HomeMy WebLinkAboutC2017-306 - 11/14/2017 - Approved s. •
n Benne
•
•
Proposal For
eB EPR Customization
Maintenance
Prepared For
City of Corpus Christi
October 31, 2017
2017-306
11/14/17
M2017-183
Bentley
INDEXED
n Bentley
Sustaining Infrastructure www.bentley.com
685 Stockton Drive•Exton PA •19341 •1-800-BENTLEY•+1 610-458-5000
October 31, 2017
City of Corpus Christi
Belinda Mercado
Information Technology Director
1201 Leopard St
Corpus Christi,TX 78401-2825
Subject: Proposal for eB EPR Customization Maintenance
Dear Belinda:
Bentley Systems, Incorporated (Bentley) is pleased to provide City of Corpus Christi with this proposal to
maintain Bentley's customization deliverable(s). Detailed scheduling and resource assignment cannot be
made before receipt and acceptance of a signed Purchase Order referencing this proposal.The
consulting services are offered on an annual subscription basis.
Bentley has an excellent history of client satisfaction and in this regard we view City of Corpus Christi
success as our success. If you need additional information or would like to discuss anything contained in
this document, please feel free to contact me.
Sincerely,
Becky Horsfall, Account Manager
Becky.Horsfall@bentley.com
Mobile: 512-784-5816
Bentley Systems, Inc.
Bentley Opportunity: 30481771
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1. Executive Summary
The City of Corpus Christi has been implementing a new Permitting System (INFOR) for almost two
years, one component of this system is Bentley Electronic Plan Review(EPR) system based on our
AssetWise eB technology.The current Bentley EPR has been deployed in a cloud-based environment
under a MaaS Agreement; however,during the procurement process for the acquisition, no provision to
support any eventual customization was sought or provided.
During the implementation, several customizations were developed by Bentley AW PS team (see body of
the Proposal).This has created a gap in terms of what Bentley can support for the EPR system.While all
platform issues are covered by SELECT,the customizations are not currently covered by any agreement
or contract.
Bentley and the City explored three levels of support for the Customization.
• Time and Materials
• Annual Support and Maintenance (ASM)
• Success Plan
The City has determined that the ASM was the best option for their situation.This proposal details what
will be covered and other terms and conditions related to the services offered. If accepted,the resulting
Agreement will allow our consultants to assist them with technical issues, bugs or defects that may
affect the custom code Bentley developed for the City.A critical step in securing the continuity of
service by the City's Development Services Department.
Here is a list of benefits that this agreement will render to the City:
• Remove risk by ensuring continuity of the EPR service to the Development community and
residents
• Speed the assessment and fixing of any bugs or defects, by avoiding the standard problem
assessment, quotation, proposal, approval and procurement by the City
• Provide a contractual vehicle to both the City and Bentley to secure the terms and conditions of
for assistance.
We are looking forward for this Agreement to ensure the City's EPR continuity of Service.
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2. Description of Services
Bentley Professional Services has delivered integrations and enhancements (hereafter referred to as
"Custom Solution")for City of Corpus Christi ("CoCC")as a deliverable of the Electronic Plan Review
P001849 project. This Custom Solution is not part of Bentley's commercial off-the-shelf AssetWise/eB
product so it is not covered under your existing Bentley SELECT Agreement.This agreement defines the
level of support and software maintenance Bentley will provide City of Corpus Christi for this Custom
Solution.
2.1 Maintenance Services
This support and maintenance agreement for the Custom Solution includes:
• By City of Corpus Christi, reporting of any Customized Solution issue via Bentley's helpdesk
• By Bentley, for any issue of which the cause is to be found in the customizations:
o Response and resolution to the critical (P1) issues
o Up to two scheduled builds per year to resolve confirmed and agreed upon priority P2
and P3 issues
• Note: for an issue of which the root cause is found in the commercial off-the-shelf product and
not in the Customized Solution, the normal SELECT process will be followed through Bentley's
Helpdesk and Product Management.
Quarterly Management meetings will take place to review the status of the project.
2.2 Custom Solution Definition
This maintenance agreement for the Custom Solution covers only the customizations listed or
referenced in this section.The set of customizations described in this section are referred to as the
Custom Solution in the rest of this agreement.
• Infor Integration-Web Service and eB Engine integration to perform asynchronous
communication between eB and Infor systems.
• Integrated Portal - Front end for internal and external City Users to upload files into eB based on
information passed in by Infor.The site requires receiving the correct encrypted input from
Infor.
• Correction Letter-eB Engine that gathers and formats the Correction Letter information,
creates a PDF file and attaches it to the eB document.
• Laserfiche Integration -Web Service for exporting requested data (XML file and eB files) for
consumption by City of Corpus Christi's Laserfiche system.
2.2.1 Operating Environment
The Custom Solution will be supported on the operating environment described in this section. Issues
that are caused by using Custom Solution in a different environment will be out of scope of this
agreement.
• Production Environment in Bentley Managed Services
• Quality Assurance Environment in Bentley Managed Services
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2.3 Issue Reporting
Customized Solution issues discovered by City of Corpus Christi must be reported to Bentley via
Bentley's Service Ticket Manager via the following link:
https://www.bentlev.com/en/support
The Service Ticket must include a description of the issue which is relevant and be as detailed as
possible. The following information will be required when logging a Service Ticket:
• Summary of the issue
• Issue priority: P1, P2, P3, or P4
• Environment:QA or Production
• Version number of the standard application
• Detailed description. Provide all information necessary to reproduce the issue. Include the
following details:
o Describe the issue. If the Customized Solution shows an error message, please provide
the error message text and number.
o Define the impact to your work. Is this a production failure or something you can work
around?
o Document the steps to reproduce the issue.
o Include other important details, like the system name,web URL, user logged in, data
sets used, screen shots,etc.
