents
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1~aG~H
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This document is submitted to serve as a mutually acceptable State~ne~it at' Work ~"S~w"} between
Security, Government and l~xfrastructure, a Division of Interg~~aph Corporation ("Intergraph"} and the
City of Corpus Christi ~"Custox~e~•"}, This ~C~w def nes the software and services required to provide a
system upgrade far IlC~~ aa~d IlMabile.
finless specifically noted within this Sew, all soi~ware shall be the sta~tda~~d con~~nercial off the-shelf
~"CATS"}product
Functionality not identified in this SC~w may be included at additional cost with app~'opt'iate revisio~~s to
the Sew.
2 ASSUMPTfONS
"fhis SGw is based upon the following assumptio~js;
I . Intergraph a~~d tl~e Customer wilt review the Sew and deterij~ine a mutually agreeable date far the
services to be perfor~r~ed. Note: A purchase order must be received prior to any tentative dates being
cori~rrned.
~. Custai~er-specific cha~~ges that wet•e perfa~•med as a part of the original contract ar that have been
added since tltie original contract and are covered by a current Intergraph Maintenance agree~r~ent will
be upgraded. No new canftguratian cl~a~~ges for software modrficatians~ a~~erncluded in the scope of
the upgrade. The Customer will thoroughly review the Sew a~~d verify that all Customer products
that ~~aust be upgraded are documented within this SU'~.
3. Tl~e interface protocol has not changed from the existing implen~entativn.
4. The interface switches have not changed from the existi~3g i~~plementation.
5. The interface functionality has trot changed from the existing implementation.
b. The mobile ia~frastructure has not clanged fro~~ the existing implementation.
7, IlCAI~ will be upgraded to version 8.1.3.
8. The upgrade does not include a. change in hardware. Services to acco~n~riodate hardware changes can
be quoted as a separate item at the ti~~ie such services a~•e ~~equested by the Customer.
9. The upgrade does not include a change in operating syste~~ versia~~. 3'he Customer is responsible far
meeting tl~e mi~~irnum Configuration for l~a~•dware as outlined in Appendix A.
1 a. Maxi~nurn training day is eight (~} l~aurs in length, including breaks. Specif c sta~•t and end times will
be coordinated prior to the commencement of training.
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il~[TER~Fii4PH
11. Systetr~ and 'Graining Docu~t~cntation provided by Intergraph with tl~e upgrade will be standa~•d CDTS
dacu~~enration and HelpPiles, aid will not be customized to the Customer's site specific
configuration.
12, This S~1~V does not include any licenses for Microso~'t, Uracle or any other 3'~ party products.
13, Tltis S~'U~ includes remote Intergraph services to upgrade 1fL~ADS software oil the I~LIADS
production server and Test environment for IILraAD~ CADLink, IlAddress and jl~nformer to
IILI~ADS. Net, if in use. Tl~e Custorne~~ is responsible for any test connectio~~s needed and must
provide a secured remote con~lection.
14, This ~~W does not include any Intergraph services to upgrade the IILEAD~ software, any databases
or IILEADS.Net ctisto~~i~ations or ~S for IILEADS. This assumes tl~e IIL~AI~S server is ru~~ning
version $.0.3 or other certif ied ~•elease for II~AD 8.l ,3. Intergraph understands that the Customer is
running IICAD 8.x.1,3$ with IIL~A~S $.o.Z. l ~ which will fiat be an issue far this upgrade.
a. This ~~VL~ assumes the server running III~~ADS is on Windows Server ~QO3.
b. Any files to be copied to YI~~ADS cliezats will be the responsibility of the Customer.
c. This service rewires renxote access to the IIL~ADS server and is provided for only the
production environment, Services to upgrade other servers or environments can be quoted at
til~e time such services are requested by 1~1e Custo~r~er.
3 PROJECT DELIVERABLES
The deliverables for this SC~VIr will be as follows:
1. Project Management Services
~. Sol~ware updates far all purchased products covered under a current maintenance agreement.
The list below is a list of all products that are currently on maintenance and that will be included
in the upgrade.
a. CAD & Related I'raducts
1 } IlExecutive ~ I }
~} Zf ~~ecutive 2 ~ I }
3} ANIfALI ~ l }; Corpus Christi
4~ ANIIALI ~I~: Kingsville
5) IlDispateher (1 G}: Includes Kingsville
~} IICallTaker ~S}
7} Illnfartr~er (2} Court; TG,~T~
This includes Current Hit Delecfiivn Configuration
8) I/Informer to LEADS (l)
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~} llNct'~tcwer - ~~0 users}
Nate: Requires IE ? in orde~• to take advantage oftl}e nevi server side
renderi~~g of tl~e map. In the $.l ve~~sion,lfNetViewer na longer relies an a
client-side map ale ar any Actives conh•ols. Ili G ca~~ dill be used for most of
the product functionality; llcywever, tl~e neap vier will ~•eq~~ire l~ 7 to function
properly.}
1 a} llNetl~ispatclaer ~5 Users}
l l } if Page ~ l }
l2) IlMabile X154}
13} 1!"Tracker ~ 1 }
l 4} I~MDT ~ 1 }
l 5~ IITDD (l }
l 6} IIMa~or Incident ~ 1 }
l7} IIFRl11ISWCADIink ~l}
1 S} IICAD State Suite Texas} (1 }
19} llXnterCA~ ~-First License ~l }
ZD} IIFSA ~ l }
~ l }Deccan Live Move up Module ~2}
~~} Deccan CAD Analyst and ADAM ~ l }
~3} Custom'~arkstation Carnn~ands
Key -in commands f or Informer and Find Uperatar.
