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HomeMy WebLinkAboutC2011-136 - 5/10/2011 - Approved`N\ Submitted to: City of Corpus Christi, TX. Submitted by: Roy Stanyer Dell Global Services © Copyright 2011. Dell Inc. All rights reserved. INDEXED Table of Contents 1.0 Overview and Shared Objectives ............................................. ..............................3 2.0 Project Scheduling .................................................................... ..............................3 3.0 Project Scope and Definition .................................................... ..............................4 4.0 Deliverables ............................................................................... ..............................6 5.0 Assumptions and Customer Responsibilities ......................... ..............................6 6.0 Change Control Process ........................................................... ..............................8 7.0 Dell Personnel Skills and Qualifications .................................. ..............................9 8.0 Payment Criteria ....................................................................... .............................10 9.0 Termination ............................................................................... .............................10 10.0 Order of Precedence ................................................................ .............................11 11.0 Signature ................................................................................... .............................12 ContactSummary ................................................................................ .............................13 Appendix - Dell Training and Education Services ............................. .............................14 Appendix - Training Recommendations - Microsoft ........................ .............................15 © Copyright 2011. Dell Inc. All rights reserved. i X'! 1�. �4 � Gi Statement of Work For City of Corpus Christi, TX. This Statement of Work ( "SOW ") is between Dell Marketing L.P. CONFIDENTIAL ( "Deli "), and City of Corpus Christi, TX. ( "City of Corpus Christi" or "Customer ") for the services described in this SOW (individually, the "Service" or collectively, the "Services ") and is effective as of the date last executed in the Signature section below. The services shall be performed in accordance with this SOW and the State of Texas Department of Information Resources Contract DIR -SDD- 890 -TX. Neither Dell nor its representatives, employees, contractors and /or subcontractors take responsibility for, nor are they liable for, any decisions made in the development of any systems, products, or software solutions that are made by, or for, Customer, or by employees or other representatives, contractors and /or subcontractors of Customer. All Customer use of software, online services, or software - enabled services in connection with this SOW is pursuant to the terms of the individual license agreement distributed with the service or, in the absence of such an agreement, the Agreement. Confidentiality: All information supplied to Customer for the purpose of this SOW is to be considered Dell confidential. Novell NDS to Microsoft Active Directory 1.0 Overview and Shared Objectives Dell will provide consulting services for migration of Novell NDS to Microsoft Active Directory Forest and Domain and migration from Groupwise to an Exchange Live hosted solution, installed on existing physical servers. The project will provide 5 days on site to document and assess the current Active Directory Forest and Domain that will be used for the migration from NDS Requirements, deliverables, and assumptions for each of these tasks are explained in further detail (Project Duration, Scope, and Approach) below. Dell agrees to deliver to Customer the Services described in Section 3 herein. 2.0 Project Scheduling This project is estimated to take three hundred and twenty hours over and eight week period. Phase Duration Initiation and Planning Week 1: Day 1 -5 Analysis and Design Week 213: Days 1 -5 Implementation Week 4: Day 1 -5 Week 5: Day 1 -5 Week 6: Day 1 -5 city �rf Gorpw Novell NDS to Microsoft Active Directory Week 7: Day 1 -5 Closeout Week 8: Day 1 -5 Total 8 Weeks 3.0 Project Scope and Definition Dell will perform the tasks for this Service as follows: Initiation and Planning • Project Kickoff Meeting • Requirements Review • Diagram the current DNS and DHCP structure • Diagram the current network structure, including subnets, remote locations, and bandwidth • List all the servers and their functions. Assign levels of criticality • Document how the workstations interact with the servers, including 3 -party applications • Document the organizational structure, including rights and access permissions • Requirements Sign -off • Interview local personnel to have a better understanding of the current Novell and Microsoft environment • Determine all relevant details are identified so that in the migration process any and all dependencies for the existing Novell and Microsoft environment are replicated for the Windows 2008 and Exchange implementation. • Provide the customer with a best practice solution and deliverable for the migration process • Determine a phased approach and timeline for implementation which includes a communication plan per physical site and department. Analysis and Design • Review previous assessments and develop plan to address deficiencies in current Active