Bentley will review each service ticket and may contact the user for clarifications, reproduce the issue,
to suggest a work around or to agree upon a different issue priority. Bentley and City of Corpus Christi
must agree on issue priority before work can commence.
2.4 Issue Priority Classification
Bentley will, in consultation with the user(s) responsible for reporting incidents, classify each reported,
verifiable and reproducible incident per Table 1 below and use commercially reasonable efforts to
resolve such incidents in accordance with the targets specified below.
Table 1—Priority Classification
Name Classific Description Example
ation
Priority 1(P1) Critical An incident that has or is likely to have a major Users at multiple sites cannot
impact on users'ability to maintain business access the system and no
operation.The incident results in any outage or workaround exists.
loss of any key functionality of a critical
application or service.The incident affects
multiple locations,or all users in one(1)location.
Priority 2 (P2) High Incident which impairs the users'ability to Users can access system and,
maintain business operation causing a severe while a workaround exists,there
degradation of service or resulting in some is material degradation of
important functionality being unavailable.There is functionality or performance
no long term acceptable workaround for the
business,however operation can continue in a
restricted fashion.The incident results in loss of
the"normal"functionality of an application or
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Name Classific Description Example
ation
service for multiple users,but not all, in one(1)or
more locations.
Priority 3(P3) Medium Incident which causes a loss of some important A non-critical service is not
functionality.There is an acceptable workaround available to some users.
for the business and operation can continue in a
restricted fashion.The incident results in loss of
functionality of a"normal"application or service.
Priority 4(P4) Low Enhancement or incident which has little or no Functional change to current
significant impact on the business(low impact& Custom Solution behavior.
low urgency).
The current behavior varies
from user expectations,but the
system works as designed.
2.4.1 Response for Critical (P1) Issues
Critical (P1) issues will be investigated and solved without waiting for the next scheduled build time (i.e.
an off cycle build from the two annual builds). Bentley will use its good faith efforts to resolve critical
issues as soon as possible. P1 issues will be deemed highest priority with continuous work by Bentley
with regular call series in place with the City until it is resolved or an acceptable workaround is
delivered.
Resolution of Critical issue may be a workaround or a hot-fix build of the Custom Solution that resolves
the issue.
2.4.2 Response for P2 and P3 Issues
Bentley will develop and deploy builds with fixes to P2 and P3 issues using a jointly agreed upon
schedule (see Section 2.5 Project Deliverables and Acceptance).
Prior to the next scheduled release, Bentley and City of Corpus Christi will review the list of open issues
and agree to which issues will be included in the build.The goal of each build will be to fix all P2 and P3
issues, but there may be cases where the resolution needed is beyond reasonable effort and/or the user
agrees it has little value. In such cases a partial fix,workaround, or no fix at all may be agreed upon.
New issues which are reported after the list has been agreed upon will be reviewed for the next
scheduled build. It is possible for Bentley and City of Corpus Christi to add a fix for a new issue to the list,
but this may delay the build delivery.
Once the list is agreed Bentley will create a development plan and will announce a specific release date
for the build to be deployed in the QA Environment.
If there are no outstanding issues reported before 14 business days of the scheduled build date,the
build will not be delivered and any new issues will be scheduled for the next build.
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2.5 Project Deliverables and Acceptance
Bentley will deliver the following items as a part of this maintenance agreement:
Item# Deliverable Description Responsible Supporting Role
Role
P-1 Custom Solution Scheduled issue fix with delivery Bentley Project City of Corpus
Build(annual timeframe to be mutually agreed Manager(PM) Christi PM
first) upon by the PMs.
P-2 Custom Solution Scheduled issue fix with delivery Bentley PM City of Corpus
Build (annual timeframe to be mutually agreed Christi PM
second) upon by PMs.
P-3 Deliverable PDF document(s)listing the Bentley PM City of Corpus
Acceptance deliverables and acceptance by Christi PM
Form the City of Corpus Christi PM
The City of Corpus Christi Project Manager or identified designee(s)will review and approve deliverables
identified in this proposal.The deliverable acceptance process will be as follows:
• When complete, Bentley shall submit final deliverables and a copy of a "Deliverable Acceptance
Form"to the City of Corpus Christi Project Manager or identified designee(s),who will conduct a
review to determine the deliverables'conformance with the agreed upon Custom Solution Build
priority list. Upon completion of this review the City of Corpus Christi Project Manager or
designee(s)will complete the Deliverable Acceptance Form indicating acceptance or rejection
City of Corpus Christi,and return it to the Bentley Project Manager.
• If a deliverable is neither accepted nor rejected within fourteen (14) business days,the
deliverable will be deemed to have been accepted by City of Corpus Christi without change or
comment. City of Corpus Christi may also request an extension to the fourteen business (14) day
acceptance period, which will not be unreasonably withheld by Bentley unless it affects the
project schedule, which could then trigger a change request that may impact the project
timeline, resources and/or cost.
