HomeMy WebLinkAboutC2019-161 - 4/16/2019 - Approved .kcP
"" SERVICE AGREEMENT NO. 68227
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^L"OIIVOP EEmergency Medical and Police Priority Dispatch Call
1852 Center System Software
THIS Emergency Medical and Police Priority Dispatch Call Center System Software
Agreement ("Agreement") is entered into by and between the City of Corpus Christi, a
Texas home-rule municipal corporation ("City") and Priority Dispatch Corp.
("Contractor'), effective upon execution by the City Manager or the City Manager's
designee ("City Manager").
WHEREAS, Contractor has bid to provide Emergency Medical and Police Priority
Dispatch Call Center System Software in response to Request for Bid/Proposal
No. SS-68227 ("RFB/RFP"), which RFB/RFP includes the required scope of work and
all specifications and which RFB/RFP and the Contractor's bid or proposal
response, as applicable, are incorporated by reference in this Agreement as Exhibits 1
and 2, respectively, as if each were fully set out here in its entirety.
NOW, THEREFORE, City and Contractor agree as follows:
1. Scope. Contractor will provide Emergency Medical and Police Priority Dispatch
Call Center System Software ("Services") in accordance with the attached Scope
of Work, as shown in Attachment A, the content of which is incorporated by
reference into this Agreement as if fully set out here in its entirety, and in
accordance with Exhibit 2.
2. Term. This Agreement is for six years, with performance commencing upon the
date of issuance of a notice to proceed from the Contract Administrator or
Purchasing Division. The parties may mutually extend the term of this Agreement
for up to zero additional zero-year periods ("Option Period(s)"), provided, the
parties do so in writing and prior to the expiration of the original term or the then-
current Option Period. The City's extension authorization must be executed by
the City Manager or designee.
3. Compensation and Payment. This Agreement is for an amount not to exceed
$396,260.00, subject to approved extensions and changes. Payment will be made
for Services completed and accepted by the City within 30 days of acceptance,
subject to receipt of an acceptable invoice. All pricing must be in accordance
with the attached Bid/Pricing Schedule, as shown in Attachment B, the content
of which is incorporated by reference into this Agreement as if fully set out here in
its entirety. Any amount not expended during the initial term or any option period
may, at the City's discretion, be allocated for use in the next option period.
C2019-161
4/16/19
Res. 031737
Priority Dispatch Corp. p Page 1 of 7
Der 1, 2018 SCANNED
Invoices will be mailed to the following address with a copy provided to the
Contract Administrator:
City of Corpus Christi
Attn: Accounts Payable
P.O. Box 9277
Corpus Christi, Texas 78469-9277
4. Contract Administrator. The Contract Administrator designated by the City is
responsible for approval of all phases of performance and operations under this
Agreement, including deductions for non-performance and authorizations for
payment. The City's Contract Administrator for this Agreement is as follows:
Name: Kathleen Porche
Police Department
Phone: 361-886-2653
email: KathleenP@cctexas.com
5. Insurance; Bonds.
(A) Before performance can begin under this Agreement, the Contractor must
deliver a certificate of insurance ("COI"), as proof of the required insurance
coverages, to the City's Risk Manager and the Contract Administrator.
Additionally, the COI must state that the City will be given at least 30 days'
advance written notice of cancellation, material change in coverage, or intent
not to renew any of the policies. The City must be named as an additional insured.
The City Attorney must be given copies of all insurance policies within 10 days of
the City Manager's written request. Insurance requirements are as stated in
Attachment C, the content of which is incorporated by reference into this
Agreement as if fully set out here in its entirety.
(B) In the event that a payment bond, a performance bond, or both, are
required of the Contractor to be provided to the City under this Agreement before
performance can commence, the terms, conditions, and amounts required in the
bonds and appropriate surety information are as included in the RFB/RFP or as
may be added to Attachment C, and such content is incorporated here in this
Agreement by reference as if each bond's terms, conditions, and amounts were
fully set out here in its entirety.
6. Purchase Release Order. For multiple-release purchases of Services to be
provided by the Contractor over a period of time, the City will exercise its right to
specify time, place and quantity of Services to be delivered in the following
manner: any City department or division may send to Contractor a purchase
release order signed by an authorized agent of the department or division. The
purchase release order must refer to this Agreement, and Services will not be
rendered until the Contractor receives the signed purchase release order.
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7. Inspection and Acceptance. City may inspect all Services and products supplied
before acceptance. Any Services or products that are provided but not
accepted by the City must be corrected or re-worked immediately at no charge
to the City. If immediate correction or re-working at no charge cannot be made
by the Contractor, a replacement service may be procured by the City on the
open market and any costs incurred, including additional costs over the item's
bid/proposal price, must be paid by the Contractor within 30 days of receipt of
City's invoice.
8. Warranty.
(A) The Contractor warrants that all products supplied under this Agreement
are new, quality items that are free from defects, fit for their intended purpose,
and of good material and workmanship. The Contractor warrants that it has clear
title to the products and that the products are free of liens or encumbrances.
(B) In addition, the products purchased under this Agreement shall be
warranted by the Contractor or, if indicated in Attachment D by the
manufacturer, for the period stated in Attachment D. Attachment D is attached
to this Agreement and is incorporated by reference into this Agreement as if fully
set out here in its entirety.
(C) Contractor warrants that all Services will be performed in accordance
with the standard of care used by similarly situated contractors performing similar
services.
9. Quality/Quantity Adjustments. Any Service quantities indicated on the Bid/Pricing
Schedule are estimates only and do not obligate the City to order or accept more
than the City's actual requirements nor do the estimates restrict the City from
ordering less than its actual needs during the term of the Agreement and including
any Option Period. Substitutions and deviations from the City's product
requirements or specifications are prohibited without the prior written approval of
the Contract Administrator.
10. Non-Appropriation. The continuation of this Agreement after the close of any
fiscal year of the City, which fiscal year ends on September 30th annually, is subject
to appropriations and budget approval specifically covering this Agreement as
an expenditure in said budget, and it is within the sole discretion of the City's City
Council to determine whether or not to fund this Agreement. The City does not
represent that this budget item will be adopted, as said determination is within the
City Council's sole discretion when adopting each budget.
11. Independent Contractor. Contractor will perform the work required by this
Agreement as an independent contractor and will furnish such Services in its own
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manner and method, and under no circumstances or conditions will any agent,
servant or employee of the Contractor be considered an employee of the City.
