HomeMy WebLinkAboutC2014-009 - 1/21/2014 - Approved rM
Freeit
Statement of Work
Storage and Backup Infrastructure
Presented for Review to:
City of Corpus Christi
Revision Date: October 18, 2013
SOW Reference Number:
Prepared by: Dave Larson, Solution Architect Freeit Data Solutions
Contact information: dave(cufreeitdata.com
2014-009 2) 695-1447 (cell)
1/21/14
M2014-008 INDEXED
Freeit Data Solutions INDEX
City of Corpus Christi Freeit
Storage and Backup Infrastructure
Executive Summary
Client Contact information:
Organization: City of Corpus Christi
Address: 1201 Leopard St
Corpus Christi, TX 78401-2825
Primary Contact:
Title: John Speiss
Phone: (261) 880-3750
Email: johns @ci.corpus-christi.tx.us
Secondary Contact:
Title: Susan Clanton
Phone: (361) 826-2537
Email: SusanCl @cctexas.com
II. Scope of Work
Methodology:
Freeit engineers manage projects with a holistic approach. It is our goal to work within an
infrastructure life cycle defined by the following three phases:
Design — Deploy — Maintain
III. Location of Work
Freeit engineers reserve the right to perform work remotely by leveraging remote access
technology, per availability for Client systems. Remote access work will be done in an effort
to increase efficiency and minimize billable engineering hours to the Client. On Site work
will be performed at Client location and/or Client datacenter location, as needed.
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IV. Period of Work
It is understood that Freeit will be working during standard business hours unless otherwise
stated in this Statement of Work (SOW). Standard business hours are defined as:
• Monday through Friday, 8:00 a.m. to 5:00 p.m. local client time
• Nationally observed holidays are excluded
• Based on a forty (40) hour work week
• After hours and weekend work is included in fixed bid price, Freeit and Client will
schedule these after-hours work periods with advance notice as required.
*Freeit reserves the right to modify these guidelines as needed to enable successful project
completion.
V. Assumptions
Certain assumptions will be made while specifying the services and deliverables detailed in
this SOW. Upon execution of this document, it is generally understood that all enumerated
assumptions below are correct. It is the client's responsibility to identify any incorrect
assumptions and address them with Freeit prior to final execution of this document; or,
when possible, take immediate action to render all assumptions correct.
The following assumptions have been made while specifying the services detailed in this
statement of work:
• If the assumptions used to develop the statement of work are found incorrect, the
parties agree to meet and negotiate, in good faith, equitable changes to the statement
of work, service Levels and/or fee schedule, as appropriate.
• Client resources to perform services shall be readily available to Freeit engineering
teams as needed.
• Freeit reserves the right to perform portions of the work remotely according to a
schedule mutually agreed to by both the client and Freeit.
• Freeit is not responsible for resolving compatibility or other issues that cannot be
resolved by the manufacturer or for configuring hardware or software in contradiction to
the settings supported by the manufacturer.
• Freeit will provide compatibility matrix for products purchased as part of this solution to
resolve compatibility issues.
• Freeit is not responsible for project or Service delivery delays caused by the client
facility or personnel challenges.
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• Work will be pre-scheduled with the client on a best effort basis. On demand support
within a given services level agreement is not part of this statement of work and would
require a separate agreement and contract.
• Freeit reserves the right to sub-contract portions or all of the requested Services.
• All cabling is in place and in good working order
• All hardware will be in place and accessible to Freeit with connectivity rights as needed.
• All systems will be patched with recent, if not current, updates and in good working
order.
• Freeit has adequate access to and assistance from client resources.
• Active Directory is in a healthy state with no known issues.
• The network is in a healthy state with no known issues.
• Application requisites will be defined and planned for identified application during the
engagement.
• Appropriate schedule window of time for any off-line work.
• All necessary access to software will be provided to Freeit for review and
documentation.
• All licensing history and licensing plans will be provided to Freeit for review and
documentation.
• Continuous work effort and adherence to project timeline throughout the course of the
project.