3, Upgrade Schedule
a. lntergrapla will provide an upg~~ade schedule in Mic~~osaft 1'ra~ect format.
4. Software installation services as described i1~ Section 4.
S. Tr~nsitio~~ services as described in Section 4.
G, ~"raining services as described in Section S.
7. lnter~•aph will provide services for the upgrade of the Kingsville location.
4 JNSTALLATION SERVICES
Intergraph will provide the Customer with installation se~'vices far software upgrades to version $.1.3 of
the lntergrapl~ products that are listed in Section 3 above.
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4.1 //CAD UPGRADE
The Customer's permanent testltraining syste~~ will be utilized to stage the upgrade software. I~~tergraph
will remotely i~tstall the lIC1~~ software products an the permaa~eatt test systcni via a C~~sto~r~e~• provided
VPN or secured remote connection. The Customer will be responsible for ensuring that the existing
perma~aent test system hardware, ~S, and database ~~cets la~tergraph ,ninimu~rt specifications prior to tl~e
scheduled remote software install,
IJINU~ updates need to be applied by the Customer on the pern~ancnt testltraining server prio~~ to
Intergraph perfor~~ing any tasks under this Sew.
Intergraph will provide any Oracle licenses currently u~~der maintenance with Intergraph. If additional
Oracle licenses are necessary due to the purchase of new or additional hardware, those lice~~ses will be
the responsibility afitl~e Customer.
~Jpgradi~~g from IICAI~ B.O.I ,~~ to $.I.3 does not rewire a new version of C~~acle, but the latest patches
for lICA1~ 5.1.3 must be loaded by the Customer,
The client canfigtirationswitl be ren~~tely delivered by Intergraph but will be installed by the Custa~ner
with remote assistance from Intergraph. once software is installed, the Custan~er will have several
weeks to test the new software and conduct internal delta training.
Inte~'graph personnel will be scheduled for a single site visit to install the upgrade softwa~•e on the
production system and complete the p~•aduction upgrade tr•ansitian.
11CA'l~ downtime is typically four ~4) hours ar less, lnterface downtime may be considerably longer, but
typically less than twenty-four ~2~~ l~aurs.
1~~,~Aa~ will expe~•ience downtime during the IIC~I~ upgrade when 11CAD is reloaded. Tl~e Customer
is responsible for ensuring all appropriate personnel are aware and plan accordingly.
Tl~e I;QC server databases will be upgraded during tl}e transition week and IlBackup established.
latter a h has provided two CAIN implementers opt-site for a maximum of five ~5) days during the
~' A
transition week. The Kingsville location will be upgraded durirtg the transition week.
9
The clla~~t below lists the responsibilities far the installation of software:
............
..
INTERGRAPH
Secondary CAD DB server #2 and lt~tergraplx The secat~daty CAD DB and
CAD A,pplicatiot~ server #Z (lntergraph Application servers will be
Soi~ware~ upgraded as necessary by the
Customer to ensure tl~at the existing
hardware meets Inlergrapl~
minitnun~ specifications.
lntergraplx will provide oti-site
software installation during the
roductian transition.
primary Catnn~unicatians servet~ #1 lntergraph The primary cotnt~~ut~ications se~•ver
Intergraph Saftware~ #1 will be upgraded as Eecessary
by the Customer to ensure ghat the
existing hardware meets lntet~graph
minitn~~m speci~catio~~s.
Intergraph will provide an-site
software installation dt~ri~~g the
production transitiaax. Taae
Customer will be responsible for
ensuring all interface connections
area eratianal.
permanent CAD Communications Test ~ustamer The conm~unicatiot~s test server
Communication Server will be upgraded as necessary by
the Custarner to ensure that tl~e
existing hardware meets Intergraph
t~tinimum specifications.
Intergraph will install tl~e upgrade
saf~:warc re~nately via ~pl~ or
secured remote connection i~a
advance of the productia~a
transition. Tl~e Custan~er will be
responsible far ensuring all
interface connections are installed
at~d o eratianal as needed.
CAD TestlTraining DB Servet~ and The pertnan~ent test CAD DB server
CAD Application server will be upgraded as necessary by
the Custainer to etisuN~e that the
existing hardware meets ltatergraph
minimunx specifcations.
Intergraph will install the upgrade
Software remotely vta 1~PN or
secured remote connection in
advance of the production
transition. This system will be used
for testing and training prior to the
• production transition.
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CAD Backup D~ Server a~~d CAD Intergraph Located at the EUC racility.
Backup Application Server Intergt~aph will provide an on-site
sa~tware tnstallation during tl~e
roductian transition
CAD client workstations ~lntergraph lntergrapll Client workstation hardware will be
Software} upgraded as necessary by the
CUSt01YteC to etl5U~`e that tl~e existing
hardware meets Intergraph
tn~ntnlun] speCtficattat~s.
Intet~graph will provide i~astruGtion
to the Customer systet~
adtnit~istt~ator for cotn~pletit~g the
cl ietlt install. Intergraph will
provide on-site assistance duri~~g
the production transition far up to
five clients.
Customizations and custom ~~eports that Intergraph Additional custt~~nizatian or custom
are covered under the n~aintenatice reports are not included.
contract
Database and database software Customer Upgraded to latest version certified
for Intergraph software ~refere~~ce
attached hlw s ecificatiat~s .
Pert~anet~t TestlTraining client lntergraphlCustot~~er The Custatxter will upgrade the test
workstatia~~s ~Intergrapl~ Software} client hardwat~e to Meet Interg~•aph
nxinirnutn hardware specificatia~~s.