12. Subcontractors. Contractor may use subcontractors in connection with the work
performed under this Agreement. When using subcontractors, however, the
Contractor must obtain prior written approval from the Contract Administrator
unless the subcontractors were named in the bid or proposal or in an Attachment
to this Agreement, as applicable. In using subcontractors, the Contractor is
responsible for all their acts and omissions to the same extent as if the
subcontractor and its employees were employees of the Contractor. All
requirements set forth as part of this Agreement, including the necessity of
providing a COI in advance to the City, are applicable to all subcontractors and
their employees to the same extent as if the Contractor and its employees had
performed the work. The City may, at the City's sole discretion, choose not to
accept Services performed by a subcontractor that was not approved in
accordance with this paragraph.
13. Amendments. This Agreement may be amended or modified only in writing
executed by authorized representatives of both parties.
14. Waiver. No waiver by either party of any breach of any term or condition of this
Agreement waives any subsequent breach of the same.
15. Taxes. The Contractor covenants to pay payroll taxes, Medicare taxes, FICA
taxes, unemployment taxes and all other applicable taxes. Upon request, the City
Manager shall be provided proof of payment of these taxes within 15 days of such
request.
16. Notice. Any notice required under this Agreement must be given by fax, hand
delivery, or certified mail, postage prepaid, and is deemed received on the day
faxed or hand-delivered or on the third day after postmark if sent by certified mail.
Notice must be sent as follows:
IF TO CITY:
City of Corpus Christi
Attn: Kathleen Porche
Title: 911 Program Manager
Address: 321 John Sartain St. Corpus Christi, TX 78401
Phone: 361-886-2653
Fax: 361-886-2607
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IF TO CONTRACTOR:
Priority Dispatch Corp.
Attn: Chris Murdock
Title: Sales Representative
Address: 110 Regent Street, Suite 500 Salt Lake City, UT 84111
Phone: (800) 363-9127
Fax: N/A
17. CONTRACTOR SHALL FULLY INDEMNIFY, HOLD HARMLESS AND DEFEND
THE CITY OF CORPUS CHRISTI AND ITS OFFICERS, EMPLOYEES AND
AGENTS ("INDEMNITEES") FROM AND AGAINST ANY AND ALL LIABILITY,
LOSS, CLAIMS, DEMANDS, SUITS, AND CAUSES OF ACTION OF
WHATEVER NATURE, CHARACTER, OR DESCRIPTION ON ACCOUNT OF
PERSONAL INJURIES, PROPERTY LOSS, OR DAMAGE, OR ANY OTHER KIND
OF INJURY, LOSS, OR DAMAGE, INCLUDING ALL EXPENSES OF
LITIGATION, COURT COSTS, ATTORNEYS' FEES AND EXPERT WITNESS FEES,
WHICH ARISE OR ARE CLAIMED TO ARISE OUT OF OR IN CONNECTION
WITH A BREACH OF THIS AGREEMENT OR THE PERFORMANCE OF THIS
AGREEMENT BY THE CONTRACTOR OR RESULTS FROM THE NEGLIGENT
ACT, OMISSION, MISCONDUCT, OR FAULT OF THE CONTRACTOR OR ITS
EMPLOYEES OR AGENTS. CONTRACTOR MUST, AT ITS OWN EXPENSE,
INVESTIGATE ALL CLAIMS AND DEMANDS, ATTEND TO THEIR SETTLEMENT
OR OTHER DISPOSITION, DEFEND ALL ACTIONS BASED THEREON WITH
COUNSEL SATISFACTORY TO THE CITY ATTORNEY, AND PAY ALL
CHARGES OF ATTORNEYS AND ALL OTHER COSTS AND EXPENSES OF
ANY KIND ARISING OR RESULTING FROM ANY SAID LIABILITY, DAMAGE,
LOSS, CLAIMS, DEMANDS, SUITS, OR ACTIONS. THE INDEMNIFICATION
OBLIGATIONS OF CONTRACTOR UNDER THIS SECTION SHALL SURVIVE
THE EXPIRATION OR EARLIER TERMINATION OF THIS AGREEMENT.
18. Termination.
(A) The City Manager may terminate this Agreement for Contractor's failure to
perform the work specified in this Agreement or to keep any required insurance
policies in force during the entire term of this Agreement. The Contract
Administrator must give the Contractor written notice of the breach and set out a
reasonable opportunity to cure. If the Contractor has not cured within the cure
period, the City Manager may terminate this Agreement immediately thereafter.
(B) Alternatively, the City Manager may terminate this Agreement for
convenience upon 30 days advance written notice to the Contractor. The City
Manager may also terminate this Agreement upon 24 hours written notice to the
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Contractor for failure to pay or provide proof of payment of taxes as set out in this
Agreement.
19. Assignment. No assignment of this Agreement by the Contractor, or of any right
or interest contained herein, is effective unless the City Manager first gives written
consent to such assignment. The performance of this Agreement by the
Contractor is of the essence of this Agreement, and the City Manager's right to
withhold consent to such assignment is within the sole discretion of the City
Manager on any ground whatsoever.
20. Severability. Each provision of this Agreement is considered to be severable and,
if, for any reason, any provision or part of this Agreement is determined to be
invalid and contrary to applicable law, such invalidity shall not impair the
operation of nor affect those portions of this Agreement that are valid, but this
Agreement shall be construed and enforced in all respects as if the invalid or
unenforceable provision or part had been omitted.
21. Order of Precedence. In the event of any conflicts or inconsistencies between this
Agreement, its attachments, and exhibits, such conflicts and inconsistencies will
be resolved by reference to the documents in the following order of priority:
A. this Agreement (excluding attachments and exhibits);
B. its attachments;
C. the bid solicitation document including any addenda (Exhibit 1); then,
D. the Contractor's bid response (Exhibit 2).
22. Certificate of Interested Parties. Contractor agrees to comply with Texas
Government Code Section 2252.908, as it may be amended, and to complete
Form 1295 "Certificate of Interested Parties" as part of this Agreement if required
by said statute.
23. Verification Regarding Israel. In accordance with Chapter 2270, Texas
Government Code, the City may not enter into a contract with a company for
goods or services unless the contract contains a written verification from the
company that it: (1 ) does not boycott Israel; and (2) will not boycott Israel during
the term of the contract. The signatory executing this Agreement on behalf of the
Contractor verifies that the company does not boycott Israel and will not boycott
Israel during the term of this Agreement.