• Client understanding of existing systems and knowledge of internal infrastructure
• Any information not provided to Freeit before implementation that Freeit has not
specifically called out in their review that impacts design and implementation will be
provided by the client. Any information not provided by the client that impacts future or
existing systems and requires additional resources to correct will require a change order
from the client and may result in additional charges.
• The project will involve `transfer of knowledge'. The purpose of knowledge transfer is to
explain the solution implementation and provide general operational guidance. Clients
without previous experience in the technology should not expect to become proficient as
a result of knowledge transfer. Proficiency can only be achieved through formal training
and experience.
VI. Client Responsibilities
During this effort, client is responsible for:
• Securing space for the Freeit team to occupy during onsite work.
• Providing connectivity for the Freeit team to client location(s).
• Allowing Freeit access to and the use of all necessary documentation to understand
business processes related to project.
• Airfare, car and/or hotel accommodations if required.
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• Allowing Freeit access to and the use of all system and network resources required.
• Commitment to project timeline and scheduling of resources.
VII. Explicit Exclusions
• Guarantees to End-User Performance for any existing Applications or Systems
• Guarantees to the Fitness or Function of any Client Selected Software / Hardware.
• Hardware requirements or costs associated with the project.
• Software requirements or costs associated with the project.
• Analysis of environmental system (i.e. Power/Generator, A/C)
VIII. Summary of Charges
Statement of Work Summary:
This assessment is being bid on a Fixed Bid basis. The following summary of charges is
an estimate based on data available to Freeit engineering team at the time of development
of this SOW. Client will be invoiced for actual engineering hours performed in support of
successful project completion in this case fixed bid. Overages, and/or anticipation of hours
in excess of what is summarized below will be considered Out of Scope'. All Out of Scope
billable time will be discussed with Client and agreed upon by all parties prior to work being
performed by Freeit engineering team.
Phase 1: Nimble Install & Data Migration $68,688.00
Phase 2: CommVault Installation and Configuration $87,220.00
Total $155,908.00
Freeit (along with CommVault and Nimble Storage) and City of Corpus Christi will need to
implement the best method to protect data for the Police Department that meets the data
storage and protection requirements for Criminal Justice Information System (CJIS)
requirements and pass will be capable of passing any CJIS audit or inspection.
This solution is in two phases. Although the phases will not be performed necessarily in
this order, Freeit will describe the services in two phases.
• Phase 1 — Nimble install & Data Migration
• Phase 2 — CommVault installation and Configuration
This solution is in two phases. Although the phases will not be performed necessarily in
this order, Freeit will describe the services in two phases.
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Phase 1 - Nimble install & Data Migration
Deploy Nimble storage systems
• Rack, Stack, IP Nimble storage systems
• Verify all ports are reachable
• Test failover
• Connect storage system to old and new ESXI servers
• Place test virtual machine on Nimble storage
• Test connectivity to virtual machine during failover
• Test connectivity to virtual machine after unplugging Nimble network ports one at
a time
• Configure and test replication
Assess current infrastructure
• Review network configuration
• Review servers to be migrated
• Determine Applications requiring migration by data type (Structured &
Unstructured data)
• Obtain number of virtual machines to be migrated
• Obtain list of servers that have LUNs on legacy storage system
• Work with customer on downtime for each server as necessary
Create migration plan
• Work with customer on downtime schedules
• Work with customer to provide means of testing applications during and after
migrations
• Document migration plan and review with customer
• Complete migration plan and give it to customer for approval
Migrate data
• Migrate virtual servers from existing legacy storage system to Nimble storage
system
• Follow downtime schedules to migrate virtual servers to Cisco UCS servers
• Create LUNs on Nimble for physical servers that have LUNs on legacy storage
system
• Work within scheduled downtimes to migrate each server to new LUNs
Training and Documentation
• Training customer staff on each component of the solution
• Provide customer documentation of the overall solution
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*Migration Process and Steps
Data Migration will require analysis of the CoCC Systems and infrastructure. Freeit will
create a list of all Servers and systems connected to existing SAN and determine
Applications and Databases, and develop a joint plan with CoCC on the method of Data
Migration and work out schedules for each application with sign-off by CoCC and Freeit
both before Data Migration and after data migration is complete. Listed below are
examples of methods that Freeit will use to migrate CoCC applications
• VMWare —will utilize Storage vMotion where applicable or Manual shutdown and
copy where not
• Database
o Oracle — Freeit will work with CoCC DBA's to determine best method of
data migration from one of the following methods
• Export/Import
• ASM LUN Mirroring
• Manual Shutdown and copy of Database files
• RMAN Backup and Restore
o SQL Server — Freeit will work with CoCC DBA's to determine best method
of database migration (example of manual Database migration will be as
follows)
• Attach LUNs from Nimble Storage
• Shutdown application services
• Migrate data
• Change Drive letters for old LUNs
• Change Drive letters for new LUNs to old LUNs
• Restart Server
• Verify application
• Remove old LUNs
o Informix — Freeit will work with CoCC DBA's to determine best method of
database migration.