• If City of Corpus Christi rejects a deliverable, City of Corpus Christi will provide Bentley with a
written description of why the deliverable was rejected on the Deliverable Acceptance Form. If
the identified deliverable discrepancies are mutually agreed to be within the agreed upon
Custom Solution Build priority list, Bentley shall rework the deliverable to achieve its
conformance. If the discrepancies are mutually agreed to be outside the priority list, City of
Corpus Christi shall either accept the deliverable as-is. If the parties cannot come to an
agreement regarding the discrepancies,the issue shall be elevated to respective management
teams to discuss the deliverable and the Custom Solution Build priority list in detail.
Bentley will track status of all project documentation including the deliverable approval process and
status. Bentley will inform City of Corpus Christi if delays are to be incurred due to deliverable
acceptance documents not being signed and returned in a timely manner. Bentley will indicate any
potential impact to the project timeline for delayed acceptance.
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2.6 Schedule and Maintenance Period
This maintenance agreement will start on September 27, 2017 and will continue for twelve (12) months.
Only Service Tickets reported during this period will be included under this maintenance agreement,
except for the following earlier reported Service Tickets.They will also be included:
• 7000588453 Plat and Public Improvement Reviews
• 7000602051 Bentley not updating proper Infor task
• 7000602073 Bentley Interface not Updating Infor App
• 7000617906 Revision upload not reflected in Bentley
• 7000623461 Upload Revisions
2.7 Staffing
The personnel assigned to this project will be:
• Project Manager-The single point of contact, responsible for
— Project deliverables from Bentley
— Logistics
— Adherence to schedule and budget
• Bentley Consultants- Responsible for responding to Customization Solution issue tickets and
making fixes as required
2.8 Assumptions, Limitations, Exclusions, and Constraints
The following assumptions have been made regarding this project which will affect the following
including but not limited to the project cost estimate, deliverables, production schedule, and project
staffing.
• City of Corpus Christi will assign a point of contact who can coordinate with the Bentley Project
Manager on the tasks and priorities. This representative is also responsible for ensuring City of
Corpus Christi and Infor tasks are performed to facilitate progress on activities.
• The Bentley Project Manager and Consultants will work during normal business hours Monday
to Friday. Any exceptions to this must be mutually agreed by Bentley and City of Corpus Christi
Project Managers.
• Resolving issues in Bentley standard products is covered in the SELECT Agreement.
• Bentley will perform work remotely. On-site activity is not included.
• City of Corpus Christi SMEs will be available per agreed upon schedule to work with Bentley to:
— Provide reproduction of issue in Quality Assurance Environment
— Conduct UAT within one week of the P1 and Scheduled Build deliveries available in Quality
Assurance Environment
• Subscriber will provide sign off acceptance on P1 and Scheduled Build deliveries at conclusion of
UAT.
• Availability of the Quality Assurance Environment in Bentley Managed Services will be based on
P1 and Scheduled Build deliveries project plan, available during normal working hours (Central
timezone), and utilized 30%or less time through the annual period.
• City of Corpus Christi shall provide written request ten (10) business days in advance for the
Quality Assurance Environment to be available outside of normal working hours for a specific
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duration. The request will not be unreasonably withheld by Bentley unless it potentially affects
the overall annual utilization, which could then trigger a change request that may impact the
duration, timeline, and/or cost.
• Only Service Tickets reported during this period will be included under this maintenance
agreement, except for the following earlier reported Service Tickets. They will also be included:
— 7000588453 Plat and Public Improvement Reviews
— 7000602051 Bentley not updating proper Infor task
— 7000602073 Bentley Interface not Updating Infor App
— 7000617906 Revision upload not reflected in Bentley
— 7000623461 Upload Revisions
• Maintenance for additional enhancements or modified enhancements placed in the Production
environment will be prorated in a change request to this contract.
2.8.1 Exclusions
The activities, which are not included with this maintenance agreement, but can be included in a
separate agreement or proposal include:
1. Functional changes and enhancements to Custom Solution. This includes P4 issues. Any such
change, either initiated by a (new) wish from City of Corpus Christi to change the solution, or
because a new version or release of Bentley product provides enhancements out-of-the-
box.
2. Resolving issues caused by the City of Corpus Christi failing to follow reasonable workaround
instructions or failure to incorporate required fixes on non-Bentley systems.
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3. Commercial Information
3.1 Pricing
Bentley will provide the customization maintenance services described in this proposal on a Fixed Fee
basis.
Material Description Quantity Price
Customization Maintenance Services—one year 1 $54,000 USD
The one year period will commence September 29, 2017 and expire on September 28, 2018.
Services will be provided remotely. In the event the City of Corpus Christi and Bentley determine that on-
site services are needed, a separate proposal detailing the services and accompanying expenses will be
required.
Bentley will invoice for the annual amount in advance upon receipt and acceptance of a purchase order.
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4. Terms and Conditions
Bentley will perform the work described in this Proposal under the terms and conditions of the Bentley
SELECT Program Agreement by and between Bentley and City of Corpus Christi with CLA Number
14576635 (collectively hereafter,the "SELECT Agreement"). Bentley may take steps as appropriate to
update your SELECT Agreement,which may be a prerequisite to the performance of any work
hereunder.
Additionally, unless your SELECT Agreement states differently:
• Should you wish to proceed, please complete and sign the proposal acceptance below and email
it to Levin.Rodriguez@Bentley.com as indication of your acceptance to proceed with the project
under the terms and conditions described in this proposal.