24. Governing Law. This Agreement is subject to all federal, State, and local laws, rules,
and regulations. The applicable law for any legal disputes arising out of this
Agreement is the law of the State of Texas, and such form and venue for such
disputes is the appropriate district, county, or justice court in and for Nueces
County, Texas.
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25. Entire Agreement. This Agreement constitutes the entire agreement between the
parties concerning the subject matter of this Agreement and supersedes all prior
negotiations, arrangements, agreements and understandings, either oral or
written, between the parties
CONTRACTOR
Al
Signature: /v
Printed Name: Brent E. Hawkins
Title: Vice President&General Counsel
Date: 3/22/2019
CITY OF CORPUS CHRISTI
6/10;‘,
Kim Baker
Assistant Director of Finance - Purchasing Division
Date: 1-(. 1�1 . �Ct
ATTEST: .-- 12-(9-(11A--A-1+ -1447-41/-4'
Attached and Incorporated by Reference: RE ECCA HUERTA
Attachment A: Scope of Work CITY SECRETARY
Attachment B: Bid/Pricing Schedule
Attachment C: Insurance and Bond Requirements
Attachment D: Warranty Requirements
Incorporated by Reference Only:
Exhibit 1 : RFB/RFP No. SS-68227 R-Lc7 (63110Exhibit 2: Contractor's Bid/Proposal Response .-----•-•----•--• Avihu IL`
CaiNCIL t
SECREfAar
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ATTACHMENT A -SCOPE OF WORK
1852
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General Requirements/Background Information:
The Contractor, Priority Dispatch Corp. (PDC), will provide ongoing support of the
Medical Priority Dispatch System (MPDS), Police Priority Dispatch System (PPDS), and
assist MetroCom in meeting all the standards necessary for accreditation by the
International Academies of Emergency Dispatch (IAED) as an Accredited Center
of Excellence (ACE). The Contractor will assist in implementing a self-sustaining
quality improvement (QI) and risk management system that will ensure a
continuous, safe and effective emergency dispatch operation both now and in
the future over the 6-year period of the Contract. The Contractor will guide and
assist with the implementation of the standards and processes as noted in Scope
of Work.
Index of Abbreviations/References
1 . PDC - Priority Dispatch Corporation
2. PDS - Priority Dispatch System
3. CAD - Computer Aided Dispatch
4. MPDS - Medical Priority Dispatch System
5. PPDA - Police Priority Dispatch System
6. ACE - Accredited Center of Excellence
7. DSC -Dispatch Steering Committee
8. DRC - Dispatch Review Committee
9. QIU - Quality Improvement Unit/Committee
10.QI - Quality Improvement
11 .QA - Quality Assurance
12.ED-Q - PDC's Emergency Dispatch software
Proiect Title - Software Implementation, Training, Certification, Installation,
Accreditation and Maintenance
Project Locations-Off-site/Digital and On-Site Training and Installation @ 321 John
Sartain St. Corpus Christi, TX 78401 .
Proiect Scope
This is an 9 Phase 6-Year Project. Each Phase will be implemented and provide
the following:
A. Phase 1: INITIAL ASSESSMENT
1. Implementation Pre-Planning
a. The Contractor will perform an assessment to identify specific/unique
needs for MetroCom. This phase will include the following in order to
successfully complete the project as outlined in the Scope of Work:
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I. Identification of key personnel;
II. Review of MetroCom's pertinent Policies and Procedures;
III. Survey Completion;
IV. Schedule Coordination; and
V. Will include an on-site visit.
B. Phase 2: IMPLEMENTATION (1 Day Meeting)
1. Management/Stakeholder Orientation
a. The Contractor will conduct a Stakeholder Orientation to establish
committees in order to complete each phase of the project efficiently.
I. The orientation will provide an introduction to the philosophy and
objectives of the Priority Dispatch System (PDS).
II. Committees established will include the:
1) Dispatch Steering Committee (DSC);
2) Dispatch Review Committee (DRC); and
3) Quality Improvement Unit (QI).
2. Kickoff
a. The Contractor will conduct a kickoff meeting that will include a
introduction to the implementation plan and process as well as an
opportunity to provide a general overview of the protocols, the
system/process, and the infrastructure that supports it.
b. The Kickoff meeting will be concurrent with IT Consult and Initial
Evaluation
3. IT Consult and Initial Tech Evaluation
a. Concurrent with the Kickoff meeting, Contractor staff will conduct an
initial IT Tech Evaluation.
b. During this Initial Consultation and Tech Evaluation, considering the
ProQA/CAD (CAD-Computer Aided Dispatch) interface has been
installed, the Contractor shall:
I. Ensure the MetroCom workstation, network, and CAD are ready for
the ProQA and AQUA software.
II. Evaluate the network, identifying where the server-based software
will be located and the specific OS of the server.
III. Install ProQA software on one machine and tested against the CAD
interface, allowing a preliminary CAD signoff to be done. This
important step assists to identify what options of the software
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MetroCom wants configured, and to verify that the information
sent by ProQA is received and displayed accurately by the CAD.
IV. Discuss the specific options that Medical Control (Medical
Director), Fire Administration, and or Law Enforcement
Administration may authorize and how to configure it in ProQA vs.
manual cardsets. This includes a demonstration of how the
Response Configuration is setup.
V. Identify and verify all client machines that will have the ProQA
and/or AQUA software installed.
VI. Discuss maintenance requirements, as well as any questions
regarding installation and support.
4. Conduct First Joint DRC and DSC Meeting - ACE Point 5, 12, 18 (Exhibit A)
a. The Contractor shall conduct the first joint DRC AND DSC Meeting. The
attendees at this first joint meeting of the two essential combined
committees should include those persons selected for those committees
as well as the MetroCom project manager, and the Contractor project
manager. The topics discussed at this initial meeting will include:
I. Roles and responsibilities of all combined committee members as
well as the MetroCom and PDC project manager will be clarified
and discussed. These roles and responsibilities will be defined both
during the implementation project and to accreditation, and into
the future.
II. The PDC Statement of Work/Project Plan will be reviewed with the
combined committee. Elements of the implementation that are
the direct and shared responsibility of the Contractor will be
reviewed and discussed.
III. The PDC project manager will supply the combined committee
with a proposed implementation schedule and timeline. The
combined committee will be asked to discuss this timeline and
begin the process of assigning tentative dates for the various
elements of the implementation. The tentative system start-up (Go-
Live) date should be one of the initial dates assigned.