• Window File Server — Freeit will utilize a copy utility like RoboCopy or Secure
Copy to perform datamigration
• Other Applications — will determine best migration method based on Application
data type and outage windows.
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Phase 2 — CommVault installation and Configuration
CommVault services will be performed by CommVault Professional Services and the
estimated time to implement and deploy CommVault Simpana Software is 22 days
Assessment and Design
Current-state data will be collected via an onsite or offsite discovery process as
previously confirmed with the customer. This includes CommVault's examination of the
Customer's existing server and network infrastructure, applications, data distribution,
and requirements for data retention. CommVault will work with the Customer to identify
any technical barriers that prevent components from being installed. CommVault and
the Customer will work together to accomplish any of the following applicable tasks:
• Current-State Assessment / Storage Architecture Review — Servers,
applications, data quantities, and storage media are identified. Business
requirements relative to to the project objectives and end-user service level
agreements are discussed in order to create the proper data movement Policies.
• Data Flow Analysis — Data demands are calculated based on job window
constraints, bandwidth availability, data volume, and maximum time-to-restore
requirements. These demands are load-balanced based on recommendations
from CommVault and in accordance with the Customer's directions, across
storage policies and scheduled by each application and file system type. Specific
recommendations are provided for hardware upgrades (server, network, tape
library), if necessary to accommodate the final design requirements.
• Enterprise Scheduling — CommVault assists in developing a complete data
movement schedule based on Customer needs and business and data retention
requirements for each server. Recommendations for frequency of full backups,
incremental backups, and auxiliary copy requirements for off-site/redundant
protection are reviewed.
• CommVault Singular Information Management® Architecture Diagram(s) —
The recommended, site-specific, CommVault application architecture will be
provided by CommVault and will include the CommServe, MediaAgents, storage
libraries, and I DataAgents throughout the Customer enterprise.
CTE Deployment
CommServe®and Media Agent Installation
• Complete installation of the CommVault® CommServe® binaries on the
designated CommServe.
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• Complete initial configuration of CommVault software on the CommServe
• Configure the CommServe database
o Register CommCell® ID
• Configure storage targets
• Install site-appropriate CommVault Service Packs, patches and configure
CommServe for automatic updates.
• Configure CommVault Media Agent(s)
o Configure connectivity to storage targets
o Define storage target(s) to the CommVault Media Agents
• Test local backup and recovery
o Backup and restore operations for CommServe DR backup
o Backup and restore operations for test data through the CommVault
Media Agent(s)
Data De-Duplication Configuration
CommVault will install and configure De-Duplication as part of Implementation Services.
These services cover the implementation and verification of the Single Instance Storage
deployment in the environment. CommVault and the Customer will work together to
accomplish the following tasks:
• Validation of the customers data storage configuration for De-Duplication at the
database and magnetic library levels.
• Configure the De-Duplication database.
• Enable De-Duplication on the Storage Policy.
• Configure the De-Duplication Storage Policy.
• Verify the De-Duplication deployment.
• Configure and test SILO option if required by the Solution Design.
Microsoft Windows File System iDataAgent
CommVault will install and configure Microsoft Windows File System iDataAgent(s) as
part of Implementation Services. The Microsoft Windows File System iDataAgent is
designed to provide comprehensive load balancing and failover among storage
resources within the customer environment. These services cover the implementation
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and verification of the Microsoft Windows File System ►DataAgent(s) in the environment.