See Appendix A. lntergrapl~ will
assist with safiware installation as
time permits during the on-site
transition).
4'. ~.1 CUSTOMER RESPONSIBIL177ES
4. ~. ~.1 CONFlGURA T10N AND INFRASTRUCTURE
1. The Customer is responsible for having current backups ofthe existitiglproduction CAD Servers,
~. The Customer is responsible far providing Intergraph with a database dump in accordance with
the approved upgrade schedule.
3, The Custo~rter is responsible for the purchase, installation, and configuration ofall hardware. The
C~istarncr will ensure that all hardware meets Intergraph minimum standards as described in
Appendix A.
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INTERGRAPH
4. The Custo~~er is responsible for ensuring that the ~S meets n~i~~in~u~r~ standards as described ifl
Appe~ldix A. This upg~•ade does not include services far interg~'apl~ to upgrade the ~S.
5, The Customer is responsible for the purchase, installation, and cant guration of the network
infrastructure.
d. Tine Custa~ner is responsible for tl~e purchase, installation and canfiguratioxl of the MS 5(~L
licenses and any Other Microsoft licenses needed to co~~plete the effort Under this SC~w,
7, Tl~e Custo~~er is responsible fCar all e~~viro~~~netxtal conside~~atia~~s, including, but not limited to,
power rcquircme~~ts, I~~AC rcquireme~lts, aj~d security require~~~ents.
$. The Customer must provide VI'N or secured retnote connectivity (including a loga~~ and
passwords to all servers and workstatio~~s requiring installationfcanfiguratian by Intergraph.
9. The Custaaner will be responsible for tine purchase, i~~stallation, and cc~~~figuratian of all third
party software, Third pa~•ty sa#~waR~e versions must be ca~r~patible with Intergraplx requirements.
See Appendix A. Par example, CustQ~ner must provide MS Office Professio~~al ~1~~3 ar ~D~7,
which is required to support if MARS.
l~. The Customer is responsible for obtaining any services ~~eeded under this ~~pgrade SC~w far tl~e
Analyst's ~oteboolc or I~ So~ware,
~ l , The Customer is responsible fo~• ensuring there are sufficient Co~n~n Forts and serial cables to
sc~pport any spectraclock, ANIfALI ar other data cQ~~ing into the servers.
l2, The Custa~ner is responsible ~'or reporting any issues to Intergraph far mutual resolutio~a
according to tl~e project schedule aver the upgraded software is i~~sta.lled,
4.7.7.2 SraFFrnr~
1. The Customer will be responsible far p~•oviding a single paint of contact for coordination with
tl~e I~~tergraph Project Manager.
2. The Customer wall be responsible for ensuring that all personnel are aware the upgrade will be
occurring and to expect potential down tame for IfCA~ and Interfaces.
~. The Customer will be responsible for ensuring that tl~e Customer systctn administrator is
available to support all tasks.
4. The Custan~er will be respo~~sible for ensuring that senior staff will be available to assist
Customer users during the transition period.
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Intergraph wild provide $ervices to upgrade tl~e Illlrlobile and [ITracker software listed in Section 3,
Intergraph will rex~~otely install the IlMabile and IlTracker server software on tl~c test server via a
Customer~prc~vided 1~1'~l ar secured rei~aote col~nectian.
The current IlMobile production client confgurations will be remotely delivered by l~itergrapl~ and will
be installed by tl~e ~usto~ner, The client configuration will include cha~~ges made by both lntergraplt and
tl~e Customer a~}d that currently reside in the production environment. 't'he 11Mabile configuration will
not be cl~angedleiil~anced. Additional services to~~ IlMabile co~ifiguration changeslenhanceme:its can be
quoted as a separate item at the time such services are requested by the Customer.
Dace the upgrade software has been delivered, the Customer will have several weeks to test tl~e ~~ew
software and conduct internal delta training.
During the 1lCAD upgrade, the 1lII~DT server software will be upgraded to the new 11N[DT versio~~, along
with Intergraph supplying the Customer the new IlMabile application version. ~~~tergrapl~ believes that
the Customer's current 1lMobile version is generally compatible with IIMDT,
The I1Mabile and 11Tracker transition will occur during tl~e si~~gle site visit for the production tra~~sition
ofI1CAD.
4.2. ~ CUSTOMER RESPONSIBILITIES
l . The Customer will be responsible far installing and deploying the 11Nlobile Client software.
2, The Custar-~er will be responsible verifying the mobile apei~ation a~~d providing i~~ternal training
to all users.
3, Customer is responsible far the purchase, installation, and ca~~Tiguration of the mobile
infrastructure.
4.3 EXfSTING INTERFACE FUNCTIONALITY UPGRADE
I~~tergrapl~ will provide services to ~~pgt~ade Customer's existing interfaces that are covered under
maintenance, See Section ~ far a list of all interfaces,
5 TRAINING SERVICES
Intergraph wilt provide traini~~g services as outlined below. Training will occur after the upgrade
software installed on tl~e test system p~~ior to the transition of the upgrades system into production.
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5.7 CUSTOMER RESPONSI81L1TIES
I . Intergraph will provide remote training for the IICAD Delta training, Custo~~~er is responsible far
providing a workstation with sufficient privileges to connect to tine public I~~ternet ~'or the
purpose of web conferencing,
~, The Customer will be responsible for loadi»g all client sof~wa~•e on training workstations a«d
ens~Ering that all workstations are connected to the training LAN and database.
3, The Custaa~~er must ensure that all trai~ai~~g workstations and servers are operational prior to the
agreed sta~'t of training classes, Intergraph will re~~otely LPN into the Customer network and
check the training workstations to e~ts~~re they are functionally ready fa~ training sessio~~s.