Directory implementation (as determined by prior Microsoft assessment) • Develop detailed plans for AD implementation and roll -out • Develop a business continuity plan (including disaster recovery) for AD. • Develop a plan for AD version release management. • Develop a plan for maintaining AD security patches and updates. G�ty of or T Novell NDS to Microsoft Active Directory As used in this SOW, knowledge transfer, demonstrations and documentation, and all references thereto, and the pricing quoted herein specifically exclude any Dell training and certification services. Knowledge transfer outlines only a high level informal transfer of basic knowledge of the Dell services from the Dell Consultant to Customer's local contact or IT representative. Dell training and certification offerings are available to Customer subject to a separate price quote. 4.0 Deliverables The following is a list of deliverables that will be provided to Customer under this SOW subject to time authorized through this SOW. • Schedule admin and user training for AD • Schedule the AD implementation • Quest NDS Migrator Installation /Configuration • NDS Migration testing • Quest GroupWise Migrator Installation /Configuration • GroupWise Migrator testing Implementation • Create and document migration procedures in the Lab. Test procedures in Lab and modify as needed. Create repeatable processes in Lab that will then be used in production. • Update AD with changes as determined from the analysis and design phase. • Install and configure AD software on servers. + Install and configure AD client software on user workstations. • Export directory information from NDS into AD. • Copy and convert user profiles from NDS to AD. • Copy user data from NDS to AD. + Test and verify the migration has succeeded, • Map NDS Objects to AD for migration • Map data file locations for migration • Migrate GroupWise mailboxes to Exchange • Migrate workstations and remove Novell Client • Decommission Novell environment Closeout • Review status of project with customer. • Address any outstanding issues • Review documentation for ongoing maintenance and support. • Acceptance sign -off As used in this SOW, knowledge transfer, demonstrations and documentation, and all references thereto, and the pricing quoted herein specifically exclude any Dell training and certification services. Knowledge transfer outlines only a high level informal transfer of basic knowledge of the Dell services from the Dell Consultant to Customer's local contact or IT representative. Dell training and certification offerings are available to Customer subject to a separate price quote. 4.0 Deliverables The following is a list of deliverables that will be provided to Customer under this SOW subject to time authorized through this SOW. CEty o orpu Christh TX� Novell NOS to Microsoft Active Directory De livery As -Built Diagrams • Usio Diagrams illustrating logical design Usio and Excel of Active Directory. Spreadsheet listing server configurations, Active Directory Group memberships, and Active Directory users list. Training Documentation Document outlining Microsoft Active Word Directory administration best practices. 5.0 Assumptions and Customer Responsibilities Assumptions: Dell may make certain assumptions while specifying the Services and deliverables detailed in this SOW. It is the Customer's responsibility to identify any incorrect assumptions or take immediate action which will make all of Dell's assumptions correct. Dell has made the following specific assumptions while specifying the Services detailed in this SOW: 1, If the assumptions used to develop the SOW are found to be incorrect, the parties agree to meet and negotiate, in good faith, equitable changes to the SOW, Service Levels and/or Fee Schedule, as appropriate. 2. The prices for the Services are based on Customer's environment as known by Dell at the time of execution of this SOW. If the volumes, consumption factors or requirements change by +1- five (5 %) percent, Dell will adjust the pricing to reflect these changes. 3. The resources to perform the Services shall be available (including any travel time) Monday through Friday, 8:00 a.m. to 5:00 p.m. local Customer time (excluding nationally- observed holidays) based on a forty (40) hour week, unless previously agreed upon between Customer and Dell. 4. Dell reserves the right to perform portions of the work remotely according to a schedule mutually agreed to by both Customer and Dell. 5. A typical schedule involves working remotely at least one business day per week to complete deliverables and/or any applicable documentation. Additional fees may apply for travel /Services outside of this timeframe. 6. This SOW includes travel to one domestic location(s) within the continental United States as detailed in this SOW. Any additional travel to other locations is considered out of scope and will require the approval of Customer via the change control process detailed in this SOW. 7. Dell is not responsible for resolving compatibility or other issues that cannot be resolved by the manufacturer or for configuring hardware or software in contradiction to the settings supported by the manufacturer. 8. Dell is not responsible for project or Service delivery delays caused by Customer facility or personnel challenges. 