CommVault and the Customer will work together to accomplish the following tasks:
• Install and Configure Microsoft Windows File System iDataAgent on customer
designated host or group of hosts.
• Configure Microsoft Windows File System iDataAgent specific settings in
accordance with Solution Design.
• Associate Storage Policy with installed Microsoft Windows File System
►DataAgent.
• Associate Schedule Policy with installed Microsoft Windows File System
►DataAgent.
• Perform test backup of subclient(s) on customer-designated host or group of
hosts.
• Perform test restore of a file or folder from a client within the customer-
designated host or group of hosts.
Unix File System iDataAgent
CommVault will install and configure Unix File System ►DataAgent(s) as part of
Implementation Services. The Unix File System iDataAgent is designed to provide
comprehensive load balancing and failover among storage resources within the
customer environment. These services cover the implementation and verification of the
Unix File System iDataAgent(s) in the environment. CommVault and the Customer will
work together to accomplish the following tasks:
• Install and Configure Unix File System iDataAgent on customer-designated host
or group of hosts.
• Configure Unix File System iDataAgent specific settings in accordance with
Solution Design.
• Associate Storage Policy with installed Unix File System iDataAgent.
• Associate Schedule Policy with installed Unix File System iDataAgent.
• Perform test backup of subclient(s) on customer-designated host or group of
hosts.
• Perform test restore of a file or folder from a client within the customer-
designated host or group of hosts.
Virtual Server iDataAgent
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CommVault will configure the Virtual Server backups as part of Implementation
Services. These services cover the implementation and verification of the integrated
CommVault and Virtual Server deployment in the environment. CommVault and the
Customer will work together to accomplish the following tasks:
• Verify the ratio of datastores to subclients to identify the distribution of VM data
over the number of Proxy Servers allocated for this deployment.
• Install the Virtual Server Agent on the VMware Virtual Consolidated Backup
Framework (VMware) server and the Microsoft Hyper-V host server (Hyper-V)
• Configure Virtual Server Instances
• Configure Guest Discovery Rules
• Configure Virtual Guest subclients
• Add Guests to subclients
NOTE: Requires a pre-installed and fully functioning Virtual Server host server
with SAN connectivity
• Test File, Image and Disk (whichever are configured in customer environment)
Full and differential backups of the virtual machine(s).
Database Protection Services
As part of Field Implementation, the CommVault Database Protection Service provides
comprehensive services for the configuration of database backup and recovery
operations in the Customer's environment. These services will cover the implementation
and verification of the database iDataAgent(s) in the environment. CommVault and the
Customer will work together to accomplish the following applicable tasks:
• Database Environment Review — Includes a review of Client System(s) CPU,
Memory and IPC Resources, Database, Application, Logs, and User dynamics to
determine a backup and recovery configuration which meets user requirements.
• Installation of CommVault Database iDataAgent module(s) — Includes the
installation and configuration of services necessary to deploy the Database
iDataAgent module(s). Within the scope of this engagement, this service will
include CommVault iDataAgent cluster support in a supported SAN / NAS
environment.
NOTE: The Windows database instance(s) must be down for the brief installation
of the iDataAgent module(s).
NOTE: Following configuration of the database iDataAgent Windows servers
require a reboot. UNIX based servers do not.
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• Configuration of Database APIs with the Commvault iDataAgent — Includes
database API integration configuration and verification — which involves
configuration of the database network connections to the CommServe and Media
Agent(s), and communication between targeted databases to be protected.
• Scheduling and Storage Management — Includes configuration of database
backup scheduling, storage policy configuration, user alert notification, and job
reporting for the Customer's database environment.
• Validation of CommVault iDataAgent module(s) — Includes the verification of the
configuration database module(s) by the parties, including selected data
protection and data recovery.
Active Directory iDataAgent
CommVault will install and configure the Active Directory iDataAgent and perform test
data recovery. The CommVault Active Directory iDataAgent is designed to provide
comprehensive coverage of the Active Directory backup and recovery requirements in
the customer environment. These services cover the implementation and verification of
the Active Directory iDataAgent (s) in the environment. CommVault and the Customer
will work together to accomplish the following tasks:
• Install and Configure Active Directory iDataAgent on customer-designated
domain controller.