IV. The role and responsibility of the Medical Director will be discussed,
and the combined committee will be given a Medical Director
check-list, approval, and sign-off document. The document will
allow the Medical Director to review the elements of the Medical
Protocol that require Medical Director approval and provide a
method for the Medical Director to record that approval via
signature. ACE Points 12 & 18 (Exhibit A)
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V. The combined committee will be given approval and sign-off
documents that allow Police authorities to review, define, and
authorize local Special Definitions pertinent to Police operations
within the parameters of the respective Protocols. ACE Points 12 &
18 (Exhibit A)
VI. The integral PDS QA/QI processes will be discussed and its crucial
role in system performance and Accreditation explained. The steps
to build the structure and communication necessary to allow the
process of continuous improvement to occur will be explained as
well.
VII. The Accreditation process, and its benefits for the MetroCom, will
be discussed and the 20 Points of Accreditation will be reviewed.
A document detailing the 20 Points of Accreditation will be
reviewed with the combined committee and assignments are
made with completion timeframes.
VIII. The PDC project manager will provide the combined committee
with a complete range of policy and procedures regarding the use
of and compliance to the PDS and the QI process. These policies
and procedures will be provided in a template MS Word format to
allow the MetroCom to tailor them to local use and need. The
combined committee will be asked to review and discuss these
policies and procedures and, if necessary, amend them prior to
their adoption. ACE Point 12 (Exhibit A)
IX. The PDC project manager will conduct a review of the process of
establishing response configurations, both in a spreadsheet
provided by PDC, and in the ProQA Response Configuration Utility.
The PDC project manager will also describe the importance that
no field response plan changes are made within the
implementation of the response configuration review process or at
Go-Live. Once protocol compliance and accreditation standards
are achieved this component becomes an important benefit of
the PDS. Other upcoming system administration tasks will also be
reviewed. The details of accomplishing these tasks will be covered
later in a System Administration training day taught by PDC
Software Support staff.
X. Any IT/CAD issues that were not addressed in the initial IT
Consult/Tech Evaluation, or that warrant more discussion or review
from the combined committee, will be discussed.
XI. The PDC project manager will provide template materials and
discuss the need for, and then benefits of a public education
program prior to PDS implementation.
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XII. An agenda for the next meeting will be determined with assistance
from the PDC project manager and a date set for that meeting.
5. The Contractor will conduct a Follow-Up Teleconference with Medical
Director and MetroCom Administration
C. PHASE 3 - The Contractor will provide the following Training/Certification
Courses:
1. Management/Stakeholder Certification Course
2. Emergency Dispatch Certification Course(s) - ACE Point 3 (Exhibit A)
a. All PDC Emergency Dispatch (ED) Certification courses are developed
and approved by the IAED's Boards of Curriculum and meet or exceed
all national criteria set by A.S.T.M., U.S Department of Transportation, the
National Association of EMS Physicians, National Institutes of Health, and
other recognized sanctioning bodies.
b. IAED-certified instructors will provide instruction for MetroCom staff in the
use of the Priority Dispatch System and other aspects of emergency
dispatch and call-taking during these courses.
c. All MetroCom Dispatchers will be required to certify in both Medical and
Police Dispatcher courses.
I. The courses will train participants through instructor-led lecture,
discussion, audio-video segments, hands-on practice, and role-
playing. The dual coursework, which is taught over five days, will
offer participants 48 hours of classroom time with ample
opportunities to learn and practice with the protocols.
3. ProQA Software Training Course
a. ProQA software training is an eight-hour (both disciplines) hands-on
course where each participant will learn, through demonstration and
practice, to proficiently and confidently navigate through the ProQA
software. By the completion of this course, MetroCom staff members will
be able to process any type of call using the ProQA software in place of
the manual protocol cardsets.
4. The Emergency Dispatch Quality Assurance (QA) Software, ED-Q,
Certification Course - ACE Points 4 & 7 (Exhibit A)
a. ED-Q certification for Quality Assurance Personnel ONLY
I. This intensive 16-hour training program provides MetroCom QI staff
with the knowledge base to measure effective performance
metrics and assists with the implementation of a quality
management records system and develop continuing dispatch
education process that addresses identified performance
problems.
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5. AQUA Software Training Course
a. AQUA QA/QI software training is an eight-hour, hands-on course where
each attendee will learn through demonstration and practice to
proficiently and confidently navigate through the software.
6. System Administration Training
a. City IT Staff, in-house CAD, select Supervisors, and the Communications
Administrator will attend a four-to-six hour, hands on training session with
a PDC IT/System Implementation Specialist Participants will learn through
discussion and practice to proficiently navigate through the
administrative features of the ProQA software.
I. System Administration Training is detailed in this document as
included in the Training Phase of the implementation, however, it
can only occur after the PDS software installation is completed.
7. Field Orientation/Distribution of Field Responder Guides - ACE Point 11
(Exhibit A)
a. All field responder personnel in the service area affected by the
implementation will receive a tutorial on the purpose of the PDS and its
anticipated impact on field operations/response.
8. Field Responder Training -ACE Point 11 (Exhibit A)
a. With new implementations, a brief multi-media training session will be
provided specifically targeting the field responders (no additional cost).
9. Secondary Emergency Notification of Dispatch (SEND) Card Orientation -
ACE Point 14 (Exhibit A)
a. As an integral part of both Medical and Police implementations, PDC
will provide credit-card size individual protocols to be issued to co-
responding personnel and associated entities (no additional cost).
These cards detail the minimum information necessary when either
police officers request EMS response or EMS requests police response
from MetroCom. Involved agencies and personnel will be provided with
a short training session when these cards are issued specifically detailing
their purpose. This training session is available in a CD-ROM format and
will typically be facilitated through the existing training organization(s)
with the assistance of the PDC project manager.
10.Active Assailant Training Course Access
a. This 4-hour course gives 9-1-1 dispatchers/call-takers an in-depth
understanding of how to use the International Academies of Emergency
Dispatch Active Assailant (Shooter) Protocol 136 to gather crucial
information and rapidly deploy responders.
D. PHASE 4-The Contractor shall provide the following installation/Configuration/
Accreditation tasks:
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1. ProQA Software/XLerator Server Installation Configuration with MetroCom
CAD
a. A PDC IT/Implementation Specialist will install and configure the ProQA
software on MetroCom's dispatch consoles. The interface with CAD will
be tested and connections and security settings will be verified. When
the software installation is completed, test cases will be created, run and
the results documented. If software training has been scheduled but
not completed yet, the software will also be installed on training
machines during the installation day.
b. The PDC IT/Implementation Specialist will assist City IT staff with a review
of local response configurations and CAD codes and their input and
configuration in CAD.
c. XLerator Server will be installed and configured on MetroCom's server
and its connectivity with ProQA tested.
d. After the ProQA software has been installed, and the CAD interface has
been verified and tested, all communication center personnel, with
responsibility for processing calls, will be given ample opportunity to
process test calls with the PDS system in conjunction with the fully
functioning CAD interface. These test calls will be processed in a test
environment - not in live CAD, if possible.