9. Completing transition within the agreed timeframe is contingent upon Dell receiving the necessary Customer information and gaining access to the necessary Customer resources, personnel, and facilities in a timely manner. Cry of GorRus Chr�st� TX. Novell NDS to Microsoft Active Directory 10, Dell's pricing does not assume the responsibility of any Customer or third party personnel, hardware, software, equipment or other assets currently utilized in the Customer's operating environment. 11. Dell reserves the right to sub- contract portions or all of the requested Services. 12. DNS, DHCP, and WINS configurations have been cleaned up and optimized by client prior to AD project start. 13. Migration involves a clean break away from NDS. At the end of this project there will be no need to keep data synchronized back to the old NDS servers. 14. Migration will involve approximately 120+ servers, and 2500+ users. 15. User workstations are based primarily on Windows XP along with some Windows Vista and windows 7. Other client operating systems (Linux, MAC, older Windows, etc.) are not part of the scope of this migration. 16. Migration will include file and print services from NDS to AD. 17. Timeline may change after initial onsite assessment of existing environment. Not Included With This Service: 1. Any services or activities other than those specifically noted in this SOW. Customer Responsibilities: Both Customer and Dell are responsible for collaborating on the execution of the Services. Dell's responsibilities have been set forth elsewhere in this SOW. Customer agrees generally to cooperate with Dell to see that the Services are successfully completed. Customer agrees to the following assigned responsibilities: 1. Prior to the start of this SOW, Customer will indicate to Dell in writing a person to be the single point of contact, according to project plan, to ensure that all tasks can be completed within the specified time period. All Services communications will be addressed to such point of contact (the "Customer Contact "). Failure to do so might result in an increase in project hours and/or length in schedule. 2. Customer will provide technical points -of- contact, who have a working knowledge of the enterprise components to be considered during the Services ( "Technical Contacts "). Dell may request that meetings be scheduled with Technical Contacts. 3. The Customer Contact will have the authority to act for Customer in all aspects of the Service including bringing issues to the attention of the appropriate persons within Customer's organization and resolving conflicting requirements. 4. The Customer Contact will ensure that any communication between Customer and Dell, including any scope - related questions or requests, are made through the appropriate Dell Project Manager. 5. The Customer Contact will provide timely access to technical and business points of contact and required data /information for matters related to the scope of Service. 6. The Customer Contact will ensure attendance by key Customer contacts at Customer meetings and deliverable presentations. - S Catty o1F Coro$ �h�'isty T�(. Novell NDS to Microsoft Active Directory ,t 7. The Customer Contact will obtain and provide project requirements, information, data, decisions and approvals within one working day of the request, unless both parties agree to a different response time. 8. Customer may be responsible for developing or providing documentation, materials and assistance to Dell and agrees to do so in a timely manner. Dell shall not be responsible for any delays in completing its assigned tasks to the extent that they result from Customer's failure to provide such timely documentation, materials and assistance. 9. The Customer Contact will ensure the Services personnel have reasonable and safe access to the Project site, a safe working environment, an adequate office space, and parking as required. 10. Customer will inform Dell of all access issues and security measures, and provide access to all necessary hardware and facilities. 11. Customer is responsible for providing all hardware, software, telephone internet access, and facilities in a timely manner for the successful completion of the Services..Facilities and power must meet Dell's requirements for the products and Services purchased. 12. Customer agrees to complete a customer satisfaction survey. 13. Completing transition within the agreed timeframe is contingent upon Dell receiving the necessary Customer information and gaining access to the necessary Customer resources, personnel, and facilities in a timely manner. 14. Customer is responsible for any workstations that fail to migrate successfully using Quest tools. 15. Customer will provide a complete list of servers, including names and/or IP addresses, business function, and hosted applications. 16. Customer is responsible for all remote site activities that may be required during the migration process Data Backup • Customer will complete a backup of all existing data and programs on affected systems prior to Dell arriving at the location to deliver this Service. DELL WILL HAVE NO LIABILITY FOR LOSS OR RECOVERY OF DATA OR PROGRAMS, 6.0 Change Control Process The "Change Control Process" is the process that governs changes to the scope of the Services during the term of this SOW. The Change Control Process will apply to new Services components and to enhancements of existing Services. A written "Change Order" will be the vehicle for communicating any desired changes to the Services. It will describe the proposed change to Services scope, pricing, resources, tasks, and deliverables; the reason for the change; related assumptions and Customer responsibilities; and the schedule and price impacts of the change. The Dell Project Manager will draft the Change Order document based on discussions with Customer and Dell team. Only changes included in a Change Order signed by both Customer and Dell will be implemented. City of Corp Novell NDS to Microsoft Active Directory In some cases, a Change Order will authorize Dell to study the impacts that a proposed change will have in terms of required.changes to Services scope, schedule, and price. If, upon completion of the study, Customer agrees to proceed with an identified scope change, the Dell Project Manager will draft a separate Change Order to detail the specifics associated with that change. 