Cf~sta~taer will pro~ride ~'plV or secured remaie connectivity to these warl~stations; atherw~se a
trip. which will require additional cast, will be added to this ~Cw.
4, Customer will provide internal training to users that are ultable tQ attend the Intergraph provided
traini~~g.
~, The Customer is responsible for providing Intergraph wife a training area with a workstation for
the IICAD essentials far "('raining class,
~. 1"he Customer will be respo~~sible for provjdi~~g a t~'ai~ling area with a white board, pro~ectar, and
sE~fficient workstations for the participating students far the IICAD essentials for Trainers class,
Intergraph recommends a maximum of two t2) students per workstation.
5.2 TRAINING DESCRIPTION
Intergraph will provide tl3e follau-ing training sessions:
IICAD Delta will be taught r~ia the web,
IICAD Essentials far Trainers will be provided on-site.
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ifCAa Delta training is conducted similarly to the i1CAD Care Essentials courses and is presented to
customer staff that is responsible far local agency supenrisian andlor training, 'his intensive course
familiarizes customer-selected staff primariiy with new features of the IICAD IlCalltaker and IlDispatcher
applications and includes a brief review of current procedures as needed. It also allots time to cover
changes in IICAD configuration ar administration with the System Administrators),
The complete Delta Training agenda is a combination of user related and systerr~ administration related
topics. The System Administrator is required to attend all portions of the course, while the IICAD user
attendees need only participate in the User portion. The agenda for the cuss will be customized according
#a the versions upgrading framlta and according to any specific topic requests by the customer. It is
essential that the attendees already have a mastery of their current IICAD version in their areas of interest,
either as supervisors or trainers. It is not recan~mended for personnel not familiar with 11GAD,
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~ Brief review of current Intergraph CAD operations as related to new functionality
~ New Intergraph CAD FunctianalitylCommands
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~ Changes to Software Configuration Gptions, such as Parameters, Command Line, DUI
+~ Changes to Administrator Utiiities, such as CADDBM and DBRecover
~ Database Schema Updates
~ Other Administrative Functions, as needed
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~~~~~ •.,,ti,,:~• L::.., . ~..:.~, ~~':. ~ stem Administrator, Cther Support, Key IICAD Use s a pe
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~:.,,:. ':,;=L,.,:;::' .~ti':..':;~:.::.::.':.......... ~..:::5~ and Training Personnel
:: ~:'~~ ~~~~ '•r~`~ :~~°~:~~:'~~:=~;..• After com letion of u rode of the IICAD TestlTrainin s stem, with
~.~,_ :5,.15• •.,,~•~:::5::.,., .~~.~,.:~: ode oats hme to e i on ne
'~,,5= ~~,,~..~.:,~.:....:....~...~.,.. ~ ...: r are and tra n w features in time for cutover
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The 11CAD Essentials forTrainers course is presented directly to personnel responsible fortraining public
safety calltaking and dispatching. This course includes all tapirs from I1CAD Essentials for Users with an
emphasis placed on gaining expertise, perfecting knowledge, and acquiring confidence with the material.
Upon completion of this course, attendees will be prepared to train users in IICAD Essentials.
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~ Doll Creation and Update
~ f dap View Dontral
~ Event and Personnel Inquiries
~ Sending Messages
~ Recommending and Dispatching Units
~ U pdati ng U n it Statuses
~ Modifying Unit Properties
~ Updating Unit Related Event Information
~ Querying Unit and Event Data
~ Performing Fire Specific ~peratians -Update Alarm, Relocate ~Mave Ups Units
~ Performing Law Enforcement Specific Qperatians -~ Trafific Stop, Subject Stop
~ Performing EMS Specific operations -~ Divert Hospital
~ Supervisor Specifc Commands
~ Interfaces far Users ~Illnfarmer, llPage, IIF~T, and IIMDT far example
~ Advanced IICAD Functions as needed
~ Trainer Quidelines and Techniques for IdCAD
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~ Responsibility for training of calltaking andlor dispatching personnel
~ An Introduction to ~Illindows course ar equivalent knowledge and familiarity with the Vllindows user
interface
:~.:~:: ,. ;:~~~.~~::.... ...;.:~~.r~:: i Trainin Facilit b
ti, +:,~: ;~:~;:•:`,:.,:';•.:::~....:~•~.~:~.... ~~~ Conducted on-site or at an Intergraph Certif ed 9 y y
.•i ~~~~~ ~~ S ~ }ER 4 5 Y rti.. 5 ~.
:.:,....~,.~..:.,'.'{..z.`.;.,. ,,. ~, ;., ,...:..,tiff' ' f' Inter ra h Personnel
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;'L4'.l,i': '.•,~~.~ ~,,•~tii'r ~:;;?:1}:`.~~1:`~:` :} ~ .`.'. •"y~;~~.:r~ ter';...
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6 ACCEPTANCE CRITERIA
The upgrade shall be considered accepted with either writte~i authori~aiion by the Custorne~' or upQ1Y
p~~oductio~~ use, whichever comes first,
7 SCHEDULE
Scheduling of l~~tergrapl~ services will occur: ~i} upon receipt of this executed document, ~ii~ receipt of
Customer's pu~•chase order cif applicable}, and viii} provided Ctitstotner has Flo past due pay~ne~~ts to
Intergraph. Intergraph and the Customer will determine a mutually agreeable schedule for co~npletivn of
the deliverables as described in this Sew.
8 PRICE
Pricing for the SCw is in accordance with Inie~~graph quotatio~~ n~~~r~bex• ~~63009sw1 which is provided
as an attachment.