2. AQUA Software Installation
a. The AQUA software will be installed and configured on the MetroCom-
designated location/workstation(s) and its connectivity with the
XLerator Server will be tested.
b. The PDC IT/Implementation Specialist will train City IT staff on the aspects
of inputting MetroCam's specific information.
3. CAD Response Code Table Development -ACE Point 15 (Exhibit A)
a. The PDC project manager will assist MetroCom's administrative and IT
staff with the development and configuration of CAD tables to record
the PDC alphanumeric determinant codes.
4. Accreditation
a. The PDC project manager will assist in completing any remaining items
that must be completed at this point of the implementation. Deadlines
will be set for the remaining points of accreditation.
E. PHASE 5 - The Contractor will perform the following System Startup/Go-Live
meetings and activities:
1. Pre-Go-Live DRC/QIU Meeting
a. The PDC project manager will attend this meeting on site or via
teleconference.
b. Topics discussed and items acted on during that meeting will include
the following:
I. Review progress of the full implementation plan and make
corrections as necessary to accommodate Go-Live date.
II. Review proposed draft system policies and approve or modify as
necessary, setting final approval, and by the Dispatch Steering
Committee, the implementation the date prior to Go-Live. ACE
Point 12 continued (Exhibit A)
III. Review plan for, and schedule, field responder orientation. ACE
Point 15 continued (Exhibit A)
IV. Review plans and monitor progress and/or schedule dates for
community-wide public education activities in the service area
affected by the PDS implementation. PDC can provide materials
and assistance to facilitate an effective public education program.
V. Verify that the CAD/ProQA interface is running and functioning as
expected through the completion of the CAD Interface sign-off
process.
VI. Verify that all communication center personnel with responsibility
for processing calls have been given ample opportunity to process
test calls with the PDS system in conjunction with the fully
functioning CAD interface.
2. Go-Live/Initiate Use of the Priority Dispatch System
a. On the selected Go-Live date and time, MetroCom will start using the
system to process 9-1-1 calls.
b. The PDC project manager, a PDC IT/Implementation Specialist, and any
required discipline specific consultants, will be on site for the Go-Live to
provide support, guidance, and IT troubleshooting if needed. PDC staff
time on site will be driven by the size of the implementation but will
always be no less than a minimum of one day.
3. Go-Live On-Line Training
a. In the initial stages of the implementation, the role of the members of
the QIU will be to act as on-line trainers, providing support to the
communications center staff using the system.
b. This on-line training support by the members of the QIU should be
constant for the first four weeks of the implementation but should be
continued on an on-going basis as needed.
4. Initial Quality Improvement Case Review
a. At the end of the initial twenty-four hour Go-Live period, the evaluation
of randomly selected calls by the QIU will commence.
8
I. The PDC project manager will provide guidance and feedback on
this process.
b. The members of the QIU will review and provide feedback on individual
cases to the dispatch staff supervisors, who will then provide feedback
to the communication center staff that processed the calls.
I. If necessary, remedial training activities may start to be scheduled
at this time to address any identified issues immediately (no
additional cost).
F. PHASE 6-The Contractor will provide on-going quality improvement processes
as follows to ensure a successful system:
1. Ongoing Case Review -ACE Point 9 (Exhibit A)
a. The QIU through the DRC will schedule its activities to commence full
case review and feedback on the numbers of calls required by IAED
Accreditation standards.
b. These requirements are:
I. Agencies whose call volume is above 500,000 will be required to
audit 1% of their cases.
II. Agencies whose call volume is between 43,333 and 500,000 will be
required to audit a percentage ranging between 3% and 1%
based on the Academy sliding scale calculator (available on the
IAED website).
1) The AQUA software will assist the QIU in providing compliance
reports which can be measured against Accreditation
requirements.
2) The PDC project manager will provide assistance and support
to the QIU and DRC in the interpretation of the results from data
gathered during the QI process.
2. Continuing Dispatch Education (CDE) Program -ACE Point 13 (Exhibit A)
a. Based on information gathered during the QI, process, the provision of
CDE classes will commence no later than one month after
implementation of the PDS.
I. In partial fulfillment of the minimum IAED recertification requirement
of 24 hours of CDE per two years, PDC recommends that you
provide all communication center staff with a minimum of one hour
of classroom-based CDE per month.
b. The PDC project manager will consult with the QIU staff to develop
pertinent and timely topics for CDE as needed.
c. Implementation of the EMD Advancement Series for medical users will
be implemented at this time.
9
G. PHASE 7- POST GO-LIVE FOLLOW-UP: As part of the service, the Contractor will
conduct the following teleconference and series of follow-up visits after the
system has gone live to assess the progress and effectiveness of both the QIU
program and the overall system implementation as well as to identify system
performance issues and set benchmarks:
1. 30-Day Follow-Up
a. Thirty-days post Go-Live, the PDC project manager will conduct a
teleconference (onsite optional if requested at no additional cost) with
the QIU and members of the DRC to assess the progress and
effectiveness of both the QI program, and the over-all system
implementation.
b. The PDC project manager will review ProQA, AQUA, and CAD data to
assess for system performance issues and benchmarks.
c. Over-all System Implementation
I. The PDC project manager will assess the progress of the
implementation and its over-all impact on the communication
center.
II. The PDC project manager will offer solutions for operational and
administrative issues encountered, and review policies and
procedures pertinent to the implementation.
d. Accreditation III
I. The PDC project manager will schedule an appointment to review
completed accreditation points 1 , 2, 3, 4, 5, 6, 7, 8, 9, 11 , 12, 13, 14,
15, 16, 17, 18, 19, and 20 outlined in Exhibit A.
II. The PDC project manager will assist in completing any remaining
items that must be completed at this point of the implementation.
Deadlines will be set for the remaining points of accreditation.
2. 60-Day Follow-Up - ACE Point 16 (Exhibit A):
a. Sixty-days post Go-Live; the PDC project manager will conduct a site visit
and meet with the QIU and the combined committee.
b. The topics discussed and acted on at those meetings will include the
following:
I. The QI issues assessed during the 30-day post Go-Live
teleconference will be revisited, and feedback and further
solutions offered as necessary.