• Bentley will invoice as follows:
— The Initial Term fee shall be invoiced upon Bentley's formal notification that Subscriber's
purchase order(or equivalent notice to proceed) has been accepted.
— Thereafter, Bentley shall invoice Renewal Term fees in advance of any subsequent Renewal
Term.
— Bentley will invoice separately for actual expenses(e.g. airfare, rental car, meals,
accommodations,conference calls, reproductions, etc.) related to the services described in
this proposal.
• Prices shown on this quotation are not inclusive of applicable taxes. Applicable taxes will be
included on invoices. If your account is exempt from standard taxes, please provide supporting
documentation with your order.
• Consulting days will be eight hours each.The exact length of the working day will depend upon
your countries regulations.
• The parties agree that if there are any additional or different terms or conditions appearing on
any purchase order(s) issued to Bentley by your organization after the date of this proposal, any
such additional or different purchase order terms or conditions shall not apply to the products
and services described in this proposal,even if Bentley executes the purchase order and/or even
if Bentley processes the order. For any of your organization's additional or different terms or
conditions to be binding on the parties (whether appearing on a purchase order or otherwise),
the parties agree to implement any such additional or different terms or conditions via a
separate written agreement only; otherwise no such terms and conditions shall apply to the
project described in this proposal. In any event, the parties agree that at all times the applicable
SELECT Agreement, as well as the terms and conditions of this proposal, shall always take
precedence over any and all other documents that may pertain to this transaction, specifically
including,without limitation, any terms and conditions accompanying your organization's
purchase order(s), whether accepted by Bentley or not in accordance with this paragraph.
• The Scope of Services in this proposal is based upon information provided by Subscriber.
Circumstances not contained in this information, or otherwise unknown to Bentley, may require
an addition to the proposed scope of services. Moreover, any additional work that you may
engage Bentley to execute will be subject to either a separate proposal or change control, and
pricing where any discounts offered herein may not be available irrespective of whether it is
completely new work or related to works delivered on the basis of this proposal.
Pricing, terms, and conditions of this proposal are valid for 60 days from the submittal date of this
document.To avoid delays in processing, please ensure the purchase order is signed, references the
Bentley SELECT Program Agreement or any other contractual agreement in place, references this
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proposal,the Bill To address and payment terms of Net 30 Days. Credit terms are subject to approval by
Bentley's credit department.
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5. Acceptance
If you would like us to bill this proposal against a purchase order, please indicate the purchase order
number below and attach a copy with your signed acceptance of this proposal.
❑ Please bill against PO#
❑ Purchase order is not required. We will accept Bentley's invoice on the basis of this signed
proposal.
Company Name: City of Corpus Christi Date:
Signature: C' '" Bill To:
Printed Name: /\O. ji- C- Qo . Ship To:
Printed Title: �' �"►"'Pleyer Bentley Opportunity: 30481771
Proposal Title: eB EPR Customization Maintenance
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App •d as to form:/J/7 /7 c CIL i (' ii
Assist- City Attorn•y ( / /`S/ SECRFTAPv r
For C Attorney
ATTEST: elflegs...
RE ECCA HUERTA
CITY SECRETARY
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About Bentley Systems
Bentley Systems is the global leader dedicated to providing architects,
engineers,geospatial professionals,constructors,and owner-operators
with comprehensive software Solutions for advancing the design,
construction,and operations of infrastructure.Bentley users leverage
information mobility across disoplines and throughout the infrastructure
lifecycle to deliver better-performing projects and assets.Bentley
solutions encompass MicroStanon applications for information modeling,
ProjectW ise collaboration services to deliver integrated projects,and
AssetWWse operations services to achieve intelligent infrastructure-
complemented by worldwide professional services and comprehensive
managed services.
Founded in 1984,Bentley has more than 3,000 colleagues in over 50 countries,
more than$600 million in annual revenues,and since 2006 has
invested more than$1 billion In research,development,and acquisitions.
for more information,visit www.bentley.com or call I-B00-BENTLEY.
Contact Bentley
Bentley Worldwide Headquarters
685 Stockton Drive
Exton,PA 19341,United States
1.800.8EFFTLEY(1-800-236-8539)
Outside the United States+1 610-458-5000
Bentley EMEA
Bentley Systems international Limited
2 Parti Place
Upper Hatch Street
Dublin 2 Ireland
Phone +353 1 436 4600
Fax: +353 1 416 1261
Bentley Asa
Bentley Systems Beijing Co.,LM.
Unit 1402-06,Tower 1
China Central Place,Belying 100025 China
(+86)10 5929 7000
October 31,2017 14
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i
CERTIFICATE OF INTERESTED PARTIES
FORM 1295
1 of 1
Complete Nos.1-4 and 6 if there are interested parties. OFFICE USE ONLY
Complete Nos.1,2,3,5,and 6 if there are no interested parties. CERTIFICATION OF FILING
1 Name of business entity filing form,and the city,state and country of the business entity's place Certificate Number:
of business. 2017-279554
Bentley Systems, Incorporated
Exton,PA United States Date Filed:
2 Name of governmental entity or state agency that is a party to the contract for which the form is 11/02/2017
being filed.
City of Corpus Christi Date Ack owled ed:
ft I n
3 Provide the identification number used by the governmental entity or state agency to track or identify the contract,and provide a
description of the services,goods,or other property to be provided under the contract.