Intergraph will submit i~~voices to the Customer at the followi~xg address;
Ms. Lan i Trotter
IT Caordi~~ator
Police Departmea~t, MIS
City of Carpus CI~E•isti
1201 Leopard
Corpus Christi, TX 7$401
Pho~~e; ~3G 1) ~~~ ~ 75~
lamail: laniTa cctexas.cot~
9 TERMS OF PAYMENT
As noted in Change order 3$, existing "Customer Services Balai~ce~' funds in the amount of $56,075.23
will be applied toward the purchase of the upgrade, The remaining balance in the amount of $~4,181.77
will be Awed to Intergraph.
The Custar~er will issue a purchase order far the balance owed and will sign this Sew' prio~• to
comme~~cing with the effort described hereil~. Payment for this Sew will be due upon completion of
payment milestones in accordance with tlae payment milestone schedule below; tl~e percentages for the
milestones are based upon the balance owed to Intergraph ~~4,1$1.77}. The terms of pay~~nent shall be
net thirty X30} days from the date of invoice. An interest charge of two percent ~2°l4~ pej• ~no~jth for the
maximum amount allowed by law, whichever is less}, prorated on the basis of a thirty X30} day month,
will be assessed an delinquent payments.
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IEE'JTTERGR4PN
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Execution of Purchase Drder 50%
Upaa~ cam letian of the trai~xing session listed in Section 5.2 ~S%
Upon written authori~tion by tl~e Customer or upon live operation ~5°Io
use, whichever co~~~es first.
10 OWNERSHIP IN DATA/COMPUTER SOFTWARE
All computer sot~ware related deliverables ~dilta, programs, ar pa•agra~n enha»centents~ prepared u~tder
this SOw shall be the property of lntergrapl~ and shall be licensed to the Customer pursuant to
Intergraph's current Software License Agt~eement.
71 MAINTENANCE
For any new purchases of Intergraph software described i~a this SDw, the Customer shall be responsible
for placi~~g the newly purchased software under maintenance following expiration of the applicable
warra~~ty period. I#` the software is not placed udder maintenance, the cost of development and services
requixed to migrate the current functioa~ality to the new version will be added to all fut~~re systeir~
upgrades. Enha~tcernents to this software dre not provided under the maintenance agreeme~~t.
Far any so#tware versia~~ upgrades descried in dais Sew, this upgraded software is provided at na cost
to the Custatner under the general ter~n5 of the I~ttergraplt maintenance agreement. This maintenance
agreement must he in effect and curre~it before a~iy scheduling or related wax•k will occur.
12 Wa-tnaarr
For any new software purchased as a part of this S~V~, the following warranty applies. This warranty
does not apply to software that is already covered under a paid mai~itenance agreement.
Intergraph software is warranted to substantially conform to the user documentarian, free fra~n defects in
material a~~d workmanship far a period of thirty X30}days from installatia~~.
INTERGRAPH DISCLAIMS STD THE EXTENT PERMI'I~TED BBC LAw} ALL ~IARRANTIES ~N
PRODUCTS FURNISHED HEREUNDER, EXCEPT THGSE SPECIFICALLY STATED AI~GVE,
INCLUDING ALL WARRANTIES GF MERCHANTABILITY' AND FITNESS FCR A PAR'r[CULAR
PURPE~SE. THE ABG~E WARRANTY IS IN LIE~1 QF ALL GTHEI~ wARI~ANTIES, EXPRESSED
GR IMPLIED, AND REPRESENTS THE FULL AND TGTAL G~LIGATIC~N ANDIGR LIABILIT~C
of INTEI~C~AI'~l.
~e
_____.,
1tvt~~r~H
13 DISCLAIMER
iN NG EVENT WILL INTERGRAPI~ BE LIABLE TD TIDE CUSTOMER FC~R ANY lND1RECT,
1NCIDE~ITAL, CGNSE~UENTIAL, PUNITIVE GR SPECIAL DAMAGES, LASS OF DATA ~R
CLAIMS GI~ TI~IIRD PARTIES ARISING GUT (~F GRIN CONNECTIGN WITH ANY SERVICES OR
DELIVERI~BLES PRQVIDED UNDER THIS SO~V, EVEN IF INTERGRAPH HAS BEEN ADVISED
Gli TIME PASSIBILITY GF SUCI.1 DAMAGES. INTERGRAPH'S TOTAL LIABILITY FOR ANY
AND ALL DAMAGES WHATSAEVER ARISING OUT aF OR IN ANY WAY RELATED TG THIS
SQ1~ FRAM ANY CAUSE SHALL NOT E~CCEED THE VA1~UE OF TI-IIS 501. EXCEPT AS
ATI~ER'~JISE PROVIDED BY APPLICABLE LAW, ND CLAIM, REGARDLESS GF FORM,
ARISING OUT OF OR IN CONNECTION WITH THiS SOW MAY BE BRC~UGI•~IT BY THE
CUS'CQMER MORE THAN ONE ~l}YEAR. AFTER THE CAUSE GF ACTION I~AS OCCURRED.
iF ANY PART" OF THIS SECTION IS RUI~ED INVALID, THEN INTERGRAPI~~ LIMI~I'S LlABI111TY
TA THE 1VlA~IMUM EXTENT ALLOWED BY SAID LAV4~.
~41NFRINGEMENT
1~~ the eve~xt of any px•aceeding against tl~e Customer arising fram allegations that the deliverables or
services furnished by Intergraph i~~fringes U.S. patent, copyright, trade secret, or other proprietary right
of any third party, Intergraph will, if such allegation is not a result fra~~ modifications made by the
Custa~ner, defend ar settle such proceeding, at Intergraph's expe~~se, provided the Customer promptly
notifies Intergraph i~~ writing aid gra~~ts Intergraph full authority to defend and settle such proceeding.