II. The PDC project manager will review additional QI data to include
overall communications center performance and make
recommendations for corrections or enhancements as necessary.
10
III. The PDC project manager will review a statistically significant
amount of MetroCom's calls for a comparison of on-site QI staff
performance to IAED ED-Q performance standards. Any significant
differential encountered will be addressed with specific training
and policy solutions.
IV. The PDC project manager will review ProQA, AQUA, and CAD data
to assess for system performance issues and benchmarks. Any
issues or problems noted will be addressed with specific training
and policy solutions.
V. The PDC project manager will assist the combined committee with
starting the planning process for modifying response assignment
plans (configurations and modes) if so desired. The potential
modifications would include considerations for:
1) Multi-tier vs. single tier response (MetroCom agencies or outside
resources)
2) Emergency (HOT) vs. non-emergency (COLD) response (lights-
and-siren)
3) Fine tuning resource allocation
VI. The PDC project manager will assist the combined committee with
analyzing the prior 60 days of ProQA, AQUA and CAD data with the
focus on resource utilization, community, and system needs.
VII. The PDC project manager will advise and assist the combined
Committee as needed with a plan to inform/train field response
personnel with respect to the modified response plan.
3. 90-Day Follow-Up:
a. Ninety-days post Go-Live; the PDC project manager will conduct a site
visit and meet with the combined committee.
b. The PDC project manager will review ProQA, AQUA, and CAD data to
assess for system performance issues and benchmarks.
c. The over-all implementation project will be reviewed, to include; call-
taking processes, the technical installation and function, QI processes,
results and compliance scores.
d. Any outstanding issues noted will be documented and corrective action
taken.
4. Evaluate Modified Response Plan - the Contractor shall evaluate any
modified response plans after the 90 Follow up.
5. Follow-Up Visits/Assessment
a. The PDC project manager will work with MetroCom to schedule and
conduct two site visits a year (no additional cost).
11
I. The purpose of these visits will be to assess the on-going efficiency
and effectiveness of the implementation to include the points of
accreditation.
II. Feedback and support will be provided as necessary to assure the
highest level of performance for MetroCom's system (at no
additional cost).
H. PHASE 8 - 180 Day Follow-up and Accreditation Application Review: - ACE
Point 10 (Exhibit A) The Contractor will perform the following tasks:
1. System Assessment and Review
a. At the end of 6 months, the final Points of the accreditation process to
be completed will be 7, 9, 10, and 17.
b. In addition to supporting you with completing these Points, the PDC
project manager will assist you in conducting a pre-Accreditation
assessment and review of MetroCom's system, inclusive of all required
Accreditation elements.
c. The PDC project manager will provide full support to assist
MetroCom with defining and gathering the final documentation
necessary to make a successful application to the International
Academies of Emergency Dispatch to achieve becoming an
Accredited Center of Excellence.
2. Accreditation Site Visit
a. Prior to MetroCom's Accreditation application being submitted, an IAED
Accreditation representative will conduct a site visit (no additional cost).
I. The purpose of that site visit will be to conduct an assessment of
MetroCom's fully implemented system with respect to
Accreditation items and review MetroCom's Accreditation
application.
II. Based on the findings of that assessment and application review,
the Accreditation representative will either make specific
recommendations for items that need to be improved on or
recommend immediate submission of the application.
I. PHASE 9 - Program Maintenance and New Hire Training
1. The Contractor (PDC) will provide MetroCom with the following:
a. Continuing support and provision of reasonable technical assistance for
all aspects of the PDS;
b. Continuing review and comment upon MetroCom's suggested
modifications to response configurations;
c. Provision of the latest improvements to the PDS, to keep MetroCom
current for standard-of-care-practice, and medical-legal reasons.
12
d. Updates to the current version of the PDS will be provided free of charge.
e. Upgrades to new versions will be charged at a proportion of the original
license cost.
f. Software maintenance is provided for via the maintenance portion of
the contract.
I. The following will be supported:
1) Provision of MetroCom's currently authorized PDS trainer(s) with
timely updates to all PDS and PDC training materials, and
assistance in having such trainer(s) meet and keep current with
the IAED's then-current PDS trainer certification requirements.
II. Assistance in maintaining IAED accreditation as an Accredited
Center of Excellence.
III. 20 New Hire-Training Certifications per maintenance year are
included.
J. Timeline/Summary of Services:
Service will commence and continue over a six-year period during which time
the Contractor must provide all software. Hardware, trainers, on-line access
and maintenance to complete the aforementioned Scope of Work.
The City of Corpus Christi is responsible for providing a CAD Interface allowing
vendors software to integrate with CAD, access to training rooms and
employees as needed, server access as needed and approved prior to
project initiation.
13
(-es-400
,�Pap�f, Exhibit A: NAED 20 Points of Accreditation
1852
The following are the standards the MetroCom must meet in order to be eligible
for Accreditation by the International Academy of Emergency Dispatch as an
Accredited Center of Excellence.
Communications Center Overview and Description -Total number
1 of stations and how many are active (call-taking) versus supervisory
or standby. Floor Plan. Any current Accreditations.
PDS Version and Licensing Confirmation - List all Protocol and
2 software license numbers. Documentation of most recent version
of all protocols, software.
Current Academy Certification of All Call Processing Personnel - List
3 all ED's to include name, certification date, (re)certification date, &
certification number.
All Certification Courses by Academy-Certified Instructors and
4 Case Review by Academy-Certified ED-Q's - List all in-house
instructors and ED-Q's to include name, certification date,
(re)certification date, & certification number.
Full Activity of Oversight Committee Processes - Provide copies of
5 agendas and minutes of 3 meetings minimum in 6 months
preceding application. List names and titles of all members. List
objectives and tasks of committees.
IAED Quality Assurance and Improvement Methodology - Provide
complete description of methods used to evaluate ED
6 performance in using all elements of the PDS per ED-Q standards;
list how cases selected, number of cases reviewed, special case
review practices, how performance is tracked, dates when case
review started, scores shared and posted.
14
Consistent Case Evaluation That Meets/Exceeds Academy
Minimum Performance Expectations - Numbers of cases reviewed
that meets standard based on MetroCom call volume (Numbers as
noted in Phase -5 Ongoing Quality Review, A. On-Going Case
Review earlier in this document). List total number of calls last 6
months, total number of cases reviewed same time frame.
Historical QI Data from Start of Structured QI Process (First QI
Summary Report) -
8
Include baseline QI summary report from AQUA or equivalent.