• Configure Agent Specific settings in accordance with Solution Design.
• Associate Storage Policy with installed Active Directory tDataAgent.
• Associate Schedule Policy with installed Active Directory iDataAgent.
• Perform test backup of subclient on customer-designated Domain Controller.
• Perform test restore of an object.
CommVault File System Archiver
CommVault will install and configure the DataArchiver File System ►DataAgent and
perform test data recovery. These services cover the implementation and verification of
the DataArchiver File System iDataAgent (s) in the environment. CommVault and the
Customer will work together to accomplish the following tasks:
• Configure DataArchiver File System stores (logical) onto storage hardware
infrastructure.
o Define Magnetic Disk Libraries
o Define Secondary Storage Tiers
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• Install and applicable CommVault indices, Archiving and Retrieval Services
• Configure Agent-specific settings in accordance with Solution Design
• Configure and test base DataArchiver File System functionality
Please note: CommVault cannot and does not make recommendations regarding
internal corporate data management and retention policies. The determination and
establishment of data retention periods are solely the responsibility of the customer.
CommVault is not in any way responsible for a company's data or their compliance with
applicable laws and rules. Any guidelines provided to the customer regarding data
management and retention periods are for informational purposes only.
Resident Support Engineer
The CommVault Resident Support Engineer ("RSE") offering is designed to ensure that
an installed CommVault solution continues to meet Service Level Agreements based on
a customer's functional, operational, and business requirements. A skilled CommVault
Support engineer is provided to monitor and support the day-to-day operations of the
CommVault solution for the Customer. The CommVault RSE offering provides support
in any, or all, of the following activities:
• System Administration Services.
• Schedule and Monitor Backups.
• Monthly/Quarterly Review of Backup Strategies.
• Customer assistance with Restore Strategies and Procedures.
• Media Management Support for CommVault Solutions.
• Ongoing Knowledge Transfer.
• CommVault-specific issues support escalations.
• Assist CommVault Support Team with CommVault issue resolution by providing
onsite access to customer systems and personnel.
• Provide the Customer with a CommVault-trained systems operator administering
CommVault software.
CommVault® Project Management
The CommVault Project Manager provides Project and Technical leadership for this
engagement. Working with Customer personnel in the location , the Project Manager is
responsible for the success of Customer's CommVault deployment. This resource
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directs the tactical activities of the CommVault personnel associated with this effort.
Additionally, this resource liaises directly with the Customer Project Leaders or Project
Office to advise on project status and escalate project issues.
Client Responsibilities
The Customer agrees to provide resources necessary to facilitate this engagement. The
Customer agrees to accept the responsibility for completing the following tasks prior to
arrival of the Consulting Engineer. The Customer acknowledges that the success of this
engagement is dependent upon completion of these tasks and any delays in completing
these tasks will adversely impact the engagement's outcome. The CommVault
Professional Services Manager reserves the right to delay or postpone the Services if,
for any reason, these facilities are not in place:
The Customer Personnel Resource Assumptions
1. A dedicated the Customer Technical Resource is requested to work with the
Consulting Engineer during the course of the work completed by CommVault;
2. The Customer personnel will provide all necessary documentation (scripts and
logins) that relate to the access of each server and / or workstation involved in
this project;
The Customer Work Environment Assumptions
1. The Customer will supply a designated work area for the Consulting Engineer, to
include a desk, chair, telephone, and network access (guest or local) and login;
2. The Customer will supply Data Center access to the Consulting Engineer in the
form of a swipe card, escort, or keyed access to the server room(s) in each Data
Center location;
The Customer Site Preparation Requirement Assumptions
1. The Customer is solely responsible for:
a. The protection of its legacy data during the performance of the Services,
to include such tasks as the management of offsite media storage,
provision of scheduling for restore / Disaster Recovery Testing;
b. Policy and strategic implementation decisions, such as setting control
parameters, back-up schedules and data retention rules, and
c. Changes in requirements for retention of data written to magnetic and tape
media for data protection and /or archive and recovery operations.