Intergraph shall make such defe~ise by counsel of its aw~~ choosing and tl~e Custan~er shall cooperate
with said cout~sel.
75 FORCE MAJEURE
Neither party shall be deecned to be in default of any provision of this SSW or be liable far any delay,
failure in performance, or interruption of service resulting fram acts of war, acts of terrorism, acts of
Gad, acts Qf civil ar military authority, civil disturbance, or any other cause beyvc~d its reaso~~able
control,
16 TAxEs
Prices are exclusive of all federal, state or local sales, use, property, grass receipts, value added ar similar
taxes based upon amounts payable to Intergraph pu~~sua~at to this SOW ~"Taxes"}. Such Taxes, however
da not include franchise taxes or taxes based o~~ net income. The Customer agrees to pay Intergraph any
applicable Taxes or provide Intergraph documentary evidence of an appropriate statutory exemption.
17 GOVERNING LAW
This SG'V~ shall for all purposes be construed and enforced under and in accordance with the laws of the
State of Texas,
~9
Irv1'Et~t~iar~+
~4'ft~rl':
~~
18 PLACE OF PERFORMANCE
The Customer agrees to provide appropriate work place accommodations, computer equipment, software,
and necessary access for Intergraph personnel.
19 ENTIRE AGREEMENT
These terms and conditions, the Intergraph quota#ion, together with any attachments hereto, constitute the
entire agreement between the parties with respect to the subject matter hereof; all prior agreements,
representations, sta#ements, negotiations, and undertakings are superseded hereby.
20 APPROVAL SIGNATURES
Signature by all parties listed below constitutes acceptance of and notice to proceed with this Sew, in
accordance with this SHIN.
This SOW may be executed in one or more counterparts, each of which shall be deemed to be original,
and all of which together shall constitute one and the same agreement, A signature delivered by facsimile
shall be deemed to bean original signature and shall be effective upon receipt thereof by the other part}r.
This document is approved ey;
This sign
document will be sent to the following address:
~~ ~ ro row: _~ ° 5
~~
Lisa g a
Assistant C Attorney
For City Attorney
Intergraph Corporation
Attn: John M. fee
170 Graphics Drive ~~ ~p~ ~ AUTHORIZED
Madison, AL 35758 Q9 ~ ~~
n ~„ _ ~r c~oaxci~
CF~A~A~
8E~RCtARY
~~
11VTERGIiAPH
APPENDIX A: INTERGRAPH CONFIGURATlOIVS FOR HARDWARE
General Notes:
1. This document provides rccamrne~~ded and ~ninin~um specifications for requi~'ed I~ardware.
Specif cations are provided fog' each serverNwarkstation category.
2. New hlardware~ The below Recan~~nended speci~catians reflect tecl,~~ology that is currently
considered sta~tdard a~~d is routi~~ely available froze hardware vendors and is to be specified wl~et~
purchasing new equ~~x~ent.
3. Bxistin~g,l~Iat'dwarc: The below Minimum speci~catiD~as aa'e intended to serve as a g~ride fo~•
determining whether existing equip~ner~t can support a inissian critical canfiguratio~~.
SAD and CAD deports Se~~vers
Rin~ne~~ded
+ Two 3.0 GHQ (o~• better} ~uad~care peon processors
-~ Numbe~• of processors required will vary based Qn tl~e number of users accessing tl~e CAD
database ~ customers with large user counts may require additional processors
+ $ ~~ Memory
- The amount of I~ANi required will vary based o~~ the itun~ber of users accessing tl~e CAd
database - custame~•s with large user counts Ynay require additional memory
• G~ l 4~GB 1 SK RPNI RAiD disk drives
~- I-lard drive size depends oil calllrepart volume a~~d data retention plans -high volume customers
may require more andlor larger capacity disks
+ ~D-RV~II]~D-RGM Combo drive
+ Dual 1Gb NlC Ca~•ds
• 1 ~'" monitor, keyboard and mouse ~ma~y be configured orie per rack)
• Microsoft windows Server ~~43 R2 Standard Bditio~~ x~4
+ See Tape Backup System recommendations below.
Miniinu ~
Please mate that these minimum specs are primarily intended to serve as a guide for determining whether
existing customer equipment can support the intended use. V~Ihen ordering slew hardware, the
Recommended Speci~catians above should he used far configuring tl~e system to maxiini~e the useful
lifespan of the purchased hardware,
~ Dual ~ .4 CPIz far better} ~eoa~ processors
• 4 GB INemory
+ ~-738 I QK RPM RAID disk da'ives depending on calllreport volume
+ CD~R4M drive
+ Dual I O~BaseT nel~vark cards
• 17y' monitor, keyboard and mouse ~inay be configured oa~e per rack}
+ Rack or Tower configuration
• Micrasol~ windows Server ~~~3 R2 Standard Bditian
~ See'rape Backup System recom~nendatians below.