Include Determinant Drift report or equivalent.
Monthly Case Evaluation Compliance Scores for 6 Months
Preceding Application at or Above Accreditation Levels -
Include a total of six MetroCom ACE Standard Reports, one for
9 each month preceding the accreditation application.
Compliance in the final three MetroCom ACE Standard Reports
must be compliant with current accreditation compliance levels.
Include Determinant Drift Report showing risk and waste at 5% or
less for 3 months preceding application.
Verification of Correct Case Evaluation and QI Technique Validated
through Independent Academy Review - Provide copies of 25 case
review audio files with completed Case Evaluation Records. 22 of
10 these calls selected at random from 1-month period preceding
application. State process for random selection of calls. Include 3
cases involving PAI's (first PAI case in each of 3 preceding months).
This point is excluded if National Q Services are in place.
Implementation/Maintenance of PDC Orientation and Feedback
Methodology for All Field Personnel -Describe field personnel
11 orientation process; include copies of any training material used;
list the total number of Field responder Guides distributed and
dates. Describe field feedback methodology; include copy of
feedback form and dates distributed.
15
Verification of Local Policies/Procedures for Implementation and
Maintenance of EMD/EFD/EPD. Include All Policies - Include
12 copies of all policies pertinent to specific disciplines; include all
policies pertinent to protocol compliance; include policy reference
ED's being removed from call-taking positions if certification
expires.
Continuing Dispatcher Education (CDE) Program Documents -
13 Provide copies of all documents for CDE schedules and topics for
preceding 6 months; all ED attendance records; CDE schedule
draft for next 6 months.
Secondary Emergency Notification of Dispatch (S.E.N.D.)
Orientation - Include documentation of the S.E.N.D.
14 implementation and orientation process; Include documentation
of agencies trained; attendance records and training materials
used.
Established Local Response Assignments for Each Determinant
Code -- Provide a description of the process for developing
15 response configurations. Include a list of all Determinant Codes
and locally assigned response configuration (response plan).
Include copies of all Steering Committee meeting minutes with
verification that response configurations are approved.
Maintenance and Modification Process for Local Response
16 Assignments to PDS Determinant Codes - Provide documentation
of how local response assignments are regularly reviewed and
changes are approved.
Communications Center Numbers of all PDS Codes and Level for 6
17 Months Preceding Application - Document each Chief Complaint;
each Determinant Code and each Determinant Level.
Appointment and Involvement of Medical Director to Provide
Oversight -- List name, address, license number, and
country/state/province (or equivalent) in which the Medical
18 Director is licensed to practice. Include copy of the
documentation appointing Medical Director. List approved roles
and responsibilities of Medical Director within the dispatch system.
Note: with Fire and Police implementations, similar documentation
will be required of the Chief Administrator of those systems.
16
Agreement to Share non-confidential data with the Academy-
Include written verification signed by MetroCom senior executive,
19 agreeing to above requirement. Include written verification signed
by MetroCom senior executive, agreeing to submit semi-annual
compliance reports.
Agreement to Abide by The Academy's Code of Ethics and
Accredited Center of Excellence Standards -Include written
20 verification signed by MetroCom senior executive, agreeing to
above requirement. Provide verification and date of prominent
posting of Code of Ethics and location.
17
Attachment B - Bid/Pricing Schedule
The Following Will be Funded Through a Homeland Security Grant Provided by Nueces County
Line Product Name : Initial First Year Implementation Pricing Qty Unit Price Amount
1 XLerator Client Server Suite Client server software application suite 1 $2,500.00 $2,381 .59
2 ProQA Police Software Licenses Automated calltaking software 11 $3,750.00 $41 ,250.00
3 ProQA Medical Training Software Licenses Training, non-live calltaking 2 $1 ,875.00 $3,750.00
software
4 ProQA Police Training Software Licenses Training, non-live calltaking 2 $1 ,875.00 $3,750.00
software
5 AQUA Case Review Software for EMD Quality Assurance (case review) 1 $1 ,500.00 $1 ,500.00
software base engine and discipline module
6 AQUA Case Review Software for EPD Quality Assurance (case review) 1 $1 ,500.00 $1 ,500.00
software base engine and discipline module
7 MPDS Backup Cardset License Licensed manual protocol set for backup 11 $495.00 $5,445.00
8 PPDS Backup Cardset License Licensed manual protocol set for backup 11 $495.00 $5,445.00
9 Protocol Training and Certification for EMD (Host) Materials, tuition and 80 $340.00 $27,200.00
certification. Includes day, and night classes.
10 Protocol Training and Certification for EPD (Host) Materials, tuition and 80 $340.00 $27,200.00
certification. Includes day, and night classes.
11 ED-Q Training and Certification for EMD (Host) Materials, tuition and 2 $500.00 $1 ,000.00
certification (2 days, 16 hours)
12 ED-Q Training and Certification for EPD (Host) Materials, tuition and 2 $500.00 $1 ,000.00
certification (2 days, 16 hours)
13 Active Assailant Course Registrations 1 $99.00 $0.00
Line Product Name: Initial First Year Implementation Pricing (Continued) Qty Unit Price Amount
14 ProQA Software Training for EMD/EPD (one 8 hour course) 2 or more 4 $1 ,500.00 $6,000.00
disciplines require 8 hours of training
15 AQUA Software Training 8-hour course 1 $1 ,500.00 $1 ,500.00
16 System Administration Training On-site training (up to 8 hours) for center 1 $1 ,500.00 $1 ,500.00
management detailing program configuration and customization
options
17 IAED Accreditation Application Fee EMD IAED fee for accreditation 1 $2,250.00 $2,250.00
18 IAED Accreditation Application Fee EPD IAED fee for accreditation 1 $2,250.00 $0.00
19 Implementation Support Package for EMD/EPD 1 $45,000.00 $30,000.00
20 ProQA ESP (P) M/P 10 $2,400.00 $24,000.00
21 Line Item Discount 1 $0.00 -$40,000.00
Discount $57,467.41
Subtotal $146,671 .59
Estimated Tax $0.00
Total $146,671 .59
The Following Will be Funded by The City Through General Funding
Line Product Name: Initial First Year Implementation Pricing Qty Unit Price Amount
1 Mobile Software Training Lab (Daily Rate) Individual laptop computers 5 $1 ,500.00 $7,500.00
and one configured server with the latest versions of ProQA, AQUA and
XLerator software programs (short-term use)
2 XLerator Client Server Suite Client server software application suite 1 $2,500.00 $1 18.41
Line Product Name: Initial First Year Implementation Pricing (Continued) Qty Unit Price Amount
3 ProQA Medical Software Licenses Automated calltaking software 11 $3,750.00 $41 ,250.00
4 PPDS Quality Assurance Guide 8 $45.00 $360.00
5 MPDS Quality Assurance Guide 8 $45.00 $360.00
Discount $2,381 .59
Subtotal $49,588.41
Estimated Tax $0.00
Total S49,588.41
The Following Will be Funded Through Future Funding by The City
Product: 5-Year Maintenance Plan Qty Unit Price Amount
Priority Dispatch System ESP (P) M/P System License Renewal, Service & 5 $26,400.00 $132,000.00
Support. 5 year maintenance plan.