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2. Prior to the start of any services associated with this engagement, the Consulting
Engineer will complete an initial validation of the environment to confirm
engagement readiness. This review will be completed offsite;
3. CommVault assumes that there are no KNOWN gross defects with the media
and hardware associated with the solution proposed by CommVault;
4. CommVault assumes that the Customer has contracted for hardware installation
support, and that this installation will be completed prior to the start of any
software integration effort associated with this engagement;
5. The Customer personnel, only, will complete the following outlined tasks:
i. Storage Target (disk / tape) connectivity at each Data Center location for
connection to the CommVault MediaAgent(s);
ii. Server HBA installation for CommVault MediaAgent(s);
iii. Physical connection of tape and disk devices to the MediaAgent(s) at each
Data Center;
iv. Installation of tape media in tape libraries / drives AND / OR formatting of
disk volumes associated with CommVault Magnetic Libraries at each site;
v. Provision of Domain Administrator access to the CommServe(s),
MediaAgent(s), iDataAgent(s) at each Data Center.
CommVault assumes that all of the applicable site preparation has been
performed prior to the installation of any new software and hardware components
in each site. This includes, but is not limited to: local and Wide Area Network
access, electrical requirements, cabling and appropriate service area floor space.
These infrastructure elements for this project remain the responsibility of the
Customer;
All network-related issues for the Customer's primary LAN /WAN network will be
remanded to the Customer's Network Administration group for resolution;
The Customer's CommVault Project and Project Workflow Assumptions
1. The Customer will provide CommVault with a formal request for resources,
through contact with the CommVault Account Manager, for any new, unique
project that will arise during the course of the completion of this engagement;
2. Example: Requirement to format and provide access to SAN-attached storage
and zoning of said storage to MediaAgent(s) is a new, unique project.
3. CommVault cannot be responsible for delays in the provision of the defined
services stemming from lack of access to host(s), Data Center(s), or personnel
deemed critical to the completion of the engagement. Substantial delays in effort
will be noted by the Consulting Engineer to the Customer's Primary Project
Contact; and,
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4. The Customer's Primary Project Contact will be responsible for ensuring the
availability of its personnel to be in attendance through the course of this
engagement to ensure knowledge transfer from the Consulting Engineer to its
technical and operations personnel;
i. Note: Knowledge transfer is specific to CommVault software functionality.
Knowledge transfer regarding hardware functionality (disk array GUI,
library CAPs, etc) are outside the scope of this engagement.
In no event shall CommVault's liability for services performed exceed the purchase
price of such services. Under no circumstances shall CommVault be liable for special,
indirect or consequential damages of any kind, including for lost profits, loss if data, or
cost of replacement services.
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IX. Acceptance Criteria
At the completion of this assessment, Freeit will deliver the following, as applicable to the
activities jointly defined and agreed upon by Client and Freeit:
• Recommendation of actions to be considered by management
• Recommended solutions
• Review of conclusions and issues from Design
Upon your approval of this plan, Freeit will be retained to commence the assignment of
resources and project scheduling in support of the project. Project costs and expenses will
be billed out on a fixed bid fee per our proposal. This project is considered an engagement
project, which assumes Company staff, may work continuous hours, both on and off-site, in
order to complete the deliverables promised.
Project schedule will be collaborated by both Client and Freeit. All efforts will be made by
all parties to prioritize efforts associated with this schedule throughout the course of the
project. It is generally understood that any exceptions or delays need to be effectively
communicated to all parties and agreed upon.
**Additional charges and/or fees may result from unscheduled deviations.
X. Authorization Signature
By signing this document, it is understood that all parties are bound by all terms and
conditions stated herein. Once executed, any and all necessary revisions must be
discussed between, and agreed upon, by all parties to this SOW. Revisions must also be
documented in writing, agreed upon via signature and further appended to the original,
executed document for all parties to review. This document incorporates the terms and
conditions of the State of Texas Department of Information Resources Contract No. DIR-
SSD-2035 & DIR-SDD-1585. Freeit agrees to comply with the vendor terms and conditions
of DIR Contract No. DIR-SSD-2035 & DIR-SDD-1585.
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