21
. ~ •.1.•l.S`i.1 ~. ~y1ry~
.~~~
~M.S, ~~tte~rfacelCam~~ Servers, ar ~1V1~ depart Servers
Recamn~e~~ded
• Dual 3.~ C l~z for better} {quad-core Xeon processors
N~nnber of processors required will vary based an the number oi' use~•s aGCessing the RMS
database _ custoa~ners with la~~ge user counts may req~~ire additional processors
• ~ ~[~ Memory
-- Tl~e a~~aunt of n~M required will vary band o» the nut~ber of users accessi~ig the ISMS
database ~- CUStOme~•s with large user counts nay require additional memory
~ ~- ] 4~GB l ~~ RPM RAID disk drives
-- lard drive sip depends an oa.lilrepart volu~~e and data retortion pla~~s -~ high volun~e c~~stainers
may require mo~•e andlgr larger capacity disks
Fo~~ ~nterfacelCom~n servers, the nun~be~• of drives may be reduced to ~
~ CD~RV~ID~D»RDM Combo drive
~ Dual ICrb NIC Cards
• 17" rnonitar, keyboard and mouse may be configured one per racy}
~ Microsoft windows Se~~rer 203 R2 Standard Edition
RMS and lnterfacelCox~nm Servers should o~~ly be configured with 3~-bit versions of Microso~
windows Server 200 R~
Note: If implementing a clustered solutio~~ ~MSCS Activell'assivc CluseeE•},two servers are
required. Bach of the servers should be Gor~figured with the Microsoft windows Server X443 R~
Enterprise Iditivn ope~~ting syste~t~. In addition, an external storage ar~•ay ~e.g. SAN, external
SCSI storage, etc. and the hardware necessary to con~~ect it to the two servers n~ust be included
in the solution configuration.
Nate: If praposir~g S~I~ Server 2U0~ as the RDBMS for the 1~M5 se~'ver, it is recommended that
Enterprise F~dition be proposed due to the database mainte~~ance capabilities it provides.
~` See Tape Backup System recommendations beiaw. •
Mi~~imua~
Please note that d~ese minimua~ specs are primarily intended to servo as a guide far determining whether
existing customer equipme~~t oar support the intended use. 'then ordering new hardware, the
Recommended Specifications above should be used far confagu~•ing the system to n~aximi~~ the useful
lifespai~ of the purchased hardware.
• Dual ~.A C~l-Iz ~c~r betters dean processors
~ ~ ~B Mear~a~y
• G-73~B l0 RAM RAiD disk drives ~depe~jding an a~~ticipated RMS records volute}
• CD-RDM drive
* Dual I4~BaseT network cards
• 1'~" n~anitor, keyboard and mouse (maybe configured one per rack}
• Rack or Towe~• oonfiguratio~~
• Micrasof~ windows Server ~~3 l~ Standard Edition
if implementing a Clustered solution ~MSCS Activell'assive Cluster), please see the ~~ates above.
~ See Tape Backup System reca~~mendations below.
2~
ItvrERGt~-+
Tape ~uckup Systems fa~• CAD and nN~S Se~~vers
(lnciudi~ag: InterfacelComin, a~~d Deport Ser•vers~
These reco~~aix~endea specifications reflect teGl~nolagy that is cur~•ently considered standard and is
routinely available from hardware vendors. These specifications detail a configuration that Should be
specif ed when purchasing new eyuipinent.
'T'his system provides a dual drive, 80o C13 capacity with LTA-3 drives and a backup speed off' S7'~C~1i~r,
wl~icl~ is rack mounted and apti~nized.
liecommendea
• Deli powet•Vault 114T dual Drive LTD-3
Note: This dual tapelhackup system will suppart a standard CAD 1 RMS configuration thus only one
syste~~a is required per irnplementatiun.
Vl~arkatatians fur ~IDispatcher, ~ICa~Ita~er
R,~comme~~ded
• ~~ae -Dual-care Intel processor
~ 2 ~l~ Memory
~ $UCii~ disk drive
~ Duai 21" flat Display ~CI~T~ Monitors ar Dual i ~" ~`lat Panel Monitors
• Muitiple Monitor Support
• Monitor Sound t3ar ar External Speakers
• ~~-l~~M arive
• Single 1 ~b NBC Card
~ Microsoft windows ~~ Professia~~al
• Microsaft'I~indows Vista ~Certif ed far CAD VS.1.0 and later}
- of deployi~lg i~~ a combined CADl~MS environment, consideration should be given to
cat~~gurit~g the CAD wa~•kstatians with windows ~P t'~~ofessional to provide operating system
consistency across the ciie~~t wa~~kstatians, IIl~l1Ai~5 support for'V~indows Vista is in I~LEADS
version 8.Z.0 and above, A mixed operating system ea~virar~ment CAD clients an Vista, LEADS
clients on ~P} is a viable and supported can~guration.
• Tovcrer configuration
Nlinimuiri
Please note that these minimum specs are primarily intended to serve as a guide fo~~ determining whether
existing custa~~nex• eciuipment ca~~ suppart the inte~tded use. 'V~hen ordering new hardware, tl~e
Recommended Specifications shave should be used for configuring the system to maximize tl~e useful
lifespan of the purchased hardware.
+ O~~e - 3.0~ Gklz Pentium 4 processor
• 1 C~ Meanary
• 40~~ disk drive
~ Dual 19"slat Display (CRT Monitors or Dual 17"Flat Panel Monitors
• Multiple Monitor Support
23
~ V,~'
`hr r,
~ External Speakers
* C~-RANI drive
• l O~BaseT network card
• Microsoft Windows ~I' l'rafessional
~ Tower or Desktop configuration
Workstations ~'ar ~1C~~A~S, Yl~ecarcls~~~larer, ~Il~etVievrer, ~I1~e~ispatcher
D ~„~,~.,.,.. ~,.a~a
• Dne -Dual-care Intel processor
• 2 ~B Men~a~y
• S~G~ disk drive
~ Single ar dual Z l"Flat Display ~~1~T} ar 19"Flat 1'a~Yel Monitors}
~ ~DMRDM drive
# Single 1~b Nl~ hard
• Microsoft windows Vista for ifNetViewer, l1NetDispatcher}
* Microsoft windows ~p professional for IILEADS,1litecordsExplorer}
- [!LEADS V$.t.4 a1~d earlier releases do not support 1Vlicrasoft'UVindows Vista, IILEAI~S support
for Wi~~dows Vista is in IILEAnS veisia~~ 1~.~.0 and above. A rnixed operating; system
envi~`anment ~~AD clEelxts ~tl Vista, LEADS clients o1~ ~1'} is a viable and supposed
configuration.