Optional - Protocol Training and Certification for EMD (Host) Materials, tuition 100 $340.00 $34,000.00
and certification - Up to 20 certifications per year for 5 years.
Optional - Protocol Training and Certification for EPD (Host) Materials, tuition 100 $340.00 $34,000.00
and certification. Up to 20 certifications per year for 5 years.
Subtotal $200,000.00
Estimated Tax $0.00
Total $200,000.00
$396,260.00
Attachment C - Insurance and Bond Requirements
I. CONTRACTOR'S LIABILITY INSURANCE
A. Contractor must not commence work under this contract until all insurance required has
been obtained_and such insurance has been approved by the City. Contractor must
not allow any subcontractor, to commence work until all similar insurance required of
any subcontractor has been obtained.
B. Contractor must furnish to the City's Risk Manager and Contract Administer one (1 ) copy
of Certificates of Insurance with applicable policy endorsements showing the following
minimum coverage by an insurance company(s) acceptable to the City's Risk
Manager. The City must be listed as an additional insured on the General liability and
Auto Liability policies by endorsement, and a waiver of subrogation endorsement is
required on all applicable policies. Endorsements must be provided with Certificate of
Insurance. Project name and/or number must be listed in Description Box of Certificate
of Insurance.
TYPE OF INSURANCE MINIMUM INSURANCE COVERAGE
30-day advance written notice of Bodily Injury and Property Damage
cancellation, non-renewal, material Per occurrence - aggregate
change or termination required on all
certificates and policies.
ERRORS & OMMISSIONS $1 ,000,000 Per Occurrence
$1 ,000,000 Aggregate
CYBER LIABILITY $1 ,000,000 Per Occurrence
$1 ,000,000 Aggregate
COMMERCIAL GENERAL LIABILITY $1 ,000,000 Per Occurrence
including: $1 ,000,000 Aggregate
1 . Commercial Broad Form
2. Premises - Operations
3. Products/Completed Operations
4. Contractual Liability
5. Independent Contractors
6. Personal Injury- Advertising Injury
WORKERS'S COMPENSATION Statutory and complies with Part II
(All States Endorsement if Company is of this
not domiciled in Texas) Exhibit.
Employers Liability $500,000/$500,000/$500,000
C. In the event of accidents of any kind related to this contract, Contractor must furnish
the Risk Manager with copies of all reports of any accidents within 10 days of the
accident.
II. ADDITIONAL REQUIREMENTS
A. Applicable for paid employees, Contractor must obtain workers' compensation
coverage through a licensed insurance company. The coverage must be written on a
policy and endorsements approved by the Texas Department of Insurance. The
workers' compensation coverage provided must be in statutory amounts according to
the Texas Department of Insurance, Division of Workers' Compensation. An All States
Endorsement shall be required if Contractor is not domiciled in the State of Texas.
B. Contractor shall obtain and maintain in full force and effect for the duration of this
Contract, and any extension hereof, at Contractor's sole expense, insurance coverage
written on an occurrence basis by companies authorized and admitted to do business
in the State of Texas and with an A.M. Best's rating of no less than A- VII.
C. Contractor shall be required to submit renewal certificates of insurance throughout the
term of this contract and any extensions within 10 days of the policy expiration dates.
All notices under this Exhibit shall be given to City at the following address:
City of Corpus Christi
Attn: Risk Manager
P.O. Box 9277
Corpus Christi, TX 78469-9277
D. Contractor agrees that, with respect to the above required insurance, all insurance
policies are to contain or be endorsed to contain the following required provisions:
• List the City and its officers, officials, employees, and volunteers, as additional insureds
by endorsement with regard to operations, completed operations, and activities of or
on behalf of the named insured performed under contract with the City, with the
exception of the workers' compensation policy;
• Provide for an endorsement that the "other insurance" clause shall not apply to the City
of Corpus Christi where the City is an additional insured shown on the policy;
• Workers' compensation and employers' liability policies will provide a waiver of
subrogation in favor of the City; and
• Provide thirty (30) calendar days advance written notice directly to City of any,
cancellation, non-renewal, material change or termination in coverage and not less
than ten (10) calendar days advance written notice for nonpayment of premium.
E. Within five (5) calendar days of a cancellation, non-renewal, material change or
termination of coverage, Contractor shall provide a replacement Certificate of
Insurance and applicable endorsements to City. City shall have the option to suspend
Contractor's performance should there be a lapse in coverage at any time during this
contract. Failure to provide and to maintain the required insurance shall constitute a
material breach of this contract.
F. In addition to any other remedies the City may have upon Contractor's failure to provide
and maintain any insurance or policy endorsements to the extent and within the time
herein required, the City shall have the right to order Contractor to stop work hereunder,
and/or withhold any payment(s) which become due to Contractor hereunder until
Contractor demonstrates compliance with the requirements hereof.
G. Nothing herein contained shall be construed as limiting in any way the extent to which
Contractor may be held responsible for payments of damages to persons or property
resulting from Contractor's or its subcontractor's performance of the work covered
under this contract.
H. It is agreed that Contractor's insurance shall be deemed primary and non-contributory
with respect to any insurance or self insurance carried by the City of Corpus Christi for
liability arising out of operations under this contract.
I. It is understood and agreed that the insurance required is in addition to and separate
from any other obligation contained in this contract.
2019 Insurance Requirements
MIS Dept.
IT Software Support, Configuration, Implementation and Maintenance - Hardware Installation
02/11/2019 sw Risk Management
Bond Requirements: No bond requirements necessary for this Service Agreement; Section 5
(B) is null for this Service Agreement.
Attachment D - Warranty Requirements
Contractor warrants that all Services will be performed in accordance with
the standard of care used by similarly situated contractors performing similar
services.