XXX
eB EPR Customization Maintenance
4 Nature of interest
Name of Interested Party City,State,Country(place of business) (check applicable)
Controlling I Intermediary
Hollister,David Exton,PA United States X
Singh, Bhupinder Exton,PA United States X
Griswold, Kirk Exton,PA United States X
Bentley,Raymond Exton,PA United States X
Bentley,Gregory Exton,PA United States X
Bentley,Barry Exton, PA United States X
Bentley,Keith Exton,PA United States X
5 Check only if there is NO Interested Party. ❑
6 AFFIDAVIT I swear,or affirm,under penalty of perjury,that the above disclosure is true and correct.
COMMONWEALTH OF PENNSYLVANIA_
NOTARIAL SEAL 9
Martel Elizabeth Quigley,Notary Public
UwchlanTwp.,Chester County
My Commission Expires June 2,2021
MEMBER,PENNSYLVANIAASSOCIATION OF NOTARIES Signature of authorized agent of contracting business entity
AFFIX NOTARY STAMP/SEAL ABOVE
J �C1 Ncvc�
Sworn to and subscribed before me,by the said Vtd V1 Ql/('\C✓\ ,this the day of bt' ,
20 l—1 ,to certify which,witness my hand and seal of office.
11 �� AA1AI(1�A&%E.L C�,t Zp3t 1 t Gc�t61��- Nv\cry R1uk)1��
Signature of ofr administering oath 1 Printed name of officer administering oath Title of offic2r administering oath
Forms provided by Texas Ethics Commission www.ethics.state.tx.us Version V1.0.3337
Firs,„, BentLey Renewal Advice Summary
Advancing Infrastructure
SELECT Agreement: 14576635
RAS Number: 40943388
07 August 2017 Customer ID: 1003011508
Expiration Date: 01 September 2017
City of Corpus Christi Pages: 1 /5
1201 Leopard Street
CORPUS CHRISTI TX 78401-2120
USA
Tel No: +1 (3618571800)
Dear Sir/Madam,
Our records show that your current Bentley SELECT Agreement is due for renewal on 29 September 2017.We are very pleased that you
have chosen Bentley as your technology partner and trust you have enjoyed the benefits of the program. We look forward to strengthening
our relationship with your organization and continuing to sustain the productivity of your people, software and information.
Subscription Period: 29 September 2017 -28 September 2018
Billing Frequency: Annual
Payment Terms: Net 30 Days
Annual Renewal Total: 23,547.65"
(Subscriber s Signature)
Currency: USD
IhPIA9
lye. C,. 2O sJ
(Subscriber's Name)
❑ Please bill against PO N# 1v p<N e,r '
fl Purchase Order is not required. We will accept Bentley's (Title) yl
invoice on the basis of this signed quote. I 1,
I
If you would like us to bill this quote against a Purchase Order, please indicate (Date) l
the purchase order number below and attach a copy with your acceptance of
this quote. Any additional or different terms or conditions appearing on your �` /
purchase order, even if Bentley acknowledges such terms and conditions, Approved as to form' /
shall not be binding on the parties unless both parties agree in a separate `
written agreement. /
_/ OA. 0
AssisjA t City Att•rney ////S-
For Gi y Attorney
"Prices shown on this quotation are excluding taxes. Applicable taxes will be included on invoices.
7011AUTHUKILt► t
ATTEST: ' Y ,
SY AI'K 11 /11-fill REB CCA HUERTA
CITY SECRETARY -y'"✓
y�•0111 M<M
SFf.RFTADV
Pricing is only applicable to the products and quantities contained within this quote and may not be applied to a subset of the quotation. If you
are a SELECT Subscriber,the terms of your SELECT Program Agreement shall apply to any purchases made pursuant to this quote.
Bentley Systems, Incorporated 685 Stockton Drive, Exton, PA 19341
Phone: 1 800 513 5103 Fax: +1 (610) 458 2779
Website:www.bentlev.com E-mail: bac@bentlev.com
RCI ICVVQI r1U V II.0 JUI 1 11 I lal y
Bentley
SELECT Agreement: 14576635
Advancing Infrastructure RAS Number: 40943388
Customer ID: 1003011508
Expiration Date: 01 September 2017
Pages: 2/5
Bentley's Support for ProjectWise
lank you for being a loyal ProjectWise user. Please take the time to read this document as we highlight our continued commitment in
oviding you with the highest quality product and services. In response to increasing demand from our users, Bentley continues to add
iprovements to ProjectWise. Most recently, Bentley introduced ProjectWise CONNECT Edition.This new generation of ProjectWise
fers hybrid cloud services enabling you to collaborate with your supply chain, support office-site-field mobile workflows as well as reduce
costs with Bentley cloud provision services.
you may have recognized in your attached Renewal Advice Summary,we have implemented changes in ProjectWise pricing. This is
it first server price increase since November 2008 and is driven by the additional costs associated with these new ProjectWise services.
•ojectWise continues to be the undisputed leader in the field, and we urge you to take full advantage of the new capabilities available with
•ojectWise CONNECT Edition.
)wever,while many software vendors force you to upgrade to a new software generation, Bentley believes that you should transition from
•ojectWise V8i (your current software generation)to ProjectWise CONNECT Edition on your terms and your timeline. To that end,we
anted to set the record straight on Bentley's position regarding our support for ProjectWise V8i and our services to help you with this
insition.