+ Tower configuration
Minimuan
please Hate that tl~ese minimum specs are primarily intended to serve as a guide for determining whetl~er
existi~~g customer equipment can support the intended use. when ordering new hardware, the
Recommended Specifications above shat~ld be used for conf~g~iring the system to maximise the c~seful
lifespan of the purchased ha~'dware,
~ Dne - 3.0 ~l~z Pentium 4 processor
• 1 ~rB Memory
* 40~~ disk drive
• Single 17" Flat ~]isplay CRT}
• CD-R~7M drive
• 1 OOEaseT network caxd
~ Micraso~ windows ~F Frofessio~~al
~ Tower ar Desktop configuration
~~
_...
1rv7~~RGw~H
N~ubx~e data CanYp~~tcrs - I~ptaps
Recommended
• 1$M P~ compatible
2,8G1~~ Pentium P4 processor
• 2 ~ B of RAM
~- 84 GB hard drive
• R5~232 for radio con~~ection and also for AVL if desired
+ 102~~7~8 ~•esalution display with'L~ista-capable ~~~.phics card
• Microsoft wi~Ydows ~P Professio~~al
• Microsoft windows Vista Certified for 1~Mobile V8.1.U and later
Minimum
Please agate tl~at these mini~nun~ specs are primarily intended to serve as a guide for dete~~mini~~g whether
existing customer equipment can support the intended use. wl~e» ordering new hardware, tl~e
Recommended Specifications above should be used for con~igu~`ing the system to maximise the useful
lifespan of the pu~•chased hardware.
~ ABM PC compatible
• 533 MHO Pentium P4 processor or better
• 5l2MBofRAM
• 1 a C B hard drive
+ RS-23~ for ~•adio ca~~nectian and also for AVL if desired.
+ ~~~xS~O ~~esalution dispiay Note: ~Ul desig~~ based on 1~24X7~8 resoltiEtion -~ will be less effective
an a reduced resolution}
~ Microsoft windows XP Professional
ZS
,.
r
Servers far Giirl~ Musters
for providing the 11L~~DS client to the mobile e~~viran~~ent ar re~~~ote sites}
Recommended
+ Two 3•l~ ~o~' better} GHa Dual-core Xeon processar•s
~ 4 GR Memory
-~ The amount ofRAM required will vary based on the number of users accessing the RHS
database ~ custa~ners with large user counts may require additional m~e~nary
• 2-~3GB 15K RPM RAjD disk d~•ives
• GD~RwlDVD-ROM Gon~bo drive
• Dual lGb N1~ bards
• Rack Haunted
• Micrasc~ft windows Server 2~Q3 R2 Standard ~ditian
Note: ~]~ RDI3MS is required o~~ servers intended to host ~itrix
GPS ~n its
Note; Intergraph 1~~'L prod~~cts only scippo~•t tl~e 7`AYP ar NM~1~ protocols, Devices that suppa~~t one ~f
these pr~tacols should be cvtnpatible with 1lTracker. if considering a GPS device not in the
recommended list below, please ensure that it suppot•ts either TA1P arNM~A•
Reco~na~e~aded
+ ~'rimFleet DRu Dead Reckavi~~g Unit}Plus
o TritnFleet DRU Plus cable kit
o GPS a~~tenva bua~dle with cable and convectors
o Requires lVlode~~a
• Sierra wireless MP Series
a Includes Hode~n
+ Panaso~~ic q'augh~ool~ PC
o wheia cora~gured with i~~tegrated GPS and Modem
~~
_. _~.
lm'~~~wa~-i
~3ae~u~ CAD U~' x~NfS Serve~~S
Recommended
Sit~ce these bacl~up servers are often intended to supp4~: the full production load in tl~c eveni of a total
failure at the pri~nary site, these servers should be configured identically to their production counterparts.
Test andfar Training CAD or~ R11~S Serve~~s
Recommended
Configure the testftrair~ing servers identically to their production counterparts.
Mini~~um
Canf~gure the testltt~aini~~g servers with hali`the capacity as the production servers - half as many
processorsa RAIUI, and dish space. Six hard drives should still be cot~~gured, but each d~~ive should have
half tho capacity as the ones in production, ley reducing the processors, IMAM, and disks, slower-end
server than that in productiaa~ can usually beproposed - e.g. Del! ~80Q to a De112950, l-lP ML57~ to HP
M~3?0. CAD Tcst servers should be configured with G4-bit V`lindaws Serve~~ aa~d RD~MS.
~`esf andfor Training InterfacelCorn~nnn~cations Servers
~lior use in situations requiring reduced capacity where we have previously proposed a "high-end
~worl~stativn"and where minimal data storage is required)
Kest Practice
• 13asic, rack invunted server -- e.g. Dell Power~dge 1 X50, HP DL14~
• Single 2.8CF1~f~M~ Cache Dual-core Xeon Processor
* l G B RAM
~ ~4~i ~B l~K RPM herd Drive
• 1 ~~BaseT NBC
• GD-RAM Drive
• V~indows server ~~~3 R~ Standard ~ditio~~
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