7.0 Deli Personnel Skills and Qualifications Dell, will, at its sole discretion, determine the number of personnel and the appropriate skill sets necessary to complete the Services. Customer understands that Dell resources may include employees of Dell and/or a service provider or subcontractor to Dell. Dell personnel may work on -site at Customer location or off-site at a Dell or other location as determined by the needs of the Services and by specific agreement of the Customer project manager. Dell has identified the following initial resource levels for these Services. Key responsibilities for the resources are identified below. Project Manager (PM) • Single point of contact and accountability for successful delivery of the Services • Maintain focus on time, cost and scope + Coordinate and facilitate kick -off, status, deliverable review and closeout meetings • Establish and manage the Services schedule, communications and status reporting • Provide up to one status call and one brief status report per week • Identify, monitor and manage Services risk, issues and escalations = Facilitate change management as needed • Confirm the Services delivered are in accordance with the SOW • Obtain deliverable and Service completion acceptance from Customer • Project management activities are conducted remotely, with minimal onsite time (e.g., kickoff, deliverable review, and closeout). Dell Senior Novell/Active Directory Consultant • Develop a pre - project discovery questionnaire based on existing environment • Perform the on -site Discovery Stage including conduct of interviews with Customer staff • Review input from the pre - project discovery questionnaire to prepare for the on -site discovery • Design and implement Active Directory forests /domains • Design and implement DNS, DHCP, WINS • Experienced in Active Directory migrations • Experienced in file server migrations • Experienced with Exchange migrations • Report status and communication • Coordinate with the Project Manager to attempt to remove any barriers Novell NDS to Microsoft Active Directory Coordinate Project meetings (as appropriate) 8.0 Payment Criteria Fixed Fee: Payment for Services is a Fixed Fee of US $88,190.00 Invoice I Payment Terms: Dell will invoice Customer the applicable Milestone Charge as follows in accordance with the corresponding milestones set forth in this SOW. Payment is due (30) days from date of invoice. Expenses: Expenses are included in the Fixed Fee price. Unless the scope changes; Dell will not charge any additional expenses in connection with delivering the Services without the express written consent of Customer. Additional expenses include Service related expenses including actual, reasonable and necessary travel and living expense Taxes: Dell's pricing does not include applicable local taxes. Scope Changes: Additional fees may apply if Customer changes or expands the scope of the Services. Any additional work that is required outside the scope of this SOW requires written approval by Customer and Dell as described in the Change Control Process detailed in this SOW. Services Scheduling: Services may not be scheduled or commenced until the Purchase Order (if any) and signed SOW is received by Dell. Upon receipt of a signed SOW and Purchase Order, a Dell Project Manager will typically contact you within 7 business days to begin Services scheduling. Services Scheduling will be based upon Customer's schedule preferences /requirements and the availability of required resources. Pricing: The terms offered by Dell under this SOW (including but not limited to the pricing) shall be valid for thirty (30) days following initial delivery of this SOW to Customer. In the event this SOW is executed by Customer after such thirty (30) day period, Dell may in its sole discretion, (i) accept the SOW on the stated terms or (ii) reject such SOW and may provide Customer with a revised SOW setting forth any necessary updates to the terms of the previous SOW. 9.0 Termination Customer may terminate this SOW for convenience upon providing Dell with thirty (30) days written notice. Upon any termination of this SOW or the associated Agreement, Customer shall pay all of Dell's unpaid fees and out -of- pocket expenses accrued through the effective date of such termination. If Customer fails to perform any payment obligations hereunder and such failure remains un- remedied for fifteen (15) days, Dell may suspend its performance until payment is received or terminate this SOW and the associated Agreement upon written notice. _ Citiy o� Ga 10.0 Order of Precedence This SOW, together with the Purchase Order (if any) and the Agreement, states all of the rights and responsibilities of, and supersedes all prior and contemporaneous oral and written communications between Dell and Customer regarding this Service. The use of pre - printed forms, such as Purchase Orders, will be for