We will continue to add new capabilities to V8i,such as we did over the past year when we added:
a. Geospatial management
b. Specification management
c. Enhanced automated publishing of i-models and PDFs
d. New and enhanced mobile apps, such as ProjectWise WorkSite, Navigator Mobile and significant updates to ProjectWise
Explorer Mobile
We will continue to support the latest engineering applications for design worksharing in V8i.This has been and will continue
to be a primary value proposition for ProjectWise. For instance:
a. Support for Autodesk 2017 product lines#such as AutoCAD, Civil3D, and Revit
b. Support for Microsoft Office 2016/365
c. Support for the latest Adobe Creative Suite, specifically targeting new releases of InDesign
We will support the latest desktop and server operating systems and databases in future V8i updates. For instance:
a. Windows 10 desktop
b. Windows 2012 R2 server
c. Oracle and Microsoft databases, such as Oracle 12G and SQL 2014
As you transition to ProjectWise CONNECT Edition (and Cloud Services Subscription),we will support a hybrid CONNECT
Edition/V8i environment giving you the flexibility to choose how to best deploy based on your needs. For instance:
a. You may decide to run ProjectWise CONNECT Edition servers to provide project analytics to your team without having to
upgrade your ProjectWise Explorer V8i desktop software.
b. You may decide to have Bentley host ProjectWise data sources in our Azure cloud, but still maintain your on-premise V8i
configuration.
Once you transition to the new Cloud Service Subscription commercial model,your V8i software is ready to access new cloud
services, compute resources and hosting services. For instance:
a. New cloud services: Our new Project Sharing, Project Performance Dashboards, Issue Resolution and File Sharing
services with storage included.
b. Cloud Provisioned: Providing an option for Bentley to host and manage your ProjectWise deployment with embedded
backup and network security services.
Bentley Systems, Incorporated 685 Stockton Drive, Exton, PA 19341
Phone: 1 800 513 5103 Fax: +1 (610) 458 2779
Website:www.bentley.com E-mail: bac@bentley.com
Bentley ,-RCI ICVval uVII.0 JUll11llaly
SELECT Agreement: 14576635
Advancing Infrastructure RAS Number: 40943388
Customer ID: 1003011508
Expiration Date: 01 September 2017
Pages: 3/5
c. Security: Our ProjectWise hosted services are ISO27001 compliant and here is a link to the trust center:
https://www.bentley.com/en/trust-center.
Finally,we have User Advantage Programs(for both V8i and CONNECT Edition)designed to help you and your project teams
accelerate their time to value and achieve higher levels of performance as rapidly as possible.
a. Support:As with all applications,we encourage you to utilize our support services where you can interact with other
users, get questions answered, explore new workflows, access learning resources, or get software issues resolved. Also,
take advantage of a Personal Portal, your one stop hub for application support and your access point to download
software from Bentley. To learn more visit: https://www.bentley.com/Support/Help-with-Products/Support-Services
b. Quick Starts: A program designed to provide you with a complete and thorough understanding of new capabilities and
services offered. Meet with industry experts who will analyze your current use of ProjectWise and demonstrate how you
can optimize your use of ProjectWise, adopt new services that meet your business challenges and pilot these new
capabilities to ensure the best outcomes.
c. Success Plan: This program offers premium levels of service and support where our solution experts will work with you
to achieve agreed business outcomes. Success Plans vary in size and scope to meet your needs and can help with any
configuration requirement, including security and rights management, i-model automation, and plotting and publishing
frameworks.Your Success Plan guarantees access to Bentley experts and performance consultants who provide an
annual health check and performance assessments.
you can see,we have added significant value to ProjectWise (independent of which generation you hold). To that end,we reviewed our
icing structure and determined an adjustment is needed resulting in a price increase of 33%of our V8i servers and passports, along with
vised passport reporting based on actual usage. With these changes we can maintain the same level of quality you expect, while
oviding the new innovation and support you deserve.
you would like to move to a model,where you have unlimited server usage and only pay for actual usage,we encourage you to contact
>ur account manager to transition to a Cloud Services Subscription. To learn more, please visit:
oud Services Subscription: https://www.bentley.com/en/subscriptions/cloud-services-subscription/cloud-services-subscription
.ojectWise:www.projectwise.com
Bentley Systems, Incorporated 685 Stockton Drive, Exton, PA 19341
Phone: 1 800 513 5103 Fax: +1 (610) 458 2779
Website:www.bentley.com E-mail: bac@bentley.com
RCI ICVVCI l /-1U V II.0 JUI 1 11 I IQI y
Bentley
SELECT Agreement: 14576635
Advancing Infrastructure RAS Number: 40943388
Customer ID: 1003011508
Expiration Date: 01 September 2017
Pages: 4/5
II-to: City of Corpus Christi Tel No: +1 (512) 880-3532
Accounts Payable Fax No: +1 (512) 880-3520
PO Box 9277
CORPUS CHRISTI TX 78469-9277
USA
te: 1000071436 City of Corpus Christi , 2726 Holly Rd CORPUS CHRISTI , TX 78415-4112 , USA
Part No Description Quantity Unit Pricing Discount Total
3121 Bentley SewerGEMS Unlimited Pipes Sub 1 6,875.00 -343.75 6,531.25
Site Total: 6,531.25
Annual Amount Due: 6,531.25
Currency USD
te: 1004088922 City of Corpus Christi , 2406 Leopard St CORPUS CHRISTI , TX 78401 , USA
Part No Description Quantity Unit Pricing Discount Total
3722 Bentley CONNECTIONS Passport- Annual 61 128.00 -6.40 7,417.60
2482 eB Information Manager SELECT Sub 1 6,942.00 -347.10 6,594.90
1949 ProjectWise InterPlot Server SELECT Sub 1 848.00 -42.40 805.60
8005 eB QuickLinks SELECT Subscription 1 2,314.00 -115.70 2,198.30
Site Total: 17,016.40
Annual Amount Due: 17,016.40
Currency USD
Bentley Systems, Incorporated 685 Stockton Drive, Exton, PA 19341
Phone: 1 800 513 5103 Fax: +1 (610) 458 2779
Website: www.bentley.com E-mail: bac@bentley.com
RC1ICVVaI /'1UVuLe JUIIIIIIQIy
Bentley SELECT Agreement: 14576635
w RAS Number: 40943388
Advancing Infrastructure Customer ID: 1003011508
Expiration Date: 01 September 2017
Pages: 5/5
accordance with the terms and conditions of your SELECT Program Agreement, we will be sending you an invoice for the next term of
)ur contract as per the attached Renewal Quote. If your organization has a requirement to issue a Purchase Order, please use the
.tached Renewal Quote 40943388 as your reference. Please ensure you review the detailed listing of all your products and submit your
O promptly to Bentley Systems, Incorporated by 29 August 2017. This will ensure your Bentley SELECT services continue without
terruption. Please contact your Bentley Sales Representative if you wish to review or discuss any aspect of this Renewal Quote.
he Bentley SELECT subscription program continues to deliver the most comprehensive investment protection program for your Bentley
Aware,your team and the information they create. Renewal of Bentley SELECT
dtp://www.bentley.com/en-US/Subscriptions/Bentley+SELECT/)will ensure continuity of the following benefits:
• Flexible Licensing Options, including portfolio balancing and pooled licensing
• 24/7/365 Support
• Anytime Software Upgrades,to name a few
our Bentley SELECT Agreement is our commitment to continue to provide you and your organization with the highest levels of service.
s an immediate benefit to you, we will be upgrading your SELECTserver to the latest version that will help you with better management of
)ur Bentley assets. For details on the upgrade process, please click here.
lease do not hesitate to contact your Sales representative, Matt Murphy or a Bentley representative here if you have any inquiries or
iquire any assistance.
le look forward to continuing our mutually beneficial relationship for many years to come!!
ours truly,
att Murphy
el: +1 (610) 458-5000
ax:
-mail: MATT.MURPHY@BENTLEY.COM
Kport Control:
au acknowledge that these commodities,technology or software are subject to the export control laws,rules, regulations,restrictions and
3tional security controls of the United States and other agencies or authorities based outside of the United States (the"Export Controls").
Du must not export,re-export or transfer,whether directly or indirectly,the commodities,technology or software,or any portion thereof,or any
/stem containing such commodities,technology or software or portion thereof,without first complying strictly and fully with all Export Controls
gat may be imposed on them.
ie countries subject to restriction by action of the United States Government or any other governmental agency or authority based outside of
e United States,are subject to change,and it is your responsibility to comply with the applicable United States Government requirements,or
pose of any other governmental agency or authority based outside of the United States, as they may be amended from time to time. For
iditional information, see http://www.bis.doc.gov
entley is subject to the United States Department of the Treasury Office of Foreign Assets Control(OFAC)Sanctions Programs regulations.
lose regulations require Bentley not engage in transactions(1)with designated persons and entities set forth on OFAC's Specially Designated
ationals List("SDN List"), see http://www.treasury.gov/ofac/downloads/ctrylst.txt,or(2)where a customer intends to finance a purchase of
entley software and/or technology through new debt or equity by or for entities identified on OFAC's Sectoral Sanctions Identifications List
SSI List"),see http://www.treasury.gov/ofac/downloads/ssi/ssi_ctrylst.txt.Accordingly, Bentley will not engage in such transactions.
Bentley Systems, Incorporated 685 Stockton Drive, Exton, PA 19341
Phone: 1 800 513 5103 Fax: +1 (610) 458 2779
Website:www.bentley.com E-mail: bac@bentley.com
n. Bentley Renewal Advice Summary
Advancing Infrastructure SELECT Agreement: 14576635
RAS Number: 40943389
13 September 2017 Customer ID: 1000071436
Expiration Date: 01 September 2017
City of Corpus Christi Pages: 1 /3
Wastewater Department
2726 Holly Rd
CORPUS CHRISTI TX 78415-4112
USA
Tel No: +1 (512) 880-3532
Dear Sir/Madam,
Our records show that your current Bentley SELECT Agreement is due for renewal on 29 September 2017. We are very pleased that you
have chosen Bentley as your technology partner and trust you have enjoyed the benefits of the program. We look forward to strengthening
our relationship with your organization and continuing to sustain the productivity of your people, software and information.
Subscription Period: 29 September 2017 -28 September 2018
Billing Frequency: Annual
Payment Terms: Net 30 Days
e_, • /
Annual Renewal Total: 60,000.00"
(Subscriber's Signature)
Currency: USD -
1") PRoj ('. , Q-Qc
(Subscriber's Name)
❑ Please bill against PO N# 01411 0\CW A-C,� /r
❑ Purchase Order is not required. We will accept Bentley's (Title) �"
invoice on the basis of this signed quote. 11 1 I n/ 1)1
If you would like us to bill this quote against a Purchase Order, please indicate (Date)
the purchase order number below and attach a copy with your acceptance of �J' / 7
this quote. Any additional or different terms or conditions appearing on your A 'lied as to form: . '1 • /,!
purchase order, even if Bentley acknowledges such terms and conditions,
lir shall not be binding on the parties unless both parties agree in a separate / ` � Wi. .
written agreement. �a-L L
Assist City Attorney ii /$91�+j
FUf C Attorney C ,
"Prices shown on this quotation are
,excluding taxes.Applicable taxes will be included on invoices.