convenience only, and all pre - printed terms and conditions stated on such forms will not apply to this Agreement. Should a conflict arise between the terms of the Purchase Order, SOW and Agreement, the following order of precedence shall be followed: first, the SOW, second the Agreement, and third the Purchase Order (if any); provided, however, that any terms and conditions printed on the Purchase Order shall not apply. ►orpus Chins #i� TX. Novell NDS to Microsoft Active Directory y 11.0 Signature ' I ( - I �� 11 2 AUTHOWED Please fax or email a copy of your Purchase Order and this signed SOW (with all pages in full) to 512- 283 -7899 or US DPS Prolect Administration(cDdell.com Attention: Dell — Intake Manager. The Purchase Order amount should include estimated expenses if they are billable. Cit �olr ws Ch�r-st� TX. {' y p ti, =T NDS to Microsoft Active Directory .,.%. Contact Summary Customer Primary Contact for Service City of Corpus Christi, TX. Customer Number: 7920064 Contact Name: John Spiess Phone: 361 - 826 -3750 Cell 361 -215 -0450 Email: johns @cctexas.com Date 4/2812011 Dell Services Contact Roy Stanyer Title: Solutions Architect Dell Global Services Email: Clayton_Stanyer @Dell.com Customer Billing Contact City of Corpus Christi, TX. 101 N Shoreline Blvd Corpus Christi, TX 78401 361- 826 -2537 Dell Segment Contact Samantha Slate Phone: (512) 921 -5786 Email: Samantha_Slate @Deli.com Location Where Work Will Be 1201 Leopard Street Performed Corpus Christi, TX 78401 Dell Opportunity Number 2468047 Cfy o�:�ol° Appendix - Dell Training and Education Services Dell can be your trusted partner by offering training and education services for Dell products as well as other key technology areas. Training can be delivered through various options including: • Online; • Classroom- based; and • On -site courses Our training portfolio includes classes on storage (Dell /EMC, EqualLogic and Server ); official Microsoft and VMware virtualization courses; and other key technology based offerings that can be customizable to meet your organization's unique environment and tailored specifically to the audience learning objectives. All instructor led courses can be customized such as adding more content, reducing class length, combing classes or focusing on only a couple of key concepts that are relevant to the student's daily duties. Visit the following links to view our most current offerings (standard and customized options): • Dell /EMC Training: www. Learn Dell.com ( s„toraae • EqualLogic: www.LearnDell.com /eguallociic • Server: www.LearnDell.com /server • Client: www.LearnDell.com /client • Microsoft: www.LearnDell.com /microsoft • VMware: www .LearnDell.com /virtualization �, Ddl�ve�rv.��ts'Fi c Ask your Dell account representative or Dell consultant to have a Dell training consultant work with you to design an optimal training plan for your team or email US Training aMell„ com Dell training and certification services are not included in this SOW, and are available through a separate price quote, change order or separate SOW. 'Cl oforj Novell NDS to Microsoft Active Directory Appendix - Training Recommendations - Microsoft To get the most benefit out of your technology investment, your staff must be fully skilled in the features and functions of the new tools. Training is best delivered in a structured way by certified instructors and curriculum. Knowledge transfer is an excellent way to support formal training but should not be seen as a substitute. Your team will get far more out of the knowledge transfer if they have a solid foundation to start from. Dell recommends that customers implementing Microsoft technologies purchase the Dell /Microsoft Technical On -Line Library for members of their IT staff. Dell also offers customized Instructor -Led training for your staff based on your particular implementation of the technology. Dell also has options for end user training as the technology is rolled out to the end - users. To customize a training solution for your organization, ask your Dell Account Representative or Deli Consultant to have a Dell Training Consultant work with you to design an optimal training plan. Microsoft Technical (IT Pro]Dev) and Information Worker Online Training Libraries Microsoft online training libraries combined with Live Tutor online chat allows your team to get the training they need when they need it and to get their questions answered quickly. Microsoft Technical Online Training Library with Live Tutor • Certified Live Tutor experts • $550 per person for 1 year unlimited access to all 600+ courses and Live Tutor • SKU:991 -9659 • Complete List of Courses The online courses provide a rich multimedia experience. Official Microsoft Learning hands -on labs are developed by industry- leading instructional designers who provide a safe, networked environment where learners can practice what they have learned without having to set up new software or change system settings. The online training library plus Live Tutor are available 24x7 for one year from invoice date. Also available for end users: Microsoft Information Worker Online Training Library with Live Tutor * $99 per person for 1 year unlimited access to all 130+ courses and Live Tutor * SKU:991 -9669 • Complete List of Courses For more information on Dell's Microsoft training visit www.LearnDell.com /Microsoft NOTE: Dell Training and Certification Services detailed in this appendix are not included in this SOW, and are available through a separate price quote, change order or separate SOW.