ATTEST• E4CQX4Z
1 RE CCA HUERTA
CITY SECRETARY
SECI!TARY'-
Pricing is only applicable to the products and quantities contained within this quote and may not be applied to a subset of the quotation. If you
are a SELECT Subscriber, the terms of your SELECT Program Agreement shall apply to any purchases made pursuant to this quote.
Bentley Systems, Incorporated 685 Stockton Drive, Exton, PA 19341
Phone: 1 800 513 5103 Fax: +1 (610) 458 2779
Website:www.bentlev.com E-mail: bac@bentlev.com
ene CIRCI ICVVI /`yU V II.0 JUI 1 II I IQI �/
SELECT Agreement: 14576635
Advancing Infrastructure RAS Number: 40943389
Customer ID: 1000071436
Expiration Date: 01 September 2017
Pages: 2/3
Il-to: City of Corpus Christi Tel No: +1 (512) 880-3532
Accounts Payable Fax No: +1 (512) 880-3520
PO Box 9277
CORPUS CHRISTI TX 78469-9277
USA
te: 1004088922 City of Corpus Christi , 2406 Leopard St CORPUS CHRISTI , TX 78401 , USA
Part No IPescri.tion Quantit Unit Pricin. Discount Total
1419 eB MANAGEservices 1 60,000.00 60,000.00
Site Total: 60,000.00
Annual Amount Due: 60,000.00
Currenc USD
Bentley Systems, Incorporated 685 Stockton Drive, Exton, PA 19341
Phone: 1 800 513 5103 Fax: +1 (610) 458 2779
Website:www.bentley.com E-mail: bac@bentley.com
RC! :n :5';6:
UI 1111 IQIBe ne SEL
RAS Number: 40943389
Advancing Infrastructure Customer ID: 1000071436
Expiration Date: 01 September 2017
Pages: 3/3
iaccordance with the terms and conditions of your SELECT Program Agreement,we will be sending you an invoice for the next term of
)ur contract as per the attached Renewal Quote. If your organization has a requirement to issue a Purchase Order, please use the
:cached Renewal Quote 40943389 as your reference. Please ensure you review the detailed listing of all your products and submit your
O promptly to Bentley Systems, Incorporated by 29 August 2017. This will ensure your Bentley SELECT services continue without
terruption. Please contact your Bentley Sales Representative if you wish to review or discuss any aspect of this Renewal Quote.
he Bentley SELECT subscription program continues to deliver the most comprehensive investment protection program for your Bentley
Aware,your team and the information they create. Renewal of Bentley SELECT
ittp://www.bentley.com/en-US/Subscriptions/Bentley+SELECT/)will ensure continuity of the following benefits:
• Flexible Licensing Options, including portfolio balancing and pooled licensing
■ 24/7/365 Support
• Anytime Software Upgrades,to name a few
our Bentley SELECT Agreement is our commitment to continue to provide you and your organization with the highest levels of service.
s an immediate benefit to you,we will be upgrading your SELECTserver to the latest version that will help you with better management of
)ur Bentley assets. For details on the upgrade process, please click here.
lease do not hesitate to contact your Sales representative, Matt Murphy or a Bentley representative here if you have any inquiries or
!quire any assistance.
le look forward to continuing our mutually beneficial relationship for many years to come!!
ours truly,
att Murphy
el: +1 (610) 458-5000
ax:
-mail: MATT.MURPHY@BENTLEY.COM
xport Control:
au acknowledge that these commodities,technology or software are subject to the export control laws,rules, regulations,restrictions and
3tional security controls of the United States and other agencies or authorities based outside of the United States (the"Export Controls").
Ju must not export,re-export or transfer,whether directly or indirectly,the commodities,technology or software,or any portion thereof,or any
/stem containing such commodities,technology or software or portion thereof,without first complying strictly and fully with all Export Controls
.at may be imposed on them.
ie countries subject to restriction by action of the United States Government or any other governmental agency or authority based outside of
e United States,are subject to change,and it is your responsibility to comply with the applicable United States Government requirements,or
pose of any other governmental agency or authority based outside of the United States,as they may be amended from time to time.For
iditional information, see http://www.bis.doc.gov
entley is subject to the United States Department of the Treasury Office of Foreign Assets Control (OFAC)Sanctions Programs regulations.
lose regulations require Bentley not engage in transactions(1)with designated persons and entities set forth on OFAC's Specially Designated
ationals List("SDN List"), see http://www.treasury.gov/ofac/downloads/ctrylst.txt,or(2)where a customer intends to finance a purchase of
entley software and/or technology through new debt or equity by or for entities identified on OFAC's Sectoral Sanctions Identifications List
SSI List"),see http://www.treasury.gov/ofac/downloads/ssi/ssi_ctrylst.txt.Accordingly, Bentley will not engage in such transactions.
Bentley Systems, Incorporated 685 Stockton Drive, Exton, PA 19341
Phone: 1 800 513 5103 Fax: +1 (610) 458 2779
Website:www.bentley.com E-mail: